{"id":57924,"date":"2016-10-08T12:12:11","date_gmt":"2016-10-08T09:12:11","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=57924"},"modified":"2016-10-08T12:16:47","modified_gmt":"2016-10-08T09:16:47","slug":"yilmaz-elektrik-tuketicisinin-yuzde-95i-artik-cagri-merkezine-ulasabilecektir","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/yilmaz-elektrik-tuketicisinin-yuzde-95i-artik-cagri-merkezine-ulasabilecektir\/","title":{"rendered":"(Turkish) \u201cElektrik T\u00fcketicisinin Y\u00fczde 95\u2019i \u00c7a\u011fr\u0131 Merkezine Ula\u015fabilecektir&#8230;\u201d"},"content":{"rendered":"<p class=\"qtranxs-available-languages-message qtranxs-available-languages-message-en\">Sorry, this entry is only available in <a href=\"https:\/\/www.enerjigazetesi.ist\/tr\/wp-json\/wp\/v2\/posts\/57924\" class=\"qtranxs-available-language-link qtranxs-available-language-link-tr\" title=\"Turkish\">Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p><p><\/p>\n<p class=\"selectionShareable\" style=\"color: #0a0a0a;\"><strong>Enerji Piyasas\u0131 D\u00fczenleme Kurumu (EPDK) Ba\u015fkan\u0131 Mustafa Y\u0131lmaz, elektrik t\u00fcketicilerine ar\u0131za bildirimi, \u015fikayet ve itiraz gibi konularda hizmet sunacak \u00e7a\u011fr\u0131 merkezlerine vatanda\u015f\u0131n ula\u015famama gibi bir sorununun kesinlikle olmamas\u0131 gerekti\u011fini s\u00f6yleyerek, \u201cD\u00fczenlememizle \u00e7a\u011fr\u0131 merkezini arayacak vatanda\u015flar\u0131m\u0131z\u0131n en az y\u00fczde 95\u2019inin ula\u015fabilmesine imkan sa\u011flayacak hat yap\u0131s\u0131 olu\u015fturma y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc getirdik.\u201d\u00a0ifadelerine yer verdi.<\/strong><span id=\"more-84203\"><\/span><\/p>\n<p class=\"selectionShareable\" style=\"color: #0a0a0a;\">Y\u0131lmaz, Enerji ve Tabii Kaynaklar Bakan\u0131 Berat Albayrak ve Avrupa Birli\u011fi (AB) Bakan\u0131 ve Ba\u015fm\u00fczak<a href=\"https:\/\/www.enerjigazetesi.ist\/wp-content\/uploads\/2015\/04\/epdk-baskani-yilmazin-aciklamasi.jpg\"><img loading=\"lazy\" class=\"alignright  wp-image-38398\" src=\"https:\/\/www.enerjigazetesi.ist\/wp-content\/uploads\/2015\/04\/epdk-baskani-yilmazin-aciklamasi.jpg\" alt=\"epdk-baskani-yilmazin-aciklamasi\" width=\"300\" height=\"217\" \/><\/a>ereci \u00d6mer \u00c7elik\u2019in kat\u0131l\u0131m\u0131yla ger\u00e7ekle\u015ftirilen Adana\u2019daki Enerjisa\u2019ya ait Toroslar ve Ba\u015fkent Elektrik Da\u011f\u0131t\u0131m A\u015e (EDA\u015e) \u00c7a\u011fr\u0131 Merkezi\u2019nin a\u00e7\u0131l\u0131\u015f\u0131nda de\u011ferlendirmeler yapt\u0131.<\/p>\n<p class=\"selectionShareable\" style=\"color: #0a0a0a;\">Ge\u00e7en hafta Denizli\u2019de yap\u0131lan \u00e7a\u011fr\u0131 merkezi a\u00e7\u0131l\u0131\u015f\u0131n\u0131n ard\u0131ndan bug\u00fcn Adana\u2019da ayn\u0131 heyecan\u0131 ya\u015fad\u0131klar\u0131n\u0131 dile getiren Y\u0131lmaz, kurum olarak \u00e7a\u011fr\u0131 merkezlerine y\u00f6nelik hizmet kalitesi ve performans g\u00f6stergelerinin belirlenmesini i\u00e7eren d\u00fczenlemeleri hayata ge\u00e7irdiklerini\u00a0belirtti.<\/p>\n<p class=\"selectionShareable\" style=\"color: #0a0a0a;\">T\u00fcketici memnuniyetinin bu merkezlerden ba\u015flayarak a\u015fama a\u015fama t\u00fcm da\u011f\u0131t\u0131m hizmeti zincirine yay\u0131lmas\u0131n\u0131 hedeflediklerinin alt\u0131n\u0131 \u00e7izen Y\u0131lmaz, \u201cD\u00fczenlememizi bu anlay\u0131\u015fla yapt\u0131k ve \u00e7ok \u00f6nemli kriterler belirledik. \u00d6ncelikle vatanda\u015flar\u0131m\u0131z\u0131n \u00e7a\u011fr\u0131 merkezine ula\u015famama gibi bir sorunu kesinlikle olmamal\u0131. D\u00fczenlememizle \u00e7a\u011fr\u0131 merkezini arayacak vatanda\u015flar\u0131m\u0131z\u0131n en az y\u00fczde 95\u2019inin ula\u015fabilmesine imkan sa\u011flayacak hat yap\u0131s\u0131 olu\u015fturma y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc getirdik.\u00a0dedi.<\/p>\n<p class=\"selectionShareable\" style=\"color: #0a0a0a;\"><strong>\u201cEn ge\u00e7 45 saniye i\u00e7erisinde ba\u011flanma zorunlulu\u011fu\u201d<\/strong><\/p>\n<p class=\"selectionShareable\" style=\"color: #0a0a0a;\">T\u00fcketicinin bu merkezleri arad\u0131\u011f\u0131nda bir makineyle konu\u015fmay\u0131 de\u011fil, kar\u015f\u0131lar\u0131nda sorular\u0131na eksiksiz yan\u0131t verebilecek bir muhatap g\u00f6rmek istediklerini vurgulayan Y\u0131lmaz, yapt\u0131klar\u0131 d\u00fczenlemelerle \u00e7a\u011fr\u0131 merkezlerini arayan abonelerin en ge\u00e7 45 saniye i\u00e7erisinde operat\u00f6re ba\u011flanabilmesini ve bir insanla muhatap olmas\u0131n\u0131 karara ba\u011flad\u0131klar\u0131n\u0131\u00a0belirtti.<\/p>\n<p class=\"selectionShareable\" style=\"color: #0a0a0a;\">Ana men\u00fc ve alt men\u00fcde i\u015flemini tamamlayamayan t\u00fcketicilerin de iki dakika i\u00e7inde do\u011frudan operat\u00f6re ba\u011flanma imkan\u0131na sahip olabileceklerini anlatan Y\u0131lmaz, s\u00f6zlerine \u015f\u00f6yle devam etti:<\/p>\n<p class=\"selectionShareable\" style=\"color: #0a0a0a;\">\u201cOperat\u00f6r s\u0131ras\u0131na giren vatanda\u015flar\u0131m\u0131z\u0131n da en az y\u00fczde 80\u2019inin 20 saniye i\u00e7inde operat\u00f6re ba\u011flanmas\u0131n\u0131 zorunlu hale getirdik. EPDK olarak \u00e7a\u011fr\u0131 merkezlerinin performanslar\u0131n\u0131 da yak\u0131ndan takip edece\u011fiz. \u00c7ag\u0306r\u0131 merkezlerinin ilgili standartlara uygun bic\u0327imde is\u0327letildig\u0306i ve u\u0308retilen raporlar\u0131n dog\u0306rulug\u0306u bu konuda akredite kurulu\u015flar taraf\u0131ndan incelenecektir. Haz\u0131rlanan bu raporlar her mart ay\u0131 sonuna kadar EPDK\u2019ya sunulacakt\u0131r.\u201d<\/p>\n<p class=\"selectionShareable\" style=\"color: #0a0a0a;\">D\u00fczenlemeler kapsam\u0131nda belirlenen standartlar\u0131n \u00fcst\u00fcne \u00e7\u0131kan \u015firketlerin de \u00f6d\u00fcllendirilece\u011fini de ifade eden Y\u0131lmaz, \u201cTabii bu standartlar\u0131 yakalayamayan, di\u011fer deyi\u015fle vatanda\u015f\u0131n derdine derman olmayan \u015firketlerin ise gelirleri d\u00fc\u015febilecektir. Ben t\u00fcm \u00e7a\u011fr\u0131 merkezlerinin bu hassasiyetler do\u011frultusunda \u00e7al\u0131\u015fmalar\u0131n\u0131 s\u00fcrd\u00fcrece\u011fine inanmaktay\u0131m.\u201d\u00a0dedi.<\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Enerji Piyasas\u0131 D\u00fczenleme Kurumu (EPDK) Ba\u015fkan\u0131 Mustafa Y\u0131lmaz, elektrik t\u00fcketicilerine ar\u0131za bildirimi, \u015fikayet ve itiraz gibi konularda hizmet sunacak \u00e7a\u011fr\u0131 merkezlerine vatanda\u015f\u0131n [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":38398,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[14795,68,61,19638,1451,2873,8239,63,67,1009,2698,1046,165,3134,12996],"views":769,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/57924"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=57924"}],"version-history":[{"count":5,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/57924\/revisions"}],"predecessor-version":[{"id":57929,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/57924\/revisions\/57929"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/38398"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=57924"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=57924"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=57924"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}