{"id":182726,"date":"2023-12-27T16:23:55","date_gmt":"2023-12-27T13:23:55","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=182726"},"modified":"2023-12-27T16:24:07","modified_gmt":"2023-12-27T13:24:07","slug":"yedas-en-iyi-teknoloji-kullanimi-odulune-layik-goruldu","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/yedas-en-iyi-teknoloji-kullanimi-odulune-layik-goruldu\/","title":{"rendered":"(Turkish) ’YEDA\u015e’ En \u0130yi Teknoloji Kullan\u0131m\u0131 \u00d6d\u00fcl\u00fcne Lay\u0131k G\u00f6r\u00fcld\u00fc"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Ye\u015fil\u0131rmak Elektrik Da\u011f\u0131t\u0131m A.\u015e. M\u00fc\u015fteri Deneyimi ve \u00c7al\u0131\u015fan Deneyimine y\u00f6nelik hayata ge\u00e7irdi\u011fi \u201cPOME\u201d Ak\u0131ll\u0131 Ekran Projesi ile IMI Conferences taraf\u0131ndan d\u00fczenlenen 2023 Turkey Call Center Awards En \u0130yi Teknoloji Kullan\u0131m\u0131 kategorisinde \u00f6d\u00fcl sahibi oldu.<\/h2>\n

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\u00c7e\u015fitli sekt\u00f6rlerden, \u00e7a\u011fr\u0131 merkezi hizmeti veren kat\u0131l\u0131mc\u0131lar\u0131n yer ald\u0131\u011f\u0131 ve firmalar\u0131n rekabet etti\u011fi yar\u0131\u015fmada, j\u00fcri taraf\u0131ndan teknoloji kullan\u0131m\u0131na dair farkl\u0131 kriterler de\u011ferlendirildi. Operasyonel s\u00fcre\u00e7lerde teknoloji kullan\u0131m\u0131, teknolojiye uyum seviyeleri ve dijital kanallarda m\u00fc\u015fteriye sa\u011flanan faydalar gibi unsurlar \u00f6n plandayd\u0131. \u0130leti\u015fim Merkezi Hizmeti kapsam\u0131nda, farkl\u0131 sekt\u00f6rlerden firmalar\u0131n kat\u0131l\u0131m\u0131yla ger\u00e7ekle\u015fen organizasyonda \u201cEn \u0130yi Teknoloji Kullan\u0131m\u0131\u201d<\/strong> kategorisinde sundu\u011fu \u201cPOME\u201d projesiyle<\/strong> YEDA\u015e (Ye\u015fil\u0131rmak Elektrik Da\u011f\u0131t\u0131m A.\u015e) \u201cEn \u00d6vg\u00fcye De\u011fer\u201d \u00f6d\u00fcl\u00fcn\u00fc alarak bu y\u0131l ald\u0131\u011f\u0131 \u00f6d\u00fcllere bir yenisini daha ekledi.<\/p>\n

YEDA\u015e M\u00fc\u015fteri Deneyimi M\u00fcd\u00fcr\u00fc Ali TUTCU<\/strong>, \u00f6d\u00fcl hakk\u0131nda \u015funlar\u0131 s\u00f6yledi: \u201cPOME Ak\u0131ll\u0131 Ekran Tasar\u0131m\u0131 dijital \u00e7a\u011f\u0131n gereksinimlerine y\u00f6nelik haz\u0131rlanan bir sistem. POME ile m\u00fc\u015fterilerimizin t\u00fcm temas noktalar\u0131n\u0131 tek bir ekranda g\u00f6rerek, m\u00fc\u015fteri talep ve \u015fikayetlerini y\u00f6netebiliyor, m\u00fc\u015fteri memnuniyetini iyile\u015ftirmek ad\u0131na elde etti\u011fimiz datalar\u0131 en iyi \u015fekilde de\u011ferlendirebiliyoruz. M\u00fc\u015fteri memnuniyetini \u00f6n planda tutan \u015firketimiz, kendi i\u00e7 kaynaklar\u0131yla geli\u015ftirdi\u011fi \u201cPOME\u201d sistemleri<\/strong> ile \u00e7al\u0131\u015fan ve m\u00fc\u015fteri deneyimini iyile\u015ftirirken, bu \u00f6d\u00fclle ba\u015far\u0131s\u0131n\u0131 ta\u00e7land\u0131rd\u0131. Vizyonumuz do\u011frultusunda yapm\u0131\u015f oldu\u011fumuz \u00e7al\u0131\u015fmalar\u0131n \u00f6d\u00fclle tescillenmesi bizleri olduk\u00e7a mutlu ediyor. Yap\u0131lan bu ba\u015far\u0131l\u0131 \u00e7al\u0131\u015fmalar ve geli\u015ftirilen dijital \u00e7\u00f6z\u00fcmlerle, m\u00fc\u015fterilerimizin hayatlar\u0131na dokunmaya devam edece\u011fiz.\u201d<\/em><\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Ye\u015fil\u0131rmak Elektrik Da\u011f\u0131t\u0131m A.\u015e. M\u00fc\u015fteri Deneyimi ve \u00c7al\u0131\u015fan Deneyimine y\u00f6nelik hayata ge\u00e7irdi\u011fi \u201cPOME\u201d Ak\u0131ll\u0131 Ekran Projesi ile IMI Conferences taraf\u0131ndan d\u00fczenlenen 2023 […]<\/p>\n","protected":false},"author":1,"featured_media":182728,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[111833,111832,4546,9138,97911],"views":37,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/182726"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=182726"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/182726\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/182728"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=182726"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=182726"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=182726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}