{"id":2374,"date":"2012-09-26T16:12:39","date_gmt":"2012-09-26T13:12:39","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=2374"},"modified":"2012-09-26T16:12:39","modified_gmt":"2012-09-26T13:12:39","slug":"2-ankara-cagri-merkezi-konferansi-turkcell-sponsorlugunda-gerceklesti","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/2-ankara-cagri-merkezi-konferansi-turkcell-sponsorlugunda-gerceklesti\/","title":{"rendered":"(Turkish) 2. Ankara \u00c7a\u011fr\u0131 Merkezi Konferans\u0131 Turkcell Sponsorlu\u011funda Ger\u00e7ekle\u015fti"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Kamu \u00e7a\u011fr\u0131 merkezlerinin geli\u015fim h\u0131z\u0131n\u0131 ve istihdam g\u00fcc\u00fcn\u00fc ortaya koymak amac\u0131yla bu y\u0131l ikincisi d\u00fczenlenen 2. Ankara \u00c7a\u011fr\u0131 Merkezleri Konferans\u0131 Turkcell Global Bilgi\u2019nin Ana Sponsorlu\u011funda Ankara Swissotel\u2019de d\u00fczenlendi. Ana temas\u0131 <\/strong>\u201cVatanda\u015f Odakl\u0131 Hizmetin \u00d6nemi<\/strong>\u201d olan konferans kamu kurum temsilcilerini ve \u00e7a\u011fr\u0131 merkezi y\u00f6neticilerini bir araya getirdi.<\/strong>\u00a0<\/p>\n

\"\"T\u00fcrkiye\u2019nin lider m\u00fc\u015fteri ili\u015fkileri y\u00f6netimi merkezi Turkcell Global Bilgi, sekt\u00f6re y\u00f6n veren etkinliklere destek vermeye devam ediyor. \u00c7a\u011fr\u0131 merkezi hizmeti sunmak isteyen kurulu\u015flara rehberlik eden ikinci Ankara \u00e7a\u011fr\u0131 Merkezi Konferans\u0131\u2019n\u0131n ana sponsoru bu sene Turkcell Global Bilgi oldu. \u00c7a\u011fr\u0131 merkezi sekt\u00f6r\u00fcndeki firmalar\u0131n bilgi ve tecr\u00fcbelerinin payla\u015f\u0131lmas\u0131n\u0131n sa\u011fland\u0131\u011f\u0131 bu b\u00fcy\u00fck organizasyona kamu kurulu\u015flar\u0131n\u0131n temsilcileri \u00fccretsiz kat\u0131ld\u0131.<\/p>\n

26 Eyl\u00fcl\u2019de Ankara Swissotel\u2019de d\u00fczenlenen \u00c7a\u011fr\u0131 Merkezi Konferans\u0131\u2019na Bilgi Teknolojileri ve \u0130leti\u015fim Kurumu Ba\u015fkan\u0131 Dr. Tayfun Acarer, Turkcell Global Bilgi Genel M\u00fcd\u00fcr\u00fc ve T\u00fcrkiye \u00c7a\u011fr\u0131 Merkezi Derne\u011fi Ba\u015fkan\u0131 Bahad\u0131r Pekkan, Prof Dr. <\/strong>Ali At\u0131f Bir ile bir\u00e7ok kamu kurulu\u015fu temsilcileri ve \u00e7a\u011fr\u0131 merkezi y\u00f6neticileri kat\u0131ld\u0131. Ayr\u0131ca konferansla e\u015f zamanl\u0131 olarak d\u0131\u015f kaynak firmalar\u0131ndan, teknoloji \u00fcreticilerine, hizmet verenlerden, kamu kurumlar\u0131na kadar sekt\u00f6r\u00fc olu\u015fturan t\u00fcm unsurlar\u0131 ayn\u0131 \u00e7at\u0131 alt\u0131nda bulu\u015fturan bir de fuar d\u00fczenlendi.<\/p>\n

Kamu Konferans\u0131 ile ilgili a\u00e7\u0131klama yapan ile Turklcell Global Genel M\u00fcd\u00fcr\u00fc Bahad\u0131r Pekkan <\/strong>\u201c Turkcell Global Bilgi olarak sekt\u00f6r\u00fcn geli\u015fimini sa\u011flayacak her t\u00fcrl\u00fc organizasyonun destek\u00e7isi olma gayreti i\u00e7erisindeyiz. Bu sene ikincisi d\u00fczenlenen Ankara \u00c7a\u011fr\u0131 Merkezi\u2019nin ana sponsoru olarak kamu kurulu\u015fu temsilcilerinin ve \u00e7a\u011fr\u0131 merkezi y\u00f6neticilerinin bir araya gelmesine katk\u0131 sa\u011flamaktan \u00f6t\u00fcr\u00fc mutluyuz. Son y\u0131llarda \u00f6nemli bir geli\u015fim g\u00f6steren sekt\u00f6r\u00fcm\u00fcz\u00fcn hem kamu alan\u0131nda da hem \u00f6zel sekt\u00f6de daha kaliteli ve profesyonel bir \u015fekilde b\u00fcy\u00fcyebilmesi i\u00e7in bu tip organizasyonlarla bir araya gelmeyi, bilgi birikimlerimizi payla\u015fmay\u0131 ve sorunlar \u00fczerine ortak \u00e7\u00f6z\u00fcmler bulma gayretini son derece \u00f6nemsiyorum. G\u00fcn\u00fcm\u00fczde kamu kurumlar\u0131n\u0131n vatanda\u015fa verdi\u011fi hizmet konusunda daha \u00f6zenli bir yol izledi\u011fini ve bu konuda kurdu\u011fu ileti\u015fimin \u00e7\u00f6z\u00fcm odakl\u0131 bir yakla\u015f\u0131mla yap\u0131ld\u0131\u011f\u0131n\u0131 g\u00f6rmekteyiz. Bunun neticesinde de kamu kurulu\u015flar\u0131, vatanda\u015f sorunlar\u0131n\u0131n, beklentilerinin ve ihtiya\u00e7lar\u0131n\u0131n en h\u0131zl\u0131 \u00e7\u00f6z\u00fcm yolu olan \u00e7a\u011fr\u0131 merkezi hizmetine daha fazla y\u00f6nelmektedir. \u00a0Turkcell Global Bilgi olarak bizler kamu kurumlar\u0131n\u0131n bu konudaki gayretine katk\u0131 sa\u011flayabilmek i\u00e7in her t\u00fcrl\u00fc deste\u011fi veriyoruz ve vermeye de devam edece\u011fiz. Kamu alan\u0131nda g\u00f6stermi\u015f oldu\u011fumuz bu gayretler neticesinde bug\u00fcne kadar bir\u00e7ok \u00f6nemli i\u015fe imza att\u0131k. Yak\u0131n zamanda Londra\u2019da ger\u00e7ekle\u015fen ve sekt\u00f6r\u00fcn en \u00f6nemeli yar\u0131\u015fmalar\u0131ndan biri olan ContactCenterWorld\u2019\u00fcn d\u00fczenledi\u011fi 2012\u2019nin En \u0130yileri yar\u0131\u015fmas\u0131n\u0131n b\u00f6lge finallerinde \u00c7al\u0131\u015fma ve Sosyal G\u00fcvenlik \u0130leti\u015fim Merkezi ALO 170 ile \u201cEn \u0130yi D\u0131\u015f Kaynak \u0130\u015f Ortakl\u0131\u011f\u0131\u201d kategorisinde \u00f6d\u00fcl ald\u0131k. \u015eirket olarak hem kamu alan\u0131nda hem \u00f6zel sekt\u00f6rde d\u00fcnya standartlar\u0131n\u0131 yakalayabilmesi i\u00e7in elimizden gelen gayreti g\u00f6stermeye ve vatanda\u015f odakl\u0131\u00a0 hizmeti sunmaya \u00a0devam edece\u011fiz.\u201d<\/p>\n

Konferansta; kamu kurulu\u015flar\u0131n\u0131n \u00e7a\u011fr\u0131 merkezi hizmetleri, bu hizmetleri d\u0131\u015f kaynak kullan\u0131m\u0131 ile verme yakla\u015f\u0131mlar\u0131, pazar\u0131n d\u0131\u015f kaynak firmalar\u0131 i\u00e7in yaratt\u0131\u011f\u0131 f\u0131rsatlar, yat\u0131r\u0131mlar, gelece\u011fe y\u00f6nelik beklentiler, i\u015f modelleri, sunulan kamu hizmetinin verimlili\u011fini art\u0131rma a\u015famas\u0131nda \u00e7a\u011fr\u0131 merkezlerinin etkisi, maliyete katk\u0131s\u0131, \u00e7a\u011fr\u0131 merkezi hizmeti vermek i\u00e7in at\u0131lmas\u0131 gereken ad\u0131mlar, sekt\u00f6rdeki mevcut sorunlar ve \u00e7\u00f6z\u00fcm \u00f6nerileri konu\u015fuldu. Ayr\u0131ca konferans kapsam\u0131nda\u00a0 ge\u00e7ti\u011fimiz y\u0131ldan bu yana sekt\u00f6r\u00fcn kat etti\u011fi geli\u015fim s\u00fcrecinin yan\u0131 s\u0131ra, sekt\u00f6r\u00fcn istihdama olan katk\u0131s\u0131, pazar pay\u0131, geli\u015fim potansiyeli ve bu potansiyelin nas\u0131l de\u011ferlendirilebilece\u011fine dair \u00f6neriler ele al\u0131nd\u0131 ve ba\u015far\u0131 \u00f6yk\u00fcleri payla\u015f\u0131ld\u0131.<\/p>\n

Kaynak: EnerjiGazetesi<\/a><\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Kamu \u00e7a\u011fr\u0131 merkezlerinin geli\u015fim h\u0131z\u0131n\u0131 ve istihdam g\u00fcc\u00fcn\u00fc ortaya koymak amac\u0131yla bu y\u0131l ikincisi d\u00fczenlenen 2. Ankara \u00c7a\u011fr\u0131 Merkezleri Konferans\u0131 Turkcell Global […]<\/p>\n","protected":false},"author":1,"featured_media":2378,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[157],"tags":[654,652,653],"views":1047,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/2374"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=2374"}],"version-history":[{"count":2,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/2374\/revisions"}],"predecessor-version":[{"id":2377,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/2374\/revisions\/2377"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/2378"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=2374"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=2374"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=2374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}