{"id":64594,"date":"2017-06-01T12:58:40","date_gmt":"2017-06-01T09:58:40","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=64594"},"modified":"2017-06-01T12:58:40","modified_gmt":"2017-06-01T09:58:40","slug":"akaryakit-sektorunun-a-l-f-a-si-shell-turcas-oldu","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/akaryakit-sektorunun-a-l-f-a-si-shell-turcas-oldu\/","title":{"rendered":"(Turkish) Akaryak\u0131t Sekt\u00f6r\u00fcn\u00fcn A.L.F.A.\u2019s\u0131 Shell & Turcas Oldu"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

Shell & Turcas, A.L.F.A. Awards\u2019da, \u00fcst \u00fcste ikinci kez akaryak\u0131t sekt\u00f6r\u00fcnde m\u00fc\u015fteri deneyimini en iyi y\u00f6neten marka se\u00e7ildi.<\/strong><\/p>\n

\u201cM\u00fc\u015fteri Deneyimini En \u0130yi Y\u00f6neten Markalar\u201d\u0131n yar\u0131\u015ft\u0131\u011f\u0131 A.L.F.A. Awards\u2019ta kazananlar Kemer Country Club\u2019da ger\u00e7ekle\u015ftirilen g\u00f6rkemli bir t\u00f6renle \u00f6d\u00fcllerine kavu\u015ftu. Ara\u015ft\u0131rma metodolojisi ve saha \u00e7al\u0131\u015fmas\u0131<\/strong> i\u00e7in 64 bin kullan\u0131c\u0131s\u0131 bulunan \u201cT\u00fcrkiye\u2019nin Sesi Paneli\u201d \u00fczerinden Xsights Ara\u015ft\u0131rma ve Dan\u0131\u015fmanl\u0131k tar\"akaryakit-sektorunun-a-l-f-a-si-shell-turcas-oldu\"<\/a>af\u0131ndan ger\u00e7ekle\u015ftirilen A.L.F.A Awards\u2019ta, deneyimi en iyi ya\u015fatan markalar belirlendi. Shell, akaryak\u0131t kategorisinde 2016\u2019da oldu\u011fu gibi bu y\u0131l da m\u00fc\u015fteri deneyimini en iyi y\u00f6neten marka se\u00e7ildi.<\/p>\n

Al\u0131nan \u00f6d\u00fcl ile ilgili bir a\u00e7\u0131klama yapan Shell & Turcas CEO\u2019su Felix Faber<\/strong>, m\u00fc\u015fteri memnuniyetini en \u00fcst seviyeye \u00e7\u0131karmak i\u00e7in hizmetlerinin skalas\u0131n\u0131 geni\u015fletip farkl\u0131la\u015fma yolunda b\u00fcy\u00fck ad\u0131mlar att\u0131klar\u0131n\u0131 dile getirerek: \u201c90 y\u0131l\u0131 a\u015fk\u0131n bir s\u00fcredir her g\u00fcn b\u00fcy\u00fck bir hizmet a\u015fk\u0131yla Shell istasyonlar\u0131na u\u011frayan 1 milyonu a\u015fk\u0131n misafirimizin mutlulu\u011fu i\u00e7in \u00e7al\u0131\u015f\u0131yoruz. T\u00fcrkiye\u2019deki t\u00fcketici istekleri ve ihtiya\u00e7lar\u0131n\u0131 en iyi \u015fekilde anlayabilmek ve onlar\u0131n yolculuklar\u0131n\u0131 keyifli hale getirmek i\u00e7in \u00e7al\u0131\u015fmalar\u0131m\u0131z durmadan devam ediyor. Bizi farkl\u0131la\u015ft\u0131ran \u00e7al\u0131\u015fmalar\u0131m\u0131z\u0131n A.L.F.A Awards\u2019ta iki y\u0131l \u00fcst \u00fcste tasdik edilmi\u015f olmas\u0131ndan gurur duyuyorum,\u201d<\/em> dedi ve s\u00f6zlerine \u015f\u00f6yle devam etti: \u201cBizim<\/em> i\u00e7in m\u00fc\u015fterilerimizden gelen t\u00fcm geri bildirimler b\u00fcy\u00fck \u00f6nem ta\u015f\u0131yor. M\u00fc\u015fterilerimizin, hizmetimiz ve \u00fcr\u00fcnlerimiz hakk\u0131ndaki d\u00fc\u015f\u00fcncelerini de\u011ferlendiriyoruz ve hizmet kalitemizin s\u00fcrekli olarak y\u00fckselmesi i\u00e7in \u00e7al\u0131\u015fmalar\u0131m\u0131za devam ediyoruz. \u00dcst \u00fcste iki kez ald\u0131\u011f\u0131m\u0131z A.L.F.A \u00d6d\u00fcl\u00fc de m\u00fc\u015fteri deneyimini T\u00fcrkiye\u2019nin bir ucundan di\u011ferine ve her g\u00fcn daha \u00fcst seviyeye \u00e7\u0131karmak i\u00e7in durmaks\u0131z\u0131n y\u00fcr\u00fctt\u00fc\u011f\u00fcm\u00fcz \u00e7al\u0131\u015fmalar\u0131n bir sonucu. Bu \u00f6d\u00fcl\u00fc almam\u0131zda m\u00fc\u015fteri hizmetleri, pazarlama ekipleri ve operasyon gibi t\u00fcm Shell & Turcas \u00e7al\u0131\u015fanlar\u0131n\u0131n katk\u0131s\u0131 bulunuyor. Bu nedenle bizim i\u00e7in de\u011feri bir kat daha fazla. T\u00fcm \u00e7al\u0131\u015fma arkada\u015flar\u0131ma da emekleri i\u00e7in te\u015fekk\u00fcr ediyorum.\u201d<\/em><\/p>\n

Shell & Turcas, T\u00fcrkiye\u2019deki 1000\u2019i a\u015fk\u0131n Shell istasyonunda, g\u00fcnde yakla\u015f\u0131k 1 milyondan fazla ki\u015fiye, yenilik\u00e7i \u00fcr\u00fcn ve hizmetler sunuyor. Bu hizmetler aras\u0131nda Shell Select marketler, \u00e7ocuk tuvaletleri ve Shell Mobil Uygulamas\u0131 da yer al\u0131yor. \u00c7ekirdekten \u00e7ekilmi\u015f kahve, f\u0131r\u0131n \u00fcr\u00fcnleri, \u00f6zel \u015feflerle \u00e7al\u0131\u015f\u0131l\u0131p tasarlanan yepyeni lezzetlerdeki taze sandvi\u00e7ler dahil 11 kategorideki yakla\u015f\u0131k 1500 farkl\u0131 \u00fcr\u00fcn Shell Select marketlerde bulunabiliyor. \u00c7ocuk tuvaletleriyle Shell, yeti\u015fkin misafirlerin oldu\u011fu gibi, \u00e7ocuk misafirlerin de Shell\u2019deki deneyimlerini keyifli k\u0131lmaya \u00e7al\u0131\u015f\u0131yor. Shell Mobil Uygulamas\u0131 ise, se\u00e7ili Shell Select market olan istasyonlarda, Shell Mobil Uygulamas\u0131\u2019ndan \u201cArac\u0131n\u0131za Sipari\u015f Verin\u201d \u00f6zelli\u011fini se\u00e7en kullan\u0131c\u0131lar, ak\u0131ll\u0131 telefonlar\u0131ndan sandvi\u00e7ten tatl\u0131 ve tuzlu at\u0131\u015ft\u0131rmal\u0131klara, s\u0131cak ve so\u011fuk i\u00e7eceklere kadar 4 kategoride 20\u2019den fazla \u00fcr\u00fcn \u00e7e\u015fidini sipari\u015f verebiliyor. Saniyeler i\u00e7inde verilen sipari\u015f, ortalama d\u00f6rt dakika i\u00e7inde haz\u0131rlan\u0131yor ve market \u00e7al\u0131\u015fanlar\u0131 taraf\u0131ndan araca teslim ediliyor. Sipari\u015fin \u00f6demesi ise sipari\u015f esnas\u0131nda belirtilen \u015fekliyle nakit ya da kredi kart\u0131 ile yap\u0131labiliyor.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.Shell & Turcas, A.L.F.A. Awards\u2019da, \u00fcst \u00fcste ikinci kez akaryak\u0131t sekt\u00f6r\u00fcnde m\u00fc\u015fteri deneyimini en iyi y\u00f6neten marka se\u00e7ildi. \u201cM\u00fc\u015fteri Deneyimini En \u0130yi Y\u00f6neten […]<\/p>\n","protected":false},"author":1,"featured_media":64595,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,44],"tags":[6777,63,67,1009,2698,165,34149,59,79,2388,887,2522,8106],"views":1146,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/64594"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=64594"}],"version-history":[{"count":1,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/64594\/revisions"}],"predecessor-version":[{"id":64596,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/64594\/revisions\/64596"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/64595"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=64594"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=64594"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=64594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}