{"id":194903,"date":"2025-02-05T14:17:06","date_gmt":"2025-02-05T11:17:06","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=194903"},"modified":"2025-02-05T14:17:23","modified_gmt":"2025-02-05T11:17:23","slug":"oedas-2024-yili-cagri-merkezi-verilerini-acikladi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/oedas-2024-yili-cagri-merkezi-verilerini-acikladi\/","title":{"rendered":"(Turkish) ’OEDA\u015e’ 2024 Y\u0131l\u0131 \u00c7a\u011fr\u0131 Merkezi Verilerini A\u00e7\u0131klad\u0131"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Elektrik da\u011f\u0131t\u0131m \u015firketi OEDA\u015e, 2024 y\u0131l\u0131 \u00e7a\u011fr\u0131 merkezi verilerini a\u00e7\u0131klad\u0131. Buna g\u00f6re ALO 186 OEDA\u015e \u00c7\u00f6z\u00fcm Merkezi\u2019nde m\u00fc\u015fteri temsilcisine ba\u011flanma s\u00fcresi 6 saniyeye d\u00fc\u015f\u00fcr\u00fcld\u00fc. OEDA\u015e ayr\u0131ca EPDK taraf\u0131ndan belirlenen t\u00fcm \u00e7a\u011fr\u0131 merkezi kalite kriterlerini hedeflerin \u00fczerinde ger\u00e7ekle\u015ftirdi. OEDA\u015e\u2019\u0131n web sitesindeki web chat ve WhatsApp gibi yaz\u0131l\u0131 kanallardan ula\u015fan t\u00fcketicilerin y\u00fczde 73\u2019\u00fcne m\u00fc\u015fteri temsilcisi olmadan, yapay zeka destekli bot arac\u0131l\u0131\u011f\u0131yla destek sa\u011flan\u0131rken toplam talebin y\u00fczde 6\u2019s\u0131 da mobil uygulama \u00fczerinden kar\u015f\u0131land\u0131.<\/strong><\/h2>\n

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Afyonkarahisar, Bilecik, Eski\u015fehir, K\u00fctahya ve U\u015fak\u2019ta elektrik da\u011f\u0131t\u0131m hizmeti sa\u011flayan Osmangazi Elektrik Da\u011f\u0131t\u0131m A\u015e (OEDA\u015e), <\/strong>2 milyonu a\u015fk\u0131n abonesine hizmet sundu\u011fu \u00e7a\u011fr\u0131 merkezinin 2024 y\u0131l\u0131na ili\u015fkin verilerini a\u00e7\u0131klad\u0131. Buna g\u00f6re ALO 186 OEDA\u015e \u00c7\u00f6z\u00fcm Merkezi\u2019ndeki hizmet kalitesini geli\u015ftirmek m\u00fc\u015fteri memnuniyetini art\u0131rmak amac\u0131yla yap\u0131lan teknolojik geli\u015ftirmeler ve s\u00fcre\u00e7 iyile\u015ftirmeleriyle birlikte t\u00fcketicilere farkl\u0131 kanallardan da eri\u015fim imkan\u0131 sa\u011fland\u0131.<\/p>\n

EPDK\u2019n\u0131n T\u00fcm Kriterlerinde Hedeflerin \u00dczerine Ula\u015f\u0131ld\u0131<\/strong><\/h3>\n

T\u00fcketicilerin m\u00fc\u015fteri temsilcilerine ba\u011flanma s\u00fcresini de azaltmay\u0131 hedefleyen OEDA\u015e, 2024 y\u0131l\u0131nda bu s\u00fcreyi ortalama 6 saniyeye indirdi. OEDA\u015e ayr\u0131ca Enerji Piyasas\u0131 D\u00fczenleme Kurumu (EPDK) taraf\u0131ndan belirlenen d\u00f6rt kalite kriterini de (Hizmet Seviyesi, Cevaplama Oran\u0131, Ula\u015f\u0131labilirlik, M\u00fc\u015fteri Memnuniyet Anketi) hedeflerin \u00fczerinden ger\u00e7ekle\u015ftirdi. M\u00fc\u015fteri Memnuniyeti Anketi\u2019nde m\u00fc\u015fteri memnuniyet oran\u0131nda ciddi bir art\u0131\u015f sa\u011flanarak y\u00fczde 95\u2019in \u00fczerinde bir seviyeye \u00e7\u0131kar\u0131ld\u0131. Yine ayn\u0131 d\u00f6nemde ALO 186 OEDA\u015e \u00c7\u00f6z\u00fcm Merkezi\u2019ne gelen talep ve \u015fikayetlerin say\u0131s\u0131 yakla\u015f\u0131k y\u00fczde 20 azalt\u0131ld\u0131.<\/p>\n

T\u00fcketici Taleplerinde Yapay Zeka Destekli Bot\u2019lar Devreye Girdi<\/strong><\/h3>\n

ALO 186 OEDA\u015e \u00c7\u00f6z\u00fcm Merkezi\u2019nin yan\u0131 s\u0131ra OEDA\u015e 186 mobil uygulamas\u0131, yapay zeka destekli 0222 186 00 00 numaral\u0131 OEDA\u015e WhatsApp hatt\u0131 ve web chat gibi farkl\u0131 ileti\u015fim kanallar\u0131ndan da hizmet veren OEDA\u015e, 2024 y\u0131l\u0131nda gelen taleplerin y\u00fczde 6\u2019s\u0131n\u0131 mobil uygulama arac\u0131l\u0131\u011f\u0131yla dijital \u015fekilde kar\u015f\u0131lad\u0131. Yaz\u0131l\u0131 kanallardan ula\u015fan t\u00fcketicilerin y\u00fczde 73\u2019\u00fcne ise m\u00fc\u015fteri temsilcisi olmadan, yapay zeka destekli bot arac\u0131l\u0131\u011f\u0131yla h\u0131zl\u0131 destek sa\u011fland\u0131.<\/p>\n

Muzaffer Yal\u00e7\u0131n: \u201cT\u00fcketicilerimize Teknoloji Odakl\u0131, H\u0131zl\u0131 ve Etkin \u00c7\u00f6z\u00fcmler Sunuyoruz\u201d<\/strong><\/h3>\n
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OEDA\u015e Direkt\u00f6r\u00fc Muzaffer Yal\u00e7\u0131n<\/p><\/div>\n

Sonu\u00e7lar\u0131 de\u011ferlendiren OEDA\u015e Direkt\u00f6r\u00fc Muzaffer Yal\u00e7\u0131n<\/strong>, t\u00fcketici memnuniyetine verdikleri \u00f6nemin alt\u0131n\u0131 \u00e7izerek \u015funlar\u0131 s\u00f6yledi; \u201c7 g\u00fcn 24 saat hizmet veren ALO 186 OEDA\u015e \u00c7\u00f6z\u00fcm Merkezimizde t\u00fcketicilerimizin ihtiya\u00e7 ve beklentilerini anlamay\u0131 \u00f6nemsiyor, onlardan gelen her t\u00fcrl\u00fc geri bildirimi titizlikle de\u011ferlendirerek s\u00fcre\u00e7lerimizi iyile\u015ftiriyoruz. Bu kapsamda t\u00fcm ileti\u015fim kanallar\u0131m\u0131zda eri\u015filebilirli\u011fi ve kullan\u0131m kolayl\u0131\u011f\u0131n\u0131 \u00f6nceliklendiriyoruz. Yapay zeka destekli teknolojik yenilikler ve s\u00fcre\u00e7 iyile\u015ftirmeleri ile t\u00fcketicilerimize daha h\u0131zl\u0131 ve etkin \u00e7\u00f6z\u00fcmler sunarken insan kayna\u011f\u0131m\u0131z\u0131n uzmanl\u0131\u011f\u0131 sayesinde de hizmet kalitemizi her ge\u00e7en g\u00fcn y\u00fckseltiyoruz. \u00d6te yandan bu \u00e7al\u0131\u015fmalar\u0131m\u0131z yaln\u0131zca t\u00fcketici memnuniyetini art\u0131rmakla kalmay\u0131p operasyonel verimlilik, inovasyon ve sekt\u00f6rde \u00f6nc\u00fcl\u00fck gibi hedeflerimize de ula\u015fmam\u0131z\u0131 sa\u011fl\u0131yor.\u201d<\/em> dedi.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Elektrik da\u011f\u0131t\u0131m \u015firketi OEDA\u015e, 2024 y\u0131l\u0131 \u00e7a\u011fr\u0131 merkezi verilerini a\u00e7\u0131klad\u0131. Buna g\u00f6re ALO 186 OEDA\u015e \u00c7\u00f6z\u00fcm Merkezi\u2019nde m\u00fc\u015fteri temsilcisine ba\u011flanma s\u00fcresi 6 […]<\/p>\n","protected":false},"author":1,"featured_media":194905,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[93498,35568,15016,9749,7471],"views":20,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/194903"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=194903"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/194903\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/194905"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=194903"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=194903"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=194903"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}