{"id":150455,"date":"2022-02-06T15:33:54","date_gmt":"2022-02-06T12:33:54","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=150455"},"modified":"2022-02-06T16:13:47","modified_gmt":"2022-02-06T13:13:47","slug":"turkiyenin-en-cok-sikayet-ettigi-konular-belli-oldu","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/turkiyenin-en-cok-sikayet-ettigi-konular-belli-oldu\/","title":{"rendered":"(Turkish) T\u00fcrkiye’nin En \u00c7ok \u015eikayet Etti\u011fi Konular Belli Oldu"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

\u015eikayatvar’a <\/strong>en \u00e7ok \u015fikayet May\u0131s ay\u0131nda gelirken, en \u00e7ok \u015fikayet edilen g\u00fcn ise pazartesi olurken 2021’de toplam 3 milyon 53 bin 73 \u015fikayet ula\u015ft\u0131.<\/strong><\/h2>\n

2021’de 400 binin \u00fczerinde \u015fikayet \u00e7\u00f6z\u00fcld\u00fc<\/strong><\/h3>\n

\u015eikayetvar verilerine g\u00f6re ge\u00e7en 120 bin olan kay\u0131tl\u0131 marka say\u0131s\u0131 bu y\u0131l 150 bin 185’e ula\u015ft\u0131. Ayda ortalama 18 milyon ki\u015finin ziyaret etti\u011fi \u015eikayetvar’da 2021’de 408 binin \u00fczerinde \u015fikayet \u00e7\u00f6z\u00fcmle sonu\u00e7land\u0131.<\/strong> Platforma 2021 y\u0131l\u0131nda toplam 3 milyon 53 bin 73 \u015fikayet<\/strong> geldi. Verilere g\u00f6re 21 milyon 2<\/strong>96 bin 942 ziya<\/strong>ret\u00e7i say\u0131s\u0131yla <\/strong>aral\u0131k ay\u0131 \u015eikayetvar trafi\u011finin pik yapt\u0131\u011f\u0131 ay olarak kaydedildi<\/strong>. Toplam \u00fcye say\u0131s\u0131 2020’de 6 milyon 194 bin 993 iken 2021’de bu say\u0131 7 milyon 683 bin 504’e y\u00fckseldi<\/strong>. Platformun ayl\u0131k ortalama ziyaret say\u0131s\u0131ysa 18 milyon 353 bin 551 olarak a\u00e7\u0131kland\u0131.<\/strong><\/p>\n

\"\"<\/strong><\/h3>\n

M\u00fc\u015fterisini en \u00e7ok anne-bebek-\u00e7ocuk \u00fcr\u00fcnleri sekt\u00f6r\u00fc memnun etti<\/h3>\n

\u015eikayetvar verilerine g\u00f6re 2021’de m\u00fc\u015fterisini en \u00e7ok dinleyen ve memnuniyet oran\u0131 en y\u00fcksek olan sekt\u00f6r anne-bebek-\u00e7ocuk \u00fcr\u00fcnleri sekt\u00f6r\u00fc (%59)<\/strong> \u00a0oldu. Emlak-in\u015faat sekt\u00f6r\u00fc y\u00fczde 52<\/strong> memnuniyet oran\u0131yla ikinci s\u0131rada yer al\u0131rken onu y\u00fczde 49<\/strong> ile cep telefonu sekt\u00f6r\u00fc izledi.<\/p>\n

2021’de finans sekt\u00f6r\u00fcne 24 milyondan fazla ziyaret geldi<\/h3>\n

\u015eikayetvar’da en \u00e7ok ziyaret edilen sekt\u00f6r 24 milyon 125 bin 775 ziyaret\u00e7i say\u0131s\u0131yla finans sekt\u00f6r\u00fc oldu<\/strong>. E-ticaret (23 milyon 689 bin 165)<\/strong> en \u00e7ok ziyaret edilen ikinci, internet ise (18 milyon 61 bin 18) \u00fc\u00e7\u00fcnc\u00fc sekt\u00f6r olarak \u00f6ne \u00e7\u0131kt\u0131. Cep telefonu, sa\u011fl\u0131k ve beyaz e\u015fya en \u00e7ok ziyaret edilen di\u011fer sekt\u00f6rler olarak s\u0131raland\u0131.<\/p>\n

\u015eikayet say\u0131s\u0131nda birincilik yine e-ticaret sekt\u00f6r\u00fcnde<\/h3>\n

\u015eikayetvar verilerine g\u00f6re 415 bin 145<\/strong> \u015fikayet say\u0131s\u0131yla 2020’de oldu\u011fu gibi 2021’de de en \u00e7ok \u015fikayet e-ticaret sekt\u00f6r\u00fc<\/strong>ne geldi. 322 bin 523 \u015fikayet say\u0131s\u0131yla finans<\/strong> en \u00e7ok \u015fikayet edilen 2’inci sekt\u00f6r<\/strong> oldu. Finans sekt\u00f6r\u00fcn\u00fc s\u0131ras\u0131yla internet<\/strong> (262 bin 385), kargo<\/strong> (221 bin 892) ve al\u0131\u015fveri\u015f sekt\u00f6r\u00fc<\/strong> (155 bin 694) takip etti. \u0130leti\u015fim, kamu, giyim, beyaz e\u015fya <\/strong>ve cep telefonu<\/strong> 2021’de \u015fikayet say\u0131s\u0131yla \u00f6ne \u00e7\u0131kan di\u011fer sekt\u00f6rler oldu.<\/p>\n

E-ticarette en \u00e7ok \u015fikayet pazaryeri sitelerine<\/h3>\n

E-ticaret sekt\u00f6r\u00fcn\u00fcn alt k\u0131r\u0131l\u0131mlar\u0131 incelendi\u011finde pazaryeri sitelerinin 207 bin 420 \u015fikayet<\/strong> say\u0131s\u0131yla e-ticaret sekt\u00f6r\u00fcn\u00fc domine etti\u011fi g\u00f6zlemleniyor. G\u0131da ve yemek siteleri<\/strong> bu sekt\u00f6rde en \u00e7ok \u015fikayet edilen bir ba\u015fka kategori olarak \u00f6ne \u00e7\u0131k\u0131yor. 2021’de<\/strong> finans sekt\u00f6r\u00fcnde t\u00fcketicilerin en \u00e7ok bankalar kategorisini \u015fikayet etti\u011fi dikkat \u00e7ekiyor. Finans sekt\u00f6r ba\u015fl\u0131\u011f\u0131 alt\u0131nda yer alan kripto para \u015fikayetleri<\/strong>nin bu d\u00f6nemde de artt\u0131\u011f\u0131na \u015fahit oluyoruz. \u0130nternet sekt\u00f6r\u00fcn\u00fcn alt\u0131nda yer alan internet servis sa\u011flay\u0131c\u0131lar bu d\u00f6nemde de en \u00e7ok \u015fikayet edilen kategori olarak yerini koruyor.<\/p>\n

Fiyat\u0131 artan \u00fcr\u00fcnlerde sipari\u015f iptali dikkat \u00e7ekti<\/h3>\n

\u015eikayetvar verilerine g\u00f6re 2021’de pazaryeri siteleriyle ilgili t\u00fcketicilerin en \u00e7ok \u015fikayet etti\u011fi konu teslimatlar\u0131n zaman\u0131nda yap\u0131lmamas\u0131 oldu.<\/strong> Di\u011fer y\u0131llardan farkl\u0131 olarak bu kategoride zamlar nedeniyle fiyatlar\u0131 artan \u00fcr\u00fcnlerde sitelerin sipari\u015f iptali en \u00e7ok dile getirilen bir di\u011fer konu olurken sitelerin kusurlu \u00fcr\u00fcn g\u00f6ndermesi ve para iadesinin ge\u00e7 yap\u0131lmas\u0131 \u00f6ne \u00e7\u0131kan di\u011fer ba\u015fl\u0131klar aras\u0131nda yer ald\u0131.<\/p>\n

\u0130nternetle ilgili en \u00e7ok \u015fikayet geciken internet nakillerine geldi<\/h3>\n

\u0130nternet sekt\u00f6r\u00fcn\u00fcn en \u00e7ok \u015fikayet edilen kategorisi olan internet servis sa\u011flay\u0131c\u0131lar\u0131yla ilgili 2021’de \u015eikayetvar’a ula\u015fan \u015fikayet konular\u0131n\u0131n ba\u015f\u0131nda nakil i\u015flemlerinin zaman\u0131nda yap\u0131lmamas\u0131 geldi.<\/strong> Altyap\u0131 s\u0131k\u0131nt\u0131s\u0131 olan yerlerde firmalar\u0131n hizmet veremedi\u011fi halde m\u00fc\u015fteriye cayma bedeli \u00f6deme<\/strong>ye zorlamas\u0131 ve kampanyalar hakk\u0131nda m\u00fc\u015fteriye yanl\u0131\u015f bilgiler<\/strong> verilerek ma\u011fduriyet yaratmas\u0131 bu kategoride \u015fikayetlerin yo\u011funla\u015ft\u0131\u011f\u0131<\/strong> di\u011fer konu ba\u015fl\u0131klar oldu.<\/p>\n

Kart aidatlar\u0131 can s\u0131kmaya devam ediyor<\/h3>\n

Finans sekt\u00f6r\u00fcn\u00fcn en \u00e7ok \u015fikayet alan kategorisi olan bankalarda kart aidatlar\u0131<\/strong> t\u00fcketicinin can\u0131n\u0131 s\u0131kmaya devam ediyor. Kredi kart\u0131ndan y\u0131ll\u0131k \u00fcyelik bedeli<\/strong> almas\u0131 ve iadelerin yap\u0131lmamas\u0131 bankalarla ilgili en \u00e7ok sorun ya\u015fanan konu oldu. T\u00fcrkiye ekonomisinin durumuyla paralel olarak, d\u00f6viz<\/strong> ve alt\u0131n<\/strong> makas aral\u0131\u011f\u0131n\u0131n \u00e7ok y\u00fcksek olmas\u0131 t\u00fcketicinin bu y\u0131l bankalarla ilgili \u015fikayetlerinin farkl\u0131la\u015ft\u0131\u011f\u0131 konular aras\u0131nda bulunuyor. \u00dclkece konu\u015ftu\u011fumuz bir ba\u015fka konuysa kripto paralard\u0131.<\/strong> T\u00fcketiciler bu yat\u0131r\u0131m arac\u0131yla ilgili en \u00e7ok firmalar\u0131n kripto para<\/strong> y\u00fckselince sat\u0131m yapmaya, d\u00fc\u015f\u00fcnce al\u0131m yapmaya engel olmas\u0131ndan \u015fikayet etti.<\/p>\n

\u015eikayetvar’da en \u00e7ok hangi markalar merak edildi?<\/h3>\n

\"\"<\/strong><\/p>\n

\u015eikayetvar’da ge\u00e7en y\u0131l sayfas\u0131 en \u00e7ok aranan marka 3 milyon 465 bin 275 sayfa g\u00f6r\u00fcnt\u00fclenmesiyle T\u00fcrk Telekom oldu<\/strong>. T\u00fcrk Telekom’u Trendyol (3 milyon 351 bin 305), Ziraat Bankas\u0131 (2 milyon 941 bin 590) ve Xiaomi \u00a0(2 milyon 547 bin 742) izledi.<\/strong> Y\u0131l boyunca g\u00fcvenlik sorunlar\u0131yla s\u0131kl\u0131kla konu\u015fulan Instagram, 2 milyonun \u00fczerinde sayfa g\u00f6r\u00fcnt\u00fclenmesiyle en \u00e7ok merak edilen markalar aras\u0131nda yer ald\u0131.<\/p>\n

2021’de en \u00e7ok Paribu ve Binance kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131<\/strong><\/h3>\n

Markalar\u0131n m\u00fc\u015fteri memnuniyeti ve \u015fikayet y\u00f6netimi konular\u0131nda performanslar\u0131n\u0131n kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131 “Marka Kar\u015f\u0131la\u015ft\u0131r” verilerine g\u00f6re, 2021’de en \u00e7ok Paribu ve Binance<\/strong> markalar\u0131 kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131. T\u00fcketicilerin en \u00e7ok kar\u015f\u0131la\u015ft\u0131rd\u0131\u011f\u0131 di\u011fer iki markaysa Turkcell ve T\u00fcrk Telekom oldu. Btcturk ve Paribu \u00fc\u00e7\u00fcnc\u00fc s\u0131rada yer al\u0131rken onu ininal Kart ve Papara izledi<\/strong>. En \u00e7ok kar\u015f\u0131la\u015ft\u0131r\u0131lan markalarsa Paribu, Binance ve Turkcell <\/strong>olarak s\u0131raland\u0131.<\/strong><\/p>\n

En \u015fikayet\u00e7i \u015fehir \u0130stanbul!<\/strong><\/h3>\n

N\u00fcfus ortalamas\u0131na g\u00f6re 2021’de bin ki\u015fi ba\u015f\u0131na d\u00fc\u015fen \u015fikayet say\u0131s\u0131 baz al\u0131nd\u0131\u011f\u0131nda 67.8 \u015fikayet<\/strong> yo\u011funlu\u011fuyla en \u00e7ok \u015fikayet eden \u015fehir \u0130stanbul oldu. \u0130stanbul’u; Ankara, Antalya ve \u0130zmir izledi. \u015eikayetvar verilerine g\u00f6re 2020’de oldu\u011fu gibi 2021’de Mu\u015f en az \u015fikayet<\/strong> olu\u015fturan il olarak kaydedildi. En az \u015fikayet\u00e7i olan di\u011fer iller Ad\u0131yaman, \u00a0Hakkari ve Kars olarak s\u0131raland\u0131.\u00a0<\/strong><\/p>\n

En \u00e7ok \u015fikayet may\u0131s ay\u0131nda geldi<\/strong><\/h3>\n

\u015eikayetvar verilerine g\u00f6re 2021’de 300 bin 151 \u015fikayet<\/strong> say\u0131s\u0131yla en \u00e7ok \u015fikayet may\u0131s ay\u0131nda geldi.<\/strong> 2020’de en \u00e7ok \u015fikayet edilen g\u00fcn pazartesi,<\/strong> T\u00fcrkiye’nin en \u00e7ok \u015fikayet etti\u011fi saatse 14:00<\/strong> oldu.<\/p>\n

\u0130\u015fte, 2021’in en ilgin\u00e7 \u015fikayetleri:<\/strong><\/h3>\n

– \u0130nternetten katlanabilir masa sipari\u015fi verdim. Kargo paketini a\u00e7arken anlamad\u0131\u011f\u0131m bir \u015feyi tuttum ve sonra anlad\u0131m ki tuttu\u011fum \u015fey \u00f6l\u00fc bir fareymi\u015f. \u0130lgili siteyi arad\u0131\u011f\u0131mda 4 g\u00fcnden \u00f6nce paketi alamayacaklar\u0131n\u0131 s\u00f6ylediler. Kendimi, \u00e7evremdeki insanlar\u0131 ve apartman sakinlerini tehlikeye atmamak i\u00e7in \u00fcr\u00fcn\u00fc en yak\u0131n \u00e7\u00f6pe g\u00f6t\u00fcrd\u00fcm. Bu paketi kontrol etmeden bu \u015fekilde ileten sat\u0131c\u0131dan ve bir \u00e7\u00f6z\u00fcm sa\u011flayamayan pazaryeri sitesinden \u015fikayet\u00e7iyim.<\/p>\n

– Restoranda pidenin yan\u0131nda s\u00f6yledi\u011fim ayran\u0131n i\u00e7erisinden \u00e7i\u011fnenmi\u015f sak\u0131z \u00e7\u0131kt\u0131. Bundan sonra \u00e7i\u011fnenmemi\u015fini koyarsan\u0131z ayran bitince sak\u0131z\u0131 da \u00e7i\u011fneriz. Bu nas\u0131l bir rezalet? S\u00f6ylenmesi gereken her \u015feyi siz kendinize s\u00f6yleyin.<\/p>\n

– \u015ei\u015fli ‘de ye\u015fil minib\u00fcs \u015fof\u00f6r\u00fc bug\u00fcn 08:32’de idrar dolu kocaman bir po\u015feti \u015ei\u015fli’nin g\u00f6be\u011finde camdan f\u0131rlatt\u0131. Cidden buna s\u00f6yleyecek hi\u00e7bir \u015fey bulam\u0131yorum. Hala burnum idrar kokusu al\u0131yor.<\/p>\n

– Zincir marketten ald\u0131\u011f\u0131m vanilin paketlerinin i\u00e7i bo\u015f \u00e7\u0131k\u0131yor. Marketten ald\u0131\u011f\u0131m 10’lu vanilin paketinin i\u00e7inden bir paket vanilya bo\u015f \u00e7\u0131km\u0131\u015ft\u0131 daha sonra kullanmak i\u00e7in ald\u0131\u011f\u0131mda ba\u015fka bir paketin daha bo\u015f \u00e7\u0131kt\u0131\u011f\u0131n\u0131 fark ettim. Bunu markete hi\u00e7 yak\u0131\u015ft\u0131ram\u0131yorum.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. \u015eikayatvar’a en \u00e7ok \u015fikayet May\u0131s ay\u0131nda gelirken, en \u00e7ok \u015fikayet edilen g\u00fcn ise pazartesi olurken 2021’de toplam 3 milyon 53 bin 73 […]<\/p>\n","protected":false},"author":19,"featured_media":150081,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,157],"tags":[84658,3115,100735,18842,100738,100736,100737,100747,100739,36497,100734,13854,36638,100748],"views":102,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/150455"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=150455"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/150455\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/150081"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=150455"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=150455"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=150455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}