{"id":202934,"date":"2026-03-03T15:17:19","date_gmt":"2026-03-03T12:17:19","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=202934"},"modified":"2026-03-03T15:17:19","modified_gmt":"2026-03-03T12:17:19","slug":"sikayetvar-elektrik-dagitiminda-sikayetler-son-uc-yilin-zirvesinde","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/sikayetvar-elektrik-dagitiminda-sikayetler-son-uc-yilin-zirvesinde\/","title":{"rendered":"(Turkish) \u015eikayetvar: Elektrik Da\u011f\u0131t\u0131m\u0131nda \u015eikayetler Son \u00dc\u00e7 Y\u0131l\u0131n Zirvesinde"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Elektrik da\u011f\u0131t\u0131mda \u015fikayetler 2026\u2019ya y\u00fckseli\u015fle girdi. Ocak ay\u0131nda 2 bin 176 \u015fikayet gelirken, ayl\u0131k \u015fikayet art\u0131\u015f\u0131 y\u00fczde 56 oldu. Y\u0131l ba\u015f\u0131ndan bu yana toplam \u015fikayet say\u0131s\u0131 3 bin 357\u2019ye \u00e7\u0131karak ge\u00e7en y\u0131la g\u00f6re y\u00fczde 67 y\u00fckseldi ve son \u00fc\u00e7 y\u0131l\u0131n zirvesi g\u00f6r\u00fcld\u00fc. En b\u00fcy\u00fck tepkiyse faturalardaki ani art\u0131\u015flar, plans\u0131z kesintiler, voltaj dalgalanmalar\u0131 ve m\u00fc\u015fteri hizmetlerine eri\u015fim sorunlar\u0131na y\u00f6nelik.<\/strong><\/h2>\n

\"\"<\/p>\n

\u00c7\u00f6z\u00fcm platformu \u015eikayetvar\u2019\u0131n a\u00e7\u0131klad\u0131\u011f\u0131 verilere g\u00f6re elektrik da\u011f\u0131t\u0131m sekt\u00f6r\u00fcnde 2026 y\u0131l\u0131na sert bir art\u0131\u015fla girildi. 2026\u2019n\u0131n Ocak ay\u0131nda elektrik da\u011f\u0131t\u0131m kategorisinde toplam 2 bin 176 \u015fikayet kaydedildi. Bu rakam, bir \u00f6nceki aya g\u00f6re y\u00fczde 56\u2019l\u0131k art\u0131\u015f anlam\u0131na geliyor. 2025 y\u0131l\u0131 boyunca ayl\u0131k \u015fikayet say\u0131lar\u0131 \u00e7o\u011funlukla 900 ila bin 100 band\u0131nda seyrederken, ayl\u0131k ortalama yakla\u015f\u0131k bin 170 seviyesinde ger\u00e7ekle\u015fmi\u015fti. Yeni y\u0131l\u0131n ilk ay\u0131nda g\u00f6r\u00fclen y\u00fckseli\u015f ise bu ortalaman\u0131n belirgin \u015fekilde \u00fczerine \u00e7\u0131kt\u0131.<\/p>\n

\u015eikayette 3 y\u0131l\u0131n zirvesini g\u00f6rd\u00fc<\/strong><\/h3>\n

Y\u0131l ba\u015f\u0131ndan bu yana a\u00e7\u0131klanan veriler de art\u0131\u015f trendini destekliyor. 2024\u2019\u00fcn ayn\u0131 d\u00f6neminde 2 bin 298, 2025\u2019te ise 2 bin 6 \u015fikayet kaydedilirken, 2026\u2019da bu say\u0131 3 bin 357\u2019ye ula\u015ft\u0131. B\u00f6ylece elektrik da\u011f\u0131t\u0131m sekt\u00f6r\u00fcndeki ba\u015fvurular bir \u00f6nceki y\u0131la g\u00f6re y\u00fczde 67 art\u0131\u015f g\u00f6sterdi. Bu oran, son \u00fc\u00e7 y\u0131l\u0131n en y\u00fcksek seviyesine i\u015faret ediyor.<\/p>\n

Enerji sekt\u00f6r\u00fcnde \u015fikayet art\u0131\u015f\u0131 y\u00fczde 50<\/strong><\/h3>\n

Art\u0131\u015f yaln\u0131zca elektrik da\u011f\u0131t\u0131m alan\u0131yla s\u0131n\u0131rl\u0131 kalmad\u0131. Enerji sekt\u00f6r\u00fcn\u00fcn genelinde de benzer bir tablo ortaya \u00e7\u0131kt\u0131. Ge\u00e7en y\u0131l\u0131n ayn\u0131 d\u00f6neminde 3 bin 454 olan toplam enerji \u015fikayeti say\u0131s\u0131 bu y\u0131l 5 bin 174\u2019e y\u00fckseldi. B\u00f6ylece enerji kategorisinde y\u0131ll\u0131k art\u0131\u015f oran\u0131 y\u00fczde 50 olarak kaydedildi. Enerji sekt\u00f6r\u00fc, \u015fikayet art\u0131\u015f h\u0131z\u0131nda en \u00fcst s\u0131ralarda yer ald\u0131.<\/p>\n

Elektrik da\u011f\u0131t\u0131m firmalar\u0131yla ilgili en \u00e7ok nelerden \u015fikayet ediliyor?<\/strong><\/h3>\n

Faturalarda ani art\u0131\u015f ve itiraz s\u00fcre\u00e7leri tepki \u00e7ekiyor<\/strong><\/h3>\n

\u015eikayetvar verilerine g\u00f6re t\u00fcketicilerin elektrik da\u011f\u0131t\u0131m firmalar\u0131yla ilgili en yo\u011fun \u015fikayet ba\u015fl\u0131\u011f\u0131n\u0131 faturaland\u0131rma ve y\u00fcksek tutarlar olu\u015fturuyor. Kullan\u0131c\u0131lar, \u00f6nceki aylara k\u0131yasla ani art\u0131\u015f g\u00f6steren faturalarla kar\u015f\u0131la\u015ft\u0131klar\u0131n\u0131, t\u00fcketim miktar\u0131yla uyu\u015fmad\u0131\u011f\u0131n\u0131 d\u00fc\u015f\u00fcnd\u00fckleri bedeller yans\u0131t\u0131ld\u0131\u011f\u0131n\u0131 ve saya\u00e7 okuma hatalar\u0131 ya\u015fand\u0131\u011f\u0131n\u0131 belirtiyor. Fatura itiraz s\u00fcre\u00e7lerinin uzun s\u00fcrmesi ve yeterince \u015feffaf y\u00fcr\u00fct\u00fclmemesi de bu ba\u015fl\u0131k alt\u0131ndaki memnuniyetsizli\u011fi art\u0131r\u0131yor.<\/p>\n

Plans\u0131z kesintiler g\u00fcnl\u00fck hayat\u0131 olumsuz etkiliyor<\/strong><\/h3>\n

Bir di\u011fer \u00f6nemli \u015fikayet alan\u0131 ise plans\u0131z ve s\u0131k elektrik kesintileri. T\u00fcketiciler \u00f6zellikle \u00f6nceden bilgilendirme yap\u0131lmadan ger\u00e7ekle\u015fen kesintilerden ve ar\u0131zalara ge\u00e7 m\u00fcdahale edilmesinden \u015fikayet ediyor. K\u0131rsal b\u00f6lgelerde kesinti s\u00fcrelerinin daha uzun oldu\u011fu y\u00f6n\u00fcndeki geri bildirimler de dikkat \u00e7ekiyor. Uzun s\u00fcreli kesintiler hem hane halk\u0131n\u0131 hem de k\u00fc\u00e7\u00fck i\u015fletmeleri do\u011frudan etkileyen bir sorun olarak \u00f6ne \u00e7\u0131k\u0131yor.<\/p>\n

Abonelik ve ba\u011flant\u0131 s\u00fcre\u00e7lerinde gecikme<\/strong><\/h3>\n

Abonelik ve ba\u011flant\u0131 i\u015flemleri de \u015fikayetlerde \u00f6ne \u00e7\u0131kan bir di\u011fer ba\u015fl\u0131k. Yeni abonelik a\u00e7ma, saya\u00e7 ba\u011flatma ya da kapatma i\u015flemlerinde ya\u015fanan gecikmeler, y\u00fcksek g\u00fcvence bedelleri ve karma\u015f\u0131k prosed\u00fcrler t\u00fcketicilerin en s\u0131k dile getirdi\u011fi konular aras\u0131nda yer al\u0131yor. \u00d6zellikle ta\u015f\u0131nma d\u00f6nemlerinde s\u00fcre\u00e7lerin yava\u015f ilerlemesi ciddi ma\u011fduriyetlere yol a\u00e7abiliyor.<\/p>\n

M\u00fc\u015fteri hizmetlerine ula\u015fmak zorla\u015f\u0131yor<\/strong><\/h3>\n

T\u00fcketiciler ayr\u0131ca m\u00fc\u015fteri hizmetleri ve ileti\u015fim eksikliklerinden de \u015fikayet\u00e7i. \u00c7a\u011fr\u0131 merkezlerine ula\u015fmada ya\u015fanan zorluklar, uzun bekleme s\u00fcreleri ve \u015fikayetlere standart yan\u0131tlar verilmesi en s\u0131k dile getirilen sorunlar aras\u0131nda bulunuyor. Ba\u015fvuru sonras\u0131 geri d\u00f6n\u00fc\u015f yap\u0131lmamas\u0131 ya da \u00e7\u00f6z\u00fcm s\u00fcrecinin belirsiz olmas\u0131, t\u00fcketici memnuniyetini olumsuz etkiliyor.<\/p>\n

Voltaj dalgalanmalar\u0131 ve teknik ar\u0131zalar \u00f6ne \u00e7\u0131k\u0131yor<\/strong><\/h3>\n

Son olarak altyap\u0131 ve teknik sorunlar da \u00f6nemli bir \u015fikayet kalemi olu\u015fturuyor. Voltaj dalgalanmalar\u0131 nedeniyle elektronik cihazlar\u0131n zarar g\u00f6rd\u00fc\u011f\u00fc y\u00f6n\u00fcnde \u00e7ok say\u0131da ba\u015fvuru bulunuyor. Ar\u0131za kay\u0131tlar\u0131n\u0131n ge\u00e7 kapat\u0131lmas\u0131 ve saha ekiplerinin m\u00fcdahale s\u00fcresinin uzun olmas\u0131 da t\u00fcketicilerin en \u00e7ok dile getirdi\u011fi teknik problemler aras\u0131nda yer al\u0131yor.<\/p>\n

Konuyla ilgili platforma ula\u015fan baz\u0131 \u015fikayetlerse \u015f\u00f6yle s\u0131raland\u0131:\u00a0<\/strong><\/h3>\n

\u201cElektri\u011fimiz kesildi, borcumuzu ayn\u0131 g\u00fcn \u00f6dememize ra\u011fmen bu k\u0131\u015f g\u00fcn\u00fcnde hala a\u00e7\u0131lmad\u0131. \u00c7a\u011fr\u0131 merkezini 5 kez arad\u0131k, her seferinde \u201824 saat i\u00e7inde a\u00e7\u0131lacak, ekiplerimiz 22.00\u2019a kadar hizmet veriyor\u2019 denilerek oyaland\u0131k ancak somut bir ad\u0131m at\u0131lmad\u0131. Evde bebek oldu\u011funu belirtmemize ra\u011fmen saat 21.00 itibar\u0131yla elektrik hala yok ve ev \u00e7ok so\u011fuk. Bebe\u011fin oldu\u011fu bir evin bu \u015fartlarda elektriksiz b\u0131rak\u0131lmas\u0131 kabul edilemez.\u201d\u00a0<\/em><\/p>\n

\u201c\u015eanl\u0131urfa Harran\u2019da ya\u015f\u0131yorum. Bu ay elektrik faturam 7.450 TL geldi; \u00f6nceki aylara g\u00f6re yakla\u015f\u0131k 5 bin TL daha fazla. Evde kullan\u0131mda, saya\u00e7ta ya da yeni bir cihaz\/i\u015f yeri kullan\u0131m\u0131nda hi\u00e7bir de\u011fi\u015fiklik olmamas\u0131na ra\u011fmen faturan\u0131n bu kadar y\u00fcksek gelmesini anlayam\u0131yorum. Rutin kullan\u0131m s\u00fcrerken olu\u015fan bu fark nedeniyle ciddi ma\u011fduriyet ya\u015f\u0131yorum.\u201d<\/em><\/p>\n

\u201cOcak ay\u0131 faturam 4.550 TL geldi. \u00d6nceki aylarda 1.500\u20131.800 TL aras\u0131nda olan faturam, kullan\u0131m al\u0131\u015fkanl\u0131klar\u0131mda hi\u00e7bir de\u011fi\u015fiklik olmamas\u0131na ra\u011fmen bu ay anormal derecede y\u00fcksek. \u00c7al\u0131\u015ft\u0131\u011f\u0131m i\u00e7in g\u00fcn boyu evde de\u011filim ve s\u00fcrekli elektrik t\u00fcketimi yap\u0131lm\u0131yor. Saya\u00e7 ya da sistemsel bir hata bildirilmemesine ra\u011fmen bu tutar\u0131n ger\u00e7ek kullan\u0131m\u0131m\u0131 yans\u0131tmad\u0131\u011f\u0131n\u0131 d\u00fc\u015f\u00fcn\u00fcyor ve kabul etmiyorum.\u201d<\/em><\/p>\n

\u201cYakla\u015f\u0131k iki ayd\u0131r ciddi voltaj dalgalanmalar\u0131 ve s\u0131k kesintiler ya\u015f\u0131yorum. D\u00f6rt y\u0131ld\u0131r ayn\u0131 adresteyim ve bu sorunlar, iki ay \u00f6nceki yo\u011fun kar ya\u011f\u0131\u015f\u0131ndan sonra ba\u015flad\u0131. Neredeyse her hafta \u015falter at\u0131yor; voltaj bazen \u00e7ok d\u00fc\u015f\u00fcp bazen y\u00fckseliyor, bu da cihazlar\u0131m\u0131 risk alt\u0131na sokuyor. Kendi imkanlar\u0131mla elektrik\u00e7i \u00e7a\u011f\u0131r\u0131p \u015falteri de\u011fi\u015ftirdim ve reg\u00fclat\u00f6r ald\u0131m ancak sorun devam ediyor. \u00d6zellikle geceleri voltaj d\u00fczensizli\u011fi ve kesintiler art\u0131yor.\u201d<\/em><\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Elektrik da\u011f\u0131t\u0131mda \u015fikayetler 2026\u2019ya y\u00fckseli\u015fle girdi. Ocak ay\u0131nda 2 bin 176 \u015fikayet gelirken, ayl\u0131k \u015fikayet art\u0131\u015f\u0131 y\u00fczde 56 oldu. Y\u0131l ba\u015f\u0131ndan bu […]<\/p>\n","protected":false},"author":1,"featured_media":202936,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[74396,56620,21097,15016,117985,30803,36638,87742,116022,117984],"views":18,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/202934"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=202934"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/202934\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/202936"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=202934"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=202934"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=202934"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}