{"id":141094,"date":"2021-08-27T11:36:12","date_gmt":"2021-08-27T08:36:12","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=141094"},"modified":"2021-08-27T11:36:12","modified_gmt":"2021-08-27T08:36:12","slug":"kripto-para-sikayetleri-2021-yilinin-ilk-yarisina-damga-vurdu","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/kripto-para-sikayetleri-2021-yilinin-ilk-yarisina-damga-vurdu\/","title":{"rendered":"(Turkish) Kripto Para \u015eikayetleri 2021 Y\u0131l\u0131n\u0131n \u0130lk Yar\u0131s\u0131na Damga Vurdu"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

2021\u2019in ilk 6 ay\u0131n\u0131 de\u011ferlendiren \u015eikayetvar\u2019a g\u00f6re 219 bin 564 \u015fikayet say\u0131s\u0131yla e-ticaret, en \u00e7ok \u015fikayet edilen sekt\u00f6r oldu. Verilere g\u00f6re en \u00e7ok \u015fikayet May\u0131s ay\u0131nda gelirken, en \u00e7ok \u015fikayet Sal\u0131 g\u00fcn\u00fcnde yaz\u0131ld\u0131. Kripto para \u015fikayetleriyse 2021\u2019in ilk yar\u0131s\u0131na damga vurdu. 2021\u2019in ilk 6 ay\u0131nda 200 binin \u00fczerinde \u015fikayet, \u015eikayetvar \u00fczerinden \u00e7\u00f6z\u00fcme kavu\u015fturuldu.<\/strong><\/h2>\n

\u00c7\u00f6z\u00fcm platformu \u015eikayetvar y\u0131l\u0131n ilk yar\u0131s\u0131 i\u00e7in verilerini payla\u015ft\u0131. T\u00fcketicilerin sat\u0131n alma karar\u0131nda nelerin \u00f6ncelikli oldu\u011funa, en \u00e7ok \u015fikayet edilen sekt\u00f6rlere<\/strong> ve \u015fikayet konular\u0131na<\/strong> dikkat \u00e7eken raporda, de\u011fi\u015fen t\u00fcketici al\u0131\u015fkanl\u0131klar\u0131<\/strong>yla ilgili \u00e7arp\u0131c\u0131 veriler de<\/strong> yer al\u0131yor.<\/p>\n

\"\"\u015eikayetler may\u0131sta zirveyi g\u00f6rd\u00fc<\/strong><\/h3>\n

\u015eikayetvar y\u0131l\u0131n ilk ay verilerini payla\u015ft\u0131. Verilere g\u00f6re 2021\u2019in ilk 6 ay\u0131nda<\/strong> May\u0131s ay\u0131nda \u015fikayetlerin zirve yapt\u0131\u011f\u0131 g\u00f6r\u00fcl\u00fcrken, en \u00e7ok \u015fikayet Sal\u0131 g\u00fcnleri<\/strong> yaz\u0131ld\u0131. T\u00fcrkiye\u2019nin en \u00e7ok \u015fikayet yazd\u0131\u011f\u0131 saat 14:00<\/strong> oldu. 2021\u2019in en \u00e7ok ziyaret edilen ay\u0131 19.3 milyonla Ocak ay\u0131 olurken ilk 6 ayda \u015eikayetvar\u2019\u0131 ayl\u0131k 18.1 milyon kullan\u0131c\u0131 ziyaret etti. Verilere g\u00f6re platformda 757 kategoride toplam 140 bin 578 marka yer al\u0131yor.<\/p>\n

2021\u2019in ilk 6 ay\u0131nda 200 binin \u00fczerinde \u015fikayet \u00e7\u00f6z\u00fcld\u00fc<\/strong><\/h3>\n

\u00c7\u00f6z\u00fcm platformu \u015eikayetvar\u2019a<\/strong> 2021 ilk 6 ay\u0131nda toplam 773 bin 596 yeni \u00fcye kat\u0131ld\u0131. Bu d\u00f6nemde platformun b\u00fcy\u00fcme oran\u0131ysa y\u00fczde 11\u2019lere ula\u015ft\u0131. Toplam \u00fcye say\u0131s\u0131 6 milyon 970 bin 676 olan \u015eikayetvar\u2019a \u015fimdiye kadar toplam 13 milyon 776 bin 242 \u015fikayet yaz\u0131ld\u0131. T\u00fcketicilerin bir referans kayna\u011f\u0131 olarak ba\u015fvurdu\u011fu ve sat\u0131n alma karar\u0131yla ilgili ara\u015ft\u0131rma yapt\u0131\u011f\u0131 \u015eikayetvar\u2019da y\u0131l\u0131n ilk 6 ay\u0131nda toplam 206 bin 596 \u015fikayet \u00e7\u00f6z\u00fcme kavu\u015ftu. T\u00fcketicilerin y\u00fczde 82\u2019si<\/strong> \u015eikayetvar\u2019a mobil cihazlardan<\/strong> giri\u015f yap\u0131yor.<\/p>\n

\u015eikayetvar\u2019da en \u00e7ok hangi markalar merak edildi?<\/strong><\/h3>\n

Y\u0131l\u0131n ilk 6 ay\u0131nda \u015eikayetvar\u2019da, sayfas\u0131 en \u00e7ok aranan marka 2 milyon 117 bin 320 sayfa g\u00f6r\u00fcnt\u00fclenmesiyle Trendyol<\/strong> oldu. Trendyol\u2019u, T\u00fcrk Telekom, Ziraat Bankas\u0131, Vodafone<\/strong> ve Xiaomi<\/strong> izledi. 2021\u2019e damgas\u0131n\u0131 vuran kripto paralara ilgili \u015eikayetvar verilerine de yans\u0131d\u0131. Paribu<\/strong> ve Binance<\/strong> \u015eikayetvar\u2019da en \u00e7ok merak edilen markalar aras\u0131nda kendilerine yer buldu.<\/p>\n

Memnuniyet oran\u0131 en y\u00fcksek sekt\u00f6r: Anne-bebek-\u00e7ocuk \u00fcr\u00fcnleri sekt\u00f6r\u00fc\u00a0<\/strong><\/h3>\n

\u015eikayetvar verilerine g\u00f6re 2021\u2019in ilk yar\u0131s\u0131nda m\u00fc\u015fterisini en \u00e7ok dinleyen ve memnuniyet oran\u0131 en y\u00fcksek olan sekt\u00f6r y\u00fczde 61\u2019lik oranla anne-bebek-\u00e7ocuk \u00fcr\u00fcnleri sekt\u00f6r\u00fc oldu. Bu oran emlak ve in\u015faat sekt\u00f6r\u00fcnde y\u00fczde 56, cep telefonu ve g\u0131da sekt\u00f6rlerinde y\u00fczde 53\u2019lere ula\u015ft\u0131.<\/p>\n

En \u00e7ok \u015fikayet e-ticaret sekt\u00f6r\u00fcne geldi<\/strong><\/h3>\n

219 bin 564 \u015fikayet say\u0131s\u0131yla e-ticaret sekt\u00f6r\u00fc 2021\u2019in ilk alt\u0131 ay\u0131nda en \u00e7ok \u015fikayet alan sekt\u00f6r oldu. E-ticaret sekt\u00f6r\u00fcn\u00fc 177 bin 887 \u015fikayet say\u0131s\u0131yla finans sekt\u00f6r\u00fc izledi. \u0130nternet (133 bin 852), kargo (116 bin 563) ve al\u0131\u015fveri\u015f (80 bin 536) sekt\u00f6rleri ilk 6 ayda T\u00fcrkiye\u2019nin en \u00e7ok \u015fikayet edilen sekt\u00f6rleri olarak \u00f6ne \u00e7\u0131kt\u0131. Ge\u00e7ti\u011fimiz d\u00f6nemde en \u00e7ok \u015fikayet edilen sekt\u00f6r s\u0131ras\u0131yla \u015f\u00f6yleydi: E-ticaret, kargo, finans<\/strong> ve internet\u2026<\/strong><\/p>\n

Kripto para 2021\u2019in ilk yar\u0131s\u0131na damgas\u0131n\u0131 vurdu<\/strong><\/h3>\n

E-ticaret sekt\u00f6r\u00fcn\u00fcn alt k\u0131r\u0131l\u0131mlar\u0131 incelendi\u011finde pazaryeri siteleri, tesett\u00fcr giyim siteleri ve ikinci el giyim sitelerinin bu alanda en \u00e7ok \u015fikayet edilen kategoriler oldu\u011fu g\u00f6ze \u00e7arp\u0131yor. 2021\u2019in ilk 6 ay\u0131nda en \u00e7ok \u015fikayet edilen bir ba\u015fka sekt\u00f6r olan finans sekt\u00f6r\u00fcnde \u00f6zel ve kamu bankalar\u0131 t\u00fcketicilerin sorun ya\u015fad\u0131\u011f\u0131 kategoriler oluyor. Yine ayn\u0131 sekt\u00f6r ba\u015fl\u0131\u011f\u0131 alt\u0131nda yer alan kripto para \u015fikayetlerinin bu d\u00f6nemde \u00e7arp\u0131c\u0131 bir \u015fekilde y\u00fckseldi\u011fi g\u00f6zlemleniyor (47 bin 146). 78 bin 766 \u015fikayet say\u0131s\u0131yla internet sekt\u00f6r\u00fcn\u00fcn alt\u0131nda yer alan internet servis sa\u011flay\u0131c\u0131lar bu d\u00f6nemde en \u00e7ok \u015fikayet edilen kategori olarak \u00f6ne \u00e7\u0131k\u0131yor.<\/p>\n

E-ticarette sipari\u015f teslim s\u00fcreleri can s\u0131kt\u0131<\/strong><\/h3>\n

\u015eikayetvar verilerine g\u00f6re 2021\u2019in ilk 6 ay\u0131nda en \u00e7ok \u015fikayet alan sekt\u00f6r olan e-ticaret alan\u0131nda sipari\u015flerin tedarik<\/strong> ve teslim s\u00fcrelerinin gecikmesi<\/strong> en \u00e7ok dile getirilen konular\u0131n ba\u015f\u0131nda geldi. Kusurlu ya da g\u00f6rselden farkl\u0131 \u00fcr\u00fcn g\u00f6nderimi t\u00fcketiciler taraf\u0131ndan \u00e7\u00f6z\u00fcm bekleyen di\u011fer konu olurken \u00fcr\u00fcn iade ve de\u011fi\u015fiminde ya\u015fanan s\u0131k\u0131nt\u0131lar bu sekt\u00f6rle ilgili en \u00e7ok \u015fikayet edilen konular aras\u0131nda yer ald\u0131. Sorunlar kar\u015f\u0131s\u0131nda muhatap olunacak kimsenin olmamas\u0131 ve \u00fcr\u00fcn\u00fcn sepete at\u0131ld\u0131\u011f\u0131nda<\/strong> fiyat\u0131n\u0131n artmas\u0131 dile getirilen di\u011fer sorunlar oldu.<\/p>\n

Finans sekt\u00f6r\u00fcndeki en b\u00fcy\u00fck sorun<\/strong> kart aidatlar\u0131<\/h3>\n

Y\u0131l\u0131n ilk yar\u0131s\u0131nda en \u00e7ok \u015fikayet edilen bir ba\u015fka alan olan finans sekt\u00f6r\u00fcyle ilgili en \u00e7ok \u015fikayet edilen konu kredi kart\u0131 aidatlar\u0131<\/strong> ve bankalar\u0131n EFT, havale<\/strong> gibi i\u015flemlerde ger\u00e7ekle\u015ftirdi\u011fi kesintiler oldu. M\u00fc\u015fteri hizmetlerine eri\u015fimde ya\u015fanan s\u0131k\u0131nt\u0131, ATM ar\u0131zas\u0131, internet<\/strong> ve mobil bankac\u0131l\u0131kta<\/strong> \u00e7\u0131kan sorunlar \u00f6ne \u00e7\u0131kan di\u011fer \u015fikayet konular\u0131<\/strong> oldu.<\/p>\n

\u0130nternetin yava\u015fl\u0131\u011f\u0131 t\u00fcketicileri \u00e7ileden \u00e7\u0131kard\u0131<\/strong><\/h3>\n

Pandemi nedeniyle bir\u00e7ok t\u00fcketicinin evden \u00e7al\u0131\u015ft\u0131\u011f\u0131, e\u011fitimlerin online yap\u0131ld\u0131\u011f\u0131 2021\u2019in ilk 6 ay\u0131nda internet servis sa\u011flay\u0131c\u0131larla ilgili \u015fikayetler de art\u0131\u015f g\u00f6sterdi. T\u00fcketicilerin internetle ilgili en \u00e7ok \u015fikayet etti\u011fi konular \u015f\u00f6yle s\u0131raland\u0131: Vaat edilen h\u0131z\u0131n verilmemesi, s\u00fcrekli yava\u015flama<\/strong> ve kopma sorununun ya\u015fanmas\u0131, bo\u015f port olmamas\u0131, servis sa\u011flay\u0131c\u0131lar\u0131n nakil i\u015flemi s\u00fcresini uzatmalar\u0131<\/strong> ve haks\u0131z kazan\u00e7 elde etmeleri\u2026<\/strong><\/p>\n

En \u00e7ok kar\u015f\u0131la\u015ft\u0131r\u0131lan iki marka Biance ve Paribu oldu<\/strong><\/h3>\n

Markalar\u0131n m\u00fc\u015fteri memnuniyeti ve \u015fikayet y\u00f6netimi konular\u0131nda performanslar\u0131n\u0131n kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131 \u201cMarka Kar\u015f\u0131la\u015ft\u0131r\u201d<\/strong> verilerine g\u00f6re, 2021\u2019in Mart, Nisan, May\u0131s ve Haziran aylar\u0131nda en \u00e7ok kripto para sekt\u00f6r\u00fcnde bulunan Biance<\/strong> ve Paribu<\/strong> kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131 (38 bin 534). T\u00fcketicilerin en \u00e7ok kar\u015f\u0131la\u015ft\u0131rd\u0131\u011f\u0131 di\u011fer iki markaysa T\u00fcrk Telekom<\/strong> ve Turkcell<\/strong> oldu (26 bin 306). BtcTurk<\/strong> ve Paribu<\/strong> 26 bin 274<\/strong> kar\u015f\u0131la\u015ft\u0131rmayla \u00fc\u00e7\u00fcnc\u00fc s\u0131rada yer al\u0131rken onu 20 bin 821 kar\u015f\u0131la\u015ft\u0131rma adediyle Turkcell<\/strong> ve Vodafone<\/strong> izledi.<\/p>\n

\u0130lk 6 ayda kripto para \u015fikayetleri % 1278 artt\u0131<\/strong><\/h3>\n

\u015eikayetvar verileri<\/strong>ne g\u00f6re 2021\u2019in ilk 6 ay\u0131nda kripto para \u015fikayetleri y\u00fczde 1278 artt\u0131. 3 bin 690 olan \u015fikayet say\u0131s\u0131 47 bin 146 oldu. Bu d\u00f6nemde \u00f6ne \u00e7\u0131kan bir di\u011fer sekt\u00f6r \u00e7i\u00e7ek sipari\u015f siteleri<\/strong> oldu. Online \u00e7i\u00e7ek sipari\u015f hizmeti<\/strong> veren markalar\u0131n \u015fikayet art\u0131\u015f oran\u0131 y\u00fczde 231\u2019leri<\/strong> buldu. Restoranlar\u0131n \u00e7o\u011funlukla paket servisi hizmeti sundu\u011fu 2021\u2019in ilk ayl\u0131k d\u00f6neminde online yemek sipari\u015f siteleri \u015fikayetleri de y\u00fckseli\u015fe ge\u00e7ti. Bu sekt\u00f6rde 11 bin 881 olan \u015fikayet say\u0131s\u0131 y\u00fczde 204 artarak 24 bin 204\u2019e \u00e7\u0131kt\u0131.<\/p>\n

En \u00e7ok \u015fikayet eden il \u0130stanbul<\/strong><\/h3>\n

N\u00fcfus ortalamas\u0131na g\u00f6re 2021\u2019in ilk 6 ay\u0131nda Mu\u015f binde 0,06 ile \u015fikayet yo\u011funlu\u011fu en az \u015fehir oldu. Mu\u015f<\/strong>\u2019u s\u0131ras\u0131yla Hakkari, Kars ve I\u011fd\u0131r<\/strong> takip etti. \u015eikayetvar verilerine g\u00f6re bin ki\u015fi ba\u015f\u0131na d\u00fc\u015fen \u015fikayet say\u0131s\u0131na g\u00f6re 30,4<\/strong> \u015fikayet yo\u011funlu\u011fuyla T\u00fcrkiye\u2019nin en \u015fikayet\u00e7i ili \u0130stanbul oldu. (30.30)<\/strong><\/p>\n

Y\u0131l\u0131n ilk 6 ay\u0131nda \u015eikayetvar\u2019a gelen en ilgin\u00e7 \u015fikayetler\u2026<\/strong><\/h3>\n

– \u0130nternet \u00fczerinden sat\u0131n ald\u0131\u011f\u0131m bebek bezinin i\u00e7inden s\u00fcrekli canl\u0131, tekrar ediyorum canl\u0131 kurt \u00e7\u0131k\u0131yor. Bebe\u011fimizin sa\u011fl\u0131\u011f\u0131n\u0131 d\u00fc\u015f\u00fcn\u00fcp bu marka bez kulland\u0131k ama pi\u015fman\u0131z. Bezin i\u00e7inden canl\u0131 kurt \u00e7\u0131kmas\u0131 nas\u0131l bir rezilliktir! Saklama ko\u015fuluna da gayet \u00f6zen g\u00f6stermemize ra\u011fmen bu rezilli\u011fe acilen bir \u00e7\u00f6z\u00fcm bulunmas\u0131n\u0131 rica ediyorum.<\/p>\n

– Spor ma\u011fazas\u0131ndan bisiklet sele k\u0131l\u0131f\u0131 sipari\u015f verdim, yerine tencere geldi. Ma\u011fdur oldum. Ma\u011fduriyetimin giderilmesini istiyorum.<\/p>\n

– Otob\u00fcs hareket halindeyken kafamdan a\u015fa\u011f\u0131 motor ya\u011f\u0131 akt\u0131. Otob\u00fcste oturdu\u011fum koltu\u011fa yukar\u0131dan simsiyah ya\u011f akt\u0131 \u00fczerime. Sa\u00e7lar\u0131m t-shirt\u2019\u00fcm simsiyah ya\u011f oldu. \u015eof\u00f6r \u201cklima suyudur\u201d dedi. Di\u011fer \u015fof\u00f6rlerden biri \u00fcst\u00fcm\u00fc g\u00f6r\u00fcnce g\u00fclmeye ba\u015flad\u0131. T-shirt lekesi kesinlikle su de\u011fil, ya\u011f! Suya tuttum leke kesinlikle \u00e7\u0131km\u0131yor. T-shirt\u2019\u00fcm kullan\u0131lmaz halde, \u00e7\u00f6p oldu. Ma\u011fduriyetimin ivedilikle \u00e7\u00f6z\u00fclmesini istiyorum.<\/p>\n

Kargo \u00e7al\u0131\u015fan\u0131n\u0131n apartmanda sevmedi\u011fi biri olmas\u0131ndan dolay\u0131 t\u00fcm binaya 2-3 y\u0131ld\u0131r kargo teslimat\u0131 yapm\u0131yor. Niye b\u00f6yle bir durum oldu\u011funu da ge\u00e7en apartman toplant\u0131s\u0131nda \u00f6\u011frendik. Kom\u015funun biriyle tart\u0131\u015fm\u0131\u015flar. Son \u00fc\u00e7 y\u0131lda 20 k\u00fcsur kadar kargomu getirmediler. Bug\u00fcn de art\u0131k yine 2 kargom getirilmeyince \u015fikayetimi buraya ta\u015f\u0131ma gere\u011fi duydum.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. 2021\u2019in ilk 6 ay\u0131n\u0131 de\u011ferlendiren \u015eikayetvar\u2019a g\u00f6re 219 bin 564 \u015fikayet say\u0131s\u0131yla e-ticaret, en \u00e7ok \u015fikayet edilen sekt\u00f6r oldu. Verilere g\u00f6re en […]<\/p>\n","protected":false},"author":1,"featured_media":141097,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,157],"tags":[95813,15336,70953,95811,91102,87119,87005,95814,85970,87746,95812],"views":78,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/141094"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=141094"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/141094\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/141097"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=141094"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=141094"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=141094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}