{"id":194657,"date":"2025-01-30T11:01:11","date_gmt":"2025-01-30T08:01:11","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=194657"},"modified":"2025-01-30T11:01:11","modified_gmt":"2025-01-30T08:01:11","slug":"akedas-musteri-memnuniyetini-yuzde-93e-cikardi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/akedas-musteri-memnuniyetini-yuzde-93e-cikardi\/","title":{"rendered":"(Turkish) ’AKEDA\u015e’ M\u00fc\u015fteri Memnuniyetini Y\u00fczde 93\u2019e \u00c7\u0131kard\u0131"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

AKEDA\u015e ad\u0131na Kahramanmara\u015f ve Ad\u0131yaman\u2019da, 14 bin 378 ki\u015fiyle anket \u00e7al\u0131\u015fmas\u0131 yap\u0131ld\u0131. Buna g\u00f6re, AKEDA\u015e m\u00fc\u015fteri memnuniyetini y\u00fczde 93 seviyelerine \u00e7\u0131karmay\u0131 ba\u015fard\u0131. Bu ba\u015far\u0131, m\u00fc\u015fteri \u015fikayetlerini etkin bir \u015fekilde ele alarak h\u0131zl\u0131 ve etkili \u00e7\u00f6z\u00fcmler \u00fcretme, yine m\u00fc\u015fteri taleplerine h\u0131zl\u0131 ve etkili yan\u0131t verme politikalar\u0131 ve geli\u015fmi\u015f \u00e7a\u011fr\u0131 merkezi teknolojileri sayesinde elde edildi.<\/strong><\/h2>\n

\"\"<\/p>\n

Kahramanmara\u015f ve Ad\u0131yaman’daki t\u00fcketicilerine hizmet veren AKEDA\u015e, m\u00fc\u015fteri memnuniyetini y\u00fczde 93\u2019lere \u00e7\u0131kard\u0131. AKEDA\u015e ad\u0131na Kahramanmara\u015f ve Ad\u0131yaman\u2019da yap\u0131lan anket \u00e7al\u0131\u015fmas\u0131nda sorular\u0131 14 bin 378 ki\u015fi yan\u0131tlad\u0131 ve kat\u0131l\u0131mc\u0131lar\u0131n y\u00fczde 93\u2019\u00fc memnuniyetlerini dile getirdi. 2024\u2019te bir \u00f6nceki y\u0131la g\u00f6re \u00e7a\u011fr\u0131 art\u0131\u015f\u0131 ya\u015fan\u0131rken, 1 milyonu a\u015fk\u0131n \u00e7a\u011fr\u0131 m\u00fc\u015fteri temsilcileri taraf\u0131ndan yan\u0131tland\u0131. 686 bin 212 \u00e7a\u011fr\u0131 m\u00fc\u015fteri temsilcisine ba\u011flanmadan ve beklemeden sesli yan\u0131t sisteminde sonu\u00e7land\u0131.<\/p>\n

G\u00fcnl\u00fck yan\u0131tlanan ortalama \u00e7a\u011fr\u0131 say\u0131s\u0131 3500 olarak ger\u00e7ekle\u015firken, t\u00fcketicilerin belirtilen hizmetler i\u00e7in \u00e7a\u011fr\u0131 merkezini arad\u0131\u011f\u0131nda m\u00fc\u015fteri temsilcisine ba\u011flanmak i\u00e7in bekleme s\u00fcresi ortalama iki saniye, hizmet s\u00fcresi ise ortalama 73 saniye olarak kay\u0131tlara ge\u00e7ti.<\/p>\n

Bu \u00e7a\u011fr\u0131lar\u0131 ar\u0131za bildirimi ve takibi, yeni ba\u011flant\u0131 ve abonelik i\u015flemleri, \u015fik\u00e2yet ve geri bildirimler, genel bilgilendirme konular\u0131ndaki \u00e7a\u011fr\u0131lar ile fatura i\u015flemleri, \u00f6deme i\u015flemleri ve abonelik i\u015flemleri olu\u015fturdu.<\/p>\n

Sesli yan\u0131t sisteminde, 650 bin 147 t\u00fcketici \u201cElektrik Kesintisi Bilgilendirmesi\u201c konusunda hizmet al\u0131rken, 36 bin 65 t\u00fcketici robot sistemde \u201cFatura Sorgulama\u201d i\u015flemi ger\u00e7ekle\u015ftirerek operat\u00f6re ba\u011flanmadan i\u015flemlerini tamamlad\u0131.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. AKEDA\u015e ad\u0131na Kahramanmara\u015f ve Ad\u0131yaman\u2019da, 14 bin 378 ki\u015fiyle anket \u00e7al\u0131\u015fmas\u0131 yap\u0131ld\u0131. Buna g\u00f6re, AKEDA\u015e m\u00fc\u015fteri memnuniyetini y\u00fczde 93 seviyelerine \u00e7\u0131karmay\u0131 ba\u015fard\u0131. […]<\/p>\n","protected":false},"author":1,"featured_media":194660,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[3115,27027,71373,115922,6756,6600],"views":14,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/194657"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=194657"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/194657\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/194660"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=194657"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=194657"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=194657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}