{"id":196804,"date":"2025-04-14T15:59:15","date_gmt":"2025-04-14T12:59:15","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=196804"},"modified":"2025-04-14T15:59:15","modified_gmt":"2025-04-14T12:59:15","slug":"sedas-basariya-deger-katmaya-devam-ediyor","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/sedas-basariya-deger-katmaya-devam-ediyor\/","title":{"rendered":"(Turkish) ’SEDA\u015e’ Ba\u015far\u0131ya De\u011fer Katmaya Devam Ediyor"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

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Sakarya, Kocaeli, Bolu ve D\u00fczce illerinde elektrik da\u011f\u0131t\u0131m hizmeti veren Sakarya Elektrik Da\u011f\u0131t\u0131m A.\u015e. (SEDA\u015e), m\u00fc\u015fterileriyle ba\u015far\u0131l\u0131 ileti\u015fim kuran ve y\u00fcksek performans sergileyen m\u00fc\u015fteri hizmetleri ve \u00e7a\u011fr\u0131 merkezi \u00e7al\u0131\u015fanlar\u0131n\u0131 \u00f6d\u00fcllendirdi.<\/strong><\/h2>\n

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M\u00fc\u015fteri memnuniyeti oda\u011f\u0131nda \u00e7al\u0131\u015fmalar s\u00fcrd\u00fcren SEDA\u015e, m\u00fc\u015fterileriyle ba\u015far\u0131l\u0131, \u00e7\u00f6z\u00fcm odakl\u0131 ileti\u015fim kuran ve y\u00fcksek performans sergileyen m\u00fc\u015fteri hizmetleri ve \u00e7a\u011fr\u0131 merkezi \u00e7al\u0131\u015fanlar\u0131n\u0131 \u00f6d\u00fcllendirdi. M\u00fc\u015fteri hizmetleri merkezlerinde \u00f6d\u00fcl alan \u00e7al\u0131\u015fanlara ba\u015far\u0131 sertifikalar\u0131 ve hediyeleri SEDA\u015e\u2019\u0131n Sakarya merkez kamp\u00fcs\u00fcnde d\u00fczenlenen t\u00f6renle verildi. \u00c7a\u011fr\u0131 merkezi \u00e7al\u0131\u015fanlar\u0131n\u0131n \u00f6d\u00fcl t\u00f6reni ise online olarak ger\u00e7ekle\u015ftirildi.<\/p>\n

SEDA\u015e Reg\u00fclasyon, Strateji ve Uyum Direkt\u00f6r\u00fc ayn\u0131 zamanda Genel M\u00fcd\u00fcr Vekili Mustafa Y\u0131lmaz<\/strong>, \u201cM\u00fc\u015fteri memnuniyetini en \u00fcst seviyeye ta\u015f\u0131mak amac\u0131yla y\u00fcr\u00fctt\u00fc\u011f\u00fcm\u00fcz \u00e7al\u0131\u015fmalar kapsam\u0131nda, M\u00fc\u015fteri Hizmetleri Merkezlerimizde g\u00f6rev yapan ekip arkada\u015flar\u0131m\u0131z\u0131n performanslar\u0131 \u00e7ok y\u00f6nl\u00fc bir de\u011ferlendirme s\u00fcreciyle \u00f6l\u00e7\u00fcmleniyor. Bu s\u00fcre\u00e7te; sadece ger\u00e7ekle\u015ftirilen i\u015f ve i\u015flemler de\u011fil, ayn\u0131 zamanda y\u00f6netici de\u011ferlendirmeleri, saha denetim ekiplerimizin g\u00f6zlemleri, anl\u0131k s\u0131nav sonu\u00e7lar\u0131 ve en \u00f6nemlisi m\u00fc\u015fterilerimizin geri bildirimleri esas al\u0131n\u0131yor. \u00c7a\u011fr\u0131 Merkezimizde de hizmet kalitesini art\u0131rmak amac\u0131yla fark yaratan m\u00fc\u015fteri temsilcilerimizin performanslar\u0131 d\u00fczenli olarak analiz edilerek, ba\u015far\u0131lar\u0131 \u00f6d\u00fcllendiriliyor. Derece elde ederek \u00f6d\u00fcl almaya hak kazanan t\u00fcm \u00e7al\u0131\u015fma arkada\u015flar\u0131m\u0131z\u0131 kutluyor, ba\u015far\u0131lar\u0131n\u0131n artarak devam etmesini diliyorum\u201d<\/em> dedi.<\/p>\n

SEDA\u015e, performans \u00f6d\u00fclleriyle \u00e7al\u0131\u015fanlar\u0131n\u0131n motivasyonunu art\u0131rmay\u0131, ileri-geri bildirim sa\u011flamay\u0131, geli\u015fimi te\u015fvik etmeyi, ba\u015far\u0131lar\u0131 \u00f6d\u00fcllendirmeyi, b\u00f6lgeler aras\u0131 farkl\u0131l\u0131klar\u0131 ortadan kald\u0131rmay\u0131, i\u015f g\u00fcc\u00fcn\u00fc do\u011fru planlamay\u0131, krizleri \u00f6nceden g\u00f6rmeyi ve m\u00fc\u015fteri odakl\u0131 yakla\u015f\u0131m\u0131 g\u00fc\u00e7lendirmeyi hedefliyor.<\/p>\n

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M\u00fc\u015fteri Hizmetleri Merkezlerinde \u201cEn \u0130yi Performans\u201d kategorisinin<\/strong> birincisi Burhan Cem G\u00fcm\u00fc\u015f<\/strong> oldu. \u00d6d\u00fcl\u00fcn\u00fc, SEDA\u015e Reg\u00fclasyon, Strateji ve Uyum Direkt\u00f6r\u00fc ve ayn\u0131 zamanda Genel M\u00fcd\u00fcr Vekili Mustafa Y\u0131lmaz takdim etti. Ayn\u0131 kategoride ikincilik \u00f6d\u00fcl\u00fcn\u00fc Turgut \u00d6zcan, SEDA\u015e Da\u011f\u0131t\u0131m Operasyonlar\u0131 Direkt\u00f6r\u00fc Burhan Ak\u2019tan; \u00fc\u00e7\u00fcnc\u00fcl\u00fck \u00f6d\u00fcl\u00fcn\u00fc ise Ahmet Tun\u00e7 Sar\u0131\u00e7izmeli, SEDA\u015e Kurumsal \u0130leti\u015fim ve M\u00fc\u015fteri \u0130li\u015fkileri M\u00fcd\u00fcr\u00fc Efsun Ergin\u2019den ald\u0131. Ayr\u0131ca, \u0130lyas G\u00fcrdo\u011fan ve \u00c7i\u011fdem Sebibo\u011fa\u2019ya \u00f6d\u00fclleri SEDA\u015e Genel M\u00fcd\u00fcr Vekili Mustafa Y\u0131lmaz taraf\u0131ndan, Emine B\u00fclb\u00fcl ve Alp Tu\u011frul Sa\u011flam\u2019a SEDA\u015e Sakarya B\u00f6lge M\u00fcd\u00fcr\u00fc Arzu Karaduman taraf\u0131ndan, Umut Karaka\u015f ve Zeki Telke\u015f\u2019e SEDA\u015e Gebze B\u00f6lge M\u00fcd\u00fcr\u00fc G\u00f6khan \u00d6zt\u00fcrk taraf\u0131ndan, Devran K\u00fcl\u2019e ise SEDA\u015e M\u00fc\u015fteri \u0130li\u015fkileri Koordinasyon Y\u00f6neticisi Cem Bayrak\u00e7\u0131 taraf\u0131ndan verildi.<\/p>\n

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Online olarak ger\u00e7ekle\u015ftirilen \u00e7a\u011fr\u0131 merkezi \u00f6d\u00fcl t\u00f6reninde ise \u201cInbound\u201d kategorisinde Nuran G\u00fcne\u015f\u2019e, \u201cDestek Hizmetleri\u201d kategorisinde Melike Y\u00fccel\u2019e, \u201cYaz\u0131l\u0131 \u0130leti\u015fim\u201d kategorisinde Sevil Altunde\u011fer\u2019e, \u201cEn \u0130yi Konu\u015fma Kalitesine Sahip M\u00fc\u015fteri Temsilcisi\u201d kategorisinde Fatma Nur Erol\u2019a, \u201cEn \u00c7ok Saya\u00e7 Okuma Yapan M\u00fc\u015fteri Temsilcisi\u201d kategorisinde Elif Do\u011fan\u2019a, \u201cInbound En \u00c7ok \u00c7a\u011fr\u0131 Alan M\u00fc\u015fteri Temsilcisi\u201d kategorisinde Sevda \u00d6zer\u2019e, \u201cEn \u00c7ok Mesai Harcayan M\u00fc\u015fteri Temsilcisi\u201d kategorisinde Elif Duran\u2019a ve \u201cEn Fazla Te\u015fekk\u00fcr Alan M\u00fc\u015fteri Temsilcisi\u201d kategorisinde Tunahan Alt\u0131nmutlu\u2019ya \u00f6d\u00fclleri takdim edildi.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Sakarya, Kocaeli, Bolu ve D\u00fczce illerinde elektrik da\u011f\u0131t\u0131m hizmeti veren Sakarya Elektrik Da\u011f\u0131t\u0131m A.\u015e. (SEDA\u015e), m\u00fc\u015fterileriyle ba\u015far\u0131l\u0131 ileti\u015fim kuran ve y\u00fcksek performans […]<\/p>\n","protected":false},"author":1,"featured_media":196806,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[116602,116601,102600,2444],"views":17,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/196804"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=196804"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/196804\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/196806"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=196804"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=196804"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=196804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}