{"id":159062,"date":"2022-07-13T17:18:21","date_gmt":"2022-07-13T14:18:21","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=159062"},"modified":"2022-07-13T17:18:21","modified_gmt":"2022-07-13T14:18:21","slug":"turkiye-musteri-deneyimi-odullerinden-zorlu-enerji-odule-layik-goruldu","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/turkiye-musteri-deneyimi-odullerinden-zorlu-enerji-odule-layik-goruldu\/","title":{"rendered":"(Turkish) ’T\u00fcrkiye M\u00fc\u015fteri Deneyimi \u00d6d\u00fclleri’nden Zorlu Enerji \u00d6d\u00fcle Lay\u0131k G\u00f6r\u00fcld\u00fc"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Zorlu Enerji, m\u00fc\u015fteri odakl\u0131 uygulamalar\u0131yla Awards International taraf\u0131ndan bu y\u0131l 2’incisi d\u00fczenlenen T\u00fcrkiye M\u00fc\u015fteri Deneyimi \u00d6d\u00fclleri 2022\u2019de, \u201cM\u00fc\u015fteri Deneyimi D\u00f6n\u00fc\u015f\u00fcm\u00fc\u201d kategorisinde bronz \u00f6d\u00fcl\u00fcn sahibi oldu.<\/h2>\n

Zorlu Enerji Grup \u015eirketleri<\/strong>, \u00f6zellikle enerji sekt\u00f6r\u00fcnde m\u00fc\u015fteri memnuniyeti<\/strong> ve deneyimi<\/strong> i\u00e7in geli\u015ftirilen ilk proje olan \u201cMemnuniyet 4.0\u201d<\/strong> isimli Ar-Ge projesi<\/strong> ile \u00f6ne \u00e7\u0131kt\u0131.<\/p>\n

Her alanda dijital d\u00f6n\u00fc\u015f\u00fcme yat\u0131r\u0131m yap\u0131yor<\/strong><\/h3>\n

\"\"<\/strong><\/h3>\n

\u201cMemnuniyet 4.0 Projesi\u201d<\/strong> kapsam\u0131nda t\u00fcm talep<\/strong> ve \u015fikayetleri<\/strong> tek bir noktada toplayan bir CRM platformu<\/strong> geli\u015ftirerek m\u00fc\u015fteri ihtiya\u00e7lar\u0131na en k\u0131sa s\u00fcrede yan\u0131t vermek amac\u0131yla \u00f6zel sistemler<\/strong> olu\u015fturan Zorlu Enerji<\/strong>, m\u00fc\u015fteri deneyimini dijital d\u00f6n\u00fc\u015f\u00fcmle g\u00fc\u00e7lendirmek<\/strong> i\u00e7in att\u0131\u011f\u0131 ad\u0131mlarla \u00f6d\u00fcle lay\u0131k g\u00f6r\u00fcld\u00fc.<\/p>\n

Sekt\u00f6rde ya\u015fanan dijital d\u00f6n\u00fc\u015f\u00fcm\u00fcn<\/strong> her kanal\u0131na yat\u0131r\u0131m yapan ve \u201cDijital Abonelik Hizmeti\u201d<\/strong>ni devreye alarak sekt\u00f6r\u00fcnde ilke imza atm\u0131\u015f olan Zorlu Enerji, \u201cUzaktan Endeks Okuma Projesi\u201d<\/strong> ile m\u00fc\u015fterilerin \u00e7a\u011fr\u0131 merkezi<\/strong> veya dijital kanallar arac\u0131l\u0131\u011f\u0131yla<\/strong> faturalar\u0131n\u0131 olu\u015fturmalar\u0131n\u0131 sa\u011flarken, 2021 y\u0131l\u0131ndan bu yana elektrik da\u011f\u0131t\u0131m \u015firketi mobil uygulamas\u0131<\/strong> \u00fczerinden m\u00fc\u015fterilerinin anl\u0131k olarak planl\u0131 kesintileri \u00f6\u011frenmesini<\/strong> ve ar\u0131za ihbar\u0131<\/strong> b\u0131rakmas\u0131n\u0131 sa\u011fl\u0131yor.<\/p>\n

M\u00fc\u015fteri memnuniyeti 5 puan artt\u0131<\/strong><\/h3>\n

M\u00fc\u015fteri geri bildirimleri<\/strong> ile s\u00fcre\u00e7lerini besleyerek dijital kanallar\u0131n\u0131 \u00e7e\u015fitlendirip geli\u015ftiren Zorlu Enerji, m\u00fc\u015fteri memnuniyetinde<\/strong> sekt\u00f6r\u00fcnde \u00f6ne \u00e7\u0131karken m\u00fc\u015fterilerinin memnuniyet oran\u0131n\u0131 y\u00fczde %85<\/strong>\u2019ten y\u00fczde %90<\/strong>\u2019a y\u00fckseltti.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Zorlu Enerji, m\u00fc\u015fteri odakl\u0131 uygulamalar\u0131yla Awards International taraf\u0131ndan bu y\u0131l 2’incisi d\u00fczenlenen T\u00fcrkiye M\u00fc\u015fteri Deneyimi \u00d6d\u00fclleri 2022\u2019de, \u201cM\u00fc\u015fteri Deneyimi D\u00f6n\u00fc\u015f\u00fcm\u00fc\u201d kategorisinde bronz […]<\/p>\n","protected":false},"author":1,"featured_media":159064,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[92599,81229,104746,6600,104745,344,104747],"views":177,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/159062"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=159062"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/159062\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/159064"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=159062"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=159062"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=159062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}