{"id":23158,"date":"2014-02-26T10:10:23","date_gmt":"2014-02-26T07:10:23","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=23158"},"modified":"2014-02-26T10:58:34","modified_gmt":"2014-02-26T07:58:34","slug":"opete-iki-odul-birden","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/opete-iki-odul-birden\/","title":{"rendered":"(Turkish) OPET\u2019e \u0130ki \u00d6d\u00fcl Birden!"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

OPET, i\u015f d\u00fcnyas\u0131n\u0131n performans\u0131n\u0131 de\u011ferlendiren Uluslararas\u0131 Stevie \u00d6d\u00fclleri\u2019nde \u2018En \u0130yi M\u00fc\u015fteri Hizmetleri\u2019 ve \u2018M\u00fc\u015fteri Hizmetlerinde \u0130novasyon\u2019 alan\u0131nda iki \u00f6d\u00fcle lay\u0131k bulundu.<\/strong><\/p>\n

T\u00fcrkiye\u2019de akaryak\u0131t sekt\u00f6r\u00fcnde sekiz y\u0131ld\u0131r \u00fcst \u00fcste \u2018M\u00fc\u015fteri Memnuniyeti En Y\u00fcksek Marka\u2019unvan\u0131n\u0131 koruyan ve yeni nesil m\u00fc\u015fteri memnuniyetindeki iddias\u0131n\u0131 \u201cKusursuza Yolculuk\u201d slogan\u0131 ile s\u00fcrd\u00fcren OPET\u2019e, Uluslararas\u0131 Stevie \u00d6d\u00fclleri\u2019nden iki \u00f6d\u00fcl daha geldi. Sat\u0131\u015f ve M\u00fc\u015fteri Hizmetleri alan\u0131nda d\u00fczenlenen 8\u2019inci Stevie \u00d6d\u00fclleri\u2019nde 260 ki\u015fiden olu\u015fan bir j\u00fcri de\u011ferlendirme yapt\u0131. \u2018En \u0130yi M\u00fc\u015fteri Hizmetleri Departman\u0131\u2019 kategorisi ile \u2018M\u00fc\u015fteri Hizmetlerinde \u0130\"\"<\/a>novasyon\u2019 kategorisinde 1500\u2019\u00fcn \u00fczerinde ba\u015fvuru aras\u0131ndan, OPET iki ayr\u0131 \u00f6d\u00fcle lay\u0131k bulundu.<\/p>\n

Las Vegas\u2019ta yap\u0131lan t\u00f6rende, OPET Pazarlama ve \u0130leti\u015fimden sorumlu Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 Timu\u00e7in G\u00fcler \u00f6d\u00fcl\u00fc Stevie Awards Ba\u015fkan\u0131 Michael P. Gallagher\u2019\u0131n elinden ald\u0131.<\/p>\n

T\u00f6renin ard\u0131ndan bir a\u00e7\u0131klama yapan G\u00fcler, \u015funlar\u0131 s\u00f6yledi: \u201cSekt\u00f6r\u00fcm\u00fczde t\u00fcketicinin en memnun kald\u0131\u011f\u0131 marka olarak m\u00fc\u015fteri beklentilerini anlamaya \u00e7al\u0131\u015fmak, talepleri ve olas\u0131 \u015fikayetleri \u00f6nceden tahmin etme kabiliyetinde olmak bize ba\u015far\u0131y\u0131 getiriyor. Kusursuza Yolculuk prensibimiz; OPET \u00e7a\u011fr\u0131 merkezi hizmetleri, istasyon hizmetleri ve online hizmetlerden olu\u015fan ko\u015fulsuz memnuniyet anlay\u0131\u015f\u0131m\u0131z ile \u00f6ne \u00e7\u0131k\u0131yor. OPET \u00c7a\u011fr\u0131 Merkezimiz 7\/24 hizmet sunarak t\u00fcm \u00e7a\u011fr\u0131lar\u0131 titizlikle de\u011ferlendiriyor ve eksiksiz teknik altyap\u0131s\u0131 ile \u00e7\u00f6z\u00fcm \u00fcretiyor.<\/p>\n

M\u00fc\u015fterilerimizin ald\u0131\u011f\u0131 hizmetten memnun kal\u0131p kalmad\u0131\u011f\u0131n\u0131 \u00f6\u011frenip, g\u00f6r\u00fc\u015f ve yorumlar\u0131n\u0131 kay\u0131t alt\u0131na al\u0131yoruz ve bu bilgileri de\u011ferlendiriyoruz. OPET\u2019in t\u00fcm istasyonlar\u0131; \u00fcr\u00fcn ve hizmet kalitesi, istasyon d\u00fczeni, g\u00fclery\u00fczl\u00fc ve g\u00fcvenilir bir ortam sunulmas\u0131, \u2018Temiz Tuvalet Kampanyas\u0131\u2019 kapsam\u0131nda hijyenik tuvaletleri ve engelli tuvaletleri ile y\u00fcksek standartlara sahip. Bu standartlar\u0131m\u0131z\u0131 korumak ve daha da y\u00fckseltmek i\u00e7in s\u00fcrekli denetim yap\u0131yoruz. T\u00fcm bayi a\u011f\u0131m\u0131za veal\u0131\u015fanlara d\u00fczenli olarak hizmet odakl\u0131 e\u011fitimler veriyoruz. M\u00fc\u015fteri memnuniyetinde birincili\u011fi kal\u0131c\u0131 hale getiren bir \u015firket olarak, \u00fclkemize olan sorumlulu\u011fumuzu, sosyal sorumluluk projelerine h\u0131z kesmeden devam ederek yerine getiriyoruz.\u201d<\/p>\n

KUSURSUZA YOLCULU\u011eUMUZ S\u00dcR\u00dcYOR<\/strong><\/p>\n

OPET, \u2018Kusursuz Hizmet Program\u0131\u2019 ile m\u00fc\u015fterilerine en iyi hizmeti sunmay\u0131 hedefliyor. Program dahilinde sekt\u00f6rde ilk defa al\u0131\u015fveri\u015ften sonra t\u00fcketicilerin cep telefonlar\u0131na SMS g\u00f6nderiliyor ve \u201cVerilen hizmetten memnun musunuz?\u201d diye soruluyor. Yan\u0131t olarak \u201c\u2019hay\u0131r\u2019 \u015feklinde SMS g\u00f6nderilirse an\u0131nda \u00e7a\u011fr\u0131 merkezine d\u00fc\u015f\u00fcyor. \u00c7a\u011fr\u0131 merkezi, telefonla m\u00fc\u015fteriyi ar\u0131yor ve neden memnun olmad\u0131\u011f\u0131na dair bilgileri al\u0131yor. Problem her ne ise o istasyondaki yetkiliye an\u0131nda iletiliyor. Bu uygulama, istasyonlardaki kiosklardada kart\u0131n\u0131 okutan m\u00fc\u015fterilere ayn\u0131 \u015fekildesa\u011flan\u0131yor.<\/p>\n

OPET, ge\u00e7ti\u011fimiz Ekim ay\u0131nda a\u00e7\u0131klanan Uluslararas\u0131 Stevie \u00d6d\u00fcllerinde de; Enerji Kategorisi\u2019nde \u201cY\u0131l\u0131n \u015eirketi\u201d olarak ilk \u00fc\u00e7e girmi\u015f; Y\u0131l\u0131n Sa\u011fl\u0131k, G\u00fcvenlik ve \u00c7evre Program\u0131 kategorisinde ise \u201cTemiz Tuvalet Kampanyas\u0131\u201d ile \u00f6d\u00fcle lay\u0131k bulunmu\u015ftu.<\/p>\n

Kaynak: Enerji G\u00fcnl\u00fc\u011f\u00fc<\/a><\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.OPET, i\u015f d\u00fcnyas\u0131n\u0131n performans\u0131n\u0131 de\u011ferlendiren Uluslararas\u0131 Stevie \u00d6d\u00fclleri\u2019nde \u2018En \u0130yi M\u00fc\u015fteri Hizmetleri\u2019 ve \u2018M\u00fc\u015fteri Hizmetlerinde \u0130novasyon\u2019 alan\u0131nda iki \u00f6d\u00fcle lay\u0131k bulundu. T\u00fcrkiye\u2019de akaryak\u0131t […]<\/p>\n","protected":false},"author":1,"featured_media":23159,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,44],"tags":[13107,63,67,1009,165,13110,13108,4440,4479,13109,13106],"views":846,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/23158"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=23158"}],"version-history":[{"count":2,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/23158\/revisions"}],"predecessor-version":[{"id":23161,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/23158\/revisions\/23161"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/23159"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=23158"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=23158"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=23158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}