{"id":186219,"date":"2024-03-26T14:30:00","date_gmt":"2024-03-26T11:30:00","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=186219"},"modified":"2024-03-26T14:32:19","modified_gmt":"2024-03-26T11:32:19","slug":"zorlu-enerji-de-musteri-memnuniyeti-orani-yuzde-97-96-ya-ulasti","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/zorlu-enerji-de-musteri-memnuniyeti-orani-yuzde-97-96-ya-ulasti\/","title":{"rendered":"(Turkish) ’Zorlu Enerji\u2019de M\u00fc\u015fteri Memnuniyeti Oran\u0131 Y\u00fczde 97,96\u2019ya Ula\u015ft\u0131"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Afyonkarahisar, Bilecik, Eski\u015fehir, K\u00fctahya ve U\u015fak\u2019\u0131 kapsayan hizmet b\u00f6lgesinde yakla\u015f\u0131k 2 milyon abonesine s\u00fcrd\u00fcr\u00fclebilir ve yenilik\u00e7i hizmetler sunan Zorlu Enerji Osmangazi Elektrik Perakende, m\u00fc\u015fteri memnuniyetinde y\u00fczde 97,96 gibi \u00e7ok y\u00fcksek bir orana ula\u015ft\u0131. Zorlu Enerji Osmangazi Elektrik Perakende\u2019nin 5 ildeki toplam 18 M\u00fc\u015fteri Hizmet Merkezi ve 1.277 anla\u015fmal\u0131 \u00f6deme noktas\u0131n\u0131n yan\u0131 s\u0131ra e-devlet ve farkl\u0131 dijital kanallardan da sundu\u011fu hizmetler, aboneler taraf\u0131ndan \u2018\u00e7ok kolay\u2019, \u2018h\u0131zl\u0131\u2019 ve \u2018zahmetsiz\u2019 olarak tan\u0131mlan\u0131yor. <\/strong><\/h2>\n

Afyonkarahisar, Bilecik, Eski\u015fehir, K\u00fctahya ve U\u015fak\u2019ta elektrik abonelik i\u015flemleri, sat\u0131\u015f, faturalama ve tahsilat operasyonlar\u0131n\u0131 y\u00fcr\u00fcten Zorlu Enerji Osmangazi Elektrik Perakende<\/strong>, fiziksel ve dijital kanallar \u00fczerinden verdi\u011fi hizmetleriyle abonelerinin be\u011fenisini kazan\u0131yor. 2023 y\u0131l sonu itibar\u0131yla m\u00fc\u015fteri memnuniyetinde y\u00fczde 96,36 oran\u0131na ula\u015fan \u015firket, bu y\u0131l\u0131n ilk iki ay\u0131nda da y\u00fczde 97,96\u2019l\u0131k memnuniyet oran\u0131yla dikkat \u00e7ekti.<\/p>\n

Cihan Tun\u00e7 Ertun\u00e7: \u201cAbonelerimizle G\u00fc\u00e7l\u00fc ve \u015eeffaf \u0130leti\u015fim Kuruyoruz\u201d<\/strong><\/h3>\n

Zorlu Enerji Osmangazi Elektrik Perakende Direkt\u00f6r\u00fc Cihan Tun\u00e7 Ertun\u00e7<\/strong>, \u201cZorlu Enerji\"\"<\/strong> olarak abonelerimizden gelen geri bildirimlere b\u00fcy\u00fck \u00f6nem veriyoruz. G\u00fc\u00e7l\u00fc ve \u015feffaf bir ileti\u015fim s\u00fcreci sa\u011flamak i\u00e7in de s\u00fcrekli olarak yapt\u0131\u011f\u0131m\u0131z anketlerle talep, g\u00f6r\u00fc\u015f ve \u00f6nerilerini al\u0131yoruz. Ge\u00e7ti\u011fimiz y\u0131l \u00e7a\u011fr\u0131 merkezimiz, kiosklar\u0131m\u0131z, e-devlet ve web sitemiz gibi di\u011fer dijital kanallardan yapt\u0131\u011f\u0131m\u0131z anketler neticesinde y\u00fczde 96,36<\/strong>\u2019l\u0131k memnuniyet oran\u0131na ula\u015ft\u0131k. Bu y\u0131l\u0131n ilk iki ay\u0131nda bu oran\u0131 daha da yukar\u0131 ta\u015f\u0131may\u0131 ba\u015fard\u0131k. Abonelerimiz hizmetlerimizi, \u2018\u00e7ok kolay\u2019, \u2018h\u0131zl\u0131\u2019<\/strong> ve \u2018zahmetsiz\u2019<\/strong> olarak tan\u0131ml\u0131yor. Bu yorumlar\u0131 almak bizim i\u00e7in b\u00fcy\u00fck bir mutluluk. Ayn\u0131 zamanda hizmetlerimizi geli\u015ftirme noktas\u0131nda da t\u00fcm ekibimize g\u00fc\u00e7 veriyor\u201d<\/em> dedi.<\/p>\n

\u201cDijitalle\u015fme Projelerimiz Memnuniyeti Art\u0131r\u0131yor\u201d<\/strong><\/h3>\n

Hayata ge\u00e7irdikleri dijitalle\u015fme projelerinin m\u00fc\u015fteri memnuniyet oran\u0131n\u0131n artmas\u0131na \u00f6nemli bir katk\u0131 sa\u011flad\u0131\u011f\u0131n\u0131 ifade eden Ertun\u00e7<\/strong> \u015f\u00f6yle devam etti; \u201c2021 y\u0131l\u0131nda sekt\u00f6r\u00fcm\u00fczde bir ilke imza atarak hayata ge\u00e7irdi\u011fimiz mesafeli s\u00f6zle\u015fme ve online i\u015flemler sayesinde \u0131slak imzadaki s\u00fcre kayb\u0131n\u0131n \u00f6n\u00fcne ge\u00e7erek, \u00e7ok daha h\u0131zl\u0131 ve pratik bir deneyim sunmaya ba\u015flad\u0131k. Ancak hi\u00e7 ku\u015fkusuz yaln\u0131zca dijitalde de\u011fil, 5 ilimizdeki toplam 18 M\u00fc\u015fteri Hizmet Merkezimiz ve 1.277 anla\u015fmal\u0131 \u00f6deme noktam\u0131z i\u00e7in de s\u00fcrd\u00fcr\u00fclebilir ve yenilik\u00e7i projeler geli\u015ftiriyor, b\u00f6ylelikle abonelerimizin hayat\u0131n\u0131 kolayla\u015ft\u0131r\u0131yoruz.\u201d<\/em><\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Afyonkarahisar, Bilecik, Eski\u015fehir, K\u00fctahya ve U\u015fak\u2019\u0131 kapsayan hizmet b\u00f6lgesinde yakla\u015f\u0131k 2 milyon abonesine s\u00fcrd\u00fcr\u00fclebilir ve yenilik\u00e7i hizmetler sunan Zorlu Enerji Osmangazi Elektrik […]<\/p>\n","protected":false},"author":1,"featured_media":186221,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[4546,99631,344,112170],"views":35,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/186219"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=186219"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/186219\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/186221"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=186219"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=186219"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=186219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}