{"id":75617,"date":"2018-06-27T14:37:32","date_gmt":"2018-06-27T11:37:32","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=75617"},"modified":"2018-06-27T14:38:44","modified_gmt":"2018-06-27T11:38:44","slug":"enerjisaya-ingiltereden-en-iyi-musteri-hizmetleri-odulu","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/enerjisaya-ingiltereden-en-iyi-musteri-hizmetleri-odulu\/","title":{"rendered":"(Turkish) Enerjisa’ya \u0130ngiltere’den ‘En \u0130yi M\u00fc\u015fteri Hizmetleri’ \u00d6d\u00fcl\u00fc…"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

Enerjisa Da\u011f\u0131t\u0131m \u015eirketleri, Best Business Awards’ta “En \u0130yi M\u00fc\u015fteri Hizmetleri” kategorisinde birincili\u011fe lay\u0131k g\u00f6r\u00fcld\u00fc. <\/strong><\/p>\n

T\u00fcrkiye’nin lider enerji \u015firketi Enerjisa, bir\u00e7ok \u00fcst d\u00fczey \u015firketin de\u011ferlendirildi\u011fi \u0130ngiltere’nin en \u00f6nemli organizasyonlar\u0131ndan biri olan Best Business Awards’ta \u00f6d\u00fcl kazand\u0131. Bir\u00e7ok firman\u0131n CEO veya \u00fcst d\u00fczey y\u00f6neticilerinin \u00f6d\u00fcl j\u00fcrisinde<\/a> yer ald\u0131\u011f\u0131 Best Business Awards’ta 22 kategoride \u00f6d\u00fcller \"\"sahiplerini buldu. Enerjisa, ‘En \u0130yi M\u00fc\u015fteri Hizmetleri \u00d6d\u00fcl\u00fc’n\u00fc kazanarak, m\u00fc\u015fteri hizmetleri alan\u0131ndaki ba\u015far\u0131s\u0131n\u0131 uluslararas\u0131 alanda da tescillemi\u015f oldu.<\/p>\n

\u0130nsan odakl\u0131 \u00e7al\u0131\u015fma anlay\u0131\u015f\u0131n\u0131 s\u00fcrd\u00fcr\u00fcyoruz<\/strong><\/p>\n

Enerjisa Da\u011f\u0131t\u0131m \u015eirketleri Genel M\u00fcd\u00fcr\u00fc Murat P\u0131nar<\/strong>, \u00e7ok kanall\u0131 bir yap\u0131yla m\u00fc\u015fterilere dokunmaya, her alanda hizmet ve \u00e7\u00f6z\u00fcm \u00fcretmeye b\u00fcy\u00fck bir \u00f6nem verdiklerini belirtti. Enerjisa Da\u011f\u0131t\u0131m \u015eirketlerinin m\u00fc\u015fteri odakl\u0131 \u00e7al\u0131\u015fma anlay\u0131\u015f\u0131na vurgu yapan P\u0131nar, \u201cAYEDA\u015e, Ba\u015fkent ve Toroslar da\u011f\u0131t\u0131m b\u00f6lgelerimizdeki 20 milyon n\u00fcfusa en iyi hizmeti vermek i\u00e7in m\u00fc\u015fterilerimize dokundu\u011fumuz kanallar\u0131 \u00e7e\u015fitlendirmenin yan\u0131 s\u0131ra mevcut olanlarda da hizmet kalitemizi s\u00fcrekli art\u0131rmay\u0131 hedefliyoruz. 800 \u00e7a\u011fr\u0131 merkezi \u00e7al\u0131\u015fan\u0131m\u0131z\u0131n hizmet verdi\u011fi \u00e7a\u011fr\u0131 merkezlerimizde 20 saniyenin alt\u0131nda ba\u011flanma h\u0131z\u0131yla m\u00fc\u015fterilerimizi dinliyoruz. Dijitalizasyonu t\u00fcm s\u00fcre\u00e7lerimizde kullan\u0131yor, entegre kanal y\u00f6netimi yap\u0131yoruz. \u00c7a\u011fr\u0131 merkezimizden, sosyal medya veya mobil uygulamam\u0131zdan gelen talepleri tek bir \u00e7at\u0131 alt\u0131nda m\u00fckemmellik hedefi ile y\u00f6netiyoruz.Uluslararas\u0131 standartlarda i\u015f d\u00fcnyas\u0131n\u0131n temsilcilerinin juride bulundu\u011fu bu de\u011ferli \u00f6d\u00fcl\u00fc almak bizler i\u00e7in gurur verici ve ne kadar do\u011fru bir yolda oldu\u011fumuzun en \u00f6nemli g\u00f6stergesi\u201d dedi.<\/p>\n

Enerjisa Da\u011f\u0131t\u0131m \u015eirketlerinin sundu\u011fu hizmetler aras\u0131nda; AYEDA\u015e, Ba\u015fkent ve Toroslar olmak \u00fczere 3 b\u00f6lgede 20 milyon n\u00fcfusa elektrik kesintilerini bildirmek i\u00e7in k\u0131sa mesaj g\u00f6ndermenin yan\u0131 s\u0131ra elektrik kesintisi, sokak ayd\u0131nlatma talebi gibi pek \u00e7ok i\u015flemi yapabilecekleri sekt\u00f6r\u00fcnde ilk olan mobil uygulama da bulunuyor. Bunlar\u0131 ger\u00e7ekle\u015ftirirken elektrik enerjisi sekt\u00f6r\u00fcnde, abonelikten m\u00fc\u015fterili\u011fe uzanan bir fark\u0131ndal\u0131k olu\u015fturmay\u0131 ama\u00e7layan Enerjisa, yaratt\u0131\u011f\u0131 dijital \u00e7\u00f6z\u00fcmlerle m\u00fc\u015fterilerin hayatlar\u0131n\u0131 kolayla\u015ft\u0131r\u0131yor. Sosyal medya destek hesaplar\u0131 ile de m\u00fc\u015fterilerine dokunan Enerjisa Da\u011f\u0131t\u0131m \u015eirketleri, twitter \u00fczerinden m\u00fc\u015fteri ba\u015fvurular\u0131n\u0131 alarak h\u0131zla \u00e7\u00f6z\u00fcme ula\u015ft\u0131rmak i\u00e7in gerekli aksiyonlar\u0131 al\u0131yor.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.Enerjisa Da\u011f\u0131t\u0131m \u015eirketleri, Best Business Awards’ta “En \u0130yi M\u00fc\u015fteri Hizmetleri” kategorisinde birincili\u011fe lay\u0131k g\u00f6r\u00fcld\u00fc. T\u00fcrkiye’nin lider enerji \u015firketi Enerjisa, bir\u00e7ok \u00fcst d\u00fczey \u015firketin […]<\/p>\n","protected":false},"author":1,"featured_media":72001,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53],"tags":[2320,34954,38105,13107,67,1009,422,33828,38106],"views":555,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/75617"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=75617"}],"version-history":[{"count":1,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/75617\/revisions"}],"predecessor-version":[{"id":75619,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/75617\/revisions\/75619"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/72001"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=75617"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=75617"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=75617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}