{"id":50318,"date":"2016-02-12T14:55:19","date_gmt":"2016-02-12T11:55:19","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=50318"},"modified":"2016-02-12T14:55:19","modified_gmt":"2016-02-12T11:55:19","slug":"epdk-tuketici-sorunlari-icin-yeni-bir-daire-kuracak","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/epdk-tuketici-sorunlari-icin-yeni-bir-daire-kuracak\/","title":{"rendered":"(Turkish) EPDK, T\u00fcketici Sorunlar\u0131 \u0130\u00e7in Yeni Bir Daire Kuracak!"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Enerji Piyasas\u0131 D\u00fczenleme Kurumu (EPDK) Ba\u015fkan\u0131 Mustafa Y\u0131lmaz, t\u00fcketici sorunlar\u0131 i\u00e7in yeni bir dairenin kurulaca\u011f\u0131n\u0131 belirtti.<\/strong><\/span><\/p>\n

Enerji Piyasas\u0131 D\u00fczenleme Kurumu (EPDK) Ba\u015fkan\u0131 Mustafa Y\u0131lmaz \u201cT\u00fcketici Dairesi Ba\u015fkanl\u0131\u011f\u0131 \u015feklinde yeni bir daire kurma niyetimiz var\u2019dedi. Bununla ilgili yasal d\u00fczenleme gerekiyor bunun \u00e7al\u0131\u015fmas\u0131n\u0131 da yapt\u0131k ve baka\"epdk-tuketici-sorunlari-icin-yeni-bir-daire-kuracak\"<\/a>nl\u0131\u011f\u0131m\u0131za g\u00f6nderdik\u201d \u2013 \u201cT\u00fcketici \u00f6dedi\u011fi yat\u0131r\u0131m bedelinin kar\u015f\u0131l\u0131\u011f\u0131n\u0131 kaliteli hizmet olarak alam\u0131yorsa bunun hesab\u0131n\u0131 soraca\u011f\u0131z, bunda kesinlikle kararl\u0131y\u0131z\u201d<\/p>\n

Enerji piyasas\u0131n\u0131n d\u00fczenlenmesinde g\u00f6sterilen \u00f6zenin, t\u00fcketiciyle ileti\u015fim kurma ve ihtiya\u00e7lar\u0131n\u0131 giderme konusunda da g\u00f6sterilmesinin zorunlu oldu\u011funu anlatan Y\u0131lmaz, \u201cT\u00fcketici Dairesi Ba\u015fkanl\u0131\u011f\u0131 \u015feklinde yeni bir daire kurma niyetimiz var. Bununla ilgili yasal d\u00fczenleme gerekiyor bunun \u00e7al\u0131\u015fmas\u0131n\u0131 da yapt\u0131k ve bakanl\u0131\u011f\u0131m\u0131za g\u00f6nderdik\u201d diye konu\u015ftu.<\/p>\n

Yak\u0131n d\u00f6nemde elektrik da\u011f\u0131t\u0131m\u0131yla ilgili 18 milyar lira b\u00fcy\u00fckl\u00fc\u011f\u00fcnde bir yat\u0131r\u0131m i\u00e7in izin verdiklerine i\u015faret eden Y\u0131lmaz, \u201cYat\u0131r\u0131m\u0131 ne kadar yaparsan\u0131z yap\u0131n e\u011fer t\u00fcketici memnuniyetinde artma veya \u015fikayetinde azalma yoksa bu hususta nafile \u00e7aba harcam\u0131\u015f olursunuz\u201d ifadesini kulland\u0131.<\/p>\n

T\u00fcketici memnuniyetinin art\u0131r\u0131lmas\u0131 konusunda kararl\u0131 olduklar\u0131n\u0131 kaydeden EPDK Ba\u015fkan\u0131 Y\u0131lmaz, \u015funlar\u0131 s\u00f6yledi:<\/p>\n

\u201cBiz bu hususta nafile \u00e7aba istemiyoruz, t\u00fcketici vermi\u015f oldu\u011fu yat\u0131r\u0131m bedelinin kar\u015f\u0131l\u0131\u011f\u0131n\u0131 kaliteli hizmet olarak alam\u0131yorsa bunun hesab\u0131n\u0131 soraca\u011f\u0131z, bunda kesinlikle kararl\u0131y\u0131z. EPDK personel say\u0131s\u0131 anlam\u0131nda s\u0131n\u0131rl\u0131 bir kurum, ancak m\u00fc\u015fteri hizmetlerine ili\u015fkin kuvvetli bir dairemizin olmas\u0131 laz\u0131m. Bunu ger\u00e7ekle\u015ftirdikten sonra bu problemlerin \u00fczerine giderek, t\u00fcketici memnuniyetini ne kadar y\u00fckseltirsek, ba\u015far\u0131 oran\u0131 da o kadar y\u00fckselecek demektir.\u201d<\/p>\n

Y\u0131lmaz, Enerji ve Tabii Kaynaklar Bakanl\u0131\u011f\u0131 ile birlikte birtak\u0131m \u00e7al\u0131\u015fmalar yapt\u0131klar\u0131n\u0131 belirterek, hem bakanl\u0131k hem de da\u011f\u0131t\u0131m \u015firketleri ile koordinasyon i\u00e7erisinde ve yerinden denetim mekanizmas\u0131 \u00fczerinden t\u00fcketici memnuniyetinin art\u0131r\u0131lmas\u0131na \u00e7al\u0131\u015facaklar\u0131n\u0131 da s\u00f6zlerine ekledi.<\/p>\n

Kaynak: Enerji Enstit\u00fcs\u00fc<\/p>\n

<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Enerji Piyasas\u0131 D\u00fczenleme Kurumu (EPDK) Ba\u015fkan\u0131 Mustafa Y\u0131lmaz, t\u00fcketici sorunlar\u0131 i\u00e7in yeni bir dairenin kurulaca\u011f\u0131n\u0131 belirtti. Enerji Piyasas\u0131 D\u00fczenleme Kurumu (EPDK) Ba\u015fkan\u0131 […]<\/p>\n","protected":false},"author":1,"featured_media":50319,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53],"tags":[63,67,1009,2698,1046,165,1972,750,12996,28488,28489],"views":747,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/50318"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=50318"}],"version-history":[{"count":1,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/50318\/revisions"}],"predecessor-version":[{"id":50320,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/50318\/revisions\/50320"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/50319"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=50318"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=50318"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=50318"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}