{"id":98326,"date":"2019-09-04T23:37:17","date_gmt":"2019-09-04T20:37:17","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=98326"},"modified":"2019-09-04T23:37:17","modified_gmt":"2019-09-04T20:37:17","slug":"elderden-tuketici-memnuniyeti-basarisi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/elderden-tuketici-memnuniyeti-basarisi\/","title":{"rendered":"(Turkish) ’ELDER’den T\u00fcketici Memnuniyeti Ba\u015far\u0131s\u0131"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Elektrik Da\u011f\u0131t\u0131m Hizmetleri Derne\u011fi (ELDER) t\u00fcketici memnuniyetini ve alg\u0131s\u0131n\u0131 \u00f6l\u00e7\u00fcmlemek i\u00e7in yapt\u0131\u011f\u0131 \u00e7al\u0131\u015fmalarda bir ba\u015far\u0131ya daha imza att\u0131. ELDER\u2019in, t\u00fcketici odakl\u0131 rekabet\u00e7i bir piyasada do\u011fru alg\u0131y\u0131 olu\u015fturmak \u00fczere harekete ge\u00e7ti\u011fini belirten ELDER Y\u00f6netim Kurulu Ba\u015fkan\u0131 Serhat \u00c7e\u00e7en, T\u00fcrkiye Ara\u015ft\u0131rmac\u0131lar Derne\u011fi (T\u00dcAD) taraf\u0131ndan verilen ba\u015far\u0131l\u0131 ara\u015ft\u0131rma projeleri kapsam\u0131nda \u00f6d\u00fcle lay\u0131k g\u00f6r\u00fcld\u00fcklerini s\u00f6yledi.<\/strong><\/h1>\n

T\u00dcAD taraf\u0131ndan en ba\u015far\u0131l\u0131 ara\u015ft\u0131rma projelerinin \u00f6d\u00fcllendirildi\u011fi Bayku\u015f \u00d6d\u00fclleri, bu y\u0131l 3 Eyl\u00fcl tarihinde d\u00fczenlenen \u00f6d\u00fcl t\u00f6reniyle sahiplerini buldu. ELDER, kamuoyunun elektrik da\u011f\u0131t\u0131m hizmetine y\u00f6nelik alg\u0131s\u0131n\u0131n tespit edilmesine ili\u015fkin ger\u00e7ekle\u015ftirdi\u011fi ara\u015ft\u0131rmayla \u0130tibarl\u0131 Bayku\u015f Kategorisinde \"\"\u00f6d\u00fcl\u00fcn sahibi oldu. Bayku\u015f \u00d6d\u00fclleri, 16 kategoride 188 ba\u015fvurunun yap\u0131ld\u0131\u011f\u0131 ve 67 ba\u015far\u0131l\u0131 ara\u015ft\u0131rma projesinin \u00f6d\u00fcl almaya hak kazand\u0131\u011f\u0131 etkinlikle sahiplerine verildi.<\/p>\n

VER\u0130S\u0130N\u0130 G\u00dcNCELLEYEN ABONE % 20 ARTTI<\/strong><\/h2>\n

ELDER Y\u00f6netim Kurulu Ba\u015fkan\u0131 \u00c7e\u00e7en, elektrik da\u011f\u0131t\u0131m sekt\u00f6r\u00fcnde 2013 y\u0131l\u0131nda \u00f6zelle\u015ftirme s\u00fcrecinin tamamlanmas\u0131n\u0131n ard\u0131ndan yeni bir d\u00f6nem ba\u015flad\u0131\u011f\u0131n\u0131 an\u0131msatarak itibar ara\u015ft\u0131rmas\u0131n\u0131n t\u00fcketici memnuniyetini art\u0131rmak a\u00e7\u0131s\u0131ndan 21 da\u011f\u0131t\u0131m \u015firketine moral ve motivasyon kazand\u0131rd\u0131\u011f\u0131n\u0131 s\u00f6yledi. 35 y\u0131ll\u0131k eski bir \u015febekeyi devralan \u00f6zel sekt\u00f6r\u00fcn bir yandan T\u00fcrkiye\u2019nin ihtiyac\u0131 olan yat\u0131r\u0131mlar\u0131 tamamlarken bir yandan da t\u00fcketici odakl\u0131 rekabet\u00e7i bir piyasada do\u011fru alg\u0131y\u0131 olu\u015fturmak \u00fczere harekete ge\u00e7ti\u011fini belirten \u00c7e\u00e7en, \u201cBu itibar ara\u015ft\u0131rmas\u0131 mevcut alg\u0131y\u0131 do\u011fru okuma ve gelece\u011fe ili\u015fkin itibar y\u00f6netimine y\u00f6n vermede b\u00fcy\u00fck bir \u00f6nem ta\u015f\u0131yor. Elektrik da\u011f\u0131t\u0131m sekt\u00f6r\u00fcndeki t\u00fcm oyuncular ile ara\u015ft\u0131rma sonu\u00e7lar\u0131 payla\u015f\u0131ld\u0131. T\u00fcketicilerle sa\u011fl\u0131kl\u0131 ve d\u00fczenli ileti\u015fim kurabilmenin yolu do\u011fru ve eksiksiz ileti\u015fim bilgilerinden olu\u015fan t\u00fcketici veri tabanlar\u0131yla m\u00fcmk\u00fcn. Bu ama\u00e7la t\u00fcm b\u00f6lgelerde sosyal medya \u00fczerinden \u2018Verilerinizi G\u00fcncelleyin\u2019 kampanyas\u0131 yap\u0131ld\u0131 ve g\u00fcncel verisi olan abone say\u0131s\u0131nda y\u00fczde 20 oran\u0131nda art\u0131\u015f sa\u011fland\u0131.\u201d<\/p>\n

MOB\u0130L UYGULAMALARA G\u00dcNCELLEME<\/strong><\/h2>\n

T\u00fcketicilerin kesintilere y\u00f6nelik bilgilendirme beklentilerini kar\u015f\u0131lamak i\u00e7in t\u00fcm da\u011f\u0131t\u0131m b\u00f6lgelerinin g\u00fcncel kesinti bilgilerini t\u00fcketicileriyle d\u00fczenli payla\u015fmaya ba\u015flad\u0131\u011f\u0131n\u0131 ifade eden \u00c7e\u00e7en, \u201cAr\u0131za bilgilendirmelerine y\u00f6nelik t\u00fcm T\u00fcrkiye\u2019deki t\u00fcketici mobil uygulamalar\u0131 g\u00fcncellendi. T\u00fcrkiye\u2019deki t\u00fcm planl\u0131 kesintilerin izlenebildi\u011fi online platformda geli\u015ftirmelere gidildi. M\u00fc\u015fterileri, elektrik da\u011f\u0131t\u0131m hizmeti hakk\u0131nda bilgilendirmek amac\u0131yla \u2018Enerjide do\u011fru bilinen yanl\u0131\u015flar\u2019 adl\u0131 bilin\u00e7lendirme projesi uyguland\u0131\u201d dedi.<\/p>\n

6 B\u0130NDEN FAZLA K\u0130\u015e\u0130YLE G\u00d6R\u00dc\u015e\u00dcLD\u00dc<\/strong><\/h2>\n

ELDER, evde kullan\u0131lan elektrik da\u011f\u0131t\u0131m, do\u011falgaz, internet, su ve dijital yay\u0131nc\u0131l\u0131k gibi hizmetlerin tan\u0131nma, be\u011feni ve g\u00fcven d\u00fczeylerinin tespit edilmesi hedefiyle abonelerine y\u00f6nelik \u2018Elektrik Da\u011f\u0131t\u0131m Sekt\u00f6r\u00fcnde T\u00fcketici Memnuniyeti ve Alg\u0131 Ara\u015ft\u0131rmas\u0131 Projesi\u2019ni hayata ge\u00e7irdi. \u00d6d\u00fcle lay\u0131k g\u00f6r\u00fclen ara\u015ft\u0131rma, 14 Mart ile 6 Ekim 2018 tarihleri aras\u0131nda 21 elektrik da\u011f\u0131t\u0131m \u015firketinin hizmet verdi\u011fi b\u00f6lgelerde 4 a\u015famal\u0131 ara\u015ft\u0131rma tekni\u011fi kullan\u0131larak yap\u0131ld\u0131. ERA Research & Consultancy taraf\u0131nfan ger\u00e7eklestirilen ve 9 ay s\u00fcren ara\u015ft\u0131rman\u0131n birinci evresinde karar vericilerin vizyonunun anla\u015f\u0131lmas\u0131 hedeflenirken ikinci evrede 81 ilde 6 bin 354 ki\u015fi ile telefonla g\u00f6r\u00fc\u015f\u00fclerek 21 b\u00f6lge baz\u0131nda elektrik da\u011f\u0131t\u0131m hizmetine y\u00f6nelik olmas\u0131 beklenen aksiyon alg\u0131lar\u0131 tespit edildi. Ara\u015ft\u0131rman\u0131n \u00fc\u00e7\u00fcnc\u00fc evresinde bulgular de\u011ferlendirildi.Son a\u015famada ise grup tart\u0131\u015fmalar\u0131 yap\u0131larak, elektrik da\u011f\u0131t\u0131m hizmetinin benzer sekt\u00f6rlerle kar\u015f\u0131la\u015ft\u0131r\u0131lmas\u0131 masaya yat\u0131r\u0131ld\u0131.<\/p>\n

ELDER Hakk\u0131nda<\/strong><\/h2>\n

ELDER- Elektrik Da\u011f\u0131t\u0131m Hizmetleri Derne\u011fi, \u00fclke genelinde elektrik da\u011f\u0131t\u0131m faaliyeti ile i\u015ftigal eden elektrik da\u011f\u0131t\u0131m \u015firketlerinin \u00fcye oldu\u011fu \u00e7at\u0131 \u00f6rg\u00fct olarak faaliyetini s\u00fcrd\u00fcrmektedir. 2017 y\u0131l\u0131 sonu itibariyle da\u011f\u0131t\u0131m sistemini kullanan 42,5 milyon t\u00fcketiciye hizmet sunan 21 elektrik da\u011f\u0131t\u0131m \u015firketinin tamam\u0131n\u0131 temsil eden ELDER, t\u00fcm payda\u015flar\u0131 i\u00e7in elektrik da\u011f\u0131t\u0131m faaliyetlerindeki katma de\u011feri art\u0131rmak, hizmet kalitesini y\u00fckseltmek ve ekonomik fayday\u0131 b\u00fcy\u00fctmek i\u00e7in \u00e7al\u0131\u015fmaktad\u0131r. \u00dclke enerji politikas\u0131 ve d\u00fcnyadaki yenilik\u00e7i ak\u0131mlar\u0131 takip ederek sekt\u00f6r\u00fcn geli\u015fimi i\u00e7in bir\u00e7ok ulusal ve uluslararas\u0131 Ar-Ge projesinin orta\u011f\u0131 olan ELDER, kuruldu\u011fu g\u00fcnden beri elektrik da\u011f\u0131t\u0131m sekt\u00f6r\u00fcnde rekabet bazl\u0131 serbest bir piyasan\u0131n olu\u015fumuna katk\u0131 sa\u011flamay\u0131 hedeflemektedir.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Elektrik Da\u011f\u0131t\u0131m Hizmetleri Derne\u011fi (ELDER) t\u00fcketici memnuniyetini ve alg\u0131s\u0131n\u0131 \u00f6l\u00e7\u00fcmlemek i\u00e7in yapt\u0131\u011f\u0131 \u00e7al\u0131\u015fmalarda bir ba\u015far\u0131ya daha imza att\u0131. ELDER\u2019in, t\u00fcketici odakl\u0131 rekabet\u00e7i […]<\/p>\n","protected":false},"author":1,"featured_media":98328,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[21112,56210,1824,52155,23936,7315,42024,56211,1079,52674,52259,56212,56209,34726,56208,56207],"views":532,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/98326"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=98326"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/98326\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/98328"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=98326"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=98326"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=98326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}