{"id":72978,"date":"2018-04-02T17:20:29","date_gmt":"2018-04-02T14:20:29","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=72978"},"modified":"2018-04-02T17:20:29","modified_gmt":"2018-04-02T14:20:29","slug":"en-iyi-musteri-deneyimi-degerlendirildi-tuketici-demirdokum-dedi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/en-iyi-musteri-deneyimi-degerlendirildi-tuketici-demirdokum-dedi\/","title":{"rendered":"(Turkish) En \u0130yi M\u00fc\u015fteri Deneyimi De\u011ferlendirildi; T\u00fcketici \u201cDemirD\u00f6k\u00fcm\u201d Dedi"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

DemirD\u00f6k\u00fcm, sat\u0131\u015f sonras\u0131 hizmetleriyle de sekt\u00f6rde fark yarat\u0131yor. Geride b\u0131rakt\u0131\u011f\u0131 64 y\u0131lda Ar-Ge ve inovasyona verdi\u011fi \u00f6nemle t\u00fcketicilerini sekt\u00f6r\u00fcn ilkleri ile tan\u0131\u015ft\u0131ran DemirD\u00f6k\u00fcm, T\u00fcrkiye’nin m\u00fc\u015fteri memnuniyetini \u00f6l\u00e7en ilk ve tek yar\u0131\u015fmas\u0131 A.C.E Awards’da da sekt\u00f6r\u00fcn\u00fcn lideri oldu. 19 sekt\u00f6rde m\u00fc\u015fteri deneyimini en iyi y\u00f6neten ulusal ve uluslararas\u0131 lider markalar\u0131 belirleyen yar\u0131\u015fmada DemirD\u00f6k\u00fcm, T\u00fcrkiye’nin \u0131s\u0131tma sekt\u00f6r\u00fcnde en iyi m\u00fc\u015fteri deneyimi ya\u015fatan firmas\u0131 se\u00e7ildi.<\/strong><\/p>\n

Tamam\u0131 T\u00fcrk m\u00fchendisler taraf\u0131ndan tasarlan\u0131p \u00fcretilen \u00fcr\u00fcnleriyle d\u00fcnyan\u0131n 50 \u00fclkesine \u0131s\u0131 konforu sunan DemirD\u00f6k\u00fcm, sat\u0131\u015f sonras\u0131 hizmetleriyle de \u0131s\u0131tma sekt\u00f6r\u00fcne \u00f6nc\u00fcl\u00fck etmeye devam ediyor. \"\"DemirD\u00f6k\u00fcm, T\u00fcrkiye’nin en y\u00fcksek m\u00fc\u015fteri deneyimi ve memnuniyetini sa\u011flayan markalar\u0131n\u0131n belirlendi\u011fi A.C.E Awards (M\u00fckemmel M\u00fc\u015fteri Memnuniyeti Ba\u015far\u0131 \u00d6d\u00fclleri) 2018\u2019de sekt\u00f6r\u00fcn\u00fcn lideri oldu. \u015eikayetvar.com’un her y\u0131l kullan\u0131c\u0131lar\u0131yla ger\u00e7ekle\u015ftirdi\u011fi \u201cM\u00fcs\u0327teri Deneyim Endeksi\u201d ad\u0131n\u0131 verdi\u011fi ve en iyi m\u00fcs\u0327teri deneyimi yas\u0327atan firmalar\u0131 belirlemeyi ama\u00e7layan yar\u0131\u015fmada DemirD\u00f6k\u00fcm; \u0131s\u0131tma sekt\u00f6r\u00fcnde T\u00fcrkiye’nin en iyi m\u00fc\u015fteri deneyimi ya\u015fatan firmas\u0131 se\u00e7ildi.<\/p>\n

Sekt\u00f6rde yenilik\u00e7i, kaliteli, sorunsuz \u00fcr\u00fcnler geli\u015ftirmek i\u00e7in son 5 y\u0131lda Ar-Ge i\u00e7in toplam 63 milyon TL’lik yat\u0131r\u0131m ger\u00e7ekle\u015ftirdi\u011fini belirten Vaillant Group T\u00fcrkiye Sat\u0131\u015f Sonras\u0131 Hizmetler Direkt\u00f6r\u00fc\u00a0Zeki Kalayc\u0131lar<\/strong>, “Her \u015fikayet bir arma\u011fand\u0131r prensibi ile bundan tam 10 y\u0131l \u00f6nce ‘T\u00fcketici Deneyimi Geli\u015ftirme B\u00f6l\u00fcm\u00fc’n\u00fc kurduk. T\u00fcketici deneyimini 360 derece birbirine ba\u011fl\u0131 bir a\u011f olarak kurgulad\u0131k. 0850 222 1 833 numaral\u0131 M\u00fc\u015fteri \u0130leti\u015fim Merkezimize veya di\u011fer kanallar\u0131m\u0131za ula\u015fan her bir m\u00fc\u015fterimizin sorununu y\u00fczde 100 m\u00fc\u015fteri memnuniyeti prensibi ile 24 saat i\u00e7erisinde \u00e7\u00f6z\u00fcme kavu\u015fturmay\u0131 hedefliyoruz. \u00c7\u00f6z\u00fcm sonras\u0131nda ihtiya\u00e7 veya \u015fik\u00e2yetin ana nedenleri ile ilgili analizler yap\u0131yoruz. Bu analizlerle de i\u015f s\u00fcre\u00e7lerimizi geli\u015ftiriyoruz. Birbirine s\u0131k\u0131 s\u0131k\u0131ya ba\u011fl\u0131 bu s\u00fcre\u00e7ler sayesinde her ge\u00e7en y\u0131l m\u00fc\u015fteri deneyimimizi daha da m\u00fckemmelle\u015ftiriyoruz. \u00d6te yandan T\u00fcrkiye genelindeki yetkili sat\u0131c\u0131, sat\u0131\u015f noktas\u0131 ve yetkili servislerimiz i\u00e7in y\u0131l boyunca belirli periyodlarda d\u00fczenli organizasyonlar yap\u0131yor, yeni \u00fcr\u00fcnler, montaj, bak\u0131m gibi konularda e\u011fitimler d\u00fczenliyoruz. Hizmet kalitemizi kusursuzla\u015ft\u0131rmak i\u00e7in online platformlarda da \u00f6nemli yat\u0131r\u0131mlar ger\u00e7ekle\u015ftiriyoruz. Bizi bu \u00f6d\u00fcle lay\u0131k g\u00f6ren t\u00fcm m\u00fc\u015fterilerimize te\u015fekk\u00fcr ediyoruz\u201d dedi.<\/p>\n

M\u00fc\u015fteri deneyiminin geli\u015fimi i\u00e7in 2017 y\u0131l\u0131nda T\u00fcrkiye genelinde bir\u00e7ok toplant\u0131 organize edip, farkl\u0131 kanallarda geli\u015fim \u00e7al\u0131\u015fmalar\u0131n\u0131 ve yat\u0131r\u0131mlar\u0131n\u0131hayata ge\u00e7irdiklerini belirten\u00a0Kalayc\u0131lar<\/strong>, “\u0130lklerin \u00f6nc\u00fcs\u00fc konumunda olan \u015firketimizin hayata ge\u00e7irdi\u011fi t\u00fcm projelerin oda\u011f\u0131 m\u00fc\u015fterilerimizdir. G\u00fcn\u00fcm\u00fcz dijital d\u00fcnyas\u0131nda, sosyal medya ve online platformlar marka deneyimi a\u00e7\u0131s\u0131ndan b\u00fcy\u00fck \u00f6nem ta\u015f\u0131yor. Ak\u0131ll\u0131 cihazlar sayesinde art\u0131k bu tip online platformlara eri\u015fim kolayla\u015ft\u0131 ve hayat\u0131m\u0131zda daha da \u00f6nemli bir yer tutmaya ba\u015flad\u0131. \u00d6zellikle t\u00fcketicilerin deneyimlerinidi\u011fer kitlelerle payla\u015fma ve kendini ifade edebilme al\u0131\u015fkanl\u0131klar\u0131 bug\u00fcn en \u00fcst seviyede. Bu do\u011frultuda t\u00fcketicilerin markalar ile ilgili ya\u015fam\u0131\u015f olduklar\u0131 deneyimleri payla\u015fabildikleri ve seslerini duyurabildikleri \u015eikayetvar.com platformunu \u00f6zg\u00fcn ve \u00f6nemli bir dijital kanal olarak g\u00f6r\u00fcyoruz\u201d a\u00e7\u0131klamas\u0131n\u0131 yapt\u0131.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.DemirD\u00f6k\u00fcm, sat\u0131\u015f sonras\u0131 hizmetleriyle de sekt\u00f6rde fark yarat\u0131yor. Geride b\u0131rakt\u0131\u011f\u0131 64 y\u0131lda Ar-Ge ve inovasyona verdi\u011fi \u00f6nemle t\u00fcketicilerini sekt\u00f6r\u00fcn ilkleri ile tan\u0131\u015ft\u0131ran DemirD\u00f6k\u00fcm, […]<\/p>\n","protected":false},"author":1,"featured_media":72979,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53],"tags":[37262,869,67,1009],"views":918,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/72978"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=72978"}],"version-history":[{"count":1,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/72978\/revisions"}],"predecessor-version":[{"id":72980,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/72978\/revisions\/72980"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/72979"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=72978"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=72978"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=72978"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}