{"id":179245,"date":"2023-09-14T18:54:21","date_gmt":"2023-09-14T15:54:21","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=179245"},"modified":"2023-09-14T18:54:21","modified_gmt":"2023-09-14T15:54:21","slug":"memnuniyet-4-0-projesi-kapsaminda-altyapi-tamamen-dijitallesti","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/memnuniyet-4-0-projesi-kapsaminda-altyapi-tamamen-dijitallesti\/","title":{"rendered":"(Turkish) \u2018Memnuniyet 4.0\u2019 Projesi Kapsam\u0131nda Altyap\u0131 Tamamen Dijitalle\u015fti"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Elektrik da\u011f\u0131t\u0131m \u015firketi OEDA\u015e, saha \u00e7al\u0131\u015fmalar\u0131nda zorunlu olarak yap\u0131lmas\u0131 gereken planl\u0131 kesintilerde veya olas\u0131 ar\u0131za durumlar\u0131nda t\u00fcketicilerine farkl\u0131 kanallardan h\u0131zl\u0131 bilgi vermek amac\u0131yla 2021 y\u0131l\u0131nda hayata ge\u00e7irdi\u011fi \u2018Memnuniyet 4.0\u2019 projesi kapsam\u0131nda altyap\u0131s\u0131n\u0131 tamamen dijitalle\u015ftirdi. OEDA\u015e Direkt\u00f6r\u00fc Muzaffer Yal\u00e7\u0131n, \u201cArt\u0131k t\u00fcketicilerimizin hangi ilden bizi arad\u0131\u011f\u0131n\u0131, hangi kesintiden etkilendi\u011fini otomatik olarak tespit ederek, \u00e7ok daha h\u0131zl\u0131 bir \u015fekilde bilgi verebiliyoruz. Ayr\u0131ca enerji kesintileriyle ilgili aramalar\u0131n y\u00fczde 40\u2019\u0131n\u0131 interaktif sesli yan\u0131t sistemiyle \u00e7\u00f6z\u00fcyoruz. Bu \u00e7al\u0131\u015fmalar\u0131m\u0131z neticesinde T\u00fcrkiye\u2019deki 21 elektrik da\u011f\u0131t\u0131m \u015firketi i\u00e7inde m\u00fc\u015fteri memnuniyeti en y\u00fcksek \u015firket olduk.\u201d dedi. <\/strong><\/h2>\n

Afyonkarahisar, Bilecik, Eski\u015fehir, K\u00fctahya ve U\u015fak\u2019ta elektrik da\u011f\u0131t\u0131m hizmeti sa\u011flayan Osmangazi Elektrik Da\u011f\u0131t\u0131m Anonim \u015eirketi (OEDA\u015e)<\/strong>, hayat\u0131na dokundu\u011fu 3 milyon ki\u015fiye<\/strong> verdi\u011fi hizmetin kalitesini s\u00fcrekli olarak art\u0131rmak i\u00e7in Ar-Ge<\/strong> ve dijitalle\u015fme yat\u0131r\u0131mlar\u0131<\/strong> ger\u00e7ekle\u015ftiriyor. \u015eirket bu kapsamda 2021 y\u0131l\u0131n\u0131n son ay\u0131nda ba\u015flatt\u0131\u011f\u0131 \u2018Memnuniyet 4.0\u2019 projesi<\/strong> ile de m\u00fc\u015fteri memnuniyetini \u00fcst seviyeye ta\u015f\u0131d\u0131. Proje ge\u00e7ti\u011fimiz ay a\u00e7\u0131klanan ve uluslararas\u0131 arenada i\u015f d\u00fcnyas\u0131n\u0131n en prestijli \u00f6d\u00fcllerinden biri olarak kabul edilen Stevie International Business Awards<\/strong>\u2019ta da \u2018En \u0130yi Teknik Destek \u00c7\u00f6z\u00fcmleri\u2019 kategorisinde<\/strong> \u00f6d\u00fcle lay\u0131k g\u00f6r\u00fclm\u00fc\u015ft\u00fc.<\/p>\n

Muzaffer Yal\u00e7\u0131n: \u201cMemnuniyet 4.0 ile bilgi ak\u0131\u015f\u0131n\u0131 h\u0131zland\u0131rd\u0131k\u201d<\/strong><\/h3>\n

\"\"Memnuniyet 4.0 hakk\u0131nda bilgi veren OEDA\u015e Direkt\u00f6r\u00fc Muzaffer Yal\u00e7\u0131n<\/strong>, projenin \u00e7\u0131k\u0131\u015f noktas\u0131n\u0131 \u015fu s\u00f6zlerle anlatt\u0131; \u201cOEDA\u015e olarak g\u00fcvenli ve s\u00fcrd\u00fcr\u00fclebilir enerji arz\u0131 i\u00e7in s\u00fcrekli olarak \u00e7al\u0131\u015f\u0131yor, altyap\u0131lar\u0131 yeniliyor, bak\u0131m ve onar\u0131m \u00e7al\u0131\u015fmalar\u0131 yap\u0131yoruz. Bu \u00e7al\u0131\u015fmalar\u0131n baz\u0131lar\u0131nda g\u00fcvenlik a\u00e7\u0131s\u0131ndan zorunlu olarak planl\u0131 kesinti yap\u0131lmas\u0131 gerekiyor. Bunun yan\u0131nda olas\u0131 ar\u0131zalardan kaynakl\u0131 kesintiler s\u00f6z konusu olabiliyor. \u0130\u015fte bu durumlarda t\u00fcketiciler bilgi almak i\u00e7in \u00e7a\u011fr\u0131 merkezlerini ar\u0131yor. Yap\u0131lan ara\u015ft\u0131rmalar da elektrik da\u011f\u0131t\u0131m \u015firketlerinin \u00e7a\u011fr\u0131 merkezlerine gelen aramalar\u0131n y\u00fczde 70\u2019inin ar\u0131za bildirimi ve kesintiler hakk\u0131nda bilgi alma ama\u00e7l\u0131 oldu\u011funu g\u00f6steriyor. Biz de b\u00f6yle durumlarda bilgi ak\u0131\u015f\u0131n\u0131 h\u0131zland\u0131rmak amac\u0131yla ileti\u015fim kanallar\u0131m\u0131z\u0131 \u00e7e\u015fitlendirdik ve daha esnek, dijital bir altyap\u0131 kurduk.\u201d<\/em><\/p>\n

\u201cT\u00fcketicilerimizin hangi b\u00f6lgeden arad\u0131\u011f\u0131n\u0131 tespit edebiliyoruz\u201d<\/strong><\/h3>\n

Yap\u0131lan Ar-Ge \u00e7al\u0131\u015fmas\u0131 neticesinde OEDA\u015e \u00c7\u00f6z\u00fcm Merkezi\u2019ne gelen aramalar\u0131n hangi ilden yap\u0131ld\u0131\u011f\u0131n\u0131 tespit edebildiklerini s\u00f6yleyen Yal\u00e7\u0131n<\/strong>, \u201cProjemizden \u00f6nce t\u00fcketicilerimizin hangi ilden arad\u0131\u011f\u0131na bak\u0131lmaks\u0131z\u0131n hizmet verdi\u011fimiz be\u015f ildeki t\u00fcm planl\u0131 kesinti ve ar\u0131zalar, interaktif sesli yan\u0131t (IVR) \u00fczerinden anons ediliyordu. \u015eu anda ise t\u00fcketicilerimiz yaln\u0131zca arad\u0131\u011f\u0131 \u015fehirle ilgili bilgileri dinliyor. Hatta hangi ar\u0131za veya kesintiden etkilendiklerini de otomatik olarak tespit edip, IVR \u00fczerinden kendilerine ihtiya\u00e7 duyduklar\u0131 bilgiyi sa\u011fl\u0131yoruz. Proje ile birlikte ge\u00e7en \u00e7a\u011fr\u0131lar\u0131n y\u00fczde 40\u2019\u0131n\u0131 IVR \u00fczerinden \u00e7\u00f6z\u00fcml\u00fcyoruz.\u201d<\/em> dedi.<\/p>\n

\u201cT\u00fcketici memnuniyetini y\u00fczde 87\u2019ye y\u00fckselttik\u201d<\/strong><\/h3>\n

Memnuniyet 4.0 projesinin yan\u0131 s\u0131ra ileti\u015fim kanallar\u0131n\u0131 \u00e7e\u015fitlendirerek hizmet kalitelerini ve t\u00fcketici memnuniyetini art\u0131rd\u0131klar\u0131n\u0131 ifade eden Yal\u00e7\u0131n<\/strong> \u015f\u00f6yle devam etti; \u201c7 g\u00fcn 24 saat hizmet veren \u2018ALO 186 OEDA\u015e \u00c7\u00f6z\u00fcm Merkezimizin yan\u0131 s\u0131ra mobil uygulama, e-posta, ve internet sitemiz gibi farkl\u0131 kanallar\u0131m\u0131zdan t\u00fcketicilerimizin bize ula\u015fabildi\u011fi, t\u00fcm i\u015flemlerini ger\u00e7ekle\u015ftirebilece\u011fi, i\u015flemlerini takip edebilece\u011fi esnek bir yap\u0131 olu\u015fturduk. T\u00fcm bu \u00e7al\u0131\u015fmalar\u0131m\u0131z neticesinde Enerji ve Tabii Kaynaklar Bakanl\u0131\u011f\u0131 taraf\u0131ndan 2021 y\u0131l\u0131nda tarafs\u0131z bir kurulu\u015fa yapt\u0131r\u0131lan ankette \u00fclkemizdeki 21 da\u011f\u0131t\u0131m \u015firketi i\u00e7erisinde m\u00fc\u015fteri memnuniyeti en y\u00fcksek \u015firket olduk. \u015eu anda memnuniyet seviyemiz y\u00fczde 87 band\u0131nda. Hedefimiz bu oran\u0131 y\u00fczde 100\u2019e \u00e7\u0131karmak.\u201d<\/em><\/p>\n

Yal\u00e7\u0131n <\/strong>ayr\u0131ca Memnuniyet 4.0 projesinin ikinci faz\u0131 kapsam\u0131nda t\u00fcketicilerin tek tu\u015fla ar\u0131za<\/strong> ve kesinti ihbar\u0131<\/strong> olu\u015fturabilmesi, chatbot<\/strong> ve canl\u0131 chat<\/strong> i\u00e7in \u00e7al\u0131\u015fmalar\u0131n\u0131 s\u00fcrd\u00fcrd\u00fcklerini, bunlar\u0131 da yak\u0131n zamanda devreye almay\u0131 hedeflediklerini belirtti.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Elektrik da\u011f\u0131t\u0131m \u015firketi OEDA\u015e, saha \u00e7al\u0131\u015fmalar\u0131nda zorunlu olarak yap\u0131lmas\u0131 gereken planl\u0131 kesintilerde veya olas\u0131 ar\u0131za durumlar\u0131nda t\u00fcketicilerine farkl\u0131 kanallardan h\u0131zl\u0131 bilgi vermek […]<\/p>\n","protected":false},"author":1,"featured_media":179248,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[110701,15016,6600,9749,7471],"views":32,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/179245"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=179245"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/179245\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/179248"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=179245"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=179245"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=179245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}