{"id":80503,"date":"2018-10-16T19:13:17","date_gmt":"2018-10-16T16:13:17","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=80503"},"modified":"2018-10-16T19:13:17","modified_gmt":"2018-10-16T16:13:17","slug":"tuketici-memnuniyeti-en-onemli-gundem-konumuz","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/tuketici-memnuniyeti-en-onemli-gundem-konumuz\/","title":{"rendered":"(Turkish) ”T\u00fcketici Memnuniyeti En \u00d6nemli G\u00fcndem Konumuz”"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

ELDER Hukuk M\u00fc\u015faviri \u015eadi B\u00fcy\u00fckke\u00e7eci, elektrik da\u011f\u0131t\u0131m sekt\u00f6r\u00fcnde m\u00fc\u015fteri memnuniyetini art\u0131rmak i\u00e7in \u00e7al\u0131\u015ft\u0131klar\u0131n\u0131 belirterek, kesintisiz ve kaliteli enerji hizmeti i\u00e7in 2 milyar TL tutar\u0131nda teknoloji yat\u0131r\u0131m\u0131na kaynak ayr\u0131ld\u0131\u011f\u0131n\u0131 belirtti. <\/strong><\/p>\n

ELDER Hukuk M\u00fc\u015faviri B\u00fcy\u00fckke\u00e7eci: <\/strong>\u201cT\u00fcketiciye ula\u015facak her yoldan bilgilendirme yapaca\u011f\u0131z. Bu do\u011frultuda, 2017 y\u0131l\u0131nda t\u00fcketicilerin planl\u0131 kesintileri izleyebilmesi ve elektrik piyasas\u0131nda t\u00fcketici haklar\u0131n\u0131 \u00f6\u011frenebilmesi i\u00e7in iki adet web portal\u0131n\u0131 yay\u0131na ald\u0131k.\u201d<\/strong><\/p>\n

\"\"ELDER – Elektrik Da\u011f\u0131t\u0131m Hizmetleri Derne\u011fi Hukuk M\u00fc\u015faviri \u015eadi B\u00fcy\u00fckke\u00e7eci, Enerji ve Tabii Kaynaklar Bakanl\u0131\u011f\u0131 ve Ticaret Bakanl\u0131\u011f\u0131\u2019n\u0131n i\u015fbirli\u011fi ile ger\u00e7ekle\u015ftirilen \u201cEnerji T\u00fcketici Zirvesinde\u201d elektrik da\u011f\u0131t\u0131m sekt\u00f6r\u00fcn\u00fcn t\u00fcketici memnuniyeti konusunda 2017 y\u0131l\u0131 i\u00e7erisinde att\u0131\u011f\u0131 ad\u0131mlara ili\u015fkin bilgi verdi. B\u00fcy\u00fckke\u00e7eci, elektrik da\u011f\u0131t\u0131m sekt\u00f6r\u00fc olarak 2016-2020 y\u0131l\u0131n\u0131 kapsayan 3. Tarife d\u00f6nemi s\u00fcrecinde yakla\u015f\u0131k 20 milyar TL\u2019lik yat\u0131r\u0131m taahh\u00fcd\u00fcnde bulunduklar\u0131n\u0131 belirterek, 2016 y\u0131l\u0131nda bu rakam\u0131n 4,3 milyar, 2017\u2019de ise 5,9 milyar TL\u2019lik k\u0131sm\u0131n\u0131 ger\u00e7ekle\u015ftirdiklerini ifade etti. B\u00fcy\u00fckke\u00e7eci elektrik da\u011f\u0131t\u0131m sekt\u00f6r\u00fc olarak m\u00fc\u015fteri memnuniyetini, 6 temel ilke \u00fczerine in\u015fa ettiklerini belirterek bunlar\u0131, \u201c\u015eeffafl\u0131k, Eri\u015filebilirlik, Cevap Verebilirlik, Objektiflik, Gizlilik ve Hesap Verebilirlik\u201d olarak s\u0131ralad\u0131.<\/p>\n

\u201cYATIRIMLARIN \u00c7O\u011eU \u015eEBEKEY\u0130 YEN\u0130LEMEK \u0130\u00c7\u0130N YAPILIYOR\u201d<\/strong><\/p>\n

\u00d6zelle\u015ftirme sonras\u0131nda yeni yat\u0131r\u0131m yap\u0131lan sekt\u00f6rler kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131nda elektrik da\u011f\u0131t\u0131m sekt\u00f6r\u00fcn\u00fcn yap\u0131lan yat\u0131r\u0131m tutar\u0131yla ilk s\u0131ralarda yer ald\u0131\u011f\u0131n\u0131 dile getiren B\u00fcy\u00fckke\u00e7eci, yat\u0131r\u0131mlar\u0131n b\u00fcy\u00fck oran\u0131n\u0131 \u015febeke yat\u0131r\u0131mlar\u0131n\u0131n olu\u015fturdu\u011funu s\u00f6yledi. \u00d6zelle\u015ftirmeden \u015eebekelerin ortalama ya\u015f\u0131n\u0131n 30\u2019un \u00fczerinde oldu\u011funu ve kesintisiz ve kaliteli enerji i\u00e7in bu \u015febekelerin yenilenmesi gerekti\u011fini ifade eden B\u00fcy\u00fckke\u00e7eci, sekt\u00f6r olarak yat\u0131r\u0131m oran\u0131n\u0131n \u00fczerine \u00e7\u0131kmay\u0131 hedeflediklerini vurgulad\u0131. B\u00fcy\u00fckke\u00e7eci, \u201c\u00d6zelle\u015ftirme sonras\u0131nda yeni yat\u0131r\u0131m yap\u0131lan sekt\u00f6rler kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131nda elektrik da\u011f\u0131t\u0131m sekt\u00f6r\u00fc yap\u0131lan yat\u0131r\u0131m tutar\u0131yla ilk s\u0131ralarda yer al\u0131yor.\u201d diye konu\u015ftu.<\/p>\n

\u201cTEKNOLOJ\u0130 YATIRIMLARINA 2 M\u0130LYAR TL KAYNAK\u201d<\/strong><\/p>\n

Teknoloji yat\u0131mlar\u0131na b\u00fcy\u00fck \u00f6nem verdiklerini kaydeden B\u00fcy\u00fckke\u00e7eci s\u00f6zlerini \u015f\u00f6yle s\u00fcrd\u00fcrd\u00fc:<\/p>\n

\u201c\u00d6n\u00fcm\u00fczdeki d\u00f6nem i\u00e7in teknoloji yat\u0131r\u0131mlar\u0131m\u0131za da 2 milyar TL\u2019lik bir kaynak ay\u0131rd\u0131k. Bu kapsamda co\u011frafi bilgi sistemi, g\u00fcvenlik sistemleri, ak\u0131ll\u0131 \u015febeke yat\u0131r\u0131mlar\u0131 ile sundu\u011fumuz hizmetin h\u0131z\u0131n\u0131, verimlili\u011fini, g\u00fcvenli\u011fini ve nihai ama\u00e7 olarak da t\u00fcketici memnuniyetini en \u00fcst seviyeye ta\u015f\u0131mak i\u00e7in var g\u00fcc\u00fcm\u00fczle \u00e7al\u0131\u015f\u0131yoruz.\u201d<\/p>\n

\u201cT\u00dcKET\u0130C\u0130LER \u0130\u00c7\u0130N WEB PORTALI HAZIRLANDI\u201d<\/strong><\/p>\n

ELDER taraf\u0131ndan 2017 y\u0131l\u0131 i\u00e7erisinde t\u00fcketicileri bilin\u00e7lendirme ve bilgilendirme faaliyetlerini s\u00fcrd\u00fcrd\u00fcklerine dikkati \u00e7eken B\u00fcy\u00fckke\u00e7eci, bu do\u011frultuda t\u00fcketicilere y\u00f6nelik iki adet web sayfas\u0131n\u0131 kullan\u0131ma ald\u0131klar\u0131n\u0131 s\u00f6yledi. B\u00fcy\u00fckke\u00e7eci s\u00f6zlerini \u015f\u00f6yle s\u00fcrd\u00fcrd\u00fc: \u201cBunlardan ilki elektrik piyasas\u0131nda t\u00fcketici olarak haklar\u0131na yer veren www.ehbi.info<\/a> di\u011feri ise elektrik da\u011f\u0131t\u0131m \u015firketlerimizin kendi uygulamalar\u0131 haricinde t\u00fcm T\u00fcrkiye\u2019de 48 saat \u00f6ncesinden planl\u0131 kesintilerin izlenmesine olanak sa\u011flayan www.ekesinti.info<\/a> web sayfalar\u0131.\u201d<\/p>\n

\u00c7A\u011eRI MERKEZ\u0130 VE ARIZA BAKIM – ONARIM PERSONEL SAYISINDA REKOR ARTI\u015e<\/strong><\/p>\n

T\u00fcketicilere en h\u0131zl\u0131 \u015fekilde yan\u0131t verebilmek amac\u0131yla 2017 y\u0131l\u0131 i\u00e7erisinde elektrik da\u011f\u0131t\u0131m sekt\u00f6r\u00fc i\u00e7erisindeki \u00e7a\u011fr\u0131 merkezlerine, 9 ilde daha yenilerini eklediklerinin alt\u0131n\u0131 \u00e7izen B\u00fcy\u00fckke\u00e7eci, \u00e7a\u011fr\u0131 merkezi personel say\u0131s\u0131n\u0131 y\u00fczde 273\u2019lik rekor bir art\u0131\u015fla, bin 172\u2019den \u00fc\u00e7 bin 200\u2019e \u00e7\u0131kard\u0131klar\u0131n\u0131n bilgisini payla\u015ft\u0131. B\u00fcy\u00fckke\u00e7eci, \u201cElektrik hizmetlerinde aksamama olmamas\u0131 ve kesintisiz enerjinin sa\u011flanmas\u0131 amac\u0131yla, Ar\u0131za-Bak\u0131m-Onar\u0131m personel say\u0131m\u0131z\u0131 da y\u00fczde 25 art\u0131rarak 14 bin 896\u2019dan 18 bin 693\u2019e \u00e7\u0131kard\u0131k\u201d dedi.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.ELDER Hukuk M\u00fc\u015faviri \u015eadi B\u00fcy\u00fckke\u00e7eci, elektrik da\u011f\u0131t\u0131m sekt\u00f6r\u00fcnde m\u00fc\u015fteri memnuniyetini art\u0131rmak i\u00e7in \u00e7al\u0131\u015ft\u0131klar\u0131n\u0131 belirterek, kesintisiz ve kaliteli enerji hizmeti i\u00e7in 2 milyar TL […]<\/p>\n","protected":false},"author":1,"featured_media":80504,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[1824,15016,34979,19638,34980,26353,67,1009,40197,40198,40199],"views":800,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/80503"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=80503"}],"version-history":[{"count":1,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/80503\/revisions"}],"predecessor-version":[{"id":80505,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/80503\/revisions\/80505"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/80504"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=80503"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=80503"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=80503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}