{"id":195386,"date":"2025-02-19T15:23:29","date_gmt":"2025-02-19T12:23:29","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=195386"},"modified":"2025-02-19T15:23:29","modified_gmt":"2025-02-19T12:23:29","slug":"tredas-tan-2024-te-yuzde-96-nin-uzerinde-musteri-memnuniyeti-orani","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/tredas-tan-2024-te-yuzde-96-nin-uzerinde-musteri-memnuniyeti-orani\/","title":{"rendered":"(Turkish) ’TREDA\u015e’tan 2024’te %96\u2019n\u0131n \u00dczerinde M\u00fc\u015fteri Memnuniyeti Oran\u0131"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

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Hizmet b\u00f6lgesindeki t\u00fcketicilere kesintisiz ve kaliteli elektrik da\u011f\u0131t\u0131m hizmeti sunma hedefiyle faaliyet g\u00f6steren TREDA\u015e, m\u00fc\u015fteri deneyimini en \u00fcst seviyeye ta\u015f\u0131maya devam ediyor. \u00c7a\u011fr\u0131 merkezi ula\u015f\u0131labilirlik oran\u0131n\u0131 %99,99 seviyesine ta\u015f\u0131yan TREDA\u015e, m\u00fc\u015fteri memnuniyetini ise %96\u2019n\u0131n \u00fczerine \u00e7\u0131kard\u0131.<\/strong><\/h2>\n

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Tekirda\u011f, Edirne ve K\u0131rklareli\u2019nde 1,3 milyondan fazla aboneye hizmet veren Trakya Elektrik Da\u011f\u0131t\u0131m A.\u015e. (TREDA\u015e), m\u00fc\u015fteri memnuniyetini ve hizmet kalitesini s\u00fcrekli art\u0131rmaya y\u00f6nelik \u00e7al\u0131\u015fmalar\u0131n\u0131 s\u00fcrd\u00fcr\u00fcyor. 2024 y\u0131l\u0131nda \u00e7a\u011fr\u0131 merkezi ula\u015f\u0131labilirlik oran\u0131n\u0131 %99,99\u2019a \u00e7\u0131karan TREDA\u015e, Enerji Piyasas\u0131 D\u00fczenleme Kurumu (EPDK) taraf\u0131ndan belirlenen kalite standartlar\u0131n\u0131 a\u015farak m\u00fc\u015fteri memnuniyetinde %96\u2019n\u0131n \u00fczerinde bir ba\u015far\u0131 elde etti.<\/p>\n

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TREDA\u015e Genel M\u00fcd\u00fcr\u00fc Necati Ergin<\/p><\/div>\n

M\u00fc\u015fterilerinin talep ve ihtiya\u00e7lar\u0131na 7 g\u00fcn 24 saat \u00e7\u00f6z\u00fcm \u00fcretmeye \u00e7al\u0131\u015ft\u0131klar\u0131n\u0131 ifade eden TREDA\u015e Genel M\u00fcd\u00fcr\u00fc Necati Ergin,<\/em><\/strong> \u201cM\u00fc\u015fteri memnuniyetini en \u00fcst seviyede tutmak, bizim i\u00e7in yaln\u0131zca bir hedef de\u011fil, ayn\u0131 zamanda i\u015f yap\u0131\u015f \u015feklimizin temelini olu\u015fturuyor. 2024 y\u0131l\u0131ndaki ula\u015ft\u0131\u011f\u0131m\u0131z \u00e7a\u011fr\u0131 kar\u015f\u0131lama ve memnuniyet oranlar\u0131n\u0131 m\u00fc\u015fterilerimizin bize olan g\u00fcveninin en g\u00fczel kan\u0131t\u0131 olarak g\u00f6r\u00fcyoruz. M\u00fc\u015fterilerimiz ihtiya\u00e7 ve beklentilerini de\u011ferlendiriyor, bu beklentilere en iyi \u015fekilde yan\u0131t \u00fcretmek i\u00e7in teknolojiye yat\u0131r\u0131m yap\u0131yoruz. Asld\u0131\u011f\u0131m\u0131z olumlu geri d\u00f6n\u00fc\u015fler bizim en b\u00fcy\u00fck \u00f6d\u00fcl\u00fcm\u00fcz\u201d<\/em> dedi.<\/p>\n

GELEN \u00c7A\u011eRILARIN Y\u00dcZDE 5\u2019\u0130NE \u201cTREDA\u015e ENERJ\u0130K\u201d YANIT VERD\u0130<\/strong><\/h3>\n

2024 y\u0131l\u0131nda 186 \u00e7a\u011fr\u0131 merkezini arayan m\u00fc\u015fterilerin ortalama 3 saniyenin alt\u0131nda m\u00fc\u015fteri temsilcilerine ba\u011flanarak talep ve \u00f6nerilerini iletebildi. Y\u00fcksek m\u00fc\u015fteri memnuniyeti hedefi ile teknolojiye yapt\u0131\u011f\u0131 yat\u0131r\u0131mlar ile \u00f6ne \u00e7\u0131kan TREDA\u015e; 2019 y\u0131l\u0131nda devreye ald\u0131\u011f\u0131 sekt\u00f6rde bir ilk olan \u201cTREDA\u015e Enerjik\u201d uygulamas\u0131n\u0131 da \u00e7a\u011fr\u0131 merkezinde aktif olarak kullan\u0131yor. M\u00fc\u015fteri hizmetleri y\u00f6netiminde yaz\u0131l\u0131 ve s\u00f6zl\u00fc olarak insan konu\u015fmas\u0131n\u0131 taklit eden Trakya \u015fivesiyle konu\u015fanlarla rahat\u00e7a ileti\u015fime ge\u00e7ilebilen yapay zek\u00e2 destekli dijital asistan uygulamas\u0131 \u201cTREDA\u015e Enerjik\u201d, 2024 y\u0131l\u0131nda \u00e7a\u011fr\u0131 merkezine gelen \u00e7a\u011fr\u0131lar\u0131n y\u00fczde 5\u2019ine yan\u0131t vererek \u00e7\u00f6z\u00fcm \u00fcretti. M\u00fc\u015fterilerin taleplerini saniyeler i\u00e7inde iletirken sesli komutlar\u0131 da alg\u0131layarak, elektrik da\u011f\u0131t\u0131m faaliyetlerinde her t\u00fcrl\u00fc bilgiyi m\u00fc\u015fterilerine aktarabilen TREDA\u015e Enerjik\u2019in \u00e7a\u011fr\u0131 kar\u015f\u0131lama oran\u0131n bu y\u0131l y\u00fczde 10\u2019lara \u00e7\u0131kmas\u0131 hedefleniyor.<\/p>\n

6. CX Awards Turkey – M\u00fc\u015fteri Deneyimi \u00d6d\u00fclleri”<\/strong> t\u00f6reninde dijital asistan TREDA\u015e Enerjik – ChatGPT entegrasyonunu ger\u00e7ekle\u015ftirerek \u201cEn \u0130yi Dijital M\u00fc\u015fteri Deneyimi\u201d<\/strong> kategorisinde \u201cSekt\u00f6rde \u0130lkler\u201d \u00f6d\u00fcl\u00fcne<\/strong> lay\u0131k g\u00f6r\u00fcl\u00fcrken, TREDA\u015e bu \u00f6d\u00fclle yenilik\u00e7i yakla\u015f\u0131m\u0131n\u0131 ve m\u00fc\u015fteri odakl\u0131 hizmet anlay\u0131\u015f\u0131n\u0131 tescillemi\u015fti.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Hizmet b\u00f6lgesindeki t\u00fcketicilere kesintisiz ve kaliteli elektrik da\u011f\u0131t\u0131m hizmeti sunma hedefiyle faaliyet g\u00f6steren TREDA\u015e, m\u00fc\u015fteri deneyimini en \u00fcst seviyeye ta\u015f\u0131maya devam ediyor. […]<\/p>\n","protected":false},"author":1,"featured_media":195390,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[84299,35568,1266,23936,69800,12369,12370],"views":15,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/195386"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=195386"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/195386\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/195390"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=195386"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=195386"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=195386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}