{"id":137545,"date":"2021-06-28T07:23:57","date_gmt":"2021-06-28T04:23:57","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=137545"},"modified":"2021-06-28T07:23:57","modified_gmt":"2021-06-28T04:23:57","slug":"en-iyi-musteri-odakli-sirket-odulu-shellin-oldu","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/en-iyi-musteri-odakli-sirket-odulu-shellin-oldu\/","title":{"rendered":"(Turkish) ’En \u0130yi M\u00fc\u015fteri Odakl\u0131 \u015eirket’ \u00d6d\u00fcl\u00fc Shell’in Oldu"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

1923’ten g\u00fcn\u00fcm\u00fcze T\u00fcrkiye\u2019de her zaman \u201cilk\u201dleri ger\u00e7ekle\u015ftirmeyi ve sekt\u00f6re \u201cilham vermeyi\u201d ilke edinen Shell, m\u00fc\u015fteri odakl\u0131 s\u00fcrd\u00fcrd\u00fc\u011f\u00fc \u00e7al\u0131\u015fmalar, dijitalle\u015fme ve otomasyon alan\u0131nda hayata ge\u00e7irdi\u011fi \u00f6rneklerle, T\u00fcrkiye\u2019de en iyi m\u00fc\u015fteri deneyimi yaratan \u015firketlerin ve d\u00f6n\u00fc\u015f\u00fcm projelerinin \u00f6d\u00fcllendirildi\u011fi TCXA21\u2019de (Turkey Customer Experience Awards- 2021) \u201cEn \u0130yi M\u00fc\u015fteri Odakl\u0131 \u015eirket\u201d kategorisinde G\u00fcm\u00fc\u015f \u00f6d\u00fcl\u00fcn sahibi oldu.<\/strong><\/p>\n

Shell’in sekt\u00f6rde kalitesiyle<\/strong> ve verdi\u011fi g\u00fcven duygusuyla<\/strong> ayr\u0131\u015ft\u0131\u011f\u0131n\u0131 belirten\u00a0Shell & Turcas<\/strong> CEO\u2019su Emre Turanl\u0131\u00a0“Misafirlerimize kalite duygusunu yak\u0131tlar\u0131m\u0131zdan marketlerimize ve tuvaletlerimize, ara\u00e7 y\u0131kama ve bak\u0131m servislerimizden g\u00fcne\u015f enerjisi ve elektrikli \u015farj \"\"sistemlerimize<\/strong> kadar her alanda hissettiriyoruz”<\/em> dedi.<\/p>\n

2023’te Cumhuriyet’in 100. y\u0131l\u0131 ile birlikte T\u00fcrkiye\u2019deki faaliyetlerinin 100\u2019\u00fcnc\u00fc y\u0131l\u0131n\u0131 kutlamaya haz\u0131rlanan Shell, yol emniyeti, inovasyon, \u00e7evre, engelsiz ya\u015fam<\/strong> ve istihdam programlar\u0131<\/strong> ile T\u00fcrkiye\u2019nin geli\u015fimine katk\u0131 sa\u011flamak i\u00e7in kararl\u0131 \u00e7al\u0131\u015fmalar\u0131n\u0131<\/strong> aral\u0131ks\u0131z s\u00fcrd\u00fcr\u00fcyor. T\u00fcm d\u00fcnyada her zaman kaliteli akaryak\u0131t\u0131 sunman\u0131n yan\u0131 s\u0131ra misafirlerine ger\u00e7ek bir perakende deneyimi sunmay\u0131<\/strong> da hedefleyen Shell, bu ama\u00e7la sekt\u00f6rde market deneyimini iyile\u015ftirmeye odaklanan, kendi yiyecek<\/strong> ve i\u00e7ecek markas\u0131n\u0131<\/strong> yaratan ilk \u015firket olarak dikkat \u00e7ekiyor.<\/p>\n

Shell M\u00fc\u015fteri Operasyonlar\u0131 ekibimizin<\/strong> en iyi m\u00fc\u015fteri deneyimi yaratma vizyonu, de\u011fi\u015fim yolculu\u011fu, dijitalle\u015fme<\/strong> ve otomasyon<\/strong> alan\u0131nda hayata ge\u00e7irilen \u00f6rneklerle harmanlad\u0131klar\u0131 hikayelerini de\u011ferlendiren TXCA21 \u00f6d\u00fcl komitesi<\/strong>, Shell’e \u201cEn \u0130yi M\u00fc\u015fteri Odakl\u0131 \u015eirket\u201d<\/strong> kategorisinde G\u00fcm\u00fc\u015f\u00a0<\/strong>\u00f6d\u00fcl\u00fcn verilmesine karar verdi.\u00a02008 y\u0131l\u0131ndan bu yana uluslararas\u0131 arenada toplamda 12 \u00fclkede<\/strong>\u00a0 M\u00fc\u015fteri Deneyimi<\/strong> \u00f6d\u00fcl programlar\u0131 d\u00fczenleyen Awards International ve Customer Experience Professionals Association\u2019\u0131n (CXPA)<\/strong> birlikte y\u00fcr\u00fctt\u00fckleri ve bu y\u0131l T\u00fcrkiye\u2019de ger\u00e7ekle\u015fen \u201cTurkey Customer Experience Awards<\/strong>\u201d \u00f6d\u00fcl t\u00f6renine T\u00fcrkiye\u2019de farkl\u0131 sekt\u00f6rlerde faaliyet g\u00f6steren firmalar\u0131n kat\u0131l\u0131m\u0131 ile 80 proje farkl\u0131 kategorilerde yar\u0131\u015ft\u0131.<\/p>\n

Turanl\u0131: \u201cM\u00fc\u015fterilerimize ya\u015fatt\u0131\u011f\u0131m\u0131z kalite ve g\u00fcven deneyiminin \u00f6d\u00fcl\u00fcn\u00fc almaktan mutluyuz.\u201d\u00a0<\/strong><\/h2>\n

Shell & Turcas CEO\u2019su Emre Turanl\u0131<\/strong>, bu \u00f6d\u00fclle uzun soluklu \u00e7al\u0131\u015fmalar\u0131n\u0131n kar\u015f\u0131l\u0131\u011f\u0131n\u0131 almaktan gurur duyduklar\u0131n\u0131 belirterek \u015f\u00f6yle devam etti: “Enerji alan\u0131nda sekt\u00f6re yeniliklerle ve y\u00fcksek standartlarla liderlik etmeye \u00e7al\u0131\u015f\u0131yoruz. Ayr\u0131ca 65 \u00fclkeye<\/strong> ger\u00e7ekle\u015ftirdi\u011fimiz ihracat\u0131m\u0131zla, 15.000 \u00e7al\u0131\u015fan\u0131m\u0131z<\/strong> ve istihdam programlar\u0131<\/strong>m\u0131zla, T\u00fcrkiye ekonomisine de katk\u0131 sa\u011fl\u0131yoruz. T\u00fcrkiye\u2019deki istasyonlarda ilk kanopi uygulamas\u0131<\/strong>n\u0131, ilk premium market konseptini, ilk market i\u00e7i tuvaleti<\/strong>, ilk kur\u015funsuz yak\u0131t\u0131, ilk sadakat program\u0131n\u0131,<\/strong> ilk ta\u015f\u0131t tan\u0131ma sistemini,<\/strong> istasyonlarda kad\u0131n istihdam\u0131n\u0131 destekleyen<\/strong> ilk program\u0131, \u00e7ocuklar i\u00e7in \u00f6zel olarak tasarlanm\u0131\u015f ilk tuvaleti, engelli misafirlerimizin hayat\u0131n\u0131 kolayla\u015ft\u0131ran sekt\u00f6rdeki ilk engelsiz hizmet alan\u0131n\u0131 hayata ge\u00e7iren markay\u0131z. M\u00fc\u015fteri memnuniyetini<\/strong> daima \u00f6nceli\u011fimiz olarak g\u00f6r\u00fcyoruz. T\u00fcrkiye genelinde 1.000\u2019den fazla<\/strong> istasyonumuzda her g\u00fcn yakla\u015f\u0131k 1 milyon misafirimizi a\u011f\u0131rl\u0131yor ve 600\u2019den<\/strong> fazla Shell Select marketimiz<\/strong> ile 2000\u2019e yak\u0131n<\/strong> farkl\u0131 \u00fcr\u00fcn\u00fc m\u00fc\u015fterilerimize sunuyoruz. M\u00fc\u015fterilerimize ya\u015fatt\u0131\u011f\u0131m\u0131z kalite<\/strong> ve g\u00fcven deneyimi<\/strong> ile bu \u00f6nemli ve prestijli \u00f6d\u00fcl\u00fc \u015firketimize<\/strong> kazand\u0131ran Shell M\u00fc\u015fteri Operasyonlar\u0131<\/strong> ekibimizin her bir \u00fcyesini ve onlarla birlikte ayn\u0131 ama\u00e7 i\u00e7in \u00e7al\u0131\u015fan t\u00fcm i\u015f kollar\u0131m\u0131z\u0131 tebrik ediyoruz.”<\/em><\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.1923’ten g\u00fcn\u00fcm\u00fcze T\u00fcrkiye\u2019de her zaman \u201cilk\u201dleri ger\u00e7ekle\u015ftirmeyi ve sekt\u00f6re \u201cilham vermeyi\u201d ilke edinen Shell, m\u00fc\u015fteri odakl\u0131 s\u00fcrd\u00fcrd\u00fc\u011f\u00fc \u00e7al\u0131\u015fmalar, dijitalle\u015fme ve otomasyon alan\u0131nda hayata […]<\/p>\n","protected":false},"author":1,"featured_media":137548,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53],"tags":[52407,92609,52259,92611,53153,88690,92610],"views":144,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/137545"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=137545"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/137545\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/137548"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=137545"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=137545"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=137545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}