{"id":181323,"date":"2023-11-22T16:43:02","date_gmt":"2023-11-22T13:43:02","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=181323"},"modified":"2023-11-22T16:43:20","modified_gmt":"2023-11-22T13:43:20","slug":"yedas-sundugu-hizmetle-musteri-memnuniyetini-sagladi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/yedas-sundugu-hizmetle-musteri-memnuniyetini-sagladi\/","title":{"rendered":"(Turkish) ’YEDA\u015e’ Sundu\u011fu Hizmetle M\u00fc\u015fteri Memnuniyetini Sa\u011flad\u0131"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

YEDA\u015e, hizmet sorumlulu\u011fundaki 5 il ve il\u00e7elerdeki 36 noktada Kullan\u0131c\u0131 Hizmetleri Merkezlerinde sundu\u011fu hizmetle m\u00fc\u015fteri memnuniyetini sa\u011flad\u0131.<\/strong><\/h2>\n

Samsun, Ordu, \u00c7orum, Amasya, Sinop<\/strong> illerinde yakla\u015f\u0131k 3 milyonun \u00fczerinde<\/strong> vatanda\u015f\u0131n elektrik enerjisi ihtiyac\u0131n\u0131 kar\u015f\u0131layarak, \u2018hizmet b\u00f6lgelerine de\u011fer katmak\u2019<\/strong> ve \u2018sundu\u011fu hizmetleri m\u00fckemmelle\u015ftirmek\u2019<\/strong> hedefiyle \u00e7al\u0131\u015fmalar\u0131n\u0131 s\u00fcrd\u00fcren YEDA\u015e, ileti\u015fim kanallar\u0131n\u0131 \"\"geni\u015fletmeyi<\/strong> s\u00fcrd\u00fcr\u00fcyor.<\/p>\n

T\u00fcketiciye Yak\u0131n M\u00fc\u015fteri Noktalar\u0131 <\/strong><\/h3>\n

YEDA\u015e olarak ‘\u00c7a\u011fr\u0131 merkezi, web sitesi, online i\u015flemler, ALO 186’<\/strong> gibi interaktif hizmet kanallar\u0131n\u0131n yan\u0131 s\u0131ra, ula\u015f\u0131labilirlik noktas\u0131nda da m\u00fc\u015fteri ileti\u015fim a\u011flar\u0131n\u0131 geni\u015flettiklerini<\/strong> a\u00e7\u0131klayan M\u00fc\u015fteri Deneyimi M\u00fcd\u00fcr\u00fc Ali TUTCU:<\/strong> “M\u00fckemmelli\u011fe giden yolun m\u00fc\u015fteri memnuniyeti \u00e7al\u0131\u015fmalar\u0131ndan ge\u00e7ti\u011fini, bu bilin\u00e7le yeni d\u00f6nemde dijitalle\u015fmeye ayak uydurarak, ki\u015fiye \u00f6zel kanallar, dijital d\u00f6n\u00fc\u015f\u00fcm ve yapay zek\u00e2 destekli \u00e7\u00f6z\u00fcmler sunduklar\u0131n\u0131 s\u00f6yledi. Dijital d\u00f6n\u00fc\u015f\u00fcm<\/strong> ve alternatif ileti\u015fim kanallar\u0131m\u0131z\u0131n<\/strong> say\u0131s\u0131n\u0131 art\u0131rmam\u0131z\u0131n yan\u0131 s\u0131ra y\u00fcz y\u00fcze ileti\u015fime de \u00f6nem veriyoruz.<\/strong> Bu kapsamda y\u00fcz y\u00fcze ileti\u015fim kurdu\u011fumuz hizmet noktalar\u0131m\u0131z\u0131 %80 oran\u0131nda<\/strong> art\u0131rarak m\u00fc\u015fterilerimize \u00f6zel hizmetler<\/strong> sunuyoruz. M\u00fc\u015fteri deneyiminde mutlak ba\u015far\u0131n\u0131n m\u00fc\u015fteriyi dinlemekten, ula\u015f\u0131labilir olmaktan, sorunlar\u0131 ivedi olarak \u00e7\u00f6zmekten, \u015fikayetlerin tamam\u0131na geri d\u00f6n\u00fc\u015f yapmaktan<\/strong> ve verdi\u011fimiz hizmetle ilgili m\u00fc\u015fterilerimizle<\/strong> daha fazla temasta bulunmaktan<\/strong> ge\u00e7ti\u011finin bilincindeyiz. Bu bilin\u00e7le \u00e7al\u0131\u015fmalar\u0131m\u0131z\u0131 planl\u0131yor ve hayata ge\u00e7iriyoruz. \u00c7al\u0131\u015fmalar\u0131m\u0131z<\/strong> ile t\u00fcketicilerimizin ya\u015fad\u0131klar\u0131 b\u00f6lgelere<\/strong> yak\u0131n ileti\u015fim noktalar\u0131<\/strong> olu\u015fturarak onlar\u0131n i\u015flemlerini h\u0131zl\u0131<\/strong> ve kolay \u015fekilde<\/strong> y\u00fcr\u00fctmelerini sa\u011fl\u0131yoruz”<\/em> dedi.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. YEDA\u015e, hizmet sorumlulu\u011fundaki 5 il ve il\u00e7elerdeki 36 noktada Kullan\u0131c\u0131 Hizmetleri Merkezlerinde sundu\u011fu hizmetle m\u00fc\u015fteri memnuniyetini sa\u011flad\u0131. Samsun, Ordu, \u00c7orum, Amasya, Sinop […]<\/p>\n","protected":false},"author":1,"featured_media":181326,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[4546,111332,6600,9138],"views":40,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/181323"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=181323"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/181323\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/181326"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=181323"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=181323"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=181323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}