{"id":190453,"date":"2024-07-26T16:02:44","date_gmt":"2024-07-26T13:02:44","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=190453"},"modified":"2024-07-26T16:03:09","modified_gmt":"2024-07-26T13:03:09","slug":"oedas-cagri-merkezi-kalitesini-uluslararasi-standartlara-tasidi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/oedas-cagri-merkezi-kalitesini-uluslararasi-standartlara-tasidi\/","title":{"rendered":"(Turkish) ’OEDA\u015e \u00c7a\u011fr\u0131 Merkezi’ Kalitesini Uluslararas\u0131 Standartlara Ta\u015f\u0131d\u0131"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Afyonkarahisar, Bilecik, Eski\u015fehir, K\u00fctahya ve U\u015fak\u2019ta elektrik da\u011f\u0131t\u0131m hizmeti veren Osmangazi Elektrik Da\u011f\u0131t\u0131m A\u015e (OEDA\u015e)<\/strong>, \u00e7a\u011fr\u0131 merkezi faaliyetlerini uluslararas\u0131 standartlara uygun \u00e7er\u00e7evede y\u00fcr\u00fctt\u00fc\u011f\u00fcn\u00fc kan\u0131tlayan ISO 18295-1 ve ISO 18295-2 standard\u0131 akreditasyonunu almaya hak kazand\u0131.<\/h2>\n

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ISO 18295 \u00c7a\u011fr\u0131 Merkezi Standartlar\u0131n\u0131 Belirliyor<\/strong><\/h3>\n

M\u00fc\u015fteri hizmeti sekt\u00f6r\u00fcnde hizmet kalitesi ve m\u00fc\u015fteri deneyiminin standartlar\u0131n\u0131 belirlemek i\u00e7in olu\u015fturulan ISO 18295, \u00e7a\u011fr\u0131 merkezleri ve m\u00fc\u015fteri hizmetleri operasyonlar\u0131 i\u00e7in genel prensipleri ve gereklilikleri kaps\u0131yor. Bu standart ile m\u00fc\u015fteri memnuniyetini art\u0131rmak, hizmet s\u00fcre\u00e7lerini standartla\u015ft\u0131rmak ve i\u015fletmeler aras\u0131nda kar\u015f\u0131la\u015ft\u0131r\u0131labilirlik sa\u011flamak hedefleniyor.<\/p>\n

ISO 18295 E\u011fitim ve Teknoloji Kullan\u0131m\u0131n\u0131 Art\u0131r\u0131yor<\/strong><\/h3>\n

M\u00fc\u015fteri ileti\u015fim merkezlerinde \u00e7al\u0131\u015fan personelin e\u011fitimi, teknolojinin kullan\u0131m\u0131, hizmet kalitesi \u00f6l\u00e7\u00fcm\u00fc ve m\u00fc\u015fteriye y\u00f6nelik yakla\u015f\u0131m gibi konularda y\u00f6nergeler sunan ISO 18295 ise m\u00fc\u015fteri bilgilerinin gizlili\u011fi ve g\u00fcvenli\u011fi gibi hassas konular\u0131 da ele al\u0131yor. Bu standart, i\u015fletmelerin m\u00fc\u015fteri hizmetleri s\u00fcre\u00e7lerini iyile\u015ftirmelerine ve m\u00fc\u015fteri memnuniyetini art\u0131rmalar\u0131na yard\u0131mc\u0131 olurken t\u00fcketicilere de daha tutarl\u0131 ve y\u00fcksek kaliteli hizmet sunulmas\u0131n\u0131 sa\u011fl\u0131yor.<\/p>\n

Muzaffer Yal\u00e7\u0131n: \u201cYeni Akreditasyon Belgeleri, Hizmet Kalitemizi Art\u0131rma \u00c7abam\u0131z\u0131n G\u00f6stergesi\u201d<\/strong><\/h3>\n

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ALO 186 OEDA\u015e \u00c7\u00f6z\u00fcm Merkezi\u2019nde 7\/24 kesintisiz hizmet verdiklerini s\u00f6yleyen OEDA\u015e Direkt\u00f6r\u00fc Muzaffer Yal\u00e7\u0131n<\/strong>, \u201cAlmaya hak kazand\u0131\u011f\u0131m\u0131z iki yeni standart, t\u00fcketicilerimize sundu\u011fumuz hizmet kalitesini art\u0131rma ve s\u00fcrekli olarak geli\u015ftirme \u00e7abam\u0131z\u0131n bir g\u00f6stergesidir. Gerek kurum k\u00fclt\u00fcr\u00fcm\u00fcz gerekse uluslararas\u0131 standartlar \u00e7er\u00e7evesinde olu\u015fturdu\u011fumuz hizmet kalitemizle t\u00fcketicilerimizin her an yan\u0131nda olmaya ve y\u00fcksek memnuniyet sa\u011flamaya devam edece\u011fiz.\u201d<\/em> dedi.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Afyonkarahisar, Bilecik, Eski\u015fehir, K\u00fctahya ve U\u015fak\u2019ta elektrik da\u011f\u0131t\u0131m hizmeti veren Osmangazi Elektrik Da\u011f\u0131t\u0131m A\u015e (OEDA\u015e), \u00e7a\u011fr\u0131 merkezi faaliyetlerini uluslararas\u0131 standartlara uygun \u00e7er\u00e7evede […]<\/p>\n","protected":false},"author":1,"featured_media":190455,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[35568,4546,114696,114697,9749,7471],"views":26,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/190453"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=190453"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/190453\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/190455"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=190453"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=190453"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=190453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}