{"id":194356,"date":"2025-01-21T14:41:06","date_gmt":"2025-01-21T11:41:06","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=194356"},"modified":"2025-01-21T14:55:20","modified_gmt":"2025-01-21T11:55:20","slug":"enerjisa-dagitim-2024te-cagri-merkezleri-ile-11-7-milyon-cagriyi-yanitladi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/enerjisa-dagitim-2024te-cagri-merkezleri-ile-11-7-milyon-cagriyi-yanitladi\/","title":{"rendered":"(Turkish) ’Enerjisa Da\u011f\u0131t\u0131m’ 2024’te \u00c7a\u011fr\u0131 Merkezleri ile 11.7 Milyon \u00c7a\u011fr\u0131y\u0131 Yan\u0131tlad\u0131"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

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T\u00fcrkiye\u2019nin enerji d\u00f6n\u00fc\u015f\u00fcm\u00fcne \u00f6nc\u00fcl\u00fck eden Enerjisa Da\u011f\u0131t\u0131m \u015eirketleri Ba\u015fkent EDA\u015e, Ayeda\u015f ve Toroslar EDA\u015e 2024 y\u0131l\u0131nda \u00e7a\u011fr\u0131 merkezleri ile 11.7 milyon \u00e7a\u011fr\u0131y\u0131 yan\u0131tlarken, bu \u00e7a\u011fr\u0131lar\u0131n 8.7 milyonu 6 \u015eubat 2023 tarihli deprem felaketlerinden yo\u011fun olarak etkilenen Toroslar EDA\u015e sorumluluk sahas\u0131ndaki illerden ger\u00e7ekle\u015ftirildi.<\/strong><\/h2>\n

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\u2018Herkes i\u00e7in daha iyi bir gelecek\u2019 vizyonuyla s\u00fcrd\u00fcr\u00fclebilir projelerini hayata ge\u00e7iren Enerjisa Da\u011f\u0131t\u0131m \u015eirketleri Ba\u015fkent EDA\u015e, Ayeda\u015f ve Toroslar EDA\u015e, 186 \u00c7a\u011fr\u0131 Merkezleri ve dijital kanallar\u0131 arac\u0131l\u0131\u011f\u0131 ile 6 \u015eubat 2023 tarihli deprem felaketinden etkilenenler ba\u015fta olmak \u00fczere t\u00fcm kullan\u0131c\u0131lar\u0131n\u0131n memnuniyetini art\u0131r\u0131p, talep ve isteklerini en h\u0131zl\u0131 \u015fekilde kar\u015f\u0131lamak i\u00e7in \u00e7al\u0131\u015fmalar\u0131na devam ediyor.<\/p>\n

Enerjisa Da\u011f\u0131t\u0131m \u015eirketleri\u2019nin sorumluluk sahas\u0131ndaki 14 ilde 22 milyondan fazla kullan\u0131c\u0131dan 2024 y\u0131l\u0131nda \u00e7a\u011fr\u0131 merkezlerine gelen 11.7 milyon \u00e7a\u011fr\u0131 yan\u0131tland\u0131. Toroslar EDA\u015e sorumluluk sahas\u0131nda yer alan ve deprem felaketinden do\u011frudan veya dolayl\u0131 etkilenen 6 il i\u00e7in ise yan\u0131tlanan \u00e7a\u011fr\u0131 say\u0131s\u0131 8.7 milyon olarak kayda ge\u00e7ti. En fazla \u00e7a\u011fr\u0131n\u0131n ger\u00e7ekle\u015fti\u011fi il olan Hatay\u2019dan gelen 2.7 milyonu a\u015fk\u0131n \u00e7a\u011fr\u0131 20 saniyelik hedef s\u00fcre i\u00e7erisinde cevapland\u0131r\u0131ld\u0131.<\/p>\n

Enerjisa Da\u011f\u0131t\u0131m \u015eirketleri Ba\u015fkent EDA\u015e, Ayeda\u015f ve Toroslar EDA\u015e \u00c7a\u011fr\u0131 Merkezlerinde 2024 y\u0131l\u0131nda yan\u0131tlanan ve yap\u0131lan d\u0131\u015f aramalar s\u0131ras\u0131nda ger\u00e7ekle\u015ftirilen g\u00f6r\u00fc\u015fme s\u00fcresi 2 milyar saniyeyi a\u015ft\u0131.<\/p>\n

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Depremin \u0130zleri Silinirken, Kullan\u0131c\u0131 Memnuniyeti Art\u0131yor<\/h3>\n<\/div>\n

Enerjisa Da\u011f\u0131t\u0131m \u015eirketleri, 6 \u015eubat 2023 tarihinde meydana gelen depremlerden etkilenen illerdeki kullan\u0131c\u0131lar\u0131n memnuniyetini art\u0131rmak hedefiyle kesintisiz enerji i\u00e7in \u00e7al\u0131\u015fmalar\u0131n\u0131 s\u00fcrd\u00fcr\u00fcyor. Bu kapsamda ula\u015fmak i\u00e7in dijital uygulamalar\u0131 kullanan Hatayl\u0131 kullan\u0131c\u0131lar\u0131n say\u0131s\u0131 2023\u2019te yakla\u015f\u0131k 138 bin iken 2024 y\u0131l\u0131nda 199 bine ula\u015ft\u0131.<\/p>\n

T\u00fcrk\u00e7e\u2019nin yan\u0131 s\u0131ra yabanc\u0131 dillerden gelen \u00e7a\u011fr\u0131lar\u0131 da cevapland\u0131ran Enerjisa Da\u011f\u0131t\u0131m \u015eirketleri 186 \u00c7a\u011fr\u0131 Merkezleri\u2019ne 2024 y\u0131l\u0131nda en \u00e7ok \u00e7a\u011fr\u0131 yap\u0131lan diller Arap\u00e7a ve \u0130ngilizce oldu. Ayr\u0131ca \u00e7a\u011fr\u0131 merkezlerinde \u00e7\u00f6z\u00fcme kavu\u015fturulan \u00e7a\u011fr\u0131 konu ba\u015fl\u0131klar\u0131 s\u0131ras\u0131yla, ar\u0131za, genel bilgilendirme ve teknik destek kategorilerinde ger\u00e7ekle\u015fti.<\/p>\n

Elektrik da\u011f\u0131t\u0131m sekt\u00f6r\u00fcndeki kullan\u0131c\u0131 memnuniyetini \u00f6l\u00e7mek i\u00e7in yap\u0131lan TEDA\u015e \u00c7a\u011fr\u0131 Merkezi Memnuniyet Puan\u0131 ara\u015ft\u0131rmalar\u0131na g\u00f6re Toroslar EDA\u015e bir \u00f6nceki y\u0131la g\u00f6re 3 puanl\u0131k art\u0131\u015fla 2024 y\u0131l\u0131nda 77 memnuniyet puan\u0131na ula\u015ft\u0131. Ba\u015fkent EDA\u015e memnuniyet puan\u0131n\u0131 bir \u00f6nceki y\u0131la g\u00f6re 3 puan art\u0131rarak 81 puana y\u00fckseltirken, Ayeda\u015f\u2019ta 2023 y\u0131l\u0131nda 81 olan memnuniyet puan\u0131n\u0131 2024 y\u0131l\u0131nda 82 puana ta\u015f\u0131d\u0131.<\/p>\n

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\u201cM\u00fc\u015fteri Memnuniyetini Art\u0131rmak \u0130\u00e7in \u00c7al\u0131\u015f\u0131yoruz\u201d<\/h3>\n
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Enerjisa Da\u011f\u0131t\u0131m \u015eirketleri Genel M\u00fcd\u00fcr\u00fc O\u011fuzhan \u00d6zs\u00fcrekci<\/p><\/div>\n<\/div>\n

Enerjisa Da\u011f\u0131t\u0131m \u015eirketleri\u2019nin m\u00fc\u015fteri memnuniyetini art\u0131rmak i\u00e7in y\u00fcr\u00fctt\u00fc\u011f\u00fc \u00e7al\u0131\u015fmalar\u0131 de\u011ferlendiren Enerjisa Da\u011f\u0131t\u0131m \u015eirketleri Genel M\u00fcd\u00fcr\u00fc O\u011fuzhan \u00d6zs\u00fcrekci<\/strong>, \u201cEnerjisa Da\u011f\u0131t\u0131m \u015eirketleri olarak Kahramanmara\u015f merkezli b\u00fcy\u00fck depremlerin ya\u015fand\u0131\u011f\u0131 6 \u015eubat 2023 tarihinden itibaren depremden etkilenen her m\u00fc\u015fterimizin talep ve isteklerini kar\u015f\u0131lamak i\u00e7in seferber olduk. Ba\u015fta Hatay olmak \u00fczere depremin yol a\u00e7t\u0131\u011f\u0131 hasar\u0131 yat\u0131r\u0131mlar\u0131m\u0131z ve \u00e7al\u0131\u015fmalar\u0131m\u0131zla giderirken, b\u00f6lgedeki elektrik altyap\u0131s\u0131n\u0131 da yeniden aya\u011fa kald\u0131rd\u0131k. Ula\u015f\u0131labilirli\u011fimizi en \u00fcst seviyeye \u00e7\u0131karmak i\u00e7in yapt\u0131\u011f\u0131m\u0131z \u00e7al\u0131\u015fmalar\u0131m\u0131z sonucunda her kullan\u0131c\u0131n\u0131n dijital uygulamalar\u0131m\u0131z ve \u00e7a\u011fr\u0131 merkezlerimizden faydalanmas\u0131n\u0131 ve her sorunun k\u0131sa s\u00fcrede \u00e7\u00f6z\u00fcme kavu\u015fmas\u0131n\u0131 sa\u011flad\u0131k. \u0130lk \u00e7a\u011fr\u0131da \u00e7\u00f6z\u00fcm prensibiyle \u00e7al\u0131\u015fan \u00e7a\u011fr\u0131 merkezlerimiz 2024 y\u0131l\u0131nda ilk 20 saniyede gelen \u00e7a\u011fr\u0131lar\u0131n %99\u2019unu cevapland\u0131rarak \u00f6nemli bir ba\u015far\u0131 elde ederken, m\u00fc\u015fterilerimize verdi\u011fimiz \u00f6nemi de g\u00f6zler \u00f6n\u00fcne serdi. Yapay zeka ve Whatsapp-Chatbot gibi projelerimizle yenilik\u00e7i yakla\u015f\u0131mlarla sekt\u00f6r\u00fcm\u00fcz\u00fcn dijital d\u00f6n\u00fc\u015f\u00fcm\u00fcne \u00f6nc\u00fcl\u00fck ederken, ba\u015fta deprem b\u00f6lgesi olmak \u00fczere 14 ildeki 22 milyon m\u00fc\u015fterilerimizin memnuniyetini de y\u00fckseltmek i\u00e7in \u00e7al\u0131\u015fmaya devam edece\u011fiz\u201d<\/em> ifadelerini kulland\u0131.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. T\u00fcrkiye\u2019nin enerji d\u00f6n\u00fc\u015f\u00fcm\u00fcne \u00f6nc\u00fcl\u00fck eden Enerjisa Da\u011f\u0131t\u0131m \u015eirketleri Ba\u015fkent EDA\u015e, Ayeda\u015f ve Toroslar EDA\u015e 2024 y\u0131l\u0131nda \u00e7a\u011fr\u0131 merkezleri ile 11.7 milyon \u00e7a\u011fr\u0131y\u0131 […]<\/p>\n","protected":false},"author":1,"featured_media":194358,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[2320,19261,14795,15016,49286,3558],"views":7,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/194356"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=194356"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/194356\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/194358"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=194356"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=194356"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=194356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}