{"id":191787,"date":"2024-09-17T18:19:53","date_gmt":"2024-09-17T15:19:53","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=191787"},"modified":"2024-09-17T18:19:53","modified_gmt":"2024-09-17T15:19:53","slug":"demirdokum-dijital-randevu-sistemini-devreye-aldi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/demirdokum-dijital-randevu-sistemini-devreye-aldi\/","title":{"rendered":"(Turkish) ’DemirD\u00f6k\u00fcm’ Dijital Randevu Sistemini Devreye Ald\u0131"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

DemirD\u00f6k\u00fcm, dijital d\u00f6n\u00fc\u015f\u00fcm \u00e7al\u0131\u015fmalar\u0131 kapsam\u0131nda geli\u015ftirdi\u011fi “Saha Servis Y\u00f6netim Projesi”ni kullan\u0131ma sundu. M\u00fc\u015fteri deneyimi ve memnuniyetinde sekt\u00f6rde \u00f6nc\u00fc projeleri hayata ge\u00e7iren \u015firket, servis hizmetlerinde yeni bir d\u00f6nemin kap\u0131s\u0131n\u0131 aral\u0131yor. Yeni dijital randevu sistemi ile T\u00fcrkiye’nin d\u00f6rt bir yan\u0131nda servis hizmetleri daha kolay ve h\u0131zl\u0131 hale gelecek. DemirD\u00f6k\u00fcm yeni d\u00f6nemde 1 milyon\u2019a varan randevu talebini dijital haritalar \u00fczerinde takip edecek.<\/strong><\/h2>\n

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\u0130klimlendirme sekt\u00f6r\u00fcn\u00fcn \u00f6nc\u00fc markalar\u0131ndan DemirD\u00f6k\u00fcm, sat\u0131\u015f sonras\u0131 hizmetlerdeki iddias\u0131n\u0131 art\u0131r\u0131yor. Son 5 y\u0131lda \u00fcretimden sat\u0131\u015f sonras\u0131 hizmetlere kadar t\u00fcm s\u00fcre\u00e7lerde dijital d\u00f6n\u00fc\u015f\u00fcm \u00e7al\u0131\u015fmalar\u0131na a\u011f\u0131rl\u0131k veren DemirD\u00f6k\u00fcm, “Saha Servis Y\u00f6netim Projesi”ni kullan\u0131ma sundu. Sat\u0131\u015f sonras\u0131 hizmetlerde y\u00fczde 90’\u0131n \u00fczerinde olan m\u00fc\u015fteri memnuniyeti oran\u0131yla sekt\u00f6r\u00fcn referans noktas\u0131 olan DemirD\u00f6k\u00fcm, yeni d\u00f6nemde m\u00fc\u015fterilerinin hayat\u0131n\u0131 kolayla\u015ft\u0131rmaya devam edecek.<\/p>\n

RANDEVULAR HAR\u0130TALARDA TAK\u0130P ED\u0130LECEK<\/strong><\/h3>\n

Hayata ge\u00e7en yeni dijital sistem sayesinde m\u00fc\u015fteriler, servis randevular\u0131n\u0131 \u00e7ok daha kolay bir \u015fekilde alabilecek ve s\u00fcre\u00e7ler daha h\u0131zl\u0131 ilerleyecek. Proje kapsam\u0131nda T\u00fcrkiye genelinde 250\u2019ye yak\u0131n yetkili servis ile 1000 teknikerin i\u015f s\u00fcre\u00e7leri, yeni cihazlar ve yaz\u0131l\u0131m entegrasyonlar\u0131yla daha verimli hale getirildi. Sistem, g\u00fcnl\u00fck ve haftal\u0131k randevu planlamalar\u0131n\u0131 harita tabanl\u0131 ekranlar \u00fczerinden yaparak i\u015f ak\u0131\u015f s\u00fcre\u00e7lerinin daha etkin bir \u015fekilde y\u00f6netilmesini sa\u011fl\u0131yor<\/p>\n

Proje kapsam\u0131nda; t\u00fcm yetkili servisler ve 200 m\u00fc\u015fteri dan\u0131\u015fman\u0131na s\u00fcre\u00e7 ve uygulama e\u011fitimleri verildi, talep yo\u011funluk haritas\u0131 olu\u015fturuldu. Yeni nesil cihaz ve uygulamalar\u0131n entegre edildi\u011fi proje sayesinde m\u00fc\u015fteri talepleri ve randevular\u0131 anl\u0131k, g\u00fcnl\u00fck, ayl\u0131k ve y\u0131ll\u0131k bazda detayl\u0131 olarak takip edilebilecek. Yeni nesil 530 ak\u0131ll\u0131 telefon, cihaz ve tabletin dahil edildi\u011fi mobilizasyon projesiyle yetkili servislerin saha operasyonlar\u0131 kusursuzla\u015ft\u0131r\u0131ld\u0131. T\u00fcm ak\u0131\u015f\u0131n sorunsuz olarak i\u015flemesi i\u00e7in gerekli performans takibi 21 ki\u015filik online Servis Operasyon Merkezi (SOM) taraf\u0131ndan y\u00f6netilecek.<\/p>\n

\u201cM\u00dc\u015eTER\u0130LER\u0130M\u0130Z\u0130N HAYATLARINI KOLAYLA\u015eTIRMAYA DEVAM EDECE\u011e\u0130Z\u201d<\/strong><\/h3>\n
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Demird\u00f6k\u00fcm CEO’su Alper Avdel<\/p><\/div>\n

Sekt\u00f6rdeki liderli\u011fini dijital d\u00f6n\u00fc\u015f\u00fcm \u00e7al\u0131\u015fmalar\u0131yla da peki\u015ftirmeyi hedefleyen DemirD\u00f6k\u00fcm\u2019\u00fcn hayata ge\u00e7irdi\u011fi projeyle birlikte y\u0131l sonuna kadar 1 milyona varan randevunun h\u0131zl\u0131 bir \u015fekilde programlanabilece\u011fini belirten CEO Alper Avdel<\/strong>; “En \u00f6nemli g\u00fcndemimiz ‘m\u00fc\u015fteri memnuniyeti’ ve ‘m\u00fc\u015fteri deneyimi’. Rakamsal hedeflere ula\u015fmak, g\u00fcn\u00fcm\u00fcz \u015fartlar\u0131nda anlam\u0131n\u0131 yitirdi. Orta ve uzun vadede ba\u015far\u0131ya ula\u015fman\u0131n anahtar\u0131 m\u00fc\u015fteri memnuniyetinden ge\u00e7iyor. T\u00fcrkiye’nin en k\u00f6kl\u00fc \u015firketlerinden biri olarak, m\u00fc\u015fteri memnuniyetindeki ba\u015far\u0131 oran\u0131m\u0131z\u0131 y\u00fczde 90’\u0131n \u00fczerinde ger\u00e7ekle\u015ftirmeye devam ediyoruz. Zirvedeki yerimizi korumak i\u00e7in bu alana \u00f6nemli yat\u0131r\u0131mlar yapmaya devam ediyoruz. \u00dcretim, i\u015f s\u00fcre\u00e7leri ve sat\u0131\u015f sonras\u0131 hizmetlerde odakland\u0131\u011f\u0131m\u0131z 10’dan fazla dijital d\u00f6n\u00fc\u015f\u00fcm projesi ile sekt\u00f6r\u00fcm\u00fcze liderlik etmeyi s\u00fcrd\u00fcrece\u011fiz. Hayata ge\u00e7irdi\u011fimiz dijital randevu sistemimizle m\u00fc\u015fterilerimize sundu\u011fumuz hizmet kalitesini art\u0131racak, onlar\u0131n hayat\u0131n\u0131 kolayla\u015ft\u0131rmay\u0131 s\u00fcrd\u00fcrece\u011fiz”<\/em> dedi<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. DemirD\u00f6k\u00fcm, dijital d\u00f6n\u00fc\u015f\u00fcm \u00e7al\u0131\u015fmalar\u0131 kapsam\u0131nda geli\u015ftirdi\u011fi “Saha Servis Y\u00f6netim Projesi”ni kullan\u0131ma sundu. M\u00fc\u015fteri deneyimi ve memnuniyetinde sekt\u00f6rde \u00f6nc\u00fc projeleri hayata ge\u00e7iren \u015firket, […]<\/p>\n","protected":false},"author":1,"featured_media":191789,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[46,53],"tags":[869,110814,115150,3172,115149],"views":16,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/191787"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=191787"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/191787\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/191789"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=191787"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=191787"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=191787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}