{"id":168041,"date":"2023-01-27T12:47:27","date_gmt":"2023-01-27T09:47:27","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=168041"},"modified":"2023-01-27T12:47:27","modified_gmt":"2023-01-27T09:47:27","slug":"sikayetvar-acikladi-turkiye-2022de-en-cok-nelerden-sikayet-etti","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/sikayetvar-acikladi-turkiye-2022de-en-cok-nelerden-sikayet-etti\/","title":{"rendered":"(Turkish) \u015eikayetvar A\u00e7\u0131klad\u0131: T\u00fcrkiye 2022\u2019de En \u00c7ok Nelerden \u015eikayet Etti?"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

\u00c7\u00f6z\u00fcm platformu \u015eikayetvar, 2022 y\u0131l\u0131 verilerini payla\u015ft\u0131. Ayl\u0131k ortalama 18 bu\u00e7uk milyon ziyaretin ger\u00e7ekle\u015fti\u011fi platformda bir y\u0131l i\u00e7erisinde 450 bine yak\u0131n \u015fikayet \u00e7\u00f6z\u00fcme kavu\u015ftu. En \u00e7ok \u015fikayet e-ticaret, finans, ileti\u015fim ve kargo sekt\u00f6rlerine gelirken, y\u00fczde 419\u2019luk \u015fikayet art\u0131\u015f oran\u0131yla vize arac\u0131l\u0131k ve dan\u0131\u015fmanl\u0131k firmalar\u0131 2022\u2019ye adeta damga vurdu. Tan\u0131nm\u0131\u015f sitelerin taklit edilerek t\u00fcketicilerin doland\u0131r\u0131lmas\u0131 yine 2022\u2019de en \u00e7ok s\u0131k\u0131nt\u0131 ya\u015fanan konular aras\u0131nda yer ald\u0131. Ge\u00e7ti\u011fimiz y\u0131l \u015fikayetlerin zirve yapt\u0131\u011f\u0131 ay Aral\u0131k olurken, en \u015fikayet\u00e7i \u015fehir \u0130stanbul, en az \u015fikayet eden \u015fehir ise Mu\u015f oldu. <\/strong><\/h2>\n

\"\"<\/p>\n

450 bine yak\u0131n \u015fikayet \u00e7\u00f6z\u00fcme kavu\u015ftu<\/strong><\/h3>\n

\u015eikayetvar\u2019\u0131n a\u00e7\u0131klad\u0131\u011f\u0131 verilere g\u00f6re 2021\u2019de 150 bin 185 olan kay\u0131tl\u0131 marka say\u0131s\u0131 2022\u2019de 162 bin 48\u2019e ula\u015ft\u0131. 2022\u2019de ayl\u0131k ortalama ziyaret\u00e7i say\u0131s\u0131 500 bin artan platformda 18 milyon 581 bin 280 ziyaret ger\u00e7ekle\u015fti. 2022\u2019de \u015eikayetvar \u00fczerinden toplam 449 bin 359 \u015fikayet \u00e7\u00f6z\u00fcme kavu\u015ftu. 2021\u2019de 7 milyon 683 bin 504 olan toplam \u00fcye say\u0131s\u0131 2022\u2019de y\u00fczde 24 art\u0131\u015fla 9 milyon 250 bin 553\u2019e y\u00fckseldi. 2022\u2019de platforma 3 milyon 359 bin 451 \u015fikayet ula\u015ft\u0131. Verilere g\u00f6re e-ticarette ger\u00e7ekle\u015ftirilen kampanyalar\u0131n da etkisiyle 22 milyon 839 bin 216 ziyaret\u00e7i say\u0131s\u0131yla aral\u0131k ay\u0131 \u015eikayetvar trafi\u011finin en y\u00fcksek oldu\u011fu olarak \u00f6ne \u00e7\u0131kt\u0131.<\/p>\n

M\u00fc\u015fterisini en \u00e7ok hangi sekt\u00f6r memnun etti?<\/strong><\/h3>\n

\u00c7\u00f6z\u00fcm platformu \u015eikayetvar’\u0131n verilerine g\u00f6re 2022\u2019de m\u00fc\u015fterisini en \u00e7ok memnun eden sekt\u00f6r ge\u00e7ti\u011fimiz y\u0131llarda oldu\u011fu gibi y\u00fczde 54’l\u00fck memnuniyet oran\u0131 ile anne-bebek-\u00e7ocuk sekt\u00f6r\u00fc<\/strong> oldu. End\u00fcstriyel makineler sekt\u00f6r\u00fc<\/strong> y\u00fczde 52 memnuniyet oran\u0131yla ikinci s\u0131rada yer al\u0131rken emlak ve in\u015faat sekt\u00f6r\u00fcyle<\/strong> internet platformlar\u0131 m\u00fc\u015fterisini en \u00e7ok dinleyen<\/strong> di\u011fer sekt\u00f6rler oldu.<\/p>\n

\u015eikayetvar\u2019da en \u00e7ok merak edilen sekt\u00f6rler<\/strong><\/h3>\n

2022\u2019de \u015eikayetvar\u2019da en \u00e7ok ziyaret edilen sekt\u00f6r 27 milyon 738 bin 336 ziyaret\u00e7i say\u0131s\u0131 ile e-ticaret sekt\u00f6r\u00fc oldu. Finans (25 milyon 771 bin 527) en \u00e7ok ziyaret edilen ikinci, internet platformlar\u0131 ise (23 milyon 847 bin 604) \u00fc\u00e7\u00fcnc\u00fc sekt\u00f6r olarak s\u0131raland\u0131. Kamu, sa\u011fl\u0131k ve cep telefonu sekt\u00f6rleri platformda en \u00e7ok merak edilen sekt\u00f6rler oldu. 2021\u2019de platformda en \u00e7ok ziyaret edilen sekt\u00f6rler ise s\u0131ras\u0131yla finans, e-ticaret<\/strong> ve internet<\/strong> olmu\u015ftu.<\/p>\n

Vize sorunu 2022\u2019de \u015fikayetleri de beraberinde getirdi<\/strong><\/h3>\n

\u015eikayetvar\u2019\u0131n 2022 verilerine g\u00f6re y\u0131l i\u00e7inde \u015fikayet art\u0131\u015f oran\u0131yla dikkat \u00e7eken kategorilerin ba\u015f\u0131nda y\u00fczde 419\u2019luk bir y\u00fckseli\u015fle vize arac\u0131l\u0131k ve dan\u0131\u015fmanl\u0131k firmalar\u0131<\/strong> geldi. Y\u00fczde 347\u2019lik \u015fikayet art\u0131\u015f oran\u0131na sahip bahis siteleri<\/strong> ikinci s\u0131rada yer al\u0131rken onu vak\u0131f ve dernekler<\/strong> kategorisi izledi (y\u00fczde 274). Verilere g\u00f6re cinsel sa\u011fl\u0131k \u00fcr\u00fcnleri<\/strong> ve ula\u015f\u0131m uygulamalar\u0131<\/strong> 2022\u2019de en \u00e7ok \u015fikayet art\u0131\u015f\u0131na sahip di\u011fer sekt\u00f6rler oldu.<\/p>\n

2022\u2019de en \u00e7ok \u015fikayet edilen sekt\u00f6r e-ticaret oldu<\/strong><\/h3>\n

\u015eikayetvar verilerine g\u00f6re 469 bin 961 \u015fikayet say\u0131s\u0131yla ge\u00e7mi\u015f y\u0131llarda oldu\u011fu gibi 2022\u2019de de en \u00e7ok \u015fikayet e-ticaret sekt\u00f6r\u00fcne geldi. 360 bin 439 \u015fikayet say\u0131s\u0131yla finans en \u00e7ok \u015fikayet edilen ikinci sekt\u00f6r olarak \u00f6ne \u00e7\u0131karken, finans sekt\u00f6r\u00fcn\u00fc s\u0131ras\u0131yla ileti\u015fim (267 bin 30), kargo-nakliyat (245 bin 308) ve internet platformlar\u0131 (226 bin 958) takip etti. 2021\u2019in en \u00e7ok \u015fikayet edilen sekt\u00f6rleri s\u0131ras\u0131yla e-ticaret, finans ve internet olmu\u015ftu.<\/p>\n

T\u00fcm sekt\u00f6rlerde ciddi g\u00fcven kayb\u0131 ya\u015fand\u0131<\/strong><\/h3>\n

E-ticarette kampanya d\u00f6nemlerinde<\/strong> ya\u015fanan s\u0131k\u0131nt\u0131lar, finans<\/strong> sekt\u00f6r\u00fcnde harcama itirazlar\u0131n\u0131n \u00e7ok fazla olmas\u0131,<\/strong> ileti\u015fim sekt\u00f6r\u00fcnde habersiz \u00e7ekilen \u00fccretler<\/strong> bu y\u0131l en fazla t\u00fcketicilerin ma\u011fdur oldu\u011fu konular aras\u0131nda yer ald\u0131. \u015eikayetvar verilerine g\u00f6re genel olarak 2022\u2019de t\u00fcm sekt\u00f6rler d\u00fc\u015f\u00fcn\u00fcld\u00fc\u011f\u00fcnde t\u00fcketicinin en \u00e7ok dile getirdi\u011fi konuysa<\/strong> ciddi bir g\u00fcven kayb\u0131n\u0131n olmas\u0131yd\u0131.<\/p>\n

E-ticarette taklit siteler ma\u011fduriyet yaratt\u0131<\/strong><\/h3>\n

2022 y\u0131l\u0131nda e-ticaret\u00a0sekt\u00f6r\u00fcnde b\u00fcy\u00fck firmalar\u0131n sitelerinin taklit edilmesi insanlar\u0131n ma\u011fduriyetine ve b\u00fcy\u00fck g\u00fcven kay\u0131plar\u0131na sebep oldu. \u0130ndirimli \u00fcr\u00fcnlerin g\u00f6nderilmemesi, d\u00fc\u015f\u00fck fiyatl\u0131 sipari\u015flerin iptal edilip ayn\u0131 \u00fcr\u00fcnlerin y\u00fcksek fiyattan sat\u0131\u015fa konulmas\u0131 ve tedarikte olmayan \u00fcr\u00fcnlerin sat\u0131\u015fa konulmas\u0131 gibi nedenlerden dolay\u0131 t\u00fcketiciler nezdinde 2022 y\u0131l\u0131 e-ticaret \u00f6zelinde<\/strong> ger\u00e7ekle\u015ftirilen kampanya d\u00f6nemlerinin eskisi kadar fayda sa\u011flamad\u0131\u011f\u0131 bir y\u0131l olarak de\u011ferlendirildi. Vaat edilen \u00fcr\u00fcnlerin g\u00f6nderilmemesi, b\u00fcy\u00fck firmalar\u0131n bile g\u00f6nderdikleri \u00fcr\u00fcnlerde kalite s\u0131k\u0131nt\u0131s\u0131n\u0131n olmas\u0131 t\u00fcketicilerin firma ismine duydu\u011fu g\u00fcveni zedeledi\u011fi g\u00f6zlemlendi.<\/p>\n

Finans sekt\u00f6r\u00fcnde g\u00fcven kayb\u0131 ya\u015fand\u0131<\/strong><\/h3>\n

\u015eikayetvar verilerine g\u00f6re, 2022 y\u0131l\u0131 finans sekt\u00f6r\u00fcnde de g\u00fcven kayb\u0131n\u0131n ya\u015fand\u0131\u011f\u0131 bir y\u0131l olarak tarihe ge\u00e7ti. B\u00fcy\u00fck miktardaki paralar \u00e7ekilirken m\u00fc\u015fterinin bilgilendirilmemesi, provizyonda bekletilen i\u015flemlerin iptal edilmemesi bu g\u00fcven kayb\u0131n\u0131n sebepleri aras\u0131nda yer ald\u0131. Finans sekt\u00f6r\u00fcnde \u00f6ne \u00e7\u0131kan di\u011fer \u015fikayet konular\u0131 \u015fu \u015fekilde s\u0131raland\u0131: Kart aidat\u0131 ve i\u015flem \u00fccretlerinin\u00a0h\u00e2l\u00e2\u00a0al\u0131nmas\u0131, bankalar\u0131n \u201ckrediniz haz\u0131r\u201d diyerek m\u00fc\u015fterileri \u015fubeye \u00e7a\u011f\u0131r\u0131p vaat ettikleri kredi miktarlar\u0131n\u0131 vermemesi, bankaya maa\u015f ta\u015f\u0131nd\u0131\u011f\u0131nda vaat edilen promosyon miktarlar\u0131n\u0131n yat\u0131r\u0131lmamas\u0131\u2026<\/p>\n

Habersiz abonelikler ve fahi\u015f fiyatlar ileti\u015fim sekt\u00f6r\u00fcnde can s\u0131kt\u0131<\/strong><\/h3>\n

2022 y\u0131l\u0131nda ileti\u015fim sekt\u00f6r\u00fcnde en \u00e7ok ya\u015fanan s\u0131k\u0131nt\u0131lar ise s\u0131ras\u0131yla \u015f\u00f6yle s\u0131raland\u0131:<\/p>\n

Operat\u00f6rlerin habersiz \u015fekilde i\u00e7erik servislerine abonelikler yaparak haks\u0131z \u00fccret talep etmesi, y\u00fckselen enflasyonla beraber paket fiyatlar\u0131ndaki fahi\u015f art\u0131\u015flar, vaat edilen hizmetin sunulmamas\u0131…<\/p>\n

\u015eikayetvar\u2019da en \u00e7ok hangi markalar merak edildi?<\/strong><\/h3>\n

\u015eikayetvar\u2019da 2022\u2019de sayfas\u0131 en \u00e7ok aranan marka 3 milyon 862 bin 958 sayfa g\u00f6r\u00fcnt\u00fclenmesiyle Instagram<\/strong> oldu. Instagram\u2019\u0131, Xiaomi<\/strong> (3 milyon 394 bin 2), Numara Kime Ait<\/strong> (3 milyon 133 bin 65) ve Trendyol<\/strong> (2 milyon 835 bin 633) izledi.<\/p>\n

En \u00e7ok \u015fikayet eden \u015fehir bu y\u0131l da de\u011fi\u015fmedi<\/strong><\/h3>\n

N\u00fcfus ortalamas\u0131na g\u00f6re 2022\u2019de bin ki\u015fi ba\u015f\u0131na d\u00fc\u015fen \u015fikayet say\u0131s\u0131 baz al\u0131nd\u0131\u011f\u0131nda 63.4 \u015fikayet yo\u011funlu\u011fuyla en \u00e7ok \u015fikayet eden \u015fehir \u0130stanbul<\/strong> oldu. \u0130stanbul\u2019u; Antalya, Ankara ve \u0130zmir<\/strong> takip etti. \u015eikayetvar verilerine g\u00f6re ge\u00e7mi\u015f y\u0131llarda oldu\u011fu gibi 2022\u2019de Mu\u015f<\/strong> en az \u015fikayet olu\u015fturan il olarak kaydedildi. En az \u015fikayet\u00e7i olan di\u011fer iller Hakkari, Ad\u0131yaman ve Kars<\/strong> olarak s\u0131raland\u0131.<\/p>\n

En \u00e7ok \u015fikayet aral\u0131k ay\u0131nda geldi<\/strong><\/h3>\n

\u015eikayetvar verilerine g\u00f6re 2022\u2019de 312 bin 182 \u015fikayet say\u0131s\u0131yla en \u00e7ok \u015fikayet aral\u0131k ay\u0131nda geldi. 2022\u2019de en \u00e7ok \u015fikayet edilen g\u00fcn pazartesi<\/strong>, T\u00fcrkiye\u2019nin en \u00e7ok \u015fikayet etti\u011fi saat ise olarak 14:00<\/strong> kaydedildi. Y\u0131l boyunca en \u00e7ok \u015fikayetin geldi\u011fi tarih 29.11.2022<\/strong> olarak belirlendi.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. \u00c7\u00f6z\u00fcm platformu \u015eikayetvar, 2022 y\u0131l\u0131 verilerini payla\u015ft\u0131. Ayl\u0131k ortalama 18 bu\u00e7uk milyon ziyaretin ger\u00e7ekle\u015fti\u011fi platformda bir y\u0131l i\u00e7erisinde 450 bine yak\u0131n \u015fikayet […]<\/p>\n","protected":false},"author":1,"featured_media":168045,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53],"tags":[100246,15336,6476,10032,107425,87742,107426],"views":62,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/168041"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=168041"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/168041\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/168045"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=168041"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=168041"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=168041"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}