{"id":200145,"date":"2025-09-10T21:23:26","date_gmt":"2025-09-10T18:23:26","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=200145"},"modified":"2025-09-10T21:23:26","modified_gmt":"2025-09-10T18:23:26","slug":"sepas-enerjiden-2025-yilinin-ilk-yarisi-yuzde-95-musteri-memnuniyeti","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/sepas-enerjiden-2025-yilinin-ilk-yarisi-yuzde-95-musteri-memnuniyeti\/","title":{"rendered":"(Turkish) Sepa\u015f Enerji’den 2025 Y\u0131l\u0131n\u0131n \u0130lk Yar\u0131s\u0131 Y\u00fczde 95 M\u00fc\u015fteri Memnuniyeti"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

M\u00fc\u015fteri memnuniyetini oda\u011f\u0131na alan Sepa\u015f Enerji, 444 5 186 numaral\u0131 \u00e7a\u011fr\u0131 merkezi \u00fczerinden sundu\u011fu hizmetle 2025 y\u0131l\u0131n\u0131n ilk yar\u0131s\u0131nda g\u00fc\u00e7l\u00fc bir performansa imza att\u0131. Bu d\u00f6nemde \u00e7a\u011fr\u0131 merkezine gelen \u00e7a\u011fr\u0131lar\u0131n y\u00fczde 99,66\u2019s\u0131 yan\u0131tlan\u0131rken, m\u00fc\u015fteri memnuniyet oran\u0131 y\u00fczde 95 olarak ger\u00e7ekle\u015fti.<\/strong><\/h2>\n

\"\"<\/p>\n

Sepa\u015f Enerji, \u00e7a\u011fr\u0131 merkezi hizmet kalitesinde sekt\u00f6rdeki g\u00fcc\u00fcn\u00fc art\u0131r\u0131yor. Bu y\u0131l\u0131n ilk yar\u0131s\u0131nda 444 5 186 no\u2019lu \u00e7a\u011fr\u0131 merkezi hatt\u0131na gelen 149 bin 179 \u00e7a\u011fr\u0131n\u0131n 148 bin 77\u2019sini yan\u0131tlayarak y\u00fcksek bir cevaplama oran\u0131 elde eden \u015firket, y\u00fczde 95 oran\u0131nda m\u00fc\u015fteri memnuniyeti sa\u011flad\u0131. 2024\u2019\u00fcn ayn\u0131 d\u00f6nemine k\u0131yasla y\u00fczde 30 oran\u0131nda artan \u00e7a\u011fr\u0131 trafi\u011fine ra\u011fmen, Sepa\u015f Enerji’nin hizmet kalitesi y\u00fckselmeye devam etti. 2024 y\u0131l\u0131n\u0131n ilk alt\u0131 ay\u0131nda gelen \u00e7a\u011fr\u0131lar\u0131n y\u00fczde 99,57\u2019si yan\u0131tlanm\u0131\u015fken, bu oran 2025\u2019in ilk yar\u0131s\u0131nda y\u00fczde 99,66\u2019ya ula\u015ft\u0131. Gelen \u00e7a\u011fr\u0131lar\u0131n y\u00fczde 97’sine ilk ileti\u015fimde yan\u0131t verilmesi, m\u00fc\u015fteri deneyimi ve m\u00fc\u015fteri memnuniyet odakl\u0131 hizmet anlay\u0131\u015f\u0131n\u0131n en net yans\u0131mas\u0131 oldu.<\/p>\n

Sekt\u00f6rdeki g\u00fcc\u00fcn\u00fc peki\u015ftirdi<\/strong><\/h3>\n

Sepa\u015f Enerji, yenilik\u00e7i dijital \u00e7\u00f6z\u00fcmleri ve s\u00fcrekli geli\u015fen \u00e7a\u011fr\u0131 merkezi altyap\u0131s\u0131yla m\u00fc\u015fteri memnuniyetini her zaman en \u00fcst seviyede tutmay\u0131 hedefliyor. \u015eirketin en yo\u011fun ileti\u015fim kanallar\u0131ndan biri olan \u00e7a\u011fr\u0131 merkezi, m\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131 en \u00fcst d\u00fczeyde kar\u015f\u0131lamak amac\u0131yla hizmet kalitesini s\u00fcrekli olarak art\u0131r\u0131yor. Bu ba\u015far\u0131l\u0131 performans, Sepa\u015f Enerji\u2019nin sekt\u00f6rdeki g\u00fcc\u00fcn\u00fc peki\u015ftirirken, m\u00fc\u015fterilerine her zaman \u00e7\u00f6z\u00fcm odakl\u0131 ve kesintisiz bir deneyim sunma hedefini de g\u00fc\u00e7lendirdi.<\/p>\n

Yay\u0131na Alan: Alperen ERTA\u015e-alperen.ertas@enerjigazetesi.ist<\/a><\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. M\u00fc\u015fteri memnuniyetini oda\u011f\u0131na alan Sepa\u015f Enerji, 444 5 186 numaral\u0131 \u00e7a\u011fr\u0131 merkezi \u00fczerinden sundu\u011fu hizmetle 2025 y\u0131l\u0131n\u0131n ilk yar\u0131s\u0131nda g\u00fc\u00e7l\u00fc bir performansa […]<\/p>\n","protected":false},"author":19,"featured_media":200146,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[117091,21296],"views":16,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/200145"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=200145"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/200145\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/200146"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=200145"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=200145"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=200145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}