{"id":179915,"date":"2023-10-11T17:44:50","date_gmt":"2023-10-11T14:44:50","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=179915"},"modified":"2023-10-11T17:45:30","modified_gmt":"2023-10-11T14:45:30","slug":"dogalgaz-sektoru-nde-musteri-deneyimi-odakli-isbirligi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/dogalgaz-sektoru-nde-musteri-deneyimi-odakli-isbirligi\/","title":{"rendered":"(Turkish) Do\u011falgaz Sekt\u00f6r\u00fcnde M\u00fc\u015fteri Deneyimi Odakl\u0131 \u0130\u015fbirli\u011fi"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Yapay zeka tabanl\u0131 \u00e7\u00f6z\u00fcmleri ile m\u00fc\u015fteri deneyim yolculu\u011funun iyile\u015ftirilmesine olanak sa\u011flayan Alterna CX, T\u00fcrkiye<\/strong>\u2019<\/strong>nin en b\u00fcy\u00fck <\/strong>\u00f6<\/strong>zel do\u011falgaz da\u011f\u0131t\u0131m \u015firketi Aksa Do\u011falgaz ile i\u015f birli\u011fi yapt\u0131\u011f\u0131n\u0131 duyurdu. Hizmet verdi\u011fi 27 il merkezi, 260 il\u00e7e ve beldede dijital d<\/strong>\u00f6<\/strong>n\u00fc\u015f\u00fcm \u00e7al\u0131\u015fmalar\u0131n\u0131 ba\u015far\u0131yla s\u00fcrd\u00fcren Aksa Do\u011falgaz, \u00e7evrimi\u00e7i ve \u00e7evrimd\u0131\u015f\u0131 t\u00fcm temas noktalar\u0131nda m\u00fc\u015fteri deneyim yolculu\u011funu u\u00e7<\/strong>tan uca <\/strong>\u00f6<\/strong>l\u00e7\u00fcmleyerek geli\u015ftirece\u011fi proaktif \u00e7\u00f6z\u00fcmlerle m\u00fckemmel m\u00fc\u015fteri deneyiminin s\u00fcreklili\u011fini sa\u011flamay\u0131 hedefliyor.<\/strong><\/h2>\n

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Yapay zek\u00e2 tabanl\u0131 veri analiti\u011fi sayesinde m\u00fc\u015fteri yolculu\u011funu \u00f6l\u00e7\u00fcmleyerek s\u00fcrekli iyile\u015ftirilmesine olanak sa\u011flayan Alterna CX, T\u00fcrkiye\u2019de 27 il merkezi ile 260 il\u00e7e ve beldede 5 milyona yak\u0131n abonesine do\u011falgaz\u0131 g\u00fcvenle ula\u015ft\u0131ran Aksa Do\u011falgaz ile i\u015f birli\u011fine imza att\u0131. Aksa Do\u011falgaz, ba\u011flant\u0131 anla\u015fmas\u0131ndan tesisat kontrol\u00fcne, gaz a\u00e7madan s\u00f6zle\u015fme sonland\u0131rmaya kadar do\u011falgaz aboneli\u011fini kapsayan t\u00fcm s\u00fcre\u00e7lerini belirli periyotlarda g\u00f6nderece\u011fi anketlerle s\u00fcrekli \u00f6l\u00e7\u00fcmleyerek geri bildirimlere g\u00f6re yapaca\u011f\u0131 iyile\u015ftirmelerle abonelerine t\u00fcm temas noktalar\u0131nda zengin ve etkin bir m\u00fc\u015fteri deneyimi ya\u015fatmay\u0131 ama\u00e7l\u0131yor.<\/p>\n

Do\u011falgaz da\u011f\u0131t\u0131m alan\u0131nda <\/strong>\u00f6<\/strong>nc\u00fc bir inisiyatif<\/strong><\/h3>\n

Aksa Do\u011falgaz ile yapacaklar\u0131 i\u015f birli\u011finde, m\u00fc\u015fteri deneyim yolculu\u011funun kritik temaslar\u0131nda memnuniyet \u00f6l\u00e7\u00fcm\u00fcn\u00fcn yan\u0131nda memnuniyeti en \u00e7ok etkileyen fakt\u00f6rlerin yapay zeka ile analiz edilerek \u00f6nceliklendirilece\u011fini belirten Alterna CX Genel M\u00fcd\u00fcr\u00fc G\u00fcrol Kurt<\/strong>, \u201cAksa Do\u011falgaz\u2019da y\u00fcr\u00fct\u00fclecek \u00e7al\u0131\u015fma do\u011falgaz da\u011f\u0131t\u0131m alan\u0131nda \u00f6nc\u00fc bir inisiyatif. M\u00fckemmel m\u00fc\u015fteri deneyimi odakl\u0131 vizyonlar\u0131 i\u00e7in kendilerini kutluyoruz, i\u015f birli\u011fimiz i\u00e7in heyecanl\u0131y\u0131z\u201d<\/em> dedi.<\/p>\n

T\u00fcm b<\/strong>\u00f6<\/strong>lgelerimizde g\u00fc\u00e7l\u00fc abone ili\u015fkileri<\/strong><\/h3>\n

Alterna CX ile ger\u00e7ekle\u015ftirecekleri yapay zeka destekli stratejilerle elde edecekleri t\u00fcm geri bildirimlerin yaln\u0131zca abone yolculu\u011funu \u015fekillendirmekle kalmay\u0131p operasyonel \u00e7al\u0131\u015fmalar\u0131n verimlili\u011fine de b\u00fcy\u00fck katk\u0131 sa\u011flayaca\u011f\u0131n\u0131 belirten Aksa Do\u011falgaz Sat\u0131\u015f, Pazarlama ve M\u00fc\u015fteri \u0130li\u015fkileri Direkt\u00f6r\u00fc \u015einasi G\u00f6lba\u015f\u0131<\/strong>, \u201cAksa Do\u011falgaz olarak bug\u00fcn 27 il merkezi, 260 il\u00e7e ve beldede 5 milyonu a\u015fk\u0131n aboneye do\u011falgaz da\u011f\u0131t\u0131m hizmeti veriyoruz. Geni\u015fleyen da\u011f\u0131t\u0131m b\u00f6lgelerimizdeki hizmet kalitesini s\u00fcrekli y\u00fckseltmek i\u00e7in dijital d\u00f6n\u00fc\u015f\u00fcm \u00e7al\u0131\u015fmalar\u0131na a\u011f\u0131rl\u0131k veriyor, m\u00fckemmel m\u00fc\u015fteri deneyimini sa\u011flayacak y\u00fcksek kalitede bir s\u00fcre\u00e7 organizasyonu hayata ge\u00e7iyoruz. Alterna CX\u2019in sundu\u011fu yapay zek\u00e2 tabanl\u0131 \u00e7\u00f6z\u00fcmlerle birlikte m\u00fc\u015fteri deneyim yolculu\u011funu t\u00fcm temas noktalar\u0131m\u0131zda s\u00fcrekli \u00f6l\u00e7\u00fcmleyerek abonelerimize beklentilerine uygun, zengin ve etkin bir m\u00fc\u015fteri deneyimi ya\u015fatmay\u0131 ama\u00e7l\u0131yoruz. Bu hedefimize ula\u015fmak i\u00e7in birlikte yola \u00e7\u0131kt\u0131\u011f\u0131m\u0131z Alterna CX<\/strong>\u2019e sa\u011flayacaklar\u0131 katk\u0131lar i\u00e7in te\u015fekk\u00fcrlerimi sunuyorum\u201d<\/em> diye konu\u015ftu.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Yapay zeka tabanl\u0131 \u00e7\u00f6z\u00fcmleri ile m\u00fc\u015fteri deneyim yolculu\u011funun iyile\u015ftirilmesine olanak sa\u011flayan Alterna CX, T\u00fcrkiye\u2019nin en b\u00fcy\u00fck \u00f6zel do\u011falgaz da\u011f\u0131t\u0131m \u015firketi Aksa Do\u011falgaz […]<\/p>\n","protected":false},"author":1,"featured_media":179917,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[46,53],"tags":[16281,110916,110814,110917],"views":44,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/179915"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=179915"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/179915\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/179917"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=179915"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=179915"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=179915"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}