{"id":81755,"date":"2018-11-09T14:52:18","date_gmt":"2018-11-09T11:52:18","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=81755"},"modified":"2018-11-09T14:53:27","modified_gmt":"2018-11-09T11:53:27","slug":"tum-enerjiniz-artik-tek-hesapta-toplandi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/tum-enerjiniz-artik-tek-hesapta-toplandi\/","title":{"rendered":"(Turkish) T\u00fcm Enerjiniz Art\u0131k \u2018Tek Hesapta\u2019 Topland\u0131"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

Teknolojiye yapt\u0131\u011f\u0131 yat\u0131r\u0131mlarla elektrik t\u00fcketicilerinin hayat\u0131n\u0131 kolayla\u015ft\u0131ran CK Enerji Bo\u011fazi\u00e7i Elektrik, \u2018tek hesap\u2019 uygulamas\u0131n\u0131 devreye ald\u0131. Daha \u00f6nce i\u015fletme kodu, abone numaras\u0131 gibi farkl\u0131 bilgilerle i\u015flemlerini ger\u00e7ekle\u015ftiren elektrik abonelerinin her birine \u00f6zel tek bir numara tan\u0131mland\u0131.\u00a0<\/strong>Art\u0131k yeni abonelik, fatura \u00f6deme, ba\u015fvuru ve taleplerin ak\u0131\u015f\u0131n\u0131 tek ad\u0131mda g\u00f6rmek m\u00fcmk\u00fcn. CK Enerji Bo\u011fazi\u00e7i Elektrik m\u00fc\u015fterileri, kendileri i\u00e7in tan\u0131mlanan yeni hesap numaralar\u0131n\u0131 \u00e7a\u011fr\u0131 merkezlerinden ya da 7\/24 hizmet veren https:\/\/oim.ckbogazici.com.tr\/odeme\/HesapSorgu<\/a> adresinden \u00f6\u011frenebiliyor.<\/strong><\/p>\n

Perakende elektrik sekt\u00f6r\u00fcn\u00fcn \u00f6nc\u00fc \u015firketi CK Enerji Bo\u011fazi\u00e7i Elektrik; 4,5 milyon m\u00fc\u015fterisinin hayat\u0131n\u0131 kolayla\u015ft\u0131racak \u2018tek hesap\u2019 uygulamas\u0131n\u0131 ba\u015flatt\u0131. Hizmetlerinin odak noktas\u0131na m\u00fc\u015fteri \"\"memnuniyetini koyan CK Enerji Bo\u011fazi\u00e7i Elektrik\u2019in teknolojiye yapt\u0131\u011f\u0131 yat\u0131r\u0131mlar\u0131n sonucu devreye ald\u0131\u011f\u0131 \u2018tek hesap\u2019 uygulamas\u0131yla daha \u00f6nce i\u015fletme kodu ve abone numaras\u0131 gibi farkl\u0131 bilgilerle i\u015flem ger\u00e7ekle\u015ftiren abonelerin her birine \u00f6zel tek bir numara tan\u0131mland\u0131.<\/p>\n

1 DAK\u0130KADA \u0130\u015eLEM TAMAM<\/strong><\/p>\n

Uygulama sayesinde m\u00fc\u015fteriler; aboneliklerine ait t\u00fcketim, \u00f6deme, abonelik ba\u015flang\u0131c\u0131 ve biti\u015f s\u00fcreleri, ba\u015fvuru ve taleplerinin ak\u0131\u015flar\u0131n\u0131 tek bir numara girerek sorgulay\u0131p i\u015flem yapabiliyor. CK Enerji Bo\u011fazi\u00e7i Elektrik m\u00fc\u015fterileri, kendileri i\u00e7in tan\u0131mlanan yeni hesap numaralar\u0131n\u0131 \u00e7a\u011fr\u0131 merkezlerinden ya da 7\/24 hizmet veren https:\/\/oim.ckbogazici.com.tr\/odeme\/HesapSorgu<\/a> adresinden \u00f6\u011frenebiliyor. Tek hesap uygulamas\u0131yla bir ki\u015finin \u00fczerinde ka\u00e7 abonelik olursa olsun g\u00fcncelleme i\u015flemi 1 dakika i\u00e7inde yap\u0131labiliyor. Daha \u00f6nce g\u00fcncelleme i\u00e7in b\u00fct\u00fcn tesisatlarda tek tek i\u015flem yap\u0131lmas\u0131 gerekirken tek hesapta ki\u015fi \u00fczerinden yap\u0131lan g\u00fcncelleme t\u00fcm tesisatlar i\u00e7in an\u0131nda devreye giriyor. Yine fatura \u00f6deme, bor\u00e7 sorgulama gibi i\u015flemler i\u00e7in de 1 dakikal\u0131k s\u00fcre yeterli oluyor.<\/p>\n

ESK\u0130 ABONE NUMARALARI \u0130LE YEN\u0130 HESAP NUMARASI E\u015eLE\u015eT\u0130R\u0130LD\u0130<\/strong><\/p>\n

M\u00fc\u015fterilerinin hayat\u0131n\u0131 kolayla\u015ft\u0131rma hedefi ile \u00e7al\u0131\u015fmalar\u0131n\u0131 y\u00fcr\u00fcten CK Enerji Bo\u011fazi\u00e7i Elektrik, hesap numaras\u0131n\u0131 bilmeyen m\u00fc\u015fterilerinin hizmet kanallar\u0131nda i\u015flem yaparken sorun ya\u015famamas\u0131 i\u00e7in \u00f6zel ad\u0131mlar att\u0131. Bu \u00e7er\u00e7evede, \u2018tek hesap\u2019 uygulamas\u0131n\u0131n ba\u015flang\u0131c\u0131nda m\u00fc\u015fterilerin olumsuz bir deneyim ya\u015famamas\u0131 i\u00e7in uygulama bir s\u00fcre test edilerek s\u0131f\u0131r hataya ula\u015f\u0131ld\u0131. Otomatik \u00f6demesi olan t\u00fcketicilerin eski abone numaralar\u0131 ile yeni hesap numaralar\u0131 e\u015fle\u015ftirildi. Yine M\u00fc\u015fteri \u0130\u015flem Merkezleri\u2019nde \u00f6deme yapan t\u00fcketicilere eski abone numaras\u0131 ile i\u015flem yapmaya da olanak sa\u011fland\u0131. Bu s\u0131rada yeni bir fatura format\u0131 olu\u015fturuldu ve faturalar\u0131n \u00fczerinde bu \u2018hesap numaras\u0131\u2019na yer verildi.<\/p>\n

M\u00dc\u015eTER\u0130 VE \u00c7ALI\u015eAN MEMNUN\u0130YET\u0130 ARTACAK<\/strong><\/p>\n

Tek hesap uygulamas\u0131 ile m\u00fc\u015fteri memnuniyetini en \u00fcst d\u00fczeye \u00e7\u0131karmay\u0131 hedeflediklerini kaydeden CK Enerji Bo\u011fazi\u00e7i Elektrik Genel M\u00fcd\u00fcr\u00fc Halit Bakal<\/strong>, \u201cBu uygulama ile \u00e7al\u0131\u015fanlar m\u00fc\u015fterilere kolay, h\u0131zl\u0131 ve kaliteli hizmet vermenin mutlulu\u011funu ya\u015farken talep takibi ve analiz yapmak da kolayla\u015ft\u0131. Daha \u00f6nce \u00f6rne\u011fin 10 aboneli\u011fi olan bir m\u00fc\u015fterinin GSM g\u00fcncellemesi 15-20 dakika s\u00fcrerken bu s\u00fcre 1 dakikaya kadar indi. \u0130\u015flem s\u00fcresi k\u0131sald\u0131\u011f\u0131 i\u00e7in m\u00fc\u015fteriyi memnun etti\u011fi oranda \u00e7al\u0131\u015fan da mutlu oluyor\u201d diye konu\u015ftu.<\/p>\n

ZAMAN VE KA\u011eIT TASARRUFU SA\u011eLAYACAK<\/strong><\/p>\n

Bakal, uygulaman\u0131n zaman i\u00e7inde hem m\u00fc\u015fteri hem de \u015firket a\u00e7\u0131s\u0131ndan ciddi bir zaman tasarrufu sa\u011flayaca\u011f\u0131na da i\u015faret ederek, \u201cZaman tasarrufu d\u0131\u015f\u0131nda uygulamada ki\u015fi bazl\u0131 i\u015flem yap\u0131lmas\u0131 dok\u00fcman say\u0131s\u0131n\u0131 azaltaca\u011f\u0131 i\u00e7in k\u00e2\u011f\u0131t kullan\u0131m\u0131 da azalm\u0131\u015f olacak. Do\u011fan\u0131n ekolojik dengesini korumay\u0131 gelece\u011fe aktar\u0131labilecek en \u00f6nemli miras olarak g\u00f6rd\u00fc\u011f\u00fcm\u00fcz i\u00e7in tek hesapla sa\u011flanan bu fayday\u0131 \u00e7ok \u00f6nemsiyoruz\u201d de\u011ferlendirmesinde bulundu.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.Teknolojiye yapt\u0131\u011f\u0131 yat\u0131r\u0131mlarla elektrik t\u00fcketicilerinin hayat\u0131n\u0131 kolayla\u015ft\u0131ran CK Enerji Bo\u011fazi\u00e7i Elektrik, \u2018tek hesap\u2019 uygulamas\u0131n\u0131 devreye ald\u0131. Daha \u00f6nce i\u015fletme kodu, abone numaras\u0131 gibi […]<\/p>\n","protected":false},"author":1,"featured_media":81756,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[38110,34979,19638,34980,26353,67,1009,32769],"views":592,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/81755"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=81755"}],"version-history":[{"count":1,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/81755\/revisions"}],"predecessor-version":[{"id":81757,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/81755\/revisions\/81757"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/81756"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=81755"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=81755"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=81755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}