{"id":75008,"date":"2018-06-08T12:23:19","date_gmt":"2018-06-08T09:23:19","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=75008"},"modified":"2018-06-08T12:23:19","modified_gmt":"2018-06-08T09:23:19","slug":"elektrik-piyasasi-tuketici-hizmetleri-yonetmeligi-yayinlandi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/elektrik-piyasasi-tuketici-hizmetleri-yonetmeligi-yayinlandi\/","title":{"rendered":"(Turkish) Elektrik Piyasas\u0131 T\u00fcketici Hizmetleri Y\u00f6netmeli\u011fi Yay\u0131nland\u0131"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

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Enerji Piyasalar\u0131 D\u00fczenleme Kurumu taraf\u0131ndan 30 May\u0131s 2018 tarihinde yay\u0131nlanan y\u00f6netmelik, \u00f6denmemi\u015f faturalardan cayma bedellerine kadar bir\u00e7ok d\u00fczenlemeyi beraberinde getiriyor. T\u00fcketici memnuniyetini y\u00fckseltmeye y\u00f6nelik olarak yay\u0131nlanan bu y\u00f6netmelikte yer alan ana konu ba\u015fl\u0131klar\u0131na g\u00f6z atmak gerekirse:<\/strong><\/p>\n

\u00d6denmemi\u015f fatura y\u00fcz\u00fcnden elektrik kesilmesi s\u00fcrprizine son veriliyor. Elektrik bor\u00e7lusu aboneye kesim i\u015flemi yap\u0131lmadan \u00f6nce e-posta ya da SMS g\u00f6ndermek mecburi hale geliyor.<\/p>\n

\"\"T\u00fcketicilerin bor\u00e7lar\u0131 nedeniyle ikinci bildirimi almama ya da bildirimden haberdar olmama gibi nedenlerle elektri\u011finin kesilmesi ve kesme ba\u011flama bedeli \u00f6deme gibi problemleri azaltmak i\u00e7in yaz\u0131l\u0131 bildirimle birlikte di\u011fer haberle\u015fme kanallar\u0131ndan en az birini kullanma zorunlulu\u011fu getiriliyor.<\/p>\n

Elektrik s\u00f6zle\u015fmesi ba\u015fvurusu s\u00fcresi ve elektri\u011fin ba\u011flanma s\u00fcresi de k\u0131sal\u0131yor. T\u00fcketicilerin, da\u011f\u0131t\u0131m \u015firketlerine y\u00f6nelik \u015fikayetleri 15 g\u00fcnde sonu\u00e7lanacak.<\/p>\n

Perakende sat\u0131\u015f s\u00f6zle\u015fmesi kapsam\u0131nda; ba\u015fvurusu sonu\u00e7land\u0131rma s\u00fcresi 1 g\u00fcne, elektri\u011fin ba\u011flanmas\u0131 s\u00fcresi imar alan\u0131 i\u00e7erinde 24 saate, imar alan\u0131 d\u0131\u015f\u0131nda kullan\u0131m yerleri i\u00e7in ise 48 saate d\u00fc\u015f\u00fcr\u00fcl\u00fcyor.<\/p>\n

Y\u00f6netmelikle y\u0131ll\u0131k elektrik t\u00fcketimi 100 bin kWh alt\u0131nda olan serbest t\u00fcketicilerin yapaca\u011f\u0131 ikili anla\u015fmalardan \u00f6nce bedeller ve haklar\u0131 konusunda detayl\u0131 bir \u015fekilde bilgilendirilmesi \u015fart\u0131 getiriliyor.<\/p>\n

D\u00fczenleme ile t\u00fcketimi d\u00fc\u015f\u00fck serbest t\u00fcketicinin ikili anla\u015fman\u0131n kuruldu\u011fu ya da yenilendi\u011fi tarihten itibaren 14 g\u00fcn i\u00e7erisinde herhangi bir gerek\u00e7e g\u00f6stermeksizin ve cayma bedeli \u00f6demeksizin telefonla, e-postayla veya yaz\u0131l\u0131 olarak bildirim yapmak suretiyle anla\u015fmadan cayma hakk\u0131na sahip oluyor.<\/p>\n

Kaynak: EPDK<\/a><\/p>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n

<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Enerji Piyasalar\u0131 D\u00fczenleme Kurumu taraf\u0131ndan 30 May\u0131s 2018 tarihinde yay\u0131nlanan y\u00f6netmelik, \u00f6denmemi\u015f faturalardan cayma bedellerine kadar bir\u00e7ok d\u00fczenlemeyi beraberinde getiriyor. T\u00fcketici memnuniyetini […]<\/p>\n","protected":false},"author":1,"featured_media":75009,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[34979,1451,20981,26353,67,1009,16341,750],"views":1333,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/75008"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=75008"}],"version-history":[{"count":1,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/75008\/revisions"}],"predecessor-version":[{"id":75010,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/75008\/revisions\/75010"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/75009"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=75008"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=75008"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=75008"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}