{"id":137530,"date":"2021-06-28T06:55:51","date_gmt":"2021-06-28T03:55:51","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=137530"},"modified":"2021-06-28T06:56:11","modified_gmt":"2021-06-28T03:56:11","slug":"aydem-perakendeye-turkey-customer-experience-awards-2021-den-3-odul","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/aydem-perakendeye-turkey-customer-experience-awards-2021-den-3-odul\/","title":{"rendered":"(Turkish) ’Aydem Perakende’ye Turkey Customer Experience Awards 2021\u2019den 3 \u00d6d\u00fcl"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

Aydem Perakende, ilk kez kat\u0131ld\u0131\u011f\u0131 Awards International\u2019\u0131n, T\u00fcrkiye\u2019de d\u00fczenledi\u011fi ve T\u00fcrkiye\u2019nin \u00f6nde gelen \u015firketlerinin yar\u0131\u015ft\u0131\u011f\u0131 CX Turkey Customer Experience Awards 2021\u2019de \u201cEn \u0130yi M\u00fc\u015fteri Deneyimi Stratejisi\u201d, \u201cM\u00fc\u015fteri Deneyimi D\u00f6n\u00fc\u015f\u00fcm\u00fc\u201d ve \u201dCovid-19 Krizi S\u0131ras\u0131nda \u00c7al\u0131\u015fan Deneyimi\u201d kategorilerinde \u00f6d\u00fcl alarak b\u00fcy\u00fck bir ba\u015far\u0131ya imza att\u0131. <\/strong><\/p>\n

Uluslararas\u0131 arenada m\u00fc\u015fteri deneyimi yar\u0131\u015fmalar\u0131 d\u00fczenleyen\u202fAwards International\u2019\u0131n, T\u00fcrkiye\u2019de d\u00fczenledi\u011fi CX Turkey Customer Experience Awards 2021<\/strong> yar\u0131\u015fmas\u0131nda Aydem Perakende \"\"m\u00fc\u015fteri deneyimi<\/strong> profesyonellerin olu\u015fturdu\u011fu bir j\u00fcri taraf\u0131ndan<\/strong> yap\u0131lan de\u011ferlendirmeler sonucunda;\u201cCovid-19 Krizi S\u0131ras\u0131nda \u00c7al\u0131\u015fan Deneyimi\u201d<\/strong> kategorisinde birincilik, \u201cM\u00fc\u015fteri Deneyimi D\u00f6n\u00fc\u015f\u00fcm\u00fc\u201d<\/strong> kategorisinde 2’incilik<\/strong> ve \u201cEn \u0130yi M\u00fc\u015fteri Deneyimi Stratejisi – \u0130\u015f Hayat\u0131nda +25 Y\u0131l\u201d<\/strong> kategorisinde \u00fc\u00e7\u00fcnc\u00fcl\u00fck \u00f6d\u00fcllerini almaya hak kazand\u0131.<\/p>\n

CX Turkey Customer Experience \u00d6d\u00fclleri<\/strong> hakk\u0131nda a\u00e7\u0131klama yapan Aydem Perakende Genel M\u00fcd\u00fcr\u00fc \u00c7a\u011fda\u015f Demira\u011f<\/strong>, \u201cDe\u011fi\u015fim ve d\u00f6n\u00fc\u015f\u00fcm s\u00fcrecimizde; m\u00fc\u015fterilerimize sundu\u011fumuz deneyimi art\u0131rarak iyile\u015ftirmek, canl\u0131 tuttu\u011fumuz k\u00fclt\u00fcrel de\u011ferlerimizi g\u00fc\u00e7lendirmek her zaman \u00f6nceli\u011fimiz<\/strong> ve odak noktam\u0131z<\/strong> oldu. 2020 y\u0131l\u0131nda<\/strong> hep birlikte ola\u011fan\u00fcst\u00fc bir y\u0131l<\/strong> ya\u015fad\u0131k. Kurum olarak pandemi ba\u015flar ba\u015flamaz \u00f6nceli\u011fimizi m\u00fc\u015fterilerimizin<\/strong> ve \u00e7al\u0131\u015fma arkada\u015flar\u0131m\u0131z\u0131n<\/strong> sa\u011fl\u0131\u011f\u0131 olarak belirledik. Bu do\u011frultuda att\u0131\u011f\u0131m\u0131z ad\u0131mlar\u0131n kar\u015f\u0131l\u0131\u011f\u0131nda \u201cCovid-19 Krizi S\u0131ras\u0131nda \u00c7al\u0131\u015fan Deneyimi\u201d<\/strong> kategorisinde 1’incili\u011fe lay\u0131k g\u00f6r\u00fclmek<\/strong> bizi ayr\u0131ca mutlu etti. M\u00fc\u015fteri deneyimini merkezimize alarak geli\u015ftirdi\u011fimiz, \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n da benimseyerek ve inanarak sahiplendi\u011fi yenilik\u00e7i politikalar\u0131m\u0131zla birlikte ba\u015fard\u0131k. Birbirine g\u00fcvenen, ba\u011f kuran, daima ileti\u015fimi \u00f6n planda tutan<\/strong> de\u011ferli \u00e7al\u0131\u015fma arkada\u015flar\u0131mla g\u00fc\u00e7l\u00fc bir tak\u0131m olu\u015fturduk. Bu ba\u015far\u0131y\u0131; de\u011fi\u015fim<\/strong> ve d\u00f6n\u00fc\u015f\u00fcm<\/strong> yolculu\u011fumuzda, yenilikleri kucaklayarak m\u00fc\u015fteri deneyimimizi per\u00e7inleyen, \u00f6zveriyle emek vererek<\/strong> \u00e7al\u0131\u015fan \u00e7al\u0131\u015fma arkada\u015flar\u0131ma arma\u011fan ediyorum.<\/em><\/p>\n

Bu yar\u0131\u015fmada bizimle birlikte kazanan bir taraf daha var; o da m\u00fc\u015fterilerimiz. M\u00fc\u015fteri deneyimi d\u00f6n\u00fc\u015f\u00fcm \u00e7al\u0131\u015fmalar\u0131<\/strong> ile \u00e7oklu kanalda m\u00fc\u015fteriye bak\u0131\u015f\u0131m\u0131z\u0131, m\u00fc\u015fteri odakl\u0131 yakla\u015f\u0131m\u0131 merkeze alan tekil bir bak\u0131\u015f a\u00e7\u0131s\u0131na d\u00f6n\u00fc\u015ft\u00fcrd\u00fck. M\u00fc\u015fterilerimizin sesini dinleyerek \u00e7\u0131kt\u0131\u011f\u0131m\u0131z yolda, t\u00fcm kanallarda e\u015f zamanl\u0131 b\u00fcy\u00fck bir organizasyonel de\u011fi\u015fim<\/strong> ya\u015fad\u0131k. M\u00fc\u015fterilerimizin elektrik perakende hizmetleri<\/strong> kapsam\u0131nda ya\u015fad\u0131klar\u0131 deneyimi, iyile\u015ftirmek i\u00e7in stratejiler geli\u015ftirip yeni uygulamalar devreye soktuk. Yapay zeka destekli WhatsApp hatt\u0131m\u0131z<\/strong> ve Aydem Asistan kanallar\u0131m\u0131z<\/strong> bu alanda, \u00f6nemli bir m\u00fc\u015fteri deneyim d\u00f6n\u00fc\u015f\u00fcm\u00fcn\u00fcn ba\u015flang\u0131c\u0131 oldu.<\/em><\/p>\n

T\u00fcm bu yenilik\u00e7i \u00e7al\u0131\u015fmalar\u0131n kar\u015f\u0131l\u0131\u011f\u0131n\u0131; \u015fimdi ba\u015far\u0131lar\u0131m\u0131z\u0131n ta\u00e7land\u0131r\u0131ld\u0131\u011f\u0131 \u00f6d\u00fcllerle al\u0131yoruz. Yenilikleri takip eden, tak\u0131m ruhuna \u00f6nem veren, m\u00fc\u015fteriyi<\/strong> ve \u00e7al\u0131\u015fan\u0131n\u0131 odak noktas\u0131na<\/strong> alan bir \u015firket olarak ba\u015far\u0131lar\u0131m\u0131z\u0131 s\u00fcrd\u00fcr\u00fclebilir k\u0131lmak<\/strong> i\u00e7in t\u00fcm enerjimizle \u00e7al\u0131\u015fmaya devam edece\u011fiz.\u2019\u2019<\/em> dedi.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.Aydem Perakende, ilk kez kat\u0131ld\u0131\u011f\u0131 Awards International\u2019\u0131n, T\u00fcrkiye\u2019de d\u00fczenledi\u011fi ve T\u00fcrkiye\u2019nin \u00f6nde gelen \u015firketlerinin yar\u0131\u015ft\u0131\u011f\u0131 CX Turkey Customer Experience Awards 2021\u2019de \u201cEn \u0130yi […]<\/p>\n","protected":false},"author":1,"featured_media":137533,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[92599,87640,92600,53114,92601,52259],"views":92,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/137530"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=137530"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/137530\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/137533"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=137530"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=137530"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=137530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}