{"id":140610,"date":"2021-08-19T13:25:07","date_gmt":"2021-08-19T10:25:07","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=140610"},"modified":"2021-08-19T13:26:55","modified_gmt":"2021-08-19T10:26:55","slug":"enerya-dan-dijital-uygulamalari-ile-dogalgaz-sektorune-yeni-bir-soluk","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/enerya-dan-dijital-uygulamalari-ile-dogalgaz-sektorune-yeni-bir-soluk\/","title":{"rendered":"(Turkish) ’Enerya’dan Dijital Uygulamalar\u0131 ile Do\u011falgaz Sekt\u00f6r\u00fcne Yeni Bir Soluk…"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Dijital yat\u0131r\u0131mlar\u0131n\u0131 her ge\u00e7en g\u00fcn art\u0131rarak t\u00fcketicilere tam kapsaml\u0131 hizmet sa\u011flayan Enerya Enerji, abonelerin i\u015flemlerini h\u0131zl\u0131 ve konforlu yapmas\u0131 i\u00e7in hayata ge\u00e7irdi\u011fi online kanallar\u0131 ile dikkat \u00e7ekiyor. 2019\u2019dan bug\u00fcne kadar online i\u015flemlerde 234 bini a\u015fk\u0131n ba\u015fvuru al\u0131n\u0131p tamamlan\u0131rken, en \u00e7ok ba\u015fvuru yap\u0131lan il ise Konya oldu. Bu s\u00fcre\u00e7te m\u00fc\u015fteri memnuniyet oran\u0131 ise %80\u2019in \u00fczerine \u00e7\u0131kt\u0131.<\/strong><\/h2>\n

T\u00fcrkiye\u2019nin en yayg\u0131n 2\u2019nci do\u011fal gaz da\u011f\u0131t\u0131m<\/strong> \u015firketi Enerya Enerji<\/strong>, yenilik\u00e7i ve m\u00fc\u015fteri odakl\u0131 hizmet anlay\u0131\u015f\u0131yla \u00e7al\u0131\u015fmalar\u0131na devam ederken, hizmet kalitesini her ge\u00e7en g\u00fcn art\u0131rmak i\u00e7in \"\"\u00e7al\u0131\u015fmalar\u0131n\u0131 kesintisiz s\u00fcrd\u00fcr\u00fcyor. \u00d6zellikle pandemi d\u00f6neminde<\/strong> halk sa\u011fl\u0131\u011f\u0131n\u0131 \u00f6n plana alarak,\u00a0M\u00fc\u015fteri Hizmetleri Ofisi\u2019ne<\/strong> gitmeye ihtiya\u00e7 duymadan, diledi\u011finiz yerden i\u015flemlerinizi yapmaya olanak sa\u011flayan Enerya Enerji<\/strong>, bu sayede kullan\u0131c\u0131lara konforlu ve h\u0131zl\u0131 hizmet sunuyor. WhatsApp \u0130leti\u015fim Hatt\u0131,\u00a0www.enerya.com.tr<\/a>\u00a0<\/u><\/strong>ve web chat kanallar\u0131<\/strong> \u00fczerinden i\u015flemler kesintisiz s\u00fcrd\u00fcr\u00fcl\u00fcyor.<\/p>\n

Online i\u015flemlerin daha yayg\u0131n<\/strong> ve yo\u011fun<\/strong> bir \u015fekilde kullan\u0131lmaya ba\u015fland\u0131\u011f\u0131 2019 y\u0131l\u0131ndan g\u00fcn\u00fcm\u00fcze<\/strong> online i\u015flemlerde 234.843 ba\u015fvuru<\/strong> al\u0131n\u0131rken, online kanallar\u0131 en \u00e7ok tercih eden il Konya<\/strong> oldu. Online kanallardan ger\u00e7ekle\u015ftirilen i\u015flemlerin %35<\/strong>\u2019i Konya\u2019dan yap\u0131l\u0131rken, ikinci s\u0131rada Denizli<\/strong> yer ald\u0131. Denizli\u2019de i\u015flemlerin %27\u2019si<\/strong> online kanallar \u00fczerinden ger\u00e7ekle\u015ftirildi. Hayata ge\u00e7irilen dijital uygulamalar<\/strong> ile m\u00fc\u015fteri memnuniyeti ise %80<\/strong>\u2019in \u00fczerine \u00e7\u0131kt\u0131.<\/p>\n

\u00c7a\u011fr\u0131 Merkezi\u2019ni en \u00e7ok tercih eden \u015fehir Denizli<\/strong> olurken, Nev\u015fehir aboneleri<\/strong> ise en \u00e7ok M\u00fc\u015fteri Hizmetleri Ofisi\u2019ni<\/strong> tercih etti.<\/p>\n

444 8 429<\/strong> numaras\u0131 \u00fczerinden WhatsApp \u0130leti\u015fim Hatt\u0131 uygulamas\u0131<\/strong> ile aboneler, hafta i\u00e7i 08.00-19.00<\/strong>, hafta sonu 08.00-17.00<\/strong> saatleri aras\u0131nda bir\u00e7ok i\u015flem yapabiliyor. Aboneler evrak istenen durumlarda bu belgeleri Enerya WhatsApp \u0130leti\u015fim Hatt\u0131<\/strong> \u00fczerinden kolayca iletebiliyor. 2021 May\u0131s ay\u0131nda devreye al\u0131nan WhatsApp \u0130leti\u015fim Hatt\u0131<\/strong>\u2019n\u0131n en \u00e7ok tercih edildi\u011fi il Nev\u015fehir olurken, 2. s\u0131rada Antalya<\/strong> yer al\u0131yor.<\/p>\n

\u0130\u015flemlerini kolayl\u0131kla ger\u00e7ekle\u015ftirmek isteyen Enerya aboneleri<\/strong>,\u00a0www.enerya.com.tr<\/a>\u00a0adresi \u00fczerinden de h\u0131zl\u0131 bir \u015fekilde i\u015flemlerini yap\u0131yor.\u00a0Online i\u015flemler; abonelik, fatura, fesih ve talep sorgulama i\u015flemleri olarak 4 farkl\u0131 kategoriden olu\u015fuyor. Kullan\u0131c\u0131lar abonelik i\u015flemleri<\/strong>nde online ba\u011flant\u0131 anla\u015fmas\u0131, abonelik s\u00f6zle\u015fmesi, bina \u00f6n\u00fcnde do\u011fal gaz hatt\u0131 sorgulamas\u0131, sertifikal\u0131 firmalar\u0131 sorgulama, proje ve randevu durumunu \u00f6\u011frenme, bilgi g\u00fcncelleme<\/em> gibi hizmetlerden faydalanabilirken; fatura i\u015flemlerinde ise fatura g\u00f6r\u00fcnt\u00fcleme, otomatik \u00f6deme tarihi<\/strong> vererek son \u00f6deme tarihini ay\u0131n 15\u2019ine erteleme hizmetleri<\/strong>ni kolayl\u0131kla ger\u00e7ekle\u015ftirebiliyor.<\/p>\n

Enerya\u2019n\u0131n hayata ge\u00e7irdi\u011fi \u2018Online Randevu Sistemi\u2019<\/strong> ile Enerya aboneleri randevu olu\u015fturarak, M\u00fc\u015fteri Hizmetleri\u2019ndeki i\u015flemlerini kolayl\u0131kla, s\u0131ra beklemeden yap\u0131yor. Ekim 2020<\/strong> itibar\u0131yla abonelerin kullan\u0131m\u0131na sunulan Online Randevu Sistemi<\/strong> aboneler taraf\u0131ndan s\u0131k\u00e7a tercih ediliyor Online Randevu Sistemi\u2019nin<\/strong> en s\u0131k kullan\u0131ld\u0131\u011f\u0131 il ise Denizli.<\/strong><\/p>\n

Web chat uygulamas\u0131<\/strong> sayesinde, m\u00fc\u015fteri temsilcileri<\/strong> ile h\u0131zl\u0131 bir \u015fekilde g\u00f6r\u00fc\u015fmeler<\/strong> ger\u00e7ekle\u015ftirilirken, ba\u015fvurulan konu detaylar\u0131 hakk\u0131nda h\u0131zl\u0131 aksiyonlar al\u0131n\u0131yor. Abonelerin her t\u00fcrl\u00fc \u00f6neri, istek<\/strong> ve \u015fik\u00e2yetlerini<\/strong> iletti\u011fi web chat uygulamas\u0131<\/strong> en \u00e7ok abonelik bilgi talebi i\u00e7in tercih ediliyor.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Dijital yat\u0131r\u0131mlar\u0131n\u0131 her ge\u00e7en g\u00fcn art\u0131rarak t\u00fcketicilere tam kapsaml\u0131 hizmet sa\u011flayan Enerya Enerji, abonelerin i\u015flemlerini h\u0131zl\u0131 ve konforlu yapmas\u0131 i\u00e7in hayata ge\u00e7irdi\u011fi […]<\/p>\n","protected":false},"author":1,"featured_media":140617,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[46,53,157],"tags":[69934,72903,46434,52259,75513,91702,65918,90575],"views":379,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/140610"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=140610"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/140610\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/140617"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=140610"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=140610"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=140610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}