{"id":202800,"date":"2026-02-12T19:20:43","date_gmt":"2026-02-12T16:20:43","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=202800"},"modified":"2026-02-12T19:20:43","modified_gmt":"2026-02-12T16:20:43","slug":"tredas-2025-yilini-yuzde-96nin-uzerinde-musteri-memnuniyetiyle-tamamladi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/tredas-2025-yilini-yuzde-96nin-uzerinde-musteri-memnuniyetiyle-tamamladi\/","title":{"rendered":"(Turkish) ’TREDA\u015e’ 2025 Y\u0131l\u0131n\u0131 Y\u00fczde 96\u2019n\u0131n \u00dczerinde M\u00fc\u015fteri Memnuniyetiyle Tamamlad\u0131"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

TREDA\u015e, m\u00fc\u015fteri odakl\u0131 hizmet anlay\u0131\u015f\u0131 ve teknoloji yat\u0131r\u0131mlar\u0131yla 2025 y\u0131l\u0131n\u0131 g\u00fc\u00e7l\u00fc performans g\u00f6stergeleriyle tamamlad\u0131. \u015eirket, \u00e7a\u011fr\u0131 merkezi ula\u015f\u0131labilirlik oran\u0131n\u0131 %99,94 seviyesine ta\u015f\u0131rken, m\u00fc\u015fteri memnuniyetinde ise %96\u2019n\u0131n \u00fczerinde bir ba\u015far\u0131 elde etti.<\/strong><\/h2>\n

\"\"<\/p>\n

Tekirda\u011f, Edirne ve K\u0131rklareli\u2019nde 1,3 milyondan fazla aboneye elektrik da\u011f\u0131t\u0131m hizmeti sunan Trakya Elektrik Da\u011f\u0131t\u0131m A.\u015e. (TREDA\u015e), m\u00fc\u015fteri deneyimini oda\u011f\u0131na alan uygulamalar\u0131yla hizmet kalitesini s\u00fcrekli geli\u015ftirmeye devam ediyor. 2025 y\u0131l\u0131 boyunca teknoloji ve insan kayna\u011f\u0131na y\u00f6nelik yat\u0131r\u0131mlar\u0131n\u0131 art\u0131ran \u015firket, Enerji Piyasas\u0131 D\u00fczenleme Kurumu (EPDK) taraf\u0131ndan belirlenen kalite kriterlerinin \u00fczerine \u00e7\u0131karak \u00f6nemli sonu\u00e7lar elde etti. M\u00fc\u015fteri temas noktalar\u0131n\u0131 s\u00fcrekli g\u00fc\u00e7lendiren \u015firket, eri\u015filebilirlik ve \u00e7\u00f6z\u00fcm h\u0131z\u0131n\u0131 merkeze alan faaliyetlerini s\u00fcrd\u00fcr\u00fcyor.<\/p>\n

3 saniyenin alt\u0131nda yan\u0131t s\u00fcresi, %96\u2019n\u0131n \u00fczerinde memnuniyet<\/strong><\/h3>\n

TREDA\u015e, 2025 y\u0131l\u0131nda 186 \u00c7a\u011fr\u0131 Merkezi\u2019ne gelen m\u00fc\u015fteri ba\u015fvurular\u0131n\u0131 ortalama 3 saniyenin alt\u0131nda yan\u0131tlad\u0131. Trakya genelinde y\u0131l boyunca kesintisiz ileti\u015fim i\u00e7in toplam 1,1 milyon \u00e7a\u011fr\u0131ya yan\u0131t veren \u015firket, \u00e7a\u011fr\u0131 merkezi s\u00fcre\u00e7lerinde teknolojiden etkin bi\u00e7imde yararland\u0131.<\/p>\n

Bu kapsamda, 2019 y\u0131l\u0131nda sekt\u00f6rde bir ilk olarak devreye al\u0131nan yapay zek\u00e2 destekli dijital asistan \u201cTREDA\u015e Enerjik\u201d, 2025 y\u0131l\u0131nda \u00e7a\u011fr\u0131 merkezine gelen taleplerin y\u00fczde 10\u2019una do\u011frudan yan\u0131t vererek h\u0131zl\u0131 ve etkin \u00e7\u00f6z\u00fcmler sundu. Agentic AI altyap\u0131s\u0131na sahip olan TREDA\u015e Enerjik; yaz\u0131l\u0131 ve s\u00f6zl\u00fc ileti\u015fim yetenekleri, Trakya y\u00f6resine \u00f6zg\u00fc dil ve ifade bi\u00e7imlerini alg\u0131layabilen yap\u0131s\u0131yla ve \u00e7oklu kanal entegrasyonlar\u0131yla m\u00fc\u015fteri deneyimini destekleyen \u00f6nemli bir ara\u00e7 haline geldi. TREDA\u015e, dijital asistan\u0131n \u00e7a\u011fr\u0131 kar\u015f\u0131lama oran\u0131n\u0131 2026 y\u0131l\u0131nda y\u00fczde 15 seviyelerine \u00e7\u0131karmay\u0131 hedefliyor.<\/p>\n

\u201cM\u00fc\u015fteri deneyimini her temas noktas\u0131nda g\u00fcven in\u015fa eden bir s\u00fcre\u00e7 olarak ele al\u0131yoruz\u201d<\/strong><\/h3>\n

Elektrik da\u011f\u0131t\u0131m hizmetinin yaln\u0131zca altyap\u0131 yat\u0131r\u0131mlar\u0131yla s\u0131n\u0131rl\u0131 olmad\u0131\u011f\u0131n\u0131, m\u00fc\u015fterilerle kurulan temas\u0131n niteli\u011fiyle b\u00fct\u00fcnl\u00fck kazand\u0131\u011f\u0131n\u0131 belirten TREDA\u015e Genel M\u00fcd\u00fcr\u00fc Necati Ergin<\/strong>, m\u00fc\u015fteri deneyimi yakla\u015f\u0131mlar\u0131n\u0131 \u015fu s\u00f6zlerle de\u011ferlendirdi:<\/p>\n

\u201cM\u00fc\u015fteri deneyimini, her temas noktas\u0131nda g\u00fcven in\u015fa eden bir s\u00fcre\u00e7 olarak ele al\u0131yoruz. Hayata ge\u00e7irdi\u011fimiz uygulamalar sayesinde m\u00fc\u015fterilerimiz, tercih ettikleri kanallar \u00fczerinden k\u0131sa s\u00fcreler i\u00e7inde ve kesintisiz bi\u00e7imde bize ula\u015fabiliyor. 2025 y\u0131l\u0131nda \u00e7a\u011fr\u0131lar\u0131n y\u00fczde 10\u2019unun TREDA\u015e Enerjik \u00fczerinden kar\u015f\u0131lanmas\u0131, yapay zek\u00e2y\u0131 insan dokunu\u015fuyla birlikte ele alan bu yakla\u015f\u0131m\u0131m\u0131z\u0131n uygulamadaki kar\u015f\u0131l\u0131\u011f\u0131n\u0131 ortaya koyuyor.<\/em><\/p>\n

Veri odakl\u0131, proaktif ve \u00e7ok kanall\u0131 m\u00fc\u015fteri deneyimi yakla\u015f\u0131m\u0131m\u0131zla hizmet kalitemizi geli\u015ftirmeyi s\u00fcrd\u00fcr\u00fcyoruz. Bu do\u011frultuda, insan odakl\u0131 bir yakla\u015f\u0131mla dijitalle\u015fmeyi s\u00fcre\u00e7lerimize dahil etmeye devam edece\u011fiz.\u201d<\/em><\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. TREDA\u015e, m\u00fc\u015fteri odakl\u0131 hizmet anlay\u0131\u015f\u0131 ve teknoloji yat\u0131r\u0131mlar\u0131yla 2025 y\u0131l\u0131n\u0131 g\u00fc\u00e7l\u00fc performans g\u00f6stergeleriyle tamamlad\u0131. \u015eirket, \u00e7a\u011fr\u0131 merkezi ula\u015f\u0131labilirlik oran\u0131n\u0131 %99,94 seviyesine ta\u015f\u0131rken, […]<\/p>\n","protected":false},"author":1,"featured_media":202802,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[72106,35568,4419,23936,3955,4513,12369,12370],"views":16,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/202800"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=202800"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/202800\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/202802"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=202800"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=202800"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=202800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}