{"id":146537,"date":"2021-11-26T11:47:38","date_gmt":"2021-11-26T08:47:38","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=146537"},"modified":"2021-11-26T11:47:58","modified_gmt":"2021-11-26T08:47:58","slug":"ikigai-projesi-musteri-memnuniyetini-artiriyor","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/ikigai-projesi-musteri-memnuniyetini-artiriyor\/","title":{"rendered":"(Turkish) ’\u0130K\u0130GA\u0130 Projesi’ M\u00fc\u015fteri Memnuniyetini Art\u0131r\u0131yor"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

SEDA\u015e, m\u00fc\u015fteri deneyimi y\u00f6netimi projesi \u201c\u0130K\u0130GA\u0130\u201d ile m\u00fc\u015fteri memnuniyetinde \u00e7\u0131tay\u0131 y\u00fckseltmeyi hedefliyor. Ba\u011f\u0131ms\u0131z anket kurulu\u015fu taraf\u0131ndan yap\u0131lan ara\u015ft\u0131rmaya g\u00f6re projenin hayata ge\u00e7irildi\u011fi nisan ay\u0131ndan bu yana m\u00fc\u015fterilerin genel memnuniyet seviyesinde % 20 art\u0131\u015f kaydedildi. SEDA\u015e Y\u00f6netim Kurulu ve \u0130cra Ba\u015fkan\u0131 Dr. Necmi Odyakmaz, 8’inci ay\u0131ndaki projenin sonu\u00e7lar\u0131n\u0131 de\u011ferlendirdi.<\/strong><\/h2>\n

\"\"20 bin kilometrekarelik alanda 3,7 milyon<\/strong> n\u00fcfus ve 2 milyon<\/strong> m\u00fc\u015fteriye elektrik hizmeti sunan Sakarya Elektrik Da\u011f\u0131t\u0131m A.\u015e. (SEDA\u015e)<\/strong>, m\u00fc\u015fteri memnuniyeti odakl\u0131 \u00e7al\u0131\u015fmalara h\u0131z verdi. Ge\u00e7ti\u011fimiz nisan ay\u0131nda hayata ge\u00e7irilen \u0130K\u0130GA\u0130 projesiyle<\/strong> kurum i\u00e7i \u00e7al\u0131\u015ftaylar, m\u00fc\u015fterilerle bire bir g\u00f6r\u00fc\u015fmeler, e\u011fitim programlar\u0131<\/strong> ve i\u00e7 ileti\u015fim \u00e7al\u0131\u015fmalar\u0131<\/strong> ger\u00e7ekle\u015ftirildi. E\u015f zamanl\u0131 ilerleyen etkinlikler sayesinde elde edilen ba\u015far\u0131lar, m\u00fc\u015fteri memnuniyeti<\/strong> ve \u00e7a\u011fr\u0131 merkezi<\/strong> ula\u015f\u0131labilirlik seviyesine de<\/strong> olumlu yans\u0131d\u0131.<\/p>\n

SEDA\u015e b\u00f6lge y\u00f6neticileri m\u00fc\u015fterileri dinledi<\/strong><\/h3>\n

\u0130smini, Japon felsefesindeki \u201chayat\u0131n amac\u0131\u201d<\/strong> \u00f6\u011fretisinden alan \u0130K\u0130GA\u0130 projesi<\/strong> kapsam\u0131nda 6 ad\u0131ml\u0131 hareket plan\u0131 haz\u0131rland\u0131. SEDA\u015e, \u0130kigai felsefesinden yola \u00e7\u0131karak, m\u00fc\u015fteri memnuniyetini art\u0131rmay\u0131 t\u00fcm s\u00fcre\u00e7lerinin temel amac\u0131 haline getirdi. SEDA\u015e b\u00f6lge y\u00f6neticileri<\/strong> ve m\u00fcd\u00fcrlerin<\/strong> kat\u0131l\u0131mlar\u0131yla ger\u00e7ekle\u015fen m\u00fc\u015fteri \u00e7al\u0131\u015ftay\u0131nda,<\/strong> m\u00fc\u015fteri sorunlar\u0131 ele al\u0131n\u0131rken teknolojik, s\u00fcre\u00e7sel<\/strong> ve operasyonel \u00e7\u00f6z\u00fcmler<\/strong> geli\u015ftirildi. B\u00f6lge y\u00f6neticileri ve m\u00fcd\u00fcrler ayr\u0131ca kendi b\u00f6lgelerinden m\u00fc\u015fteriler ile online toplant\u0131larda<\/strong> bulu\u015farak, beklentilerini birinci a\u011f\u0131zdan dinleyip fikir al\u0131\u015fveri\u015fi<\/strong> yapt\u0131lar.<\/p>\n

Projenin bir di\u011fer etab\u0131ndaysa SEDA\u015e \u00e7al\u0131\u015fanlar\u0131n\u0131n kat\u0131l\u0131mlar\u0131yla e\u011fitimler ger\u00e7ekle\u015ftirildi. M\u00fc\u015fteriler ile ileti\u015fimde kurumsal k\u00fclt\u00fcr\u00fcn daha iyi aktar\u0131lmas\u0131 ve SEDA\u015e\u2019l\u0131lar\u0131n yetkinliklerinin geli\u015ftirilmesi amac\u0131yla saha \u00e7al\u0131\u015fanlar\u0131<\/strong> ile m\u00fc\u015fteri ili\u015fkileri g\u00f6revlilerine<\/strong> y\u00f6nelik fark\u0131ndal\u0131k, yaz\u0131l\u0131 ileti\u015fim, Sap-CRM, mevzuat<\/strong> ve y\u00f6netmelik<\/strong> gibi konularda e\u011fitimler verildi. \u00c7a\u011fr\u0131 merkezi<\/strong> \u00e7al\u0131\u015fanlar\u0131yla derinlemesine m\u00fc\u015fteri temsilcisi g\u00f6r\u00fc\u015fmeleri<\/strong> yap\u0131larak m\u00fc\u015fterilerin d\u00fc\u015f\u00fcncelerinden edinilen alg\u0131lar payla\u015f\u0131ld\u0131.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. SEDA\u015e, m\u00fc\u015fteri deneyimi y\u00f6netimi projesi \u201c\u0130K\u0130GA\u0130\u201d ile m\u00fc\u015fteri memnuniyetinde \u00e7\u0131tay\u0131 y\u00fckseltmeyi hedefliyor. Ba\u011f\u0131ms\u0131z anket kurulu\u015fu taraf\u0131ndan yap\u0131lan ara\u015ft\u0131rmaya g\u00f6re projenin hayata ge\u00e7irildi\u011fi […]<\/p>\n","protected":false},"author":1,"featured_media":146540,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[43766,2873,98836,56856,2444],"views":151,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/146537"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=146537"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/146537\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/146540"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=146537"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=146537"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=146537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}