{"id":179950,"date":"2023-10-12T18:15:21","date_gmt":"2023-10-12T15:15:21","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=179950"},"modified":"2023-10-12T18:15:21","modified_gmt":"2023-10-12T15:15:21","slug":"tuketici-memnuniyetini-ilke-edinen-firma-odulu-aksa-dogalgaz-in","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/tuketici-memnuniyetini-ilke-edinen-firma-odulu-aksa-dogalgaz-in\/","title":{"rendered":"(Turkish) T\u00fcketici Memnuniyetini \u0130lke Edinen Firma \u00d6d\u00fcl\u00fc Aksa Do\u011falgaz\u2019\u0131n…"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

27 il, 260 il\u00e7e ve beldede 5 milyona yak\u0131n abonesine hizmet veren T\u00fcrkiye\u2019nin en b\u00fcy\u00fck \u00f6zel do\u011fal gaz da\u011f\u0131t\u0131m \u015firketi Aksa Do\u011falgaz, T.C. Ticaret Bakanl\u0131\u011f\u0131 taraf\u0131ndan 26\u2019nc\u0131s\u0131 d\u00fczenlenen T\u00fcketici \u00d6d\u00fclleri\u2019nde T\u00fcketici Memnuniyetini \u0130lke Edinen Firma \u00d6d\u00fcl\u00fc\u2019n\u00fcn sahibi oldu.\u00a0Aksa Do\u011falgaz Y\u00f6netim Kurulu Ba\u015fkan\u0131 Ya\u015far Arslan, \u201c20 y\u0131ld\u0131r\u00a0t\u00fcketici memnuniyetini \u00fcst seviyede tutma ilkemiz do\u011frultusunda yat\u0131r\u0131mlar\u0131m\u0131z\u0131 hayata ge\u00e7iriyor,\u00a0hizmet kalitemizi s\u00fcrekli art\u0131rmak i\u00e7in dijital d\u00f6n\u00fc\u015f\u00fcm \u00e7al\u0131\u015fmalar\u0131na a\u011f\u0131rl\u0131k veriyoruz. \u00d6n\u00fcm\u00fczdeki d\u00f6nemde devreye alaca\u011f\u0131m\u0131z yapay zeka tabanl\u0131 \u00e7\u00f6z\u00fcmlerle birlikte m\u00fc\u015fteri deneyim yolculu\u011funu t\u00fcm temas noktalar\u0131m\u0131zda s\u00fcrekli \u00f6l\u00e7\u00fcmleyerek abonelerimize daha zengin ve etkin bir m\u00fc\u015fteri deneyimi ya\u015fatmay\u0131 ama\u00e7l\u0131yoruz\u201d dedi.<\/strong><\/h2>\n

\"\"<\/p>\n

20 y\u0131l \u00f6nce kuruldu\u011fu ilk g\u00fcnden itibaren i\u015f yap\u0131\u015f y\u00f6ntemlerinin oda\u011f\u0131na \u201cM\u00fckemmel T\u00fcketici Memnuniyeti\u201d ilkesini alan Aksa Do\u011falgaz, T.C. Ticaret Bakanl\u0131\u011f\u0131 taraf\u0131ndan d\u00fczenlenen 26. T\u00fcketici \u00d6d\u00fclleri\u2019nde T\u00fcketici Memnuniyetini \u0130lke Edinen Firma \u00d6d\u00fcl\u00fc\u2019ne de\u011fer g\u00f6r\u00fcld\u00fc. T\u00fcketici bilincinin geli\u015ftirilmesi, t\u00fcketicilerin yasal haklar\u0131n\u0131 kullanmalar\u0131 konusunda \u00f6zendirilmesi, t\u00fcketici talep ve tercihlerini dikkate alan firmalar\u0131n te\u015fvik edilmesi, t\u00fcketici hukuku veya t\u00fcketicinin korunmas\u0131 ile ilgili bilimsel \u00e7al\u0131\u015fmalar\u0131n \u00f6zendirilmesi amac\u0131yla da\u011f\u0131t\u0131lan T\u00fcketici \u00d6d\u00fclleri bu y\u0131l T\u00fcrkiye Odalar ve Borsalar Birli\u011fi\u2019nde ger\u00e7ekle\u015ftirildi. Cumhurba\u015fkan\u0131 Say\u0131n Recep Tayyip Erdo\u011fan, Ticaret Bakan\u0131 Say\u0131n Prof. Dr. \u00d6mer Bolat ve Aksa Y\u00f6netim Kurulu \u00dcyeleri\u2019nin kat\u0131ld\u0131\u011f\u0131 \u00f6d\u00fcl t\u00f6reninde Aksa Do\u011falgaz Y\u00f6netim Kurulu Ba\u015fkan\u0131 Say\u0131n Ya\u015far Arslan\u2019a \u00f6d\u00fcl\u00fc Cumhurba\u015fkan\u0131 Say\u0131n Recep Tayyip Erdo\u011fan takdim etti.<\/p>\n

Kazanc\u0131 Holding\u2019in yar\u0131m asr\u0131 a\u015fan deneyiminden g\u00fc\u00e7 al\u0131yoruz<\/strong><\/h3>\n

Cumhurba\u015fkan\u0131 Say\u0131n Recep Tayyip Erdo\u011fan ile Ticaret Bakan\u0131 Say\u0131b Prof. Dr. \u00d6mer Bolat\u2019a te\u015fekk\u00fcrlerini sunan\u00a0Aksa Do\u011falgaz Y\u00f6netim Kurulu Ba\u015fkan\u0131 Ya\u015far Arslan, alm\u0131\u015f olduklar\u0131 \u00f6d\u00fcl\u00fcn Aksa Do\u011falgaz i\u00e7in b\u00fcy\u00fck anlamlar ifade etmesinin yan\u0131 s\u0131ra her zaman daha iyisini ortaya koymak i\u00e7in etkili bir motivasyon kayna\u011f\u0131 oldu\u011funu s\u00f6yledi. Arslan,\u00a0T\u00fcrkiye\u2019nin en geni\u015f co\u011frafi da\u011f\u0131t\u0131m alan\u0131na hizmet veren Aksa Do\u011falgaz olarak 27 il, 260 il\u00e7e ve beldede 5 milyona yak\u0131n aboneye do\u011fal gaz arz\u0131n\u0131 en g\u00fcvenli \u015fekilde sa\u011flarken\u00a0Kazanc\u0131 Holding\u2019in yar\u0131m asr\u0131 a\u015fan deneyimi ve bilgi birikiminden g\u00fc\u00e7 alarak ilerlediklerini belirtti.<\/p>\n

Ba\u015far\u0131n\u0131n temelinde m\u00fc\u015fteri memnuniyeti var<\/strong><\/h3>\n

T\u00fcm operasyonel s\u00fcre\u00e7lerini m\u00fckemmel m\u00fc\u015fteri memnuniyeti hedefiyle hayata ge\u00e7irdiklerini ifade eden Arslan, \u201c20 y\u0131ld\u0131r\u00a0t\u00fcketici memnuniyetini \u00fcst seviyede tutma ilkemiz do\u011frultusunda yat\u0131r\u0131mlar\u0131m\u0131z\u0131 hayata ge\u00e7iriyor,\u00a0hizmet kalitemizi s\u00fcrekli art\u0131rmak i\u00e7in dijital d\u00f6n\u00fc\u015f\u00fcm \u00e7al\u0131\u015fmalar\u0131na a\u011f\u0131rl\u0131k veriyoruz. \u00d6n\u00fcm\u00fczdeki d\u00f6nemde devreye alaca\u011f\u0131m\u0131z yapay zeka tabanl\u0131 \u00e7\u00f6z\u00fcmlerle birlikte m\u00fc\u015fteri deneyim yolculu\u011funu t\u00fcm temas noktalar\u0131m\u0131zda s\u00fcrekli \u00f6l\u00e7\u00fcmleyerek abonelerimize daha zengin ve etkin bir m\u00fc\u015fteri deneyimi ya\u015fatmay\u0131 ama\u00e7l\u0131yoruz\u201d dedi.<\/p>\n

7\/24 g\u00f6rev ba\u015f\u0131nday\u0131z<\/strong><\/h3>\n

Ad\u0131mlar\u0131n\u0131 sekt\u00f6re y\u00f6n vermenin sorumlulu\u011funun bilincinde olarak att\u0131klar\u0131n\u0131n alt\u0131n\u0131 \u00e7izen Arslan, \u201c\u0130\u015fimize, \u00fclkemize, insana ve do\u011faya kar\u015f\u0131 sorumluluk ve tutkuyla \u00e7al\u0131\u015fmalar\u0131m\u0131z\u0131 s\u00fcrd\u00fcr\u00fcyoruz. Faaliyet alan\u0131m\u0131z\u0131n hassasiyeti gere\u011fi operasyonlar\u0131m\u0131z\u0131 7\/24 g\u00f6rev ba\u015f\u0131nda olacak \u015fekilde kurguluyoruz. 27 il, 260 il\u00e7e ve beldede 16,6 milyon n\u00fcfusa, 6,2 milyon potansiyel aboneye hizmet vermek amac\u0131yla durmaks\u0131z\u0131n \u00e7al\u0131\u015f\u0131yor, daha fazla haneye konforlu hayat\u0131 g\u00f6t\u00fcrmek hedefiyle yat\u0131r\u0131mlar\u0131m\u0131zla b\u00fcy\u00fcmeye, ula\u015ft\u0131\u011f\u0131m\u0131z alan\u0131 geni\u015fletmeye devam ediyoruz. Bug\u00fcn, \u015febeke uzunlu\u011fumuz 42 bin kilometreye, pazar pay\u0131m\u0131z ise y\u00fczde 21\u2019e ula\u015ft\u0131. Yayg\u0131n ofis a\u011f\u0131m\u0131z, mobil \u015fubelerimiz, e-Devlet kanal\u0131 ba\u015fta olmak \u00fczere kurumsal Online \u0130\u015flemler kanal\u0131m\u0131zla abonelerimize kesintisiz hizmet sunuyor, 444 4 187 numaral\u0131 \u00c7\u00f6z\u00fcm Merkezimiz ve 187 Do\u011fal Gaz Acil Hatt\u0131m\u0131z ile abonelerimizin istek ve taleplerine 7 g\u00fcn 24 saat h\u0131zl\u0131 \u00e7\u00f6z\u00fcm \u00fcretiyoruz\u201d diye konu\u015ftu.<\/p>\n

Gelecek nesillere daha ya\u015fanabilir bir d\u00fcnya<\/strong><\/h3>\n

Faaliyetlerini s\u00fcrd\u00fcr\u00fclebilir bir d\u00fcnya hedefiyle hayata ge\u00e7irdiklerini dile getiren Arslan, \u201cKazanc\u0131 Holding ve Grup \u015eirketleri; do\u011fal kaynaklar\u0131n s\u00fcrd\u00fcr\u00fclebilirli\u011fi, at\u0131k miktar\u0131n\u0131n asgari d\u00fczeye indirilmesi, toprak, hava ve su kirlili\u011finin \u00f6nlenmesi gibi gelecek nesillere daha ya\u015fanabilir bir d\u00fcnya b\u0131rakmak i\u00e7in \u00f6nem ta\u015f\u0131yan hususlarda \u00f6rnek te\u015fkil eden uygulamalara imza at\u0131yor. Bu k\u00f6kl\u00fc yap\u0131n\u0131n bir par\u00e7as\u0131 olarak bizler de t\u00fcm s\u00fcre\u00e7lerimizin merkezine s\u00fcrd\u00fcr\u00fclebilirlik yakla\u015f\u0131m\u0131n\u0131 konumland\u0131r\u0131yoruz. Karbon \u0130zleme Projemiz i\u015fte bu bak\u0131\u015f a\u00e7\u0131s\u0131ndan do\u011fdu; faaliyetlerimizden kaynakl\u0131 veya dolayl\u0131 olarak olu\u015fan sera gaz\u0131 emisyon oran\u0131m\u0131z\u0131 hesaplama ve raporlama \u00f6n haz\u0131rl\u0131k ve fizibilite \u00e7al\u0131\u015fmalar\u0131m\u0131za ba\u015flad\u0131k, 2024 y\u0131l\u0131 itibar\u0131yla verilerimizi do\u011frulatmam\u0131z\u0131n ard\u0131ndan belgelendirece\u011fiz. Bunun yan\u0131 s\u0131ra lisans alan\u0131m\u0131zda do\u011fal gaz kullan\u0131lmas\u0131yla sadece 1 y\u0131lda 9,3 milyon ton daha az karbon emisyonu ger\u00e7ekle\u015fti. Bu oran, neredeyse 392 milyon a\u011fa\u00e7tan olu\u015fan bir orman\u0131n temizleyebilece\u011fi miktarla e\u015f de\u011fer olmakla birlikte yakla\u015f\u0131k 1 milyon insan\u0131n da karbon emisyonunu n\u00f6trledi\u011fimiz anlam\u0131na geliyor\u201d dedi.<\/p>\n

Do\u011fal gaza y\u00fczde 20 oran\u0131nda hidrojen kar\u0131\u015ft\u0131r\u0131yoruz<\/strong><\/h3>\n

Daha \u00e7evreci alternatiflere y\u00f6nelik y\u00fcr\u00fctt\u00fckleri Ar-Ge \u00e7al\u0131\u015fmalar\u0131na ili\u015fin bilgiler veren Arslan, s\u00f6zlerine \u015f\u00f6yle devam etti: \u201cAvrupa ile paralel olarak s\u0131f\u0131r emisyonlu hidrojen kullan\u0131m\u0131n\u0131 art\u0131rmak ve T\u00fcrkiye\u2019nin enerji arz g\u00fcvenli\u011fini \u00e7e\u015fitlendirmek i\u00e7in iki y\u0131l \u00f6nce Yenilenebilir Gaz \u00dcretilmesi Ar-Ge Projesi\u2019ni ba\u015flatm\u0131\u015ft\u0131k. Bu \u00e7al\u0131\u015fmam\u0131z\u0131 Enerji ve Tabii Kaynaklar Bakanl\u0131\u011f\u0131 ile EPDK yak\u0131ndan takip ediyor. GAZB\u0130R-GAZMER b\u00fcnyesinde hayata ge\u00e7irdi\u011fimiz projemizde do\u011fal gaza y\u00fczde 20 oran\u0131nda hidrojen kar\u0131\u015ft\u0131r\u0131yoruz. Projemiz kapsam\u0131nda hidrojen, karbondan ar\u0131nd\u0131rma g\u00f6revi \u00fcstlenmekle kalm\u0131yor, arz\u0131n fazla oldu\u011fu durumlarda ise yenilenebilir enerjiyi depolama ve aktar\u0131m arac\u0131 olarak kullan\u0131labiliyor. \u00c7al\u0131\u015fmam\u0131z\u0131 geli\u015ftirerek bir hidrojen k\u00f6y\u00fc kurmay\u0131 ama\u00e7l\u0131yoruz\u201d dedi.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. 27 il, 260 il\u00e7e ve beldede 5 milyona yak\u0131n abonesine hizmet veren T\u00fcrkiye\u2019nin en b\u00fcy\u00fck \u00f6zel do\u011fal gaz da\u011f\u0131t\u0131m \u015firketi Aksa Do\u011falgaz, […]<\/p>\n","protected":false},"author":1,"featured_media":179952,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[46,53],"tags":[16281,2677],"views":39,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/179950"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=179950"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/179950\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/179952"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=179950"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=179950"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=179950"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}