{"id":37213,"date":"2015-03-13T10:03:51","date_gmt":"2015-03-13T07:03:51","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=37213"},"modified":"2015-03-13T10:03:51","modified_gmt":"2015-03-13T07:03:51","slug":"elektrik-kesintileri-durumunda-tuketici-haklari","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/elektrik-kesintileri-durumunda-tuketici-haklari\/","title":{"rendered":"(Turkish) Elektrik Kesintileri Durumunda T\u00fcketici Haklar\u0131…"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Elektrik Da\u011f\u0131t\u0131m\u0131 ve Perakende Sat\u0131\u015f\u0131na \u0130li\u015fkin Hizmet Kalitesi Y\u00f6netmeli\u011fi\u2019nde (Y\u00f6netmelik) elektrik enerjisinin tedarik s\u00fcreklili\u011fi, ticari ve teknik kalitesine ili\u015fkin olarak elektrik da\u011f\u0131t\u0131m \u015firketleri, g\u00f6revli tedarik \u015firketleri ve kullan\u0131c\u0131lar taraf\u0131ndan uyulmas\u0131 gereken kurallar ile uygulamaya ili\u015fkin esaslar d\u00fczenlenmi\u015ftir.
\n<\/strong><\/span><\/p>\n

Y\u00f6netmeli\u011fe g\u00f6re bildirimli veya bildirim\"elektrik-kesintisi-232982389033\"siz g\u00fcnl\u00fck kesinti s\u00fcresi 12 saatten uzun olamaz.\u00a0G\u00fcnl\u00fck\u00a0kesinti s\u00fcresinin 12 saatten uzun olmas\u0131 halinde elektrik da\u011f\u0131t\u0131m \u015firketi kesintiden etkilenen mesken abonelerine 50 TL, di\u011fer abonelere de 100 TL tazminat \u00f6demek zorundad\u0131r. Bu kapsamdaki tazminatlar, olay\u0131n vuku buldu\u011fu ay\u0131 takip eden ay i\u00e7inde yap\u0131lacak bildirim ile nakit olarak \u00f6denmektedir.<\/p>\n

Y\u00f6netmeli\u011fin 16 nc\u0131 Maddesinin birinci f\u0131kras\u0131,<\/p>\n

\u201cMADDE 16-<\/em><\/strong>\u00a0(1) Bildirimsiz kesintiler i\u00e7in Tablo 9\u2019da belirlenen s\u0131n\u0131r de\u011ferler a\u015f\u0131ld\u0131\u011f\u0131nda da\u011f\u0131t\u0131m \u015firketi bu maddede belirlenen esaslar \u00e7er\u00e7evesinde kullan\u0131c\u0131ya ba\u015fvurusuna gerek duyulmaks\u0131z\u0131n tazminat \u00f6der\u2026\u201d<\/em><\/p>\n

h\u00fckm\u00fcn\u00fc i\u00e7ermektedir. Bu h\u00fck\u00fcm kapsam\u0131nda elektrik abonesi ki\u015filer;\u00a0y\u0131ll\u0131k\u00a0toplam meydana gelen kesinti s\u00fcreleri bak\u0131m\u0131ndan (ES\u00dcRE)\u00a0m\u00fccbir sebepler<\/strong>\u00a0ve\u00a0g\u00fcvenlik<\/strong>\u00a0nedeniyle yap\u0131lan kesintiler hari\u00e7 olmak \u00fczere iletim ve da\u011f\u0131t\u0131m \u015firketlerinden kaynaklanan kesintilerde tabloda belirtilen s\u00fcre ve say\u0131n\u0131n a\u015f\u0131lmas\u0131na g\u00f6re tazminata hak kazanabilir. Bu kapsamdaki y\u0131ll\u0131k tazminatlar, m\u00fcteakip y\u0131l\u0131n Nisan ay\u0131ndan itibaren tazminat hak eden kullan\u0131c\u0131lar\u0131n faturalar\u0131ndaki da\u011f\u0131t\u0131m sistem kullan\u0131m bedellerinden mahsup edilmek suretiyle \u00f6denmektedir.<\/p>\n

Tazminat hesaplanmas\u0131na esas s\u0131n\u0131r de\u011ferler a\u015fa\u011f\u0131daki tabloda verilmektedir:<\/p>\n

\"elektrik<\/a><\/p>\n

Kesintilerin meydana geldi\u011fi ay\u0131 takip eden ay\u0131n sonuna kadar, il ve il\u00e7eler baz\u0131nda b\u00f6lgede g\u00f6revli da\u011f\u0131t\u0131m \u015firketinin internet sitesinde ger\u00e7ekle\u015fmi\u015f kesinti bilgilerinin yay\u0131mlanmas\u0131 gerekmektedir. Bununla birlikte kullan\u0131c\u0131n\u0131n, etkilendi\u011fi kesintilerin listesini da\u011f\u0131t\u0131m \u015firketinden talep etme hakk\u0131 ve bu bilgilere g\u00fcvenmemesi durumunda ba\u011flant\u0131 noktas\u0131na kesinti kay\u0131t cihaz\u0131 takt\u0131rma hakk\u0131 bulunmaktad\u0131r. Bu cihaz\u0131n, kullan\u0131c\u0131 taraf\u0131ndan temin edilerek da\u011f\u0131t\u0131m \u015firketinin kontrol\u00fcnde tak\u0131lmas\u0131 gerekmektedir.<\/p>\n

Di\u011fer taraftan tedarik s\u00fcreklili\u011fine ili\u015fkin yukar\u0131da verilen d\u00fczenlemelerden anla\u015f\u0131laca\u011f\u0131 \u00fczere; aktif olarak i\u015fletilen bir da\u011f\u0131t\u0131m \u015febekesinde gerekli \u00f6nlemler al\u0131nsa da elektrik kesintilerinin ya\u015fanabilecek olmas\u0131 sebebiyle kesintilerin t\u00fcm\u00fcyle \u00f6nlenmesinin beklenmedi\u011fi ve elektrik kesintisinden kaynakl\u0131 \u00fcretim kayb\u0131, durma kayb\u0131, ticari kay\u0131p, jenerat\u00f6r giderleri gibi hususlarda herhangi bir tazminat \u00f6ng\u00f6r\u00fclmedi\u011fi a\u00e7\u0131kt\u0131r. Dolay\u0131s\u0131yla, elektrik kesintilerine kar\u015f\u0131 d\u00e2hili \u00f6nlem al\u0131n\u0131p al\u0131nmayaca\u011f\u0131 tesisin niteli\u011fine ve ihtiyaca ba\u011fl\u0131 olarak kullan\u0131c\u0131 inisiyatifinde oldu\u011fundan hareketle, bu \u00f6nlemlerden kaynaklanan, talep edilen yak\u0131t bedeli gibi maliyetler ilgili mevzuatta \u00e7er\u00e7evesi \u00e7izilen tazminat uygulamas\u0131 kapsam\u0131na girmemektedir.<\/p>\n

Ayr\u0131ca Y\u00f6netmeli\u011fe g\u00f6re teknik kaliteye ili\u015fkin \u015fik\u00e2yetlerin de\u011ferlendirilmesi amac\u0131yla, kullan\u0131c\u0131lar da\u011f\u0131t\u0131m \u015firketinden \u00f6l\u00e7\u00fcm talep edebilirler. Bu Y\u00f6netmelik d\u00e2hilinde teknik kalite parametrelerinin bozulmas\u0131na sebep olan taraf\u0131n kullan\u0131c\u0131 olmamas\u0131 veya bir haftal\u0131k \u00f6l\u00e7\u00fcm sonucunda teknik kalite s\u0131n\u0131rlar\u0131n\u0131n Y\u00f6netmelikte belirtilen s\u0131n\u0131r de\u011ferleri a\u015f\u0131yor olmas\u0131 durumunda, da\u011f\u0131t\u0131m \u015firketi kullan\u0131c\u0131lardan \u00f6l\u00e7\u00fcme ili\u015fkin herhangi bir bedel talep edemez. (G\u00fc\u00e7 kalitesi \u00f6l\u00e7\u00fcm hizmet bedeli AG seviyesinden ba\u011fl\u0131 kullan\u0131c\u0131lar i\u00e7in 77,88 TL ve OG seviyesinden ba\u011fl\u0131 kullan\u0131c\u0131lar i\u00e7in 207,69 TL olarak tespit edilmi\u015ftir. Bedellerden vergi, fon vb. hari\u00e7tir.)<\/p>\n

Y\u00f6netmeli\u011fin 26 nc\u0131 maddesinin birinci f\u0131kras\u0131,<\/p>\n

\u201cMADDE 26-\u00a0<\/em><\/strong>(1) Kullan\u0131c\u0131n\u0131n kendi hatas\u0131ndan kaynaklanmamas\u0131 kayd\u0131yla kullan\u0131c\u0131ya ait te\u00e7hizatta ortaya \u00e7\u0131kan ve da\u011f\u0131t\u0131m \u015febekesinden kaynaklanan hasara ili\u015fkin zarar\u0131n tazmini i\u00e7in kullan\u0131c\u0131 taraf\u0131ndan da\u011f\u0131t\u0131m \u015firketine zarar\u0131n ortaya \u00e7\u0131kt\u0131\u011f\u0131 tarihten itibaren 10 (on) i\u015f g\u00fcn\u00fc i\u00e7erisinde talepte bulunulabilir.\u201d<\/em><\/p>\n

h\u00fckm\u00fcn\u00fc i\u00e7ermektedir. Bu h\u00fck\u00fcm gere\u011fi kullan\u0131c\u0131lara ait elektrikli cihazlarda ortaya \u00e7\u0131kan ve da\u011f\u0131t\u0131m \u015febekesinden kaynaklanan hasara ili\u015fkin zarar\u0131n, 10 (on) i\u015f g\u00fcn\u00fc i\u00e7erisinde da\u011f\u0131t\u0131m \u015firketine ba\u015fvurulmas\u0131 ve da\u011f\u0131t\u0131m \u015febekesinden kaynakland\u0131\u011f\u0131n\u0131n tespit edilmesi halinde b\u00f6lgede faaliyet g\u00f6steren elektrik da\u011f\u0131t\u0131m \u015firketi taraf\u0131ndan kar\u015f\u0131lanmas\u0131 gerekmektedir.<\/p>\n

Di\u011fer taraftan, Y\u00f6netmelikte sadece cihaz hasarlar\u0131na ili\u015fkin zarar tazmini d\u00fczenlenmektedir. Dolay\u0131s\u0131yla, tehlike sorumlulu\u011fu kapsam\u0131nda \u015febekeden kaynaklanan di\u011fer hasarlara ili\u015fkin i\u015flemler genel hukuk h\u00fck\u00fcmleri \u00e7er\u00e7evesinde de\u011ferlendirilmekte olup, bu kapsamda da\u011f\u0131t\u0131m \u015firketine yap\u0131lan ba\u015fvuru sonras\u0131 da\u011f\u0131t\u0131m \u015firketi ile uyu\u015fmazl\u0131k olmas\u0131 durumunda yetkili mahkemelere ba\u015fvuru yolu a\u00e7\u0131kt\u0131r. Bu yolun kullan\u0131lmas\u0131 kullan\u0131c\u0131n\u0131n takdirindedir.<\/p>\n

Elektrik kesintileri hakk\u0131ndaki bilgileri, ait oldu\u011fu ay\u0131 takip eden ay sonuna kadar\u00a0elektrik da\u011f\u0131t\u0131m \u015firketi internet sitesinde<\/strong>yay\u0131mlanmaya ba\u015flan\u0131r. Yay\u0131mlanan bilgilerde yer alan kesintilerin, il ve il\u00e7e baz\u0131nda listelenmesi gerekmektedir.<\/p>\n

\u015eik\u00e2yete ili\u015fkin \u00f6ncelikle b\u00f6lgede faaliyet g\u00f6steren elektrik da\u011f\u0131t\u0131m \u015firketine ba\u015fvurulmas\u0131, ba\u015fvurunun cevaps\u0131z kalmas\u0131 ya da sorunun \u00e7\u00f6z\u00fcme kavu\u015fturulmamas\u0131 durumunda; mevzuata ayk\u0131r\u0131 uygulama yap\u0131ld\u0131\u011f\u0131 y\u00f6n\u00fcndeki \u015fik\u00e2yetin de\u011ferlendirilebilmesini teminen\u00a0da\u011f\u0131t\u0131m \u015firketine yap\u0131lan ba\u015fvuruya ait takip numaras\u0131n\u0131n (ba\u015fvuru numaras\u0131, i\u015flem numaras\u0131, evrak kay\u0131t numaras\u0131 vb.) belirtildi\u011fi ve \u015fik\u00e2yete dayanak olu\u015fturan bilgi ve belgeler ile varsa da\u011f\u0131t\u0131m \u015firketiyle yap\u0131lan yaz\u0131\u015fmalar\u0131 i\u00e7eren bir dilek\u00e7eyle\u00a0<\/strong>EPDK (Enerji Piyasas\u0131 D\u00fczenleme Kurumu) yaz\u0131l\u0131 olarak ba\u015fvurulmas\u0131 halinde inceleme yap\u0131lmakta ve gerekmesi durumunda idari s\u00fcre\u00e7 ba\u015flat\u0131lmaktad\u0131r.<\/p>\n

Hizmet kalitesine ili\u015fkin di\u011fer soru ve cevaplara\u00a0http:\/\/www.epdk.org.tr\/index.php\/epdk-sss-menu<\/a>\u00a0adresinden eri\u015filebilmektedir.<\/p>\n

B\u00fclent \u00c7ebin<\/strong><\/em><\/p>\n

T\u00fcketici G\u00fcvenli\u011fi Derne\u011fi<\/em><\/p>\n

Enerji Komisyonu Ba\u015fkan\u0131<\/em><\/p>\n

<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Elektrik Da\u011f\u0131t\u0131m\u0131 ve Perakende Sat\u0131\u015f\u0131na \u0130li\u015fkin Hizmet Kalitesi Y\u00f6netmeli\u011fi\u2019nde (Y\u00f6netmelik) elektrik enerjisinin tedarik s\u00fcreklili\u011fi, ticari ve teknik kalitesine ili\u015fkin olarak elektrik da\u011f\u0131t\u0131m […]<\/p>\n","protected":false},"author":1,"featured_media":37214,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[5939,1079,21871,21872,11276,63,1009,15176,21873],"views":1304,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/37213"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=37213"}],"version-history":[{"count":1,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/37213\/revisions"}],"predecessor-version":[{"id":37215,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/37213\/revisions\/37215"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/37214"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=37213"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=37213"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=37213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}