{"id":75620,"date":"2018-06-27T14:44:58","date_gmt":"2018-06-27T11:44:58","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=75620"},"modified":"2018-06-27T14:44:58","modified_gmt":"2018-06-27T11:44:58","slug":"limak-enerjiden-sizinle-aydinlaniyoruz-projesi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/limak-enerjiden-sizinle-aydinlaniyoruz-projesi\/","title":{"rendered":"(Turkish) Limak Enerji\u2019den \u201cSizinle Ayd\u0131nlan\u0131yoruz\u201d Projesi"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

Limak Enerji, m\u00fc\u015fteri deneyimini \u00f6l\u00e7erek m\u00fc\u015fteri memnuniyetini art\u0131rmay\u0131 hedefliyor. Limak Enerji, \u201cSizinle Ayd\u0131nlan\u0131yoruz\u201d projesiyle \u00e7\u0131tay\u0131 daha da y\u00fckseltmeyi hedefliyor.<\/strong><\/p>\n

Limak Enerji, hizmet verdi\u011fi b\u00f6lgede memnuniyeti en \u00fcst d\u00fczeye \u00e7\u0131karmak amac\u0131yla m\u00fc\u015fteri deneyimini \u00f6l\u00e7\u00fcmleyerek, geli\u015ftirme \u00e7al\u0131\u015fmalar\u0131na ba\u015flad\u0131. Limak Enerji Uluda\u011f Elektrik Genel M\u00fcd\u00fcr\u00fc Ali Erman \"\"Aytac, m\u00fc\u015fteri i\u015flem merkezlerinden i\u015flem yapan m\u00fc\u015fterilere SMS yoluyla anket uygulayacaklar\u0131n\u0131 belirterek, \u201cM\u00fc\u015fterilerimizin deneyim payla\u015f\u0131mlar\u0131yla ilgili geri bildirimlerini al\u0131yoruz. Bu proje ile 15 g\u00fcnde yakla\u015f\u0131k 90 bin m\u00fc\u015fterinin deneyimi \u00f6l\u00e7\u00fcmlendi. Yap\u0131lan anketten elde edilen ilk sonu\u00e7lara g\u00f6re memnuniyet oran\u0131 y\u00fczde 88 olarak belirlendi\u201d diye konu\u015ftu.<\/p>\n

Limak Enerji\u2019nin hizmet verdi\u011fi b\u00f6lgede \u00e7e\u015fitli nedenlerle \u00f6neri-\u015fikayet bildiren ve y\u00fczde 12 gibi bir oran\u0131 temsil eden m\u00fc\u015fteri profili i\u00e7in, d\u00fczeltici ve \u00f6nleyici planlar haz\u0131rland\u0131\u011f\u0131n\u0131 belirten Aytac, projenin amac\u0131na uygun olarak elde edilen geri bildirimler sayesinde y\u00fczde 100 m\u00fc\u015fteri memnuniyeti hedeflediklerini kaydetti.<\/p>\n

M\u00dc\u015eTER\u0130 GER\u0130 B\u0130LD\u0130R\u0130MLER\u0130 \u00c7OK DE\u011eERL\u0130<\/strong><\/p>\n

M\u00fc\u015fteri memnuniyetini etkileyen fakt\u00f6rlerin etki ve performans\u0131n\u0131 \u00f6l\u00e7\u00fcmlemek i\u00e7in ba\u011f\u0131ms\u0131z ara\u015ft\u0131rma kurulu\u015flar\u0131 ile \u00e7al\u0131\u015ft\u0131klar\u0131n\u0131 da belirten Aytac, \u201cM\u00fc\u015fteri memnuniyet seviyesini en \u00fcst d\u00fczeye ta\u015f\u0131mak i\u00e7in planlar\u0131m\u0131z\u0131 ve s\u00fcre\u00e7lerimizi bu do\u011frultuda tasarl\u0131yoruz. Kalite ve y\u00f6netim yakla\u015f\u0131mlar\u0131 do\u011frultusunda kurumsal m\u00fckemmellik anlay\u0131\u015f\u0131yla benimsedi\u011fimiz EFQM M\u00fckemmellik Modeli ile de s\u00fcrekli iyile\u015fme \u00e7al\u0131\u015fmalar\u0131m\u0131z\u0131 s\u00fcrd\u00fcrmeye devam edece\u011fiz\u201d dedi.<\/p>\n

Limak Enerji Uluda\u011f Elektrik Genel M\u00fcd\u00fcr\u00fc Ali Erman Aytac, projeye ili\u015fkin \u015funlar\u0131 s\u00f6yledi:
\n\u201cM\u00fc\u015fterilerimizin bizimle temas etti\u011fi fiziki mekan, elektronik ortam, i\u015flem s\u00fcreleri ve ileti\u015fim gibi t\u00fcm s\u00fcre\u00e7ler memnuniyeti a\u00e7\u0131s\u0131ndan \u00f6nem arz ediyor. Abonelik i\u015flemleri, tahsilat, kampanyalar, g\u00fcvence bedelleri, online i\u015flemler, mobil uygulama, m\u00fc\u015fteri i\u015flem merkezleri gibi t\u00fcm konularda m\u00fc\u015fteri geri bildirimlerini titizlikle inceliyoruz. M\u00fc\u015fterilerimize daha iyi hizmet verebilmek i\u00e7in m\u00fc\u015fteri deneyimi \u00e7al\u0131\u015fmas\u0131n\u0131 SMS \u00fczerinden hayata ge\u00e7irdik. \u201cSizinle Ayd\u0131nlan\u0131yoruz\u201d m\u00fc\u015fteri deneyimi \u00e7al\u0131\u015fmas\u0131yla yenilik\u00e7i bir uygulamaya imza atm\u0131\u015f olduk\u201d.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.Limak Enerji, m\u00fc\u015fteri deneyimini \u00f6l\u00e7erek m\u00fc\u015fteri memnuniyetini art\u0131rmay\u0131 hedefliyor. Limak Enerji, \u201cSizinle Ayd\u0131nlan\u0131yoruz\u201d projesiyle \u00e7\u0131tay\u0131 daha da y\u00fckseltmeyi hedefliyor. Limak Enerji, hizmet verdi\u011fi […]<\/p>\n","protected":false},"author":1,"featured_media":75621,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[38108,38109,34979,19638,26353,67,1009,2497,38107],"views":869,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/75620"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=75620"}],"version-history":[{"count":1,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/75620\/revisions"}],"predecessor-version":[{"id":75622,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/75620\/revisions\/75622"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/75621"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=75620"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=75620"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=75620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}