{"id":173992,"date":"2023-05-02T13:30:29","date_gmt":"2023-05-02T10:30:29","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=173992"},"modified":"2023-05-02T13:31:06","modified_gmt":"2023-05-02T10:31:06","slug":"zorlu-enerji-abonelerinden-memnuniyet-karnesine-yuksek-not","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/zorlu-enerji-abonelerinden-memnuniyet-karnesine-yuksek-not\/","title":{"rendered":"(Turkish) ’Zorlu Enerji Aboneleri’nden Memnuniyet Karnesine Y\u00fcksek Not"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

M\u00fc\u015fteri memnuniyetini \u00f6n planda tutarak y\u00fcksek hizmet kalitesi sa\u011flamay\u0131 hedefleyen Zorlu Enerji\u2019nin Elektrik Perakende Sat\u0131\u015f \u015eirketi OEPSA\u015e, ge\u00e7ti\u011fimiz y\u0131l yap\u0131lan g\u00f6r\u00fc\u015fmeler \u00fczerinden ger\u00e7ekle\u015ftirdi\u011fi \u201c\u00c7a\u011fr\u0131 Merkezi Memnuniyet Anketi\u201d sonu\u00e7lar\u0131n\u0131 a\u00e7\u0131klad\u0131. Zorlu Enerji Elektrik Perakende Sat\u0131\u015f \u015eirketi \u00e7a\u011fr\u0131 merkezi taraf\u0131ndan abonelerle yap\u0131lan g\u00f6r\u00fc\u015fmeler \u00fczerinden toplam 388 bin ki\u015fiyle yap\u0131lan g\u00f6r\u00fc\u015fmeler sonras\u0131nda geri d\u00f6n\u00fc\u015f al\u0131nan abonelerle ger\u00e7ekle\u015ftirilen ankette, memnuniyet oran\u0131 %92 olarak ger\u00e7ekle\u015fti.<\/strong><\/h2>\n

Gelece\u011fin enerji \u015firketi olma vizyonu do\u011frultusunda abonelerine s\u00fcrd\u00fcr\u00fclebilir ve yenilik\u00e7i hizmetler sunarak i\u015f yap\u0131\u015f modelini g\u00fcvene dayal\u0131 ili\u015fkiler kurmak \u00fczerine geli\u015ftiren Zorlu Enerji\u2019nin, \"\"Afyonkarahisar, Bilecik, Eski\u015fehir, K\u00fctahya ve U\u015fak<\/strong> illerinde faaliyet y\u00fcr\u00fcten Elektrik Perakende Sat\u0131\u015f \u015eirketi OEPSA\u015e<\/strong> (Osmangazi Elektrik Perakende Sat\u0131\u015f A\u015e), ge\u00e7ti\u011fimiz y\u0131l 388 bin ki\u015fiyle yap\u0131lan g\u00f6r\u00fc\u015fmeler sonras\u0131nda memnuniyet anketine kat\u0131lanlarla ger\u00e7ekle\u015ftirdi\u011fi \u00c7a\u011fr\u0131 Merkezi Memnuniyet Anketi<\/strong> ara\u015ft\u0131rmas\u0131 sonu\u00e7lar\u0131nda y\u00fczleri g\u00fcld\u00fcrd\u00fc. Zorlu Enerji Elektrik Perakende Sat\u0131\u015f \u015eirketi \u00e7a\u011fr\u0131 merkezi taraf\u0131ndan ger\u00e7ekle\u015ftirilen \u201c\u00c7a\u011fr\u0131 Merkezi Memnuniyet Anketi\u201dnde abonelerin memnuniyet oran\u0131 %92 olarak ger\u00e7ekle\u015fti.<\/p>\n

Aboneler ald\u0131klar\u0131 hizmetten memnun kald\u0131<\/strong><\/h3>\n

Zorlu Enerji\u2019nin hizmet verdi\u011fi illeri kapsayan ankette, en y\u00fcksek kat\u0131l\u0131m sa\u011flayan Eski\u015fehir aboneleri, ayn\u0131 zamanda %93 memnuniyet oran\u0131 ile ald\u0131klar\u0131 hizmetten en \u00e7ok memnuniyet duyan il oldu. Eski\u015fehir\u2019i %92 memnuniyet oran\u0131 ile Bilecik, %91 ile Afyonkarahisar ve U\u015fak, %90 memnuniyet oran\u0131 ile de K\u00fctahya takip etti.<\/p>\n

Zorlu Enerji \u00c7a\u011fr\u0131 Merkezi, \u00f6d\u00fcllerin merkezi oldu<\/strong><\/h3>\n

Ge\u00e7ti\u011fimiz y\u0131l \u00f6d\u00fcllerin merkezi haline gelen Zorlu Enerji \u00c7a\u011fr\u0131 Merkezi<\/strong>, d\u00fcnyan\u0131n en iyi i\u015fverenlerinin ve insan kaynaklar\u0131 uzmanlar\u0131n\u0131n \u00f6d\u00fcllendirildi\u011fi global \u00f6d\u00fcl program\u0131 16. Stevie\u00ae Awards<\/strong> \u2018Sat\u0131\u015f ve M\u00fc\u015fteri Hizmetleri \u00d6d\u00fclleri\u2019<\/strong>nde \u201cY\u0131l\u0131n \u0130leti\u015fim Merkezi\u201d<\/strong> se\u00e7ilirken 7. A.C.E (Achievement in Customer Excellence) Awards\u2019da<\/strong> da Enerji Perakende<\/strong> kategorisinde 4’\u00fcnc\u00fc kez M\u00fckemmel M\u00fc\u015fteri Memnuniyet Ba\u015far\u0131 \u00d6d\u00fcl\u00fc<\/strong>\u2019n\u00fcn de sahibi oldu. Zorlu Enerji \u00c7a\u011fr\u0131 Merkezi yan\u0131 s\u0131ra T\u00fcrkiye\u2019nin m\u00fc\u015fteri memnuniyetini \u00f6l\u00e7en il ve tek platformu \u015eikayetvar Platformu<\/strong> taraf\u0131ndan d\u00fczenlenen \u00f6d\u00fcl program\u0131nda<\/strong> sekt\u00f6r\u00fcnde \u015fikayetlere en h\u0131zl\u0131<\/strong> ve etkin \u00e7\u00f6z\u00fcmle d\u00f6n\u00fc\u015f yapan<\/strong> \u015firket olarak \u2018Diamond\u2018 \u00f6d\u00fcl\u00fcne<\/strong> lay\u0131k g\u00f6r\u00fcld\u00fc.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. M\u00fc\u015fteri memnuniyetini \u00f6n planda tutarak y\u00fcksek hizmet kalitesi sa\u011flamay\u0131 hedefleyen Zorlu Enerji\u2019nin Elektrik Perakende Sat\u0131\u015f \u015eirketi OEPSA\u015e, ge\u00e7ti\u011fimiz y\u0131l yap\u0131lan g\u00f6r\u00fc\u015fmeler \u00fczerinden […]<\/p>\n","protected":false},"author":1,"featured_media":173994,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[109147,4546,9751,109146,41802,109148],"views":31,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/173992"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=173992"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/173992\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/173994"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=173992"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=173992"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=173992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}