{"id":132196,"date":"2021-03-30T12:54:16","date_gmt":"2021-03-30T09:54:16","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=132196"},"modified":"2021-03-30T12:54:36","modified_gmt":"2021-03-30T09:54:36","slug":"bedas-in-modu-oldukca-yuksek","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/bedas-in-modu-oldukca-yuksek\/","title":{"rendered":"(Turkish) BEDA\u015e\u2019\u0131n ‘MOD’u Olduk\u00e7a Y\u00fcksek!"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

5.2 milyondan fazla elektrik abonesi bulunan BEDA\u015e, m\u00fc\u015fteri yo\u011funlu\u011funun y\u00fcksek oldu\u011fu Avc\u0131lar, Bayrampa\u015fa, Beyo\u011flu ve Sefak\u00f6y\u2019de \u2018M\u00fc\u015fteri Operasyon ve Destek Merkezi\u2019 olu\u015fturdu. Hedef, de\u011fi\u015fen m\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131 anlamak ve bunlara kal\u0131c\u0131 \u00e7\u00f6z\u00fcmler \u00fcretmek.<\/strong><\/h1>\n

\u0130stanbul<\/strong>\u2019un Avrupa Yakas\u0131<\/strong>\u2019nda 10 milyondan fazla<\/strong> n\u00fcfusa elektrik da\u011f\u0131t\u0131m hizmeti<\/strong> sunan Bo\u011fazi\u00e7i Elektrik Da\u011f\u0131t\u0131m A.\u015e. (BEDA\u015e)<\/strong>, abonelerinin talep ve ihtiya\u00e7lar\u0131na daha h\u0131zl\u0131 \u00e7\u00f6z\u00fcm \u00fcretmek hedefiyle Avc\u0131lar, Bayrampa\u015fa, Beyo\u011flu<\/strong> ve Sefak\u00f6y<\/strong>\u2019de, \u2018M\u00fc\u015fteri Operasyon ve Destek Merkezi\u2019 (MOD)<\/strong> olu\u015fturdu. Bu b\u00f6lgelerdeki i\u015fletme b\u00f6lge m\u00fcd\u00fcrl\u00fckleri b\u00fcnyesinde faaliyet g\u00f6steren MOD\u2019lar, u\u00e7tan uca m\u00fc\u015fteri deneyimini<\/strong> d\u00f6n\u00fc\u015ft\u00fcrmeyi ama\u00e7l\u0131yor.<\/p>\n

\"\"PANDEM\u0130 \u0130LE M\u00dc\u015eTER\u0130 \u0130HT\u0130YA\u00c7LARI DA DE\u011e\u0130\u015eT\u0130\u00a0<\/strong><\/h2>\n

Mart 2020<\/strong>\u2019de T\u00fcrkiye\u2019yi de etkisi alt\u0131na alan Kovid-19 pandemisi<\/strong> ile birlikte m\u00fc\u015fterilerin beklentileri ve ihtiya\u00e7lar\u0131n\u0131n de\u011fi\u015fti\u011fine i\u015faret eden BEDA\u015e Genel M\u00fcd\u00fcr\u00fc Murat Yi\u011fit,<\/strong> \u201cAvrupa Yakas\u0131\u2019nda 5.2 milyondan fazla aboneye elektrik da\u011f\u0131t\u0131m hizmeti veriyoruz. B\u00fcnyemizde 15 tane i\u015fletme m\u00fcd\u00fcrl\u00fc\u011f\u00fc<\/strong> var. \u00d6zellikle m\u00fc\u015fteri temas\u0131n\u0131n fazla oldu\u011fu Avc\u0131lar, Bayrampa\u015fa, Beyo\u011flu<\/strong> ve Sefak\u00f6y<\/strong>\u2019de yeni bir yap\u0131lanmaya gittik. De\u011fi\u015fen m\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131 daha iyi anlamak, bu ihtiya\u00e7lara kal\u0131c\u0131 \u00e7\u00f6z\u00fcmler \u00fcretmek<\/strong> ve kurumsal g\u00f6r\u00fcn\u00fcm\u00fcm\u00fcz\u00fc, kurum kimli\u011fi hedefleri<\/strong>ne uygun hale getirmek i\u00e7in MOD\u2019lar\u0131<\/strong> olu\u015fturduk. K\u0131sa s\u00fcrede abonelerimizden de olduk\u00e7a olumlu geri d\u00f6n\u00fc\u015fler<\/strong> ald\u0131k\u201d de\u011ferlendirmesinde bulundu.<\/p>\n

MOD\u2019LARDA HANG\u0130 \u0130\u015eLEMLER YAPILIYOR?\u00a0<\/strong><\/h2>\n

Toplam 48 ki\u015filik<\/strong> personelle abonelerin taleplerine yan\u0131t \u00fcreten MOD\u2019larda<\/strong>, evrak kay\u0131t i\u015flemlerinden kentsel d\u00f6n\u00fc\u015f\u00fcm ba\u015fvurusu<\/strong>na, adres g\u00fcncellemeden da\u011f\u0131t\u0131m ba\u011flant\u0131 anla\u015fmas\u0131na<\/strong> kadar pek \u00e7ok i\u015fleme h\u0131zla yan\u0131t veriliyor. Yine ALO186 \u00c7a\u011fr\u0131 Merkezi<\/strong>\u2019nden gelen dilek\u00e7eler g\u00fcnl\u00fck olarak sistemden al\u0131narak her g\u00fcn ilgili m\u00fcd\u00fcrl\u00fcklere ula\u015ft\u0131r\u0131l\u0131yor. G\u00fcn i\u00e7inde yan\u0131tlanan dilek\u00e7eler<\/strong>, talepte bulunan m\u00fc\u015fteriye<\/strong> elden teslim ediliyor. Proje, y\u0131k\u0131m, orta gerilim tesisatlar\u0131<\/strong>nda g\u00fc\u00e7 de\u011fi\u015fikli\u011fi<\/strong>, sanayi sicil belgesi tarife g\u00fcncelleme<\/strong> gibi i\u015flemler de yine MOD\u2019lar \u00fczerinden<\/strong> yap\u0131labiliyor.<\/p>\n

MOD\u00a0\u00c7ALI\u015eANLARINA D\u00dcZENL\u0130 E\u011e\u0130T\u0130M VER\u0130L\u0130YOR\u00a0<\/strong><\/h2>\n

Y\u00fcksek m\u00fc\u015fteri memnuniyeti<\/strong> hedefi ile \u00e7al\u0131\u015fan BEDA\u015e<\/strong>, MOD\u2019larda g\u00f6rev alan \u00e7al\u0131\u015fanlar\u0131na da bu \u00e7er\u00e7evede d\u00fczenli e\u011fitimler<\/strong> veriyor. CK Akademi<\/strong> taraf\u0131ndan ihtiya\u00e7 analizine g\u00f6re planlanan e\u011fitimlerde; ileti\u015fim davran\u0131\u015f modelleri, etkin dinlemenin \u00f6nemi, m\u00fc\u015fteriyle empati kurmak, hizmette farkl\u0131la\u015fmak<\/strong> gibi konular ele al\u0131n\u0131yor.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. 5.2 milyondan fazla elektrik abonesi bulunan BEDA\u015e, m\u00fc\u015fteri yo\u011funlu\u011funun y\u00fcksek oldu\u011fu Avc\u0131lar, Bayrampa\u015fa, Beyo\u011flu ve Sefak\u00f6y\u2019de \u2018M\u00fc\u015fteri Operasyon ve Destek Merkezi\u2019 olu\u015fturdu. […]<\/p>\n","protected":false},"author":1,"featured_media":132198,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[84926,88616,10701,53114,1009],"views":76,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/132196"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=132196"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/132196\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/132198"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=132196"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=132196"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=132196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}