{"id":133128,"date":"2021-04-13T14:09:33","date_gmt":"2021-04-13T11:09:33","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=133128"},"modified":"2021-04-13T14:09:33","modified_gmt":"2021-04-13T11:09:33","slug":"enerya-2020-de-musteri-memnuniyeti-oranini-yuzde-90-a-yukseltti","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/enerya-2020-de-musteri-memnuniyeti-oranini-yuzde-90-a-yukseltti\/","title":{"rendered":"(Turkish) Enerya 2020’de M\u00fc\u015fteri Memnuniyeti Oran\u0131n\u0131 % 90\u2019a Y\u00fckseltti"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Toplum sa\u011fl\u0131\u011f\u0131n\u0131 \u00f6nceliklendirerek do\u011fal gaz i\u015flemlerini dijitalle\u015ftiren ve bir\u00e7ok do\u011fal gaz i\u015flemini online kanallara ta\u015f\u0131yan Enerya, pandemi s\u00fcrecinde g\u00f6sterdi\u011fi performansla m\u00fc\u015fteri memnuniyetini de art\u0131rd\u0131. M\u00fc\u015fteri hizmetleri ofislerini tercih eden abonelerinin sa\u011fl\u0131\u011f\u0131 ve g\u00fcvenli\u011fi i\u00e7in ald\u0131\u011f\u0131 koronavir\u00fcs \u00f6nlemlerini titizlikle uygulayan Enerya, abonelerinin memnuniyet derecesini % 90\u2019a \u00e7\u0131kard\u0131.<\/strong><\/h1>\n

Do\u011fal gaz i\u015flemleri<\/strong>ni dijital kanallara ta\u015f\u0131yarak, abonelerine h\u0131zl\u0131 ve kesintisiz hizmet vermeye odaklanan Enerya, \u00f6zellikle pandemi d\u00f6neminde hem m\u00fc\u015fterilerinin hem de \u00e7al\u0131\u015fanlar\u0131n\u0131n sa\u011fl\u0131\u011f\u0131n\u0131 korumak i\u00e7in pek \u00e7ok \u00f6nlem ald\u0131. Faaliyet g\u00f6sterdi\u011fi 10 ilde<\/strong> yapt\u0131\u011f\u0131 m\u00fc\u015fteri memnuniyeti anketi<\/strong>yle \"\"abonelerinin geribildirimlerini de de\u011ferlendiren \u015firket, sundu\u011fu kesintisiz hizmet<\/strong> ve \u00f6nlemlerle<\/strong> m\u00fc\u015fterilerinden de tam not ald\u0131.<\/p>\n

Pandemi d\u00f6neminde \u015fubeye gelmeyi tercih etmeyen aboneler, do\u011fal gaz i\u015flemlerini<\/strong> \u00e7a\u011fr\u0131 merkezi ve\u00a0www.enerya.com.tr<\/a>\u00a0web sitesi \u00fczerinden bir\u00e7ok do\u011fal gaz i\u015flemini h\u0131zl\u0131ca yapabiliyor. M\u00fc\u015fteri hizmetleri ofislerinden hizmet almaya devam eden aboneleri i\u00e7in de \u015fubelerinde koronavir\u00fcs \u00f6nlemleri<\/strong>ni art\u0131ran Enerya, ald\u0131\u011f\u0131 tedbirlerle abonelerinin g\u00fcvenini art\u0131rarak memnuniyet oran\u0131n\u0131 % 90\u2019a<\/strong> y\u00fckseltti. Pandemi d\u00f6neminde<\/strong> hayata ge\u00e7irdi\u011fi uygulamalar ile dijital<\/strong> ve uzaktan kanallar\u0131n<\/strong> kullan\u0131m oran\u0131n\u0131 %32<\/strong>\u2019ye y\u00fckselten Enerya m\u00fc\u015fteri memnuniyetini \u00fcst s\u0131ralara ta\u015f\u0131d\u0131.<\/p>\n

Koronavir\u00fcs \u00f6nlemleri abonelerini de memnun etti<\/strong><\/h2>\n

Yap\u0131lan anket sonucuna g\u00f6re m\u00fc\u015fteriler, \u015fubelerde sosyal mesafeyi korumak<\/strong> i\u00e7in belirleyici i\u015faretlerin bulunmas\u0131na, personellerin gerekli g\u00fcvenlik tedbirlerini almas\u0131<\/strong>na, gerekli durumlarda kullan\u0131lmak \u00fczere \u015fubelerde dezenfektan bulundurulmas\u0131na<\/strong> ve giri\u015flerde ate\u015f \u00f6l\u00e7\u00fcm\u00fc<\/strong> yap\u0131lmas\u0131na \u00f6nem veriyor. Enerya da m\u00fc\u015fterilerin \u00f6nem verdi\u011fi konulara dikkat ederek ve gerekli b\u00fct\u00fcn tedbirleri uygulayarak abonelerinden tam not ald\u0131. Enerya m\u00fc\u015fteri hizmetleri ofislerindeki personelin uygulad\u0131\u011f\u0131 g\u00fcvenlik tedbirleri<\/strong>, i\u00e7eri s\u0131rayla m\u00fc\u015fteri al\u0131nmas\u0131 ve sadece personele de\u011fil ofislere gelen ziyaret\u00e7ilere de d\u00fczenli ate\u015f \u00f6l\u00e7\u00fcm\u00fc yap\u0131lmas\u0131<\/strong> ba\u015fta olmak \u00fczere al\u0131nan t\u00fcm tedbirler<\/strong> abonelerinin memnuniyetini % 90<\/strong>\u2019a ta\u015f\u0131d\u0131.<\/p>\n

\u201c\u0130\u015flemlerimizi dijitalle\u015ftirdik<\/strong>\u201d<\/strong><\/h2>\n

Bu zorlu d\u00f6nemde m\u00fc\u015fterilerin ve \u00e7al\u0131\u015fanlar\u0131n sa\u011fl\u0131\u011f\u0131 i\u00e7in b\u00fct\u00fcn \u00f6nlemlerin titizlikle al\u0131nd\u0131\u011f\u0131n\u0131 a\u00e7\u0131klayan Enerya Genel M\u00fcd\u00fcr\u00fc Kas\u0131m Kahraman<\/strong>, \u201c\u00dclkemizi ve d\u00fcnyay\u0131 etkisi alt\u0131na alan koronavir\u00fcs salg\u0131n\u0131ndan pek \u00e7ok sekt\u00f6r etkilendi. Biz de bu s\u00fcre\u00e7te \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n ve m\u00fc\u015fterilerimizin sa\u011fl\u0131\u011f\u0131n\u0131 ve g\u00fcvenli\u011fini \u00f6nceliklendirerek, bu konuda neler yapabilece\u011fimiz \u00fczerine \u00e7al\u0131\u015fmalara ba\u015flad\u0131k. Yapt\u0131\u011f\u0131m\u0131z anket ve m\u00fc\u015fterilerimizin talebi do\u011frultusunda pek \u00e7ok i\u015flemimizi dijitalle\u015ftirdik. Abonelerimizin t\u00fcm hizmetlerini evlerinden ger\u00e7ekle\u015ftirebilmeleri i\u00e7in yeni uygulamalar hayata ge\u00e7irdik. M\u00fc\u015fterilerimizin kendini g\u00fcvende hissetmesi i\u00e7in yine onlardan ald\u0131\u011f\u0131m\u0131z geribildirimleri de\u011ferlendirerek \u015fubelerimizde gerekli \u00f6nlemleri ald\u0131k. Bu yakla\u015f\u0131m\u0131m\u0131z ve hayata ge\u00e7irdi\u011fimiz uygulamalarla m\u00fc\u015fteri memnuniyetimizi de art\u0131rmay\u0131 ba\u015fard\u0131k.\u201d<\/em> dedi.<\/p>\n

Enerya aboneleri i\u00e7in pek \u00e7ok i\u015flemi online olarak yapabilme imkan\u0131<\/strong><\/h2>\n

Enerya aboneleri<\/strong> bir\u00e7ok do\u011fal gaz i\u015flemini online olarak\u00a0www.enerya.com.tr<\/a>\u00a0adresi \u00fczerinden h\u0131zl\u0131ca yapabiliyor. Enerya, abonelerinin online i\u015flemlerini, abonelik, fatura, fesih<\/strong> ve talep sorgulama<\/strong> i\u015flemleri olarak 4 ayr\u0131 kategoride<\/strong> ger\u00e7ekle\u015ftirebilmesini sa\u011fl\u0131yor. Kullan\u0131c\u0131lar abonelik i\u015flemlerinde<\/strong> online ba\u011flant\u0131 anla\u015fmas\u0131, abonelik s\u00f6zle\u015fmesi<\/strong>, binan\u0131n \u00f6n\u00fcnde do\u011fal gaz hatt\u0131<\/strong> olup olmad\u0131\u011f\u0131n\u0131 sorgulama, sertifikal\u0131 firmalar\u0131 sorgulama, proje<\/strong> ve randevu durumunu \u00f6\u011frenme<\/strong>, bilgi g\u00fcncelleme gibi hizmetlerden faydalanabilirken; fatura i\u015flemlerinde ise fatura g\u00f6r\u00fcnt\u00fcleme, fatura son \u00f6deme tarihini 15\u2019ine erteleme<\/strong> hizmetlerini kolayl\u0131kla ger\u00e7ekle\u015ftirebiliyor.<\/p>\n

Ayn\u0131 zamanda Enerya, aboneleri<\/strong>nin \u00f6nerilerini ve \u015fikayetlerini web chat<\/strong> \u00fczerinden almaya da devam ediyor.\u00a0Enerya m\u00fc\u015fterileri, ad-soyad\u0131<\/strong>n\u0131, telefon numaras\u0131<\/strong>n\u0131, bulundu\u011fu ili<\/strong> ve g\u00f6r\u00fc\u015fmek istedi\u011fi konunun detay\u0131n\u0131\u00a0web chat<\/strong>\u00a0\u00fczerinden a\u00e7\u0131lan ileti\u015fim<\/strong> sayfas\u0131nda doldurarak m\u00fc\u015fteri temsilcileri ile\u00a0g\u00f6r\u00fc\u015fmeye ba\u015flayabiliyor.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Toplum sa\u011fl\u0131\u011f\u0131n\u0131 \u00f6nceliklendirerek do\u011fal gaz i\u015flemlerini dijitalle\u015ftiren ve bir\u00e7ok do\u011fal gaz i\u015flemini online kanallara ta\u015f\u0131yan Enerya, pandemi s\u00fcrecinde g\u00f6sterdi\u011fi performansla m\u00fc\u015fteri memnuniyetini […]<\/p>\n","protected":false},"author":1,"featured_media":133130,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[46,53],"tags":[89163,54036,35376,75513,69291,68730,79618,89164,69182],"views":55,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/133128"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=133128"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/133128\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/133130"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=133128"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=133128"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=133128"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}