{"id":186682,"date":"2024-04-04T18:30:28","date_gmt":"2024-04-04T15:30:28","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=186682"},"modified":"2024-04-04T18:31:23","modified_gmt":"2024-04-04T15:31:23","slug":"demirdokum-akademik-egitimlerle-musteri-memnuniyetini-sekillendiriyor","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/demirdokum-akademik-egitimlerle-musteri-memnuniyetini-sekillendiriyor\/","title":{"rendered":"(Turkish) Akademik E\u011fitimlerle M\u00fc\u015fteri Memnuniyeti \u015eekillendiriliyor"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

DemirD\u00f6k\u00fcm, T\u00fcrkiye genelindeki m\u00fc\u015fteri memnuniyetini m\u00fckemmelle\u015ftirme hedefi do\u011frultusunda Sabanc\u0131 \u00dcniversitesi EDU i\u015f birli\u011fi ile s\u00fcrd\u00fcrd\u00fc\u011f\u00fc DemirD\u00f6k\u00fcm Akademi ve “M\u00fc\u015fterinin Y\u0131ld\u0131zlar\u0131” program\u0131yla i\u015f ortaklar\u0131n\u0131 gelece\u011fe haz\u0131rl\u0131yor. M\u00fc\u015fteri memnuniyetinin DemirD\u00f6k\u00fcm’\u00fcn DNA’s\u0131nda yer ald\u0131\u011f\u0131n\u0131 belirten Pazarlamadan Sorumlu Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 Ufuk Atan; “\u0130\u015f ortaklar\u0131m\u0131z\u0131n m\u00fc\u015fterilerimize en \u00fcst\u00fcn deneyimi sunmalar\u0131n\u0131 desteklemek, farkl\u0131 alanlarda yetkinliklerini art\u0131rmak, bizi hedeflerimize bir ad\u0131m daha yakla\u015ft\u0131r\u0131yor” dedi.<\/strong><\/h2>\n

\"\"<\/p>\n

\u0130klimlendirme sekt\u00f6r\u00fcn\u00fcn \u00f6nc\u00fc markalar\u0131ndan DemirD\u00f6k\u00fcm, m\u00fc\u015fteri memnuniyetini m\u00fckemmelle\u015ftirme hedefi do\u011frultusunda DemirD\u00f6k\u00fcm Akademi ve “M\u00fc\u015fterinin Y\u0131ld\u0131zlar\u0131” program\u0131 ile i\u015f ortaklar\u0131n\u0131 gelece\u011fe haz\u0131rl\u0131yor. 2018 y\u0131l\u0131nda Sabanc\u0131 \u00dcniversitesi EDU i\u015f birli\u011fiyle hayata ge\u00e7irilen DemirD\u00f6k\u00fcm Akademi<\/strong> ve hemen ard\u0131ndan hayata ge\u00e7irilen “M\u00fc\u015fterinin Y\u0131ld\u0131zlar\u0131” program\u0131<\/strong> ile \u015firket, bir taraftan i\u015f ortaklar\u0131n\u0131 gelece\u011fe haz\u0131rlarken<\/strong> di\u011fer taraftan “M\u00fc\u015fteri Deneyimi”<\/strong> ve “M\u00fc\u015fteri Memnuniyeti”<\/strong> alan\u0131ndaki \u00f6nemli hedeflere h\u0131zl\u0131 ad\u0131mlarla ilerliyor.<\/p>\n

S\u00dcRD\u00dcR\u00dcLEB\u0130L\u0130R VE \u00d6ZG\u00dcN B\u0130R PROGRAM<\/strong><\/h3>\n

DemirD\u00f6k\u00fcm Akademi, her y\u0131l farkl\u0131 bir konseptte ger\u00e7ekle\u015ftirilen e\u011fitimlerle i\u015f ortaklar\u0131n\u0131n hizmet, sat\u0131\u015f ve pazarlama<\/strong> yetkinliklerini geli\u015ftiriyor. Yetkinlik geli\u015ftirmenin yan\u0131 s\u0131ra DemirD\u00f6k\u00fcm Akademi, memnuniyet \u00f6l\u00e7\u00fcmleri<\/strong> ile bu yetkinliklerin uygulanabilirli\u011fini de<\/strong> izliyor. M\u00fc\u015fteri deneyiminde \u00fcst\u00fcn performans sergileyen DemirD\u00f6k\u00fcm i\u015f ortaklar\u0131 ise “M\u00fc\u015fterinin Y\u0131ld\u0131zlar\u0131” program\u0131<\/strong> ile \u00f6d\u00fcllendiriliyor.<\/p>\n

M\u00fc\u015fteri memnuniyetinin DemirD\u00f6k\u00fcm’\u00fcn DNA’s\u0131nda yer alan de\u011fi\u015fmez bir de\u011fer oldu\u011funu belirten Pazarlamadan Sorumlu Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 Ufuk Atan<\/strong>, “\u0130\u015f ortaklar\u0131m\u0131z\u0131n\u00a0m\u00fc\u015fterilerimize en \u00fcst\u00fcn deneyimi sunmalar\u0131n\u0131 desteklemek i\u00e7in DemirD\u00f6k\u00fcm\"\" Akademi ve M\u00fc\u015fterinin Y\u0131ld\u0131zlar\u0131 programlar\u0131n\u0131 geli\u015ftirdik. Bu programlar sayesinde, i\u015f ortaklar\u0131m\u0131z\u0131n yetkinliklerini art\u0131r\u0131yor, performanslar\u0131n\u0131 \u00f6l\u00e7\u00fcyoruz ve ba\u015far\u0131lar\u0131n\u0131 \u00f6d\u00fcllendiriyoruz. \u0130\u015f ortaklar\u0131m\u0131z\u0131n m\u00fc\u015fterilerimize en \u00fcst\u00fcn deneyimi sunmalar\u0131n\u0131 desteklemek, farkl\u0131 alanlarda yetkinliklerini art\u0131rmak, bizi hedeflerimize bir ad\u0131m daha yakla\u015ft\u0131r\u0131yor”<\/em> dedi.<\/p>\n

“M\u00dc\u015eTER\u0130 MEMNUN\u0130YET\u0130 B\u00dcT\u00dcNSEL B\u0130R S\u0130STEM BAKI\u015e A\u00c7ISI”<\/strong><\/h3>\n

Sekt\u00f6rdeki ilk ve tek \u00fcniversite i\u015f birli\u011fi olan DemirD\u00f6k\u00fcm Akademi’nin geride b\u0131rakt\u0131\u011f\u0131 6 y\u0131ll\u0131k s\u00fcrecini de\u011ferlendiren Ufuk Atan<\/strong>, “Kuruldu\u011fumuz 1954’ten g\u00fcn\u00fcm\u00fcze kullan\u0131c\u0131lar\u0131m\u0131zla olan g\u00fcven ili\u015fkimiz ve duygusal ba\u011f\u0131m\u0131z\u0131n devaml\u0131l\u0131\u011f\u0131 m\u00fc\u015fteri memnuniyetinden ge\u00e7iyor. DemirD\u00f6k\u00fcm olarak m\u00fc\u015fteri memnuniyetini b\u00fct\u00fcnsel ve s\u00fcrd\u00fcrebilir bir sistem bak\u0131\u015f a\u00e7\u0131s\u0131 ile ele al\u0131yoruz. Bug\u00fcne kadar DemirD\u00f6k\u00fcm Akademi<\/strong> ve M\u00fc\u015fterinin Y\u0131ld\u0131zlar\u0131 program\u0131<\/strong> ile \u00f6nemli bir yol kat ettik. \u00d6n\u00fcm\u00fczdeki s\u00fcre\u00e7te geli\u015fim alanlar\u0131n\u0131 s\u00fcrekli g\u00f6zden ge\u00e7irerek, inovatif \u00e7\u00f6z\u00fcmler \u00fcretmeye ve sekt\u00f6rde \u00f6nc\u00fc rol\u00fcm\u00fcz\u00fc s\u00fcrd\u00fcrmeye devam edece\u011fiz. Kullan\u0131c\u0131lar\u0131m\u0131z\u0131n de\u011fi\u015fen ihtiya\u00e7 ve beklentilerine en h\u0131zl\u0131 \u015fekilde yan\u0131t vererek, onlara \u00f6zg\u00fc \u00e7\u00f6z\u00fcmler \u00fcreten ve her zaman kalplerinde yer alan bir marka olmay\u0131 s\u00fcrd\u00fcrece\u011fiz”<\/em> a\u00e7\u0131klamas\u0131n\u0131 yapt\u0131.<\/p>\n

\u0130HT\u0130YACA \u00d6ZEL E\u011e\u0130T\u0130M KURGULANIYOR<\/strong><\/h3>\n

Bug\u00fcne kadar 1.500’den fazla i\u015f orta\u011f\u0131n\u0131n DemirD\u00f6k\u00fcm Akademi’ye kat\u0131ld\u0131\u011f\u0131n\u0131 belirten Atan<\/strong> \u015f\u00f6yle konu\u015ftu: “\u0130\u015f ortaklar\u0131m\u0131z 15 farkl\u0131 ba\u015fl\u0131kta, 600 saat s\u0131n\u0131f ve 685 saat sanal e\u011fitim ald\u0131. E\u011fitimleri her sene \u00fcst\u00fcne koyarak zenginle\u015ftiriyoruz. T\u00fcm e\u011fitimleri DemirD\u00f6k\u00fcm markas\u0131na ve payda\u015flar\u0131n\u0131n ihtiya\u00e7lar\u0131na \u00f6zel olarak geli\u015ftiriyoruz. \u0130\u00e7erik ve e\u011fitim sistemlerini ko\u015fullara ve ihtiya\u00e7lara g\u00f6re \u00e7ok h\u0131zl\u0131 uyarlama kabiliyetine sahibiz. \u00d6rne\u011fin pandemi d\u00f6neminde 1 ay gibi k\u0131sa bir s\u00fcrede t\u00fcm e\u011fitim sistemlerini online s\u0131n\u0131flara ta\u015f\u0131d\u0131k. \u015eu an e\u011fitimlerimiz a\u011f\u0131rl\u0131kl\u0131 y\u00fcz y\u00fcze<\/strong> olmak \u00fczere hibrit<\/strong> olarak devam ediyor. 2024 ve sonras\u0131nda da m\u00fc\u015fteri memnuniyeti alan\u0131ndaki yat\u0131r\u0131mlar\u0131m\u0131z\u0131 art\u0131rarak devam ettirmeyi ve bu alandaki \u00f6nc\u00fcl\u00fc\u011f\u00fcm\u00fcz\u00fc s\u00fcrd\u00fcrmeyi hedefliyoruz.”<\/em><\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. DemirD\u00f6k\u00fcm, T\u00fcrkiye genelindeki m\u00fc\u015fteri memnuniyetini m\u00fckemmelle\u015ftirme hedefi do\u011frultusunda Sabanc\u0131 \u00dcniversitesi EDU i\u015f birli\u011fi ile s\u00fcrd\u00fcrd\u00fc\u011f\u00fc DemirD\u00f6k\u00fcm Akademi ve “M\u00fc\u015fterinin Y\u0131ld\u0131zlar\u0131” program\u0131yla i\u015f […]<\/p>\n","protected":false},"author":1,"featured_media":186684,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[46,53],"tags":[113302,869,55597,3172,113301],"views":33,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/186682"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=186682"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/186682\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/186684"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=186682"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=186682"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=186682"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}