{"id":191325,"date":"2024-08-28T18:12:19","date_gmt":"2024-08-28T15:12:19","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=191325"},"modified":"2024-08-28T18:13:27","modified_gmt":"2024-08-28T15:13:27","slug":"oedas-in-tuketici-memnuniyeti-odakli-yaklasimina-uluslararasi-odul","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/oedas-in-tuketici-memnuniyeti-odakli-yaklasimina-uluslararasi-odul\/","title":{"rendered":"(Turkish) T\u00fcketici Memnuniyeti Odakl\u0131 Yakla\u015f\u0131ma Uluslararas\u0131 \u00d6d\u00fcl"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Elektrik da\u011f\u0131t\u0131m \u015firketi OEDA\u015e, uluslararas\u0131 arenada i\u015f d\u00fcnyas\u0131n\u0131n en prestijli \u00f6d\u00fcllerinden biri olarak kabul edilen Stevie International Business Awards\u2019ta (Stevie Uluslararas\u0131 \u0130\u015f \u00d6d\u00fclleri) \u2018M\u00fc\u015fteri Memnuniyetinde Ba\u015far\u0131\u2019 kategorisinde \u00f6d\u00fcle lay\u0131k g\u00f6r\u00fcld\u00fc.<\/strong><\/h2>\n

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Afyonkarahisar, Bilecik, Eski\u015fehir, K\u00fctahya ve U\u015fak\u2019ta elektrik da\u011f\u0131t\u0131m hizmeti sa\u011flayan Osmangazi Elektrik Da\u011f\u0131t\u0131m A\u015e (OEDA\u015e), <\/strong>d\u00fcnyan\u0131n tek uluslararas\u0131, kapsay\u0131c\u0131 i\u015f \u00f6d\u00fclleri program\u0131 olan Stevie International Business Awards\u2019ta (Stevie Uluslararas\u0131 \u0130\u015f \u00d6d\u00fclleri) \u2018M\u00fc\u015fteri Memnuniyetinde Ba\u015far\u0131\u2019 \u00f6d\u00fcl\u00fc kazand\u0131. D\u00fcnya genelinde 3.600\u2019den fazla ba\u015fvurunun yap\u0131ld\u0131\u011f\u0131 program\u0131n \u00f6d\u00fcl t\u00f6reni 11 Ekim\u2019de \u0130stanbul\u2019da d\u00fczenlenecek.<\/p>\n

Muzaffer Yal\u00e7\u0131n: \u201cKolay, Etkili ve Ula\u015f\u0131labilir Bir T\u00fcketici Deneyimi Sunuyoruz\u201d<\/strong><\/h3>\n
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OEDA\u015e Direkt\u00f6r\u00fc Muzaffer Yal\u00e7\u0131n<\/p><\/div>\n

T\u00fcketici memnuniyeti odakl\u0131 yakla\u015f\u0131mlar\u0131 hakk\u0131nda bilgi veren OEDA\u015e Direkt\u00f6r\u00fc Muzaffer Yal\u00e7\u0131n<\/strong>, \u201cHayata ge\u00e7irdi\u011fimiz yenilik\u00e7i y\u00f6ntemlerle yaln\u0131zca bug\u00fcn\u00fc de\u011fil, gelece\u011fi de \u00f6ng\u00f6rerek t\u00fcm sistemlerimizi \u00e7a\u011f\u0131n gereksinimleri do\u011frultusunda g\u00fcncelliyor, t\u00fcketicilerimize en iyi hizmeti sunmak i\u00e7in var g\u00fcc\u00fcm\u00fczle \u00e7al\u0131\u015f\u0131yoruz. T\u00fcketicilerimizden gelen t\u00fcm geri bildirimleri ele al\u0131p mevcut s\u00fcre\u00e7lerimizi iyile\u015ftirerek kaliteli ve s\u00fcrd\u00fcr\u00fclebilir hizmet vermeye odaklan\u0131yoruz. Be\u015f ildeki hizmet merkezlerimiz ve 7\/24 hizmet veren \u00e7a\u011fr\u0131 merkezimizin yan\u0131 s\u0131ra sesli yan\u0131t sistemi, mobil uygulama, web-chat, whatsapp chatbot, web sitesi, sosyal medya gibi kanallarda etkili, kullan\u0131m\u0131 kolay ayn\u0131 zamanda ula\u015f\u0131labilirli\u011fi \u00f6nceliklendirdi\u011fimiz bir t\u00fcketici deneyimi sunuyoruz.\u201d<\/em> dedi.<\/p>\n

\u201cMemnuniyet ve M\u00fc\u015fteri Deneyimi Ekipleri Kurduk\u201d<\/strong><\/h3>\n

Teknolojik altyap\u0131lar\u0131n\u0131 insan odakl\u0131 yakla\u015f\u0131mla birle\u015ftirdiklerini belirten Yal\u00e7\u0131n<\/strong> \u015f\u00f6yle devam etti; \u201c\u00c7a\u011fr\u0131 merkezimiz i\u00e7erisinde y\u00f6netim kadrosundan olu\u015fturdu\u011fumuz \u2018Memnuniyet Ekibi\u2019, \u00e7al\u0131\u015fan ve t\u00fcketici deneyimini sistemsel olarak kolayla\u015ft\u0131rmak ve h\u0131zland\u0131rmak i\u00e7in kurdu\u011fumuz \u2018Benim \u0130\u015fim, Benim M\u00fc\u015fterim\u2019 ekibi ve t\u00fcketici deneyimini y\u00fcz y\u00fcze \u00f6l\u00e7\u00fcmleyen \u2018M\u00fc\u015fteri Deneyimi El\u00e7isi\u2019 ekiplerimizle t\u00fcketici deneyimini \u00fcst seviyeye \u00e7\u0131kar\u0131yoruz. T\u00fcm bu \u00e7al\u0131\u015fmalar\u0131m\u0131z neticesinde d\u00fcnyan\u0131n en prestijli i\u015f d\u00fcnyas\u0131 \u00f6d\u00fcllerinden biri olan ve binlerce ba\u015fvurunun yap\u0131ld\u0131\u011f\u0131 Stevie \u00d6d\u00fclleri\u2019nde \u2018M\u00fc\u015fteri Memnuniyetinde Ba\u015far\u0131\u2019 \u00f6d\u00fcl\u00fc alman\u0131n gururunu ve mutlulu\u011funu ya\u015f\u0131yoruz. Bu \u00f6d\u00fcl\u00fcn al\u0131nmas\u0131nda b\u00fcy\u00fck eme\u011fi olan yakla\u015f\u0131k 1.300 \u00e7al\u0131\u015fma arkada\u015f\u0131m\u0131z\u0131 kutluyor ve te\u015fekk\u00fcr ediyorum. Her alanda en \u00fcst d\u00fczeyde hizmet sunmak i\u00e7in \u00e7al\u0131\u015fmalar\u0131m\u0131za aral\u0131ks\u0131z devam edece\u011fiz.\u201d<\/em><\/p>\n

OEDA\u015e ge\u00e7ti\u011fimiz y\u0131l da t\u00fcketicilerine farkl\u0131 kanallardan h\u0131zl\u0131 bilgi vermek amac\u0131yla altyap\u0131s\u0131n\u0131 tamamen dijitalle\u015ftirdi\u011fi Memnuniyet 4.0 projesi ile \u2018En \u0130yi Teknik Destek \u00c7\u00f6z\u00fcmleri\u2019 kategorisinde Stevie \u00f6d\u00fcl\u00fc alm\u0131\u015ft\u0131.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Elektrik da\u011f\u0131t\u0131m \u015firketi OEDA\u015e, uluslararas\u0131 arenada i\u015f d\u00fcnyas\u0131n\u0131n en prestijli \u00f6d\u00fcllerinden biri olarak kabul edilen Stevie International Business Awards\u2019ta (Stevie Uluslararas\u0131 \u0130\u015f […]<\/p>\n","protected":false},"author":1,"featured_media":191327,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[15016,4546,9749,8107,55963],"views":31,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/191325"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=191325"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/191325\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/191327"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=191325"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=191325"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=191325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}