{"id":172354,"date":"2023-04-04T12:33:34","date_gmt":"2023-04-04T09:33:34","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=172354"},"modified":"2023-04-04T12:33:34","modified_gmt":"2023-04-04T09:33:34","slug":"zorlu-enerji-sektoru-nun-1incisi-olarak-diamond-odulu-aldi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/zorlu-enerji-sektoru-nun-1incisi-olarak-diamond-odulu-aldi\/","title":{"rendered":"(Turkish) &#8217;Zorlu Enerji&#8217; Sekt\u00f6r\u00fcn\u00fcn 1&#8217;incisi Olarak &#8220;Diamond \u00d6d\u00fcl\u00fc&#8221; Ald\u0131"},"content":{"rendered":"<p class=\"qtranxs-available-languages-message qtranxs-available-languages-message-en\">Sorry, this entry is only available in <a href=\"https:\/\/www.enerjigazetesi.ist\/tr\/wp-json\/wp\/v2\/posts\/172354\" class=\"qtranxs-available-language-link qtranxs-available-language-link-tr\" title=\"Turkish\">Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p><p><\/p>\n<h2><strong>M\u00fc\u015fteri memnuniyetini \u00f6n planda tutarak y\u00fcksek hizmet kalitesi sa\u011flamay\u0131 hedefleyen Zorlu Enerji, kusursuz m\u00fc\u015fteri deneyimini ya\u015fatan markalar\u0131n belirlendi\u011fi 8. A.C.E (Achievement in Customer Excellence) Awards \u2018M\u00fckemmel M\u00fc\u015fteri Memnuniyeti Ba\u015far\u0131 \u00d6d\u00fclleri\u2019nde bu y\u0131l 5&#8217;inci kez \u00f6d\u00fcllendirildi. Zorlu Enerji, M\u00fckemmel M\u00fc\u015fteri Memnuniyeti Ba\u015far\u0131 \u00d6d\u00fclleri\u2019nde sekt\u00f6r\u00fcn\u00fcn birincisi olarak \u201cDiamond\u201d \u00f6d\u00fcl\u00fcn\u00fcn sahibi oldu.<\/strong><\/h2>\n<p>Gelece\u011fin enerji \u015firketi olma vizyonuyla faaliyet g\u00f6steren ve abonelerine s\u00fcrd\u00fcr\u00fclebilir, yenilik\u00e7i hizmetler sunan Zorlu Enerji, 8. A.C.E (Achievement in Customer Excellence) Awards \u2018M\u00fckemmel M\u00fc\u015fteri Memnuniyeti Ba\u015far\u0131 \u00d6d\u00fclleri\u2019nde sekt\u00f6r\u00fcn\u00fcn birincisi olarak<strong> \u201cDiamond\u201d \u00f6d\u00fcl\u00fcne<\/strong> lay\u0131k g\u00f6r\u00fcld\u00fc. Zorlu Enerji b\u00f6ylelikle M\u00fckemmel M\u00fc\u015fteri Memnuniyeti Ba\u015far\u0131 \u00d6d\u00fclleri\u2019nde <strong>\u201cEnerji\u201d kategorisinde 5\u2019inci kez \u00fcst \u00fcste<\/strong> m\u00fc\u015fteri memnuniyetini en iyi sa\u011flayan firma oldu.<\/p>\n<p>Zorlu Enerji\u2019nin, abonelerine dokundu\u011fu her alanda en iyi m\u00fc\u015fteri deneyimi ya\u015fatt\u0131\u011f\u0131n\u0131 belirten <strong>Zorlu Enerji Ticaret Genel M\u00fcd\u00fcr\u00fc \u0130nan\u00e7 Salman<\/strong>, <em>\u201cEtik, uyum ve \u015feffafl\u0131k temelleri \u00fczerine <img loading=\"lazy\" class=\"alignright wp-image-172356\" src=\"https:\/\/www.enerjigazetesi.ist\/wp-content\/uploads\/2023\/04\/inanc-salman.jpg\" alt=\"\" width=\"320\" height=\"218\" srcset=\"https:\/\/www.enerjigazetesi.ist\/wp-content\/uploads\/2023\/04\/inanc-salman.jpg 550w, https:\/\/www.enerjigazetesi.ist\/wp-content\/uploads\/2023\/04\/inanc-salman-300x204.jpg 300w, https:\/\/www.enerjigazetesi.ist\/wp-content\/uploads\/2023\/04\/inanc-salman-500x340.jpg 500w, https:\/\/www.enerjigazetesi.ist\/wp-content\/uploads\/2023\/04\/inanc-salman-74x50.jpg 74w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/>kurgulanm\u0131\u015f s\u00fcrd\u00fcr\u00fclebilir ve pozitif katk\u0131 sa\u011flayan bir b\u00fcy\u00fcme modeli izliyoruz. Par\u00e7as\u0131 oldu\u011fumuz d\u00fcnya ve toplumla uyumlu operasyonlar y\u00fcr\u00fctmek en \u00f6nemli \u00f6nceliklerimiz aras\u0131nda yer al\u0131yor\u201d\u00a0<\/em>diye konu\u015ftu.<\/p>\n<h3><strong>\u201cT\u00fcketicilerimize dijital alanda sundu\u011fumuz uygulamalar\u0131m\u0131za yenilerini ekleyece\u011fiz\u201d<\/strong><\/h3>\n<p><strong>\u0130nan\u00e7 Salman,<\/strong>\u00a0\u015eikayetvar taraf\u0131ndan uygulanan y\u0131ll\u0131k 1.5 milyonun \u00fczerinde anket baz al\u0131narak haz\u0131rlanan <strong>\u2018M\u00fc\u015fteri Deneyim Endeksi\u2019<\/strong> ara\u015ft\u0131rmas\u0131 sonu\u00e7lar\u0131na g\u00f6re belirlenen A.C.E. Awards\u2019da \u00fcst \u00fcste elde edilen ba\u015far\u0131da de\u011fer odakl\u0131 yakla\u015f\u0131mlar\u0131n\u0131n katk\u0131s\u0131n\u0131n b\u00fcy\u00fck oldu\u011funu belirterek <span style=\"text-decoration: underline;\">\u015funlar\u0131 s\u00f6yledi:<\/span> <em>\u201cM\u00fc\u015fterilerimize temas etti\u011fimiz her kanalda b\u00fct\u00fcnle\u015fik bir deneyim ya\u015fat\u0131yoruz. \u00d6ncelikli hedefimiz, abonelerimizin hizmetlerimizden en iyi \u015fekilde yararlanmalar\u0131. Bu hedefimiz do\u011frultusunda teknolojiyi en iyi \u015fekilde kullanarak h\u0131zl\u0131 ve m\u00fc\u015fteri odakl\u0131 hizmet sunma ilkemiz do\u011frultusunda dijitalle\u015fen s\u00fcre\u00e7ler \u00fczerinde yo\u011funla\u015f\u0131yoruz. <strong>\u201cDijital Abonelik Hizmetleri\u201d<\/strong> projemizle Zorlu Enerji\u2019den perakende elektrik hizmeti alan t\u00fcketiciler i\u00e7in t\u00fcm i\u015flem kanallar\u0131ndan mesafeli abonelik i\u015flemlerinin (m\u00fc\u015fteri hizmet merkezleri, e-devlet, mobil uygulama, online i\u015flemler, \u00e7a\u011fr\u0131 merkezi) kolayca ger\u00e7ekle\u015ftirilmesini sa\u011fl\u0131yoruz. 2023 y\u0131l\u0131nda elektrik <strong>abonelik i\u015flemlerinin y\u00fczde 95\u2019ini dijital kanallar arac\u0131l\u0131\u011f\u0131yla<\/strong> ger\u00e7ekle\u015ftirmeyi hedefliyoruz. <strong>A.C.E Awards\u2019ta 5 kez \u00fcst \u00fcste<\/strong> \u00f6d\u00fcllendirmemize <strong>dijitalle\u015fme<\/strong> ve <strong>teknoloji<\/strong> alan\u0131nda yapt\u0131\u011f\u0131m\u0131z bu yat\u0131r\u0131mlar\u0131n b\u00fcy\u00fck katk\u0131s\u0131 oldu. Bu k\u0131ymetli \u00f6d\u00fclleri almam\u0131zda eme\u011fi ge\u00e7en b\u00fct\u00fcn ekip arkada\u015flar\u0131m\u0131za te\u015fekk\u00fcr ediyorum. Gelece\u011fin enerji \u015firketi olma vizyonumuz do\u011frultusunda her zaman oldu\u011fu de\u011fer odakl\u0131 yakla\u015f\u0131m\u0131m\u0131z oda\u011f\u0131nda ulusal ve uluslararas\u0131 d\u00fczeyde takdir g\u00f6ren ba\u015far\u0131l\u0131 \u00e7al\u0131\u015fmalara imza atmaya devam edece\u011fiz.\u201d<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. M\u00fc\u015fteri memnuniyetini \u00f6n planda tutarak y\u00fcksek hizmet kalitesi sa\u011flamay\u0131 hedefleyen Zorlu Enerji, kusursuz m\u00fc\u015fteri deneyimini ya\u015fatan markalar\u0131n belirlendi\u011fi 8. A.C.E (Achievement in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":172357,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[108696,108695,37262,108694,6600,344],"views":36,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/172354"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=172354"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/172354\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/172357"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=172354"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=172354"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=172354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}