{"id":192208,"date":"2024-10-04T17:42:51","date_gmt":"2024-10-04T14:42:51","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=192208"},"modified":"2024-10-04T17:42:51","modified_gmt":"2024-10-04T14:42:51","slug":"enerjisa-enerji-yapay-zeka-robotlariyla-musteri-deneyiminde-tam-not-aldi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/enerjisa-enerji-yapay-zeka-robotlariyla-musteri-deneyiminde-tam-not-aldi\/","title":{"rendered":"(Turkish) ’Enerjisa Enerji’ Yapay Zeka Robotlar\u0131yla M\u00fc\u015fteri Deneyiminde Tam Not Ald\u0131"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

\u0130nsan ve teknolojiyi oda\u011f\u0131na alarak daha ak\u0131ll\u0131 ve ye\u015fil bir d\u00fcnyaya katk\u0131 sunmak i\u00e7in projeler \u00fcreten T\u00fcrkiye\u2019nin lider elektrik da\u011f\u0131t\u0131m, perakende sat\u0131\u015f ve m\u00fc\u015fteri \u00e7\u00f6z\u00fcmleri \u015firketi Enerjisa Enerji, 22 milyonu a\u015fk\u0131n m\u00fc\u015fterisine en h\u0131zl\u0131 ve en iyi deneyimi ya\u015fatabilmek i\u00e7in yapay zekay\u0131 operasyonel i\u015f s\u00fcre\u00e7lerine entegre etti. \u00a0Geni\u015f m\u00fc\u015fteri taban\u0131n\u0131n talep ve \u015fikayetlerinin etkin bir \u015fekilde cevaplanmas\u0131yla zamandan y\u00fczde 90 tasarrufla verimlilik sa\u011fland\u0131\u011f\u0131, yak\u0131n gelecekte taleplerin y\u00fczde 50\u2019sinin bu y\u00f6ntemle yan\u0131tlanaca\u011f\u0131 belirtildi.<\/h2>\n
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Enerjisa Enerji Perakende Sat\u0131\u015f \u015eirketleri Genel M\u00fcd\u00fcr\u00fc Ersin Esent\u00fcrk<\/p><\/div>\n

Verimlilik Sa\u011fland\u0131 ve M\u00fc\u015fteri Deneyimi \u0130yile\u015ftirildi\u00a0<\/strong><\/h3>\n

M\u00fc\u015fteri taleplerinin daha verimli y\u00f6netilmesini hedefleyen OPERA projesi, do\u011fal dil i\u015fleme, istatistiksel analiz ve makine \u00f6\u011frenimi tekniklerini kullan\u0131yor. Bu sayede ba\u015fvurular anlaml\u0131 kategorilere ayr\u0131l\u0131rken, de\u011ferlendirme s\u00fcreleri \u00f6nemli \u00f6l\u00e7\u00fcde azal\u0131yor. B\u00f6ylece m\u00fc\u015fteri taleplerine h\u0131zl\u0131 bir \u015fekilde cevap verilmesi sa\u011flan\u0131yor.<\/p>\n

2023 y\u0131l\u0131nda hayata ge\u00e7en OPERA m\u00fc\u015fteri ve \u00e7al\u0131\u015fan memnuniyetini \u00f6n planda tutarak 5 \u00fczerinden 4.8 gibi etkileyici bir m\u00fc\u015fteri memnuniyeti puan\u0131 ile ta\u00e7land\u0131r\u0131ld\u0131. OPERA projesi, iyile\u015ftirilmi\u015f operasyonel s\u00fcre\u00e7ler, maliyet avantaj\u0131 ve geli\u015ftirilmi\u015f m\u00fc\u015fteri deneyimi sunuyor.<\/p>\n

D\u00fcnyan\u0131n \u00f6nde gelen bilgi teknolojisi ve dan\u0131\u015fmanl\u0131k \u015firketi Gartner, Eye on Innovation Awards for Power & Utilities<\/em> \u00f6d\u00fcl program\u0131nda profesyonelce yap\u0131land\u0131r\u0131lm\u0131\u015f bir de\u011ferlendirme modeli kullan\u0131yor. D\u00fcnyan\u0131n en b\u00fcy\u00fck \u015firketlerinin ilgili alanlardaki projelerinin de\u011ferlendirildi\u011fi programda, EMEA b\u00f6lgesindeki 128 \u00f6nemli proje aras\u0131ndan 1\u2019inci se\u00e7ilen Enerjisa Enerji\u2019nin OPERA projesi oldu.<\/p>\n

Dijital D\u00f6n\u00fc\u015f\u00fcm\u00fc Operasyonlar\u0131m\u0131z\u0131n Her Alan\u0131nda Etkin K\u0131l\u0131yoruz<\/strong><\/h3>\n

Sekt\u00f6r\u00fcn lider \u015firketi olarak dijital d\u00f6n\u00fc\u015f\u00fcm konusunda da \u00f6nc\u00fc olmay\u0131 misyon edindiklerini belirten\u00a0Enerjisa Enerji Perakende Sat\u0131\u015f \u015eirketleri Genel M\u00fcd\u00fcr\u00fc Ersin Esent\u00fcrk<\/strong>, \u201cEnerjisa Perakende Sat\u0131\u015f \u015eirketleri olarak m\u00fc\u015fterilerimiz ile hem y\u00fcz y\u00fcze hem de uzaktan temas ediyor ve faturalarla ilgili talepler yo\u011funlukta olmak \u00fczere t\u00fcm ba\u015fvurular\u0131 ayn\u0131 titizlikle y\u00f6netiyoruz. 10.8 milyon m\u00fc\u015fterimize kesintisiz hizmet sa\u011flamaya devam ederken, hem m\u00fc\u015fterilerimiz nezdinde hem de alan\u0131nda yetkin ekiplerimiz nezdinde zaman y\u00f6netimini verimli yapabilmek ad\u0131na teknolojiyi kullanarak, yapay zekay\u0131 i\u015f s\u00fcre\u00e7lerimize entegre etmeye devam ediyoruz. Bu sayede hem zamandan hem de maliyetten tasarruf etmekle kalmay\u0131p, dijital d\u00f6n\u00fc\u015f\u00fcm\u00fc operasyonlar\u0131m\u0131z\u0131n her alan\u0131nda etkin k\u0131larak bir yenili\u011fe de \u00f6nc\u00fcl\u00fck etmi\u015f olduk.<\/em><\/p>\n

Enerjisa OPERA projesi, m\u00fc\u015fteri deneyimini \u00f6nceli\u011fimiz haline getirdi\u011fimizin ve dijital d\u00f6n\u00fc\u015f\u00fcm yolculu\u011funda att\u0131\u011f\u0131m\u0131z \u00f6nemli bir ad\u0131m\u0131n somut bir g\u00f6stergesi. Gartner\u2019\u0131n global \u00f6l\u00e7ekte kabul g\u00f6ren performans kriterlerine g\u00f6re de\u011ferlendirme yapt\u0131\u011f\u0131 bu programda birinci se\u00e7ilmek, OPERA projemizin ba\u015far\u0131s\u0131n\u0131, \u015firketimizin yenilik\u00e7i yakla\u015f\u0131m\u0131n\u0131 ve enerji sekt\u00f6r\u00fcndeki \u00f6nc\u00fcl\u00fc\u011f\u00fcm\u00fcz\u00fc tescillemi\u015f oldu. Enerjisa Enerji olarak; daha verimli, h\u0131zl\u0131 ve m\u00fc\u015fteri odakl\u0131 hizmet sunma hedefimiz do\u011frultusunda \u00e7al\u0131\u015fmalar\u0131m\u0131za devam edece\u011fiz.\u201d<\/em> dedi.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. \u0130nsan ve teknolojiyi oda\u011f\u0131na alarak daha ak\u0131ll\u0131 ve ye\u015fil bir d\u00fcnyaya katk\u0131 sunmak i\u00e7in projeler \u00fcreten T\u00fcrkiye\u2019nin lider elektrik da\u011f\u0131t\u0131m, perakende sat\u0131\u015f […]<\/p>\n","protected":false},"author":1,"featured_media":192211,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[15016,37825,115283,115282,30764],"views":28,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/192208"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=192208"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/192208\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/192211"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=192208"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=192208"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=192208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}