{"id":2637,"date":"2012-10-08T13:13:53","date_gmt":"2012-10-08T10:13:53","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=2637"},"modified":"2012-10-08T13:18:21","modified_gmt":"2012-10-08T10:18:21","slug":"vestel-turkcell-isbirligiyle-iletisim-masraflarini-yuzde-40-azaltti","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/vestel-turkcell-isbirligiyle-iletisim-masraflarini-yuzde-40-azaltti\/","title":{"rendered":"(Turkish) Vestel, Turkcell \u0130\u015fbirli\u011fiyle \u0130leti\u015fim Masraflar\u0131n\u0131 Y\u00fczde 40 Azaltt\u0131"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Vestel\u2019in Turkcell\u2019le ger\u00e7ekle\u015ftirdi\u011fi i\u015fbirli\u011fi, firmaya ileti\u015fim giderlerinden y\u00fczde 40 oran\u0131nda tasarruf etme olana\u011f\u0131 sa\u011flad\u0131. Proje, Vestel\u2019in t\u00fcm saha servis elemanlar\u0131na verilen cep telefonlar\u0131nda Turkcell hatt\u0131 kullan\u0131lmas\u0131 ile hayata ge\u00e7iriliyor. <\/strong><\/p>\n

\u0130\u015fbirli\u011fi kapsam\u0131nda bin 700\u2019\u00fcn \u00fczerindeki ses hatt\u0131na ayl\u0131k toplam 250 bin dakikal\u0131k \u201cToplu Ses Havuzu\u201dnun yan\u0131 s\u0131ra her hatta ayl\u0131k 1 GB kotal\u0131 mobil internet tan\u0131mlan\u0131yor ve \u201cMobil Santral\u201d ile \u201cMobil E\u011fitim\u201d hizmetleri sunuluyor.<\/strong><\/p>\n

\"\"T\u00fcrkiye\u2019nin lider ileti\u015fim ve teknoloji \u015firketi Turkcell ile t\u00fcketici elektroni\u011fi, beyaz e\u015fya ve dijital \u00fcr\u00fcnler alan\u0131nda faaliyet g\u00f6steren T\u00fcrkiye\u2019nin dost teknolojisi Vestel, kapsaml\u0131 bir i\u015fbirli\u011fine imza att\u0131. Projeyle Vestel, Turkcell\u2019in sundu\u011fu \u00e7\u00f6z\u00fcmler sayesinde saha servisinde ileti\u015fim masraflar\u0131n\u0131 y\u00fczde 40 oran\u0131nda azaltt\u0131. Kay\u0131t d\u0131\u015f\u0131 servislerin Turkcell Mobil Santral sayesinde ortadan kald\u0131r\u0131lmas\u0131 ile servis gelirlerinde de \u00f6nemli bir art\u0131\u015f kaydedildi.\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0<\/strong><\/p>\n

Turkcell ile imzalanan anla\u015fma kapsam\u0131nda Vestel\u2019in saha servis elemanlar\u0131n\u0131n kulland\u0131\u011f\u0131 1.700\u2019\u00fc a\u015fk\u0131n ses hatt\u0131na ayl\u0131k toplam 250 bin dakikal\u0131k Toplu Ses Havuzu<\/strong>, 1 GB mobil internet<\/strong> tan\u0131mland\u0131. Turkcell, ayn\u0131 zamanda Vestel i\u00e7in Mobil Santral<\/strong> ve Mobil E\u011fitim<\/strong> altyap\u0131lar\u0131n\u0131 da kullan\u0131ma a\u00e7t\u0131. Vestel bu sayede sistem \u00fczerinden y\u0131ll\u0131k toplam 1 milyon SMS g\u00f6nderimi ile m\u00fc\u015fterilerine h\u0131zl\u0131 ve verimli ula\u015facak.<\/p>\n

Kocaba\u015f: \u201cVestel i\u015fbirli\u011fi, Turkcell\u2019in maliyet avantaj\u0131 ve farkl\u0131la\u015fma sa\u011flayan \u00e7\u00f6z\u00fcmlerine m\u00fckemmel bir \u00f6rnek\u201d<\/strong><\/p>\n

Turkcell Kurumsal Pazarlama ve Sat\u0131\u015ftan Sorumlu Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 Selen Kocaba\u015f<\/strong>, konuyla ilgili a\u00e7\u0131klamas\u0131nda Vestel\u2019in sekt\u00f6rde teknolojiyi en iyi kullanan markalar aras\u0131nda yer ald\u0131\u011f\u0131na dikkat \u00e7ekerek, \u015funlar\u0131 s\u00f6yledi:<\/p>\n

\u201cVestel ile ger\u00e7ekle\u015ftirdi\u011fimiz i\u015f birli\u011finin m\u00fc\u015fterimize y\u00fczde 40\u2019a varan tasarruf ve servis gelirlerinde art\u0131\u015f getirmesi bizim i\u00e7in b\u00fcy\u00fck mutluluk. Ancak bizce Vestel, bu i\u015fbirli\u011fi ile asl\u0131nda \u00e7ok daha \u00f6nemli bir ba\u015far\u0131ya imza att\u0131. Vestel\u2019den saha servisi hizmeti alan t\u00fcm kullan\u0131c\u0131lar, art\u0131k bu markan\u0131n teknoloji sayesinde m\u00fc\u015fteri memnuniyetinde bir ad\u0131m \u00f6ne ge\u00e7ti\u011fini biliyorlar. Art\u0131k servis personeli daima \u00e7evrimi\u00e7i. Her bir servis personeli, gelen servis taleplerini Turkcell 3G \u00fczerinden g\u00f6rebildi\u011fi gibi g\u00fcncel \u00fcr\u00fcn bilgilerine, canl\u0131 destek ve g\u00f6rsellere de ula\u015fabiliyor. Bu, Vestel\u2019i sat\u0131\u015f sonras\u0131 hizmette teknoloji ile farkl\u0131la\u015ft\u0131ran \u00e7ok \u00f6nemli bir ad\u0131m. Turkcell olarak biz, kurumsal m\u00fc\u015fterilerimize sundu\u011fumuz \u00e7\u00f6z\u00fcmlerde iki temel konuya b\u00fcy\u00fck \u00f6nem veriyoruz: Maliyet avantaj\u0131 ve farkl\u0131la\u015fma. Vestel ile ger\u00e7ekle\u015ftirdi\u011fimiz i\u015f birli\u011fi, her iki konuda da en m\u00fckemmel \u00f6rneklerden biri oldu.\u201d<\/p>\n

\u00a0<\/strong><\/p>\n

Vestel A\u2019dan Z\u2019ye yetkili servis projesine verimlilik kazand\u0131r\u0131yor<\/strong><\/p>\n

Vestel Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 Filiz K\u00fcn\u00fcralp ise, <\/strong>\u201cVestel olarak 2012\u2019nin ba\u015f\u0131nda sat\u0131\u015f sonras\u0131 hizmetlerde kaliteyi y\u00fckseltme ve m\u00fc\u015fteri memnuniyetini art\u0131rma hedefiyle \u201dA\u2019dan Z\u2019ye Servis\u201d<\/strong> projemizi hayata ge\u00e7irmi\u015ftik. Projeyle t\u00fcketicilere \u00c7a\u011fr\u0131 Merkezi\u2019ni ilk aramalar\u0131ndan itibaren 2 saat i\u00e7inde randevu verilmesini, maksimum 24 saat i\u00e7inde ilk ziyaretin ger\u00e7ekle\u015ftirilmesini ve problemin tek seferde do\u011fru tespit edilerek \u00e7\u00f6z\u00fclmesini ama\u00e7lad\u0131k. Ayr\u0131ca \u00e7al\u0131\u015fanlar\u0131m\u0131za Servis Saha Otomasyonu<\/strong> kapsam\u0131nda y\u00f6netim kurallar\u0131, teknik y\u00f6ntem, davran\u0131\u015f ve hizmet standartlar\u0131yla ilgili 2 ila 4 hafta s\u00fcren e\u011fitimler verdik. Turkcell ile yapt\u0131\u011f\u0131m\u0131z i\u015fbirli\u011fi neticesinde sat\u0131\u015f sonras\u0131 s\u00fcre\u00e7lerde yer alan t\u00fcm saha \u00e7al\u0131\u015fanlar\u0131m\u0131za ve \u00e7\u00f6z\u00fcm ekiplerimize m\u00fc\u015fteriye en uygun hizmeti tek seferde, do\u011fru ve h\u0131zl\u0131 sa\u011flayabilmeleri i\u00e7in b\u00fcy\u00fck bir olanak yaratt\u0131k. 2012 y\u0131l\u0131 ba\u015f\u0131nda ise Mobil saha otomasyon projemizi hayata ge\u00e7irdik. Toplam yat\u0131r\u0131m maliyeti 6 milyon dolara yak\u0131n olan projemizde Turkcell ile \u00e7al\u0131\u015fmam\u0131z\u0131n iki \u00f6nemli nedeni vard\u0131:\u00a0projemiz sekt\u00f6r\u00fcm\u00fczdeki benzer uygulamalardan farkl\u0131 olarak tamamen online olarak \u00e7al\u0131\u015f\u0131yor. Verilerin online aktar\u0131m\u0131 i\u00e7in 3G kalitesi kritik \u00f6nem ta\u015f\u0131yor. Proje \u00f6ncesi yapm\u0131\u015f oldu\u011fumuz testlerde Turkcell 3G ba\u011flant\u0131 h\u0131z\u0131 ve kapsama alan geni\u015fli\u011finin y\u00fcksek verimlilik sunmas\u0131 karar\u0131m\u0131z\u0131 belirlemi\u015f oldu\u201d dedi.<\/p>\n

K\u00fcn\u00fcralp<\/strong> s\u00f6zlerini \u015f\u00f6yle noktalad\u0131: Data hatt\u0131n\u0131n yan\u0131 s\u0131ra mobil cihazlar i\u00e7in Turkcell Mobil Santral \u00e7\u00f6z\u00fcm\u00fcn\u00fc devreye almam\u0131zla birlikte Yetkili Servisler, Saha Servis Ekipleri ve \u00c7a\u011fr\u0131 Merkezi aras\u0131nda kurdu\u011fumuz telefon a\u011f\u0131 sayesinde ileti\u015fim sorunlar\u0131n\u0131 da s\u0131f\u0131ra indirdik. T\u00fcketicilerin Vestel’e direk d\u00f6nebilmesi, \u00fcr\u00fcnle ilgili sorunlar\u0131n online olarak payla\u015f\u0131labilmesi, servislerin \u00e7al\u0131\u015fanlar\u0131n\u0131\u00a0sahada izleyebilmeleri projedeki ba\u015fl\u0131ca kazan\u0131mlar\u0131m\u0131z oldu.\u201d<\/p>\n

\u0130\u015f birli\u011fi nas\u0131l fayda sa\u011flad\u0131?<\/strong><\/p>\n

Turkcell i\u015f birli\u011fi \u00f6ncesinde Vestel saha servis personeli, gelen servis taleplerini \u00e7evrim i\u00e7i g\u00f6remiyor, g\u00fcnl\u00fck i\u015f ak\u0131\u015flar\u0131n\u0131 \u201cmanuel\u201d takip ediyordu. Turkcell\u2019in sa\u011flad\u0131\u011f\u0131 1.700\u2019\u00fcn \u00fczerinde hat ile art\u0131k Vestel saha servisleri daha h\u0131zl\u0131 ve etkin. Servis personeli Turkcell 3G ile t\u00fcm servis bilgilerine cep telefonundan ula\u015fabiliyor.<\/p>\n

Ayr\u0131ca Turkcell Mobil Santral \u00e7\u00f6z\u00fcm\u00fc ile kay\u0131t d\u0131\u015f\u0131 servis kaynakl\u0131 gelir kayb\u0131 da ortadan kalkt\u0131. Art\u0131k t\u00fcm hizmet \u00e7a\u011fr\u0131 merkezi \u00fczerinden sunuluyor ve \u00c7a\u011fr\u0131 merkezi daha \u00f6nce ilgili m\u00fc\u015fteriyi hangi servis personelinin arad\u0131\u011f\u0131n\u0131 tespit ederek m\u00fc\u015fteriyle servis personelini bir araya getirebiliyor. Ger\u00e7ekle\u015ftirilen t\u00fcm g\u00f6r\u00fc\u015fmeler 250 bin dakikal\u0131k Toplu Ses Havuzu\u2019ndan d\u00fc\u015f\u00fcl\u00fcyor.<\/p>\n

Vestel, m\u00fc\u015fterilere servis verilmeden \u00f6nce SMS g\u00f6nderimi de yap\u0131yor. K\u0131sa s\u00fcre sonra MMS ile m\u00fc\u015fteriye kendisine hizmet verecek servis personelinin foto\u011fraf\u0131 da g\u00f6nderilecek.<\/p>\n

Kaynak: EnerjiGazetesi<\/a><\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Vestel\u2019in Turkcell\u2019le ger\u00e7ekle\u015ftirdi\u011fi i\u015fbirli\u011fi, firmaya ileti\u015fim giderlerinden y\u00fczde 40 oran\u0131nda tasarruf etme olana\u011f\u0131 sa\u011flad\u0131. Proje, Vestel\u2019in t\u00fcm saha servis elemanlar\u0131na verilen cep […]<\/p>\n","protected":false},"author":1,"featured_media":2640,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[157],"tags":[721,723,138,720,722],"views":856,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/2637"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=2637"}],"version-history":[{"count":4,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/2637\/revisions"}],"predecessor-version":[{"id":2642,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/2637\/revisions\/2642"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/2640"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=2637"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=2637"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=2637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}