{"id":56825,"date":"2016-08-25T12:43:41","date_gmt":"2016-08-25T09:43:41","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=56825"},"modified":"2016-08-25T12:44:05","modified_gmt":"2016-08-25T09:44:05","slug":"elektrik-dagitim-sirketlerinin-cagri-merkezi-esaslarinda-duzenleme-yapildi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/elektrik-dagitim-sirketlerinin-cagri-merkezi-esaslarinda-duzenleme-yapildi\/","title":{"rendered":"(Turkish) Elektrik Da\u011f\u0131t\u0131m \u015eirketlerinin \u00c7a\u011fr\u0131 Merkezi Esaslar\u0131nda D\u00fczenleme!"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

\u00c7a\u011fr\u0131, operat\u00f6r kuyru\u011funa girdikten hemen sonra 20 saniye i\u00e7erisinde ba\u015flat\u0131lacak ve gelen \u00e7a\u011fr\u0131lar\u0131n ise en az y\u00fczde 95\u2019i cevaplanacakt\u0131r.<\/strong><\/span><\/p>\n

Enerji Piyasas\u0131 D\u00fczenleme Kurumu (EPDK) taraf\u0131ndan elektrik da\u011f\u0131t\u0131m \u015firketlerinin \u00e7a\u011fr\u0131 merkezlerinde daha iyi hizmet verebilmesi ve t\u00fcketici memnuniyetini sa\u011flamas\u0131 i\u00e7in T\u00fcketici Hizmetleri Y\u00f6netmeli\u011fi\u2019nin ilgili baz\u0131 maddelerinde de\u011fi\u015fiklik \u00f6ng\u00f6ren tasla\u011f\u0131 sekt\u00f6r\u00fcn \"Three<\/a>g\u00f6r\u00fc\u015flerine a\u00e7\u0131ld\u0131.<\/p>\n

EPDK internet sitesinde, Elektrik Piyasas\u0131 T\u00fcketici Hizmetleri Y\u00f6netmeli\u011finde De\u011fi\u015fiklik Yap\u0131lmas\u0131na Dair Y\u00f6netmelik Tasla\u011f\u0131n\u0131 yay\u0131mland\u0131.<\/p>\n

Bununla birlikte, 8 May\u0131s 2014\u2019te Resmi Gazete\u2019de yay\u0131mlanan Elektrik Piyasas\u0131 T\u00fcketici Hizmetleri Y\u00f6netmeli\u011fi\u2019nin 17\u2019nci maddesinin ikinci f\u0131kras\u0131nda ki de\u011fi\u015fiklikler \u00f6ng\u00f6r\u00fcld\u00fc.<\/p>\n

Bu de\u011fi\u015fiklik kapsam\u0131nda, da\u011f\u0131t\u0131m \u015firketleri ile g\u00f6revli tedarik \u015firketleri taraf\u0131ndan, t\u00fcketici hizmetleri merkezlerinin b\u00fcnyesinde, t\u00fcketicilere y\u00f6nelik 24 saat kesintisiz hizmet verecek \u015fekilde \u00e7a\u011fr\u0131 merkezi kurulacakt\u0131r.<\/p>\n

\u00c7a\u011fr\u0131 merkezi hizmet kalitesi standartlar\u0131na ili\u015fkin usul ve esaslar kurul karar\u0131yla belirlenecek. Da\u011f\u0131t\u0131m \u015firketleri ile g\u00f6revli tedarik \u015firketleri t\u00fcketicilere y\u00f6nelik \u00e7a\u011fr\u0131 hizmetleri ile ilgili birbirlerinden veya ayn\u0131 kaynaktan hizmet al\u0131m\u0131 yapabilecek. Bu kapsamdaki hizmet al\u0131m\u0131, s\u00fcre s\u0131n\u0131rlamas\u0131na tabi olmayacakt\u0131r.<\/p>\n

Elektrik da\u011f\u0131t\u0131m \u015firketlerinin \u00e7a\u011fr\u0131 merkezlerindeki performans\u0131 ula\u015f\u0131labilirlik seviyesi, servis seviyesi ve cevaplama oranlar\u0131na g\u00f6re belirlenecektir.<\/p>\n

Ula\u015f\u0131labilirlik seviyesi 15 dakikal\u0131k periyotlarla ve y\u0131ll\u0131k, ayl\u0131k ve g\u00fcnl\u00fck d\u00f6nemler i\u00e7in \u00f6l\u00e7\u00fclecek. \u00c7a\u011fr\u0131 merkezlerinde hedef 15 dakikal\u0131k zaman dilimleri dikkate al\u0131nd\u0131\u011f\u0131nda y\u00fczde 99, ilgili d\u00f6nemde ise y\u00fczde 95 olarak olarak belirlenmi\u015ftir.<\/p>\n

Servis seviyesi ise operat\u00f6r kuyru\u011funa girdikten sonra operat\u00f6rle sesli g\u00f6r\u00fc\u015fmesi 20 saniye i\u00e7erisinde ba\u015flat\u0131lan \u00e7a\u011fr\u0131 y\u00fczdesine g\u00f6re hesaplanacak. Y\u0131ll\u0131k, ayl\u0131k, g\u00fcnl\u00fck ve 15 dakikal\u0131k zaman dilimleri i\u00e7in \u00f6l\u00e7\u00fclebilir olmas\u0131 gereken bu kriterde, y\u0131ll\u0131k hedef y\u00fczde 80 seviyesinde tutulacakt\u0131r.<\/p>\n

Operat\u00f6r kuyru\u011funa giren \u00e7a\u011fr\u0131lar\u0131n cevaplama oran\u0131ndaki hedef de y\u00fczde 95 oran\u0131nda ger\u00e7ekle\u015ftirilmesi sa\u011flanacakt\u0131r.<\/p>\n

<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. \u00c7a\u011fr\u0131, operat\u00f6r kuyru\u011funa girdikten hemen sonra 20 saniye i\u00e7erisinde ba\u015flat\u0131lacak ve gelen \u00e7a\u011fr\u0131lar\u0131n ise en az y\u00fczde 95\u2019i cevaplanacakt\u0131r. Enerji Piyasas\u0131 D\u00fczenleme […]<\/p>\n","protected":false},"author":1,"featured_media":56826,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[31256,68,1079,170,61,19638,1451,20981,2873,63,67,1009,2698,1046,165,750,1388],"views":1646,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/56825"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=56825"}],"version-history":[{"count":2,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/56825\/revisions"}],"predecessor-version":[{"id":56828,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/56825\/revisions\/56828"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/56826"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=56825"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=56825"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=56825"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}