{"id":3208,"date":"2012-11-06T08:30:32","date_gmt":"2012-11-06T05:30:32","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=3208"},"modified":"2012-11-06T10:46:30","modified_gmt":"2012-11-06T07:46:30","slug":"turkcell-global-bilgi-ucuncu-kez-dunyanin-en-iyisi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/turkcell-global-bilgi-ucuncu-kez-dunyanin-en-iyisi\/","title":{"rendered":"(Turkish) Turkcell Global Bilgi \u00dc\u00e7\u00fcnc\u00fc Kez D\u00fcnyan\u0131n En \u0130yisi"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Turkcell Global Bilgi, ABD\u2019de yap\u0131lan \u00a0finallerden yine \u015fampiyonlukla d\u00f6nd\u00fc:<\/strong><\/p>\n

\"\"Turkcell Global Bilgi \u00fc\u00e7\u00fcnc\u00fc kez <\/strong>d\u00fcnyan\u0131n en iyisi <\/strong>Turkcell Global Bilgi, \u00e7a\u011fr\u0131 merkezi sekt\u00f6r\u00fcn\u00fcn d\u00fcnya\u00a0 \u00e7ap\u0131ndaki en b\u00fcy\u00fck organizasyonu <\/strong>\u201cContactCenterWorld\u201dun \u201c2012 Top Ranking Performers\u201d \u00f6d\u00fcllerinde <\/strong>\u201cEn \u0130yi D\u0131\u015f Kaynak \u0130\u015f Ortakl\u0131\u011f\u0131\u201d <\/strong>kategorisinde d\u00fcnya birincisi olurken;<\/strong> \u201cEn \u0130yi Self Servis Teknoloji Uygulamas\u0131<\/strong>\u201d kategorisinde ise d\u00fcnya ikincili\u011fi elde etti.<\/strong><\/p>\n

Turkcell Global Bilgi bu organizasyonda 2011 y\u0131l\u0131nda \u201cD\u00fcnyan\u0131n En \u0130yi \u00c7a\u011fr\u0131 Merkezi\u201d ve \u201cEn \u0130yi Performans Geli\u015fimi Program\u0131\u201d kategorilerinde de d\u00fcnya birincisi olmu\u015ftu. B\u00f6ylece Turkcell Global Bilgi son iki y\u0131l i\u00e7erisinde \u00fc\u00e7\u00fcnc\u00fc kez d\u00fcnya \u015fampiyonu olarak T\u00fcrkiye\u2019nin sekt\u00f6r ad\u0131na gururu oldu.\u00a0<\/strong>\u00a0<\/strong><\/p>\n

T\u00fcrkiye\u2019nin lider m\u00fc\u015fteri ili\u015fkileri y\u00f6netim merkezi Turkcell Global Bilgi, \u00e7a\u011fr\u0131 merkezi sekt\u00f6r\u00fcn\u00fcn d\u00fcnya \u00e7ap\u0131ndaki en prestijli organizasyonlar\u0131ndan ContactCenterWorld.com\u2019un d\u00fczenledi\u011fi ve sekt\u00f6r\u00fcn en iyilerinin belirlendi\u011fi\u00a0 \u201c2012 Top Ranking Performers\u201d \u00f6d\u00fcllerinde<\/p>\n

\u201cEn \u0130yi D\u0131\u015f Kaynak \u0130\u015f Ortakl\u0131\u011f\u0131\u201d<\/strong> kategorisinde d\u00fcnya birincisi olurken, \u00a0\u201cEn \u0130yi Self Servis Teknoloji Uygulamas\u0131<\/strong>\u201d <\/strong>kategorisinde \u00a0de <\/strong>d\u00fcnya ikincili\u011fini elde etti. \u00a02 Kas\u0131m 2012 Cuma gecesi ABD\u2019nin Las Vegas kentinde d\u00fczenlenen \u00f6d\u00fcl t\u00f6reninde, Asya Pasifik, EMEA ve Amerika k\u0131tas\u0131 birincileri d\u00fcnyan\u0131n en iyisi olmak i\u00e7in yar\u0131\u015ft\u0131.<\/p>\n

Bahad\u0131r Pekkan: \u201c<\/strong>D\u00fcnya standartlar\u0131nda bir \u00e7a\u011fr\u0131 merkeziyiz<\/strong>\u201d<\/strong><\/p>\n

Turkcell Global Bilgi Genel M\u00fcd\u00fcr\u00fc Bahad\u0131r Pekkan<\/strong> konu ile ilgili yapt\u0131\u011f\u0131 a\u00e7\u0131klamada; \u201cKuruldu\u011fumuz g\u00fcnden bu yana sekt\u00f6r\u00fcm\u00fcz\u00fc ilgilendiren bir\u00e7ok alanda \u00f6nemli ba\u015far\u0131lara imza att\u0131k ve bu ba\u015far\u0131lar\u0131m\u0131z\u0131 hem yurt i\u00e7inde hem yurt d\u0131\u015f\u0131nda ald\u0131\u011f\u0131m\u0131z bir \u00e7ok \u00f6d\u00fclle ta\u00e7land\u0131rd\u0131k. \u00c7a\u011fr\u0131 merkezi sekt\u00f6r\u00fc i\u00e7in d\u00fcnyan\u0131n bu en prestijli yar\u0131\u015fma organizasyonundan biri olan \u201cContactCenterWorld\u201cun d\u00fcnya finallerinde ald\u0131\u011f\u0131m\u0131z \u201cEn \u0130yi D\u0131\u015f Kaynak \u0130\u015f Ortakl\u0131\u011f\u0131\u201dkategorisindeki d\u00fcnya birincili\u011fi ve \u201cEn \u0130yi Self Servis Teknoloji Uygulamas\u0131\u201d kategorisindeki d\u00fcnya ikincili\u011fi \u00f6d\u00fclleri hem \u015firketimiz hem de \u00fclkemiz ad\u0131na gurur verici. Y\u00fczde 45 pazar pay\u0131yla T\u00fcrkiye\u2019nin lider m\u00fc\u015fteri ili\u015fkileri y\u00f6netim merkezi olarak yurt i\u00e7i ve yurt d\u0131\u015f\u0131nda toplam 18 lokasyonda, 10.000 \u00e7al\u0131\u015fan\u0131m\u0131zla ayn\u0131 kararl\u0131l\u0131k, cesaret ve yenilik\u00e7i anlay\u0131\u015fla T\u00fcrkiye\u2019ye ve m\u00fc\u015fterilerimize hizmet etmeye devam edece\u011fiz.\u201d dedi.<\/p>\n

M\u00fc\u015fteri memnuniyeti i\u00e7in en kaliteli hizmet<\/em><\/strong><\/p>\n

Turkcell Global Bilgi,<\/strong> \u201cEn \u0130yi D\u0131\u015f Kaynak \u0130\u015f Ortakl\u0131\u011f\u0131\u201d kategorisindeki d\u00fcnya birincili\u011fi \u00f6d\u00fcl\u00fcn\u00fc,<\/strong> \u00c7SGB, \u0130\u015eKUR ve SGK kurumlar\u0131n\u0131n yakla\u015f\u0131k 300 hizmetinin entegre bir \u015fekilde\u00a07\/24\u00a0sunuldu\u011fu \u00c7al\u0131\u015fma ve Sosyal G\u00fcvenlik \u0130leti\u015fim Merkezi ALO 170 ile ald\u0131. Karaman\u2019da y\u00fczde 50\u2019si engelli olmak \u00fczere 100, \u015eanl\u0131urfa\u2019da ise y\u00fczde 75\u2019i kad\u0131n olmak \u00fczere 200 ki\u015fi ile hizmet veren merkezler, ilk temasta %87\u2019lik y\u00fcksek \u00e7\u00f6z\u00fcm oran\u0131 ve m\u00fc\u015fteri memnuniyeti ile\u00a0\u00a0\u00f6rnek kamu projesi olarak g\u00f6sterildi. Ayr\u0131ca \u00c7al\u0131\u015fma ve Sosyal G\u00fcvenlik \u0130leti\u015fim Merkezi, \u00fclke ekonomisine bir\u00a0y\u0131lda milyonlarca TL katk\u0131 sa\u011flad\u0131. ALO 170 kay\u0131t d\u0131\u015f\u0131 istihdam ile m\u00fccadelede hedefe ula\u015fmada devlet ve vatanda\u015f aras\u0131ndaki en etkili kanal oldu.<\/p>\n

Turkcell Global Bilgi bir di\u011fer \u00f6d\u00fcl\u00fcn\u00fc ise d\u00fcnyada \u00f6rnek g\u00f6sterilen Ses Tan\u0131ma Teknolojisi ile \u201cEn \u0130yi Self Servis Teknoloji Uygulamas\u0131\u201d dal\u0131nda ald\u0131.<\/strong> Turkcell Global Bilgi, bu teknoloji ile aboneler i\u00e7in teyit ve kimlik do\u011frulamas\u0131 gerektiren konularda, anne k\u0131zl\u0131k soyad\u0131 gibi ek sorulara gerek kalmadan y\u00f6nlendirme sa\u011flayarak, teyit s\u00fcresini ortalama 5 saniyeye indiriyor. Ses Tan\u0131ma teknolojisi ile kullan\u0131c\u0131lar sesin, parmak izi ile yakalanan g\u00fcvenlik d\u00fczeyinin de \u00fczerinde olan taklit edilemez ve ki\u015fiye \u00f6zel biyometrik \u00f6zellikleri sayesinde i\u015flemlerini, geleneksel \u015fifreleme y\u00f6ntemlerine g\u00f6re \u00e7ok daha g\u00fcvenli bir \u015fekilde ger\u00e7ekle\u015ftiriyorlar.<\/p>\n

Her y\u0131l d\u00fcnyada ilk \u00fc\u00e7e girmeyi ba\u015faran Turkcell Global Bilgi, ge\u00e7en y\u0131l ContactCenterWorld\u2019un \u201c2011 Top Ranking Performers\u201d \u00f6d\u00fcllerinde \u00a0\u201cD\u00fcnyan\u0131n En \u0130yi \u00c7a\u011fr\u0131 Merkezi\u201d<\/strong> se\u00e7ilmi\u015f, ayr\u0131ca yine ayn\u0131 yar\u0131\u015fmada \u201cEn \u0130yi Performans Geli\u015fimi Program\u0131<\/strong>\u201d kategorisinde de d\u00fcnya birincili\u011fini elde etmi\u015fti.<\/p>\n

ContactCenterworld \u201cTop Ranking Performers\u201d hakk\u0131nda <\/strong><\/p>\n

\u00c7a\u011fr\u0131 merkezi sekt\u00f6r\u00fcn\u00fcn d\u00fcnya \u00e7ap\u0131ndaki en b\u00fcy\u00fck organizasyonu olan \u201cContactCenterWorld\u201dun, sekt\u00f6r\u00fcn en iyilerini belirlemek \u00fczere d\u00fczenledi\u011fi yar\u0131\u015fman\u0131n d\u00fcnya finalleri \u201cTop Ranking Performers\u201d olarak adland\u0131r\u0131l\u0131yor.<\/p>\n

Contactcenterworld her y\u0131l, d\u00fcnyan\u0131n en iyi \u00e7a\u011fr\u0131 merkezlerini belirlemek \u00fczere iki a\u015famal\u0131 bir yar\u0131\u015fma ger\u00e7ekle\u015ftiriyor. D\u00fcnyay\u0131 AMERICAS, APAC ve EMEA olmak \u00fczere \u00fc\u00e7 ayr\u0131 b\u00f6lgeye ay\u0131ran Contactcenterworld.com, birinci a\u015fama olan k\u0131ta finallerinde b\u00f6lgelerin en iyi \u00e7a\u011fr\u0131 merkezlerini belirliyor. K\u0131ta finallerinden ba\u015far\u0131yla \u00e7\u0131kan \u00e7a\u011fr\u0131 merkezleri de, d\u00fcnya finallerinde 9 ayr\u0131 kategoride \u201cd\u00fcnyan\u0131n en iyisi\u201d olmak \u00fczere m\u00fccadele ediyor. D\u00fcnyan\u0131n en prestijli organizasyonlar\u0131ndan biri olarak g\u00f6r\u00fclen yar\u0131\u015fmaya, her y\u0131l binin \u00fczerinde firma kat\u0131l\u0131yor.<\/p>\n

Kaynak: EnerjiGazetesi<\/a><\/p>\n

<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Turkcell Global Bilgi, ABD\u2019de yap\u0131lan \u00a0finallerden yine \u015fampiyonlukla d\u00f6nd\u00fc: Turkcell Global Bilgi \u00fc\u00e7\u00fcnc\u00fc kez d\u00fcnyan\u0131n en iyisi Turkcell Global Bilgi, \u00e7a\u011fr\u0131 merkezi […]<\/p>\n","protected":false},"author":1,"featured_media":3209,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[157],"tags":[],"views":733,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/3208"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=3208"}],"version-history":[{"count":2,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/3208\/revisions"}],"predecessor-version":[{"id":3211,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/3208\/revisions\/3211"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/3209"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=3208"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=3208"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=3208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}