{"id":162943,"date":"2022-11-11T19:40:14","date_gmt":"2022-11-11T16:40:14","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=162943"},"modified":"2022-11-12T13:04:04","modified_gmt":"2022-11-12T10:04:04","slug":"alisveris-e-ticaret-sektoruyle-ilgili-en-cok-sikayet-edilen-konular-belli-oldu","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/alisveris-e-ticaret-sektoruyle-ilgili-en-cok-sikayet-edilen-konular-belli-oldu\/","title":{"rendered":"(Turkish) Al\u0131\u015fveri\u015f: E-ticaret Sekt\u00f6r\u00fcnde En \u00c7ok \u015eikayet Edilen Konular Belli Oldu"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Kas\u0131m indirimleriyle birlikte en hareketli d\u00f6nemini ya\u015fayan e-ticaret sekt\u00f6r\u00fcyle ilgili verilerini payla\u015fan \u015eikayetvar, 2022\u2019nin ilk 10 ay\u0131nda en \u00e7ok \u015fikayet edilen konular\u0131 derledi. Sat\u0131n al\u0131nan \u00fcr\u00fcn\u00fcn ya da hizmetin iptalinde ve iadesinde ya\u015fanan sorunlar t\u00fcketicilerin en \u00e7ok \u015fikayet etti\u011fi konu olurken fiyat pahal\u0131l\u0131\u011f\u0131 g\u00fcndemdeki yerini korudu. Rapora g\u00f6re bu d\u00f6nemde platforma e-ticaretle ilgili 350 bini a\u015fk\u0131n \u015fikayet geldi. 2022\u2019de \u015fikayetlerin zirve yapt\u0131\u011f\u0131 ay ise Ekim oldu.<\/strong><\/h2>\n

\u00c7\u00f6z\u00fcm platformu \u015eikayetvar<\/em>, her y\u0131l al\u0131\u015fveri\u015f tutkunlar\u0131n\u0131n<\/strong> ve markalar\u0131n heyecanla bekledi\u011fi \u201cKas\u0131m indirimleri\u201d<\/strong>nin ba\u015flad\u0131\u011f\u0131 \u015fu g\u00fcnlerde e-ticaret sekt\u00f6r\u00fcyle ilgili<\/strong> verilerini a\u00e7\u0131klad\u0131. 2022\u2019nin ilk 10 ay\u0131n\u0131n de\u011ferlendirildi\u011fi raporda t\u00fcketicilerin en \u00e7ok \u015fikayet etti\u011fi konular<\/strong> yer al\u0131rken platformda en \u00e7ok merak edilen markalar da<\/strong> a\u00e7\u0131kland\u0131.<\/p>\n

\"\"<\/p>\n

\u015eikayetlerin % 16\u2019s\u0131 \u015eikayetvar\u2019da \u00e7\u00f6z\u00fcld\u00fc<\/strong><\/h3>\n

T\u00fcketicilerin bir referans kayna\u011f\u0131<\/strong> olarak ba\u015fvurdu\u011fu ve sat\u0131n alma karar\u0131yla<\/strong> ilgili ara\u015ft\u0131rma yapt\u0131\u011f\u0131 \u015eikayetvar\u2019\u0131n e-ticaret sekt\u00f6r\u00fcyle ilgili a\u00e7\u0131klad\u0131\u011f\u0131 verilere g\u00f6re 2022\u2019nin ilk 10 ay\u0131nda platforma toplam 350 bin 21 \u015fikayet ula\u015ft\u0131. \u015eikayetlerin y\u00fczde 16<\/strong>\u2019s\u0131 \u015eikayetvar \u00fczerinden \u00e7\u00f6z\u00fcme kavu\u015ftu<\/strong>. 2022\u2019de \u015fikayetlerin pik yapt\u0131\u011f\u0131 ay ise 44 bin 674 \u015fikayetle Ekim<\/strong> oldu. 2021\u2019de en \u00e7ok \u015fikayet gelen ay 53 bin 262 \u015fikayetle May\u0131s\u2019t\u0131.<\/strong><\/p>\n

Bilgi almak i\u00e7in 21 milyonu a\u015fk\u0131n ziyaret ger\u00e7ekle\u015fti<\/strong><\/h3>\n

2021<\/strong>\u2019in ilk 10 ay\u0131<\/strong> ile 2022<\/strong>\u2019nin ayn\u0131 kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131nda e-ticaret sekt\u00f6r\u00fcyle<\/strong> ilgili bilgi almak i\u00e7in platformu ziyaret edenlerin<\/strong> say\u0131s\u0131n\u0131n da artt\u0131\u011f\u0131 g\u00f6zlemleniyor. 2021<\/strong> ilgili d\u00f6neminde ziyaret say\u0131s\u0131 18 milyon 756 bin 15<\/strong> iken 2022\u2019de<\/strong> ziyaret say\u0131s\u0131 21 milyon 626 bin 398<\/strong> oldu.<\/p>\n

E-ticaretle ilgili en \u00e7ok nelerden \u015fikayet ediliyor?<\/strong><\/h3>\n

\u00c7\u00f6z\u00fcm platformu \u015eikayetvar\u2019da e-ticaret sekt\u00f6r\u00fcyle ilgili en \u00e7ok \u015fikayet edilen konu sat\u0131n al\u0131nan \u00fcr\u00fcn\u00fcn<\/strong> ya da hizmetin iptalinde<\/strong> ve iadesinde<\/strong> ya\u015fanan sorunlar oldu. Fiyat art\u0131\u015f\u0131, faturaland\u0131rma<\/strong> ve \u00f6demede<\/strong> ya\u015fanan s\u0131k\u0131nt\u0131lar en \u00e7ok \u015fikayet edilen 2’inci<\/strong> konu<\/strong> olurken, \u00fcr\u00fcnlerin kalitesizli\u011fi, personel davran\u0131\u015f\u0131, \u00fcr\u00fcn\u00fcn teslim edilmemesi<\/strong> \u00f6ne \u00e7\u0131kan di\u011fer konular<\/em> oldu. Di\u011fer \u015fikayet konular\u0131ysa \u015f\u00f6yle s\u0131raland\u0131: Ay\u0131pl\u0131 \u00fcr\u00fcn sat\u0131lmas\u0131, eksik ya da yanl\u0131\u015f \u00fcr\u00fcn g\u00f6nderimi, \u00fcr\u00fcn\u00fcn tedarik edilememesi, kampanyalar\u0131n yan\u0131lt\u0131c\u0131 olmas\u0131\u2026<\/strong><\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Kas\u0131m indirimleriyle birlikte en hareketli d\u00f6nemini ya\u015fayan e-ticaret sekt\u00f6r\u00fcyle ilgili verilerini payla\u015fan \u015eikayetvar, 2022\u2019nin ilk 10 ay\u0131nda en \u00e7ok \u015fikayet edilen konular\u0131 […]<\/p>\n","protected":false},"author":1,"featured_media":162945,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,4,157],"tags":[15336,18842,106135,106140,106139,106136,36638,87742],"views":50,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/162943"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=162943"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/162943\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/162945"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=162943"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=162943"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=162943"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}