{"id":130908,"date":"2021-03-09T14:23:33","date_gmt":"2021-03-09T11:23:33","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=130908"},"modified":"2021-03-09T14:24:49","modified_gmt":"2021-03-09T11:24:49","slug":"internetle-ilgili-sikayetler-yuzde-117-oraninda-artis-gosterdi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/internetle-ilgili-sikayetler-yuzde-117-oraninda-artis-gosterdi\/","title":{"rendered":"(Turkish) \u0130nternetle \u0130lgili \u015eikayetler % 117 Oran\u0131nda Art\u0131\u015f G\u00f6sterdi"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

\u0130<\/strong>nternet hizmetine olan talebin artmas<\/strong>\u0131<\/strong> beraberinde <\/strong>\u015f<\/strong>ikayetleri de getirdi. T\u00fcketicilerin sorun ya<\/strong>\u015f<\/strong>ad<\/strong>\u0131\u011f\u0131<\/strong> konular<\/strong>\u0131<\/strong> derleyen <\/strong>\u015e<\/strong>ikayetvar verilerine g\u00f6re, internet servis sa<\/strong>\u011f<\/strong>lay<\/strong>\u0131<\/strong>c<\/strong>\u0131<\/strong>lar<\/strong>\u0131<\/strong> sekt\u00f6r\u00fcnde 2019\u2019da 90 bin 397 olan <\/strong>\u015f<\/strong>ikayet say<\/strong>\u0131<\/strong>s<\/strong>\u0131<\/strong> 2020\u2019de % 117 artarak 196 bin 92\u2019ye y\u00fckseldi. <\/strong>\u015e<\/strong>ikayetler aras<\/strong>\u0131<\/strong>nda, \u201cBari filmi duraksamadan izleyebileyim, \u00a0ta<\/em><\/strong>\u015f\u0131<\/strong>nd<\/strong>\u0131<\/strong>ktan 15 g\u00fcn sonra internet ba<\/strong>\u011f<\/strong><\/em>lanabildi\u201d<\/em> gibi ifadeler yer ald<\/strong>\u0131<\/strong>.\u00a0<\/strong><\/h1>\n

Salg\u0131n d\u00f6nemi<\/strong>nde uzaktan \u00e7al\u0131\u015fmaya ge\u00e7ilmesi<\/strong> ve online e\u011fitimler<\/strong> internet hizmetine olan talebin de artmas\u0131na sebep oldu. Talep art\u0131\u015f\u0131<\/strong> beraberinde \u015fikayet art\u0131\u015flar\u0131n\u0131 da<\/strong> getirdi. \"\"T\u00fcketicilerin bir referans kayna\u011f\u0131 olarak ba\u015fvurdu\u011fu ve sat\u0131n alma karar\u0131yla ilgili ara\u015ft\u0131rma yapt\u0131\u011f\u0131 \u015eikayetvar, internet servis sa\u011flay\u0131c\u0131lar<\/strong>la ilgili en \u00e7ok \u015fikayet edilen<\/strong> konular\u0131 inceledi. \u015eikayetvar verilerine g\u00f6re, kullan\u0131c\u0131lar en \u00e7ok vaat edilen kadar h\u0131zl\u0131 olmayan internetten \u015fikayet\u00e7i<\/strong> oldu. Ar\u0131zalar\u0131n giderilmemesi, internetin s\u00fcrekli kopmas\u0131<\/strong> \u00f6ne \u00e7\u0131kan di\u011fer \u015fikayet konular\u0131<\/strong> olurken verilere g\u00f6re bir \u00f6nceki y\u0131lla k\u0131yasland\u0131\u011f\u0131nda \u015fikayetler 2020\u2019de % 117<\/strong> artt\u0131. 2021\u2019in ilk ay\u0131ndaysa internet servis sa\u011flay\u0131c\u0131larla ilgili toplam 16 bin 786<\/strong> \u015fikayet<\/strong> geldi.<\/p>\n

Pandemiyle birlikte <\/strong>\u015f<\/strong>ikayetler y\u00fczde 282 artt<\/strong>\u0131<\/strong><\/h2>\n

\u015eikayetvar<\/strong> verilerine g\u00f6re, internet servis sa\u011flay\u0131c\u0131lar\u0131 sekt\u00f6r\u00fcnde 2019\u2019da 90 bin 397<\/strong> olan \u015fikayet say\u0131s\u0131 2020<\/strong>\u2019de y\u00fczde 117<\/strong> artarak 196 bin 92\u2019ye<\/strong> y\u00fckseldi. 2019 mart, nisan, may\u0131s ve haziran aylar\u0131yla<\/strong> 2020\u2019nin ayn\u0131 d\u00f6nemi kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131nda pandeminin etkisinin \u015fikayet say\u0131s\u0131na<\/strong> yans\u0131d\u0131\u011f\u0131 g\u00f6r\u00fcld\u00fc. Bu sekt\u00f6rde 2019\u2019un ilgili d\u00f6neminde 24 bin 430<\/strong> olan \u015fikayet say\u0131s\u0131 % 282<\/strong> art\u0131\u015fla 2020\u2019nin<\/strong> mart, nisan, may\u0131s ve haziran aylar\u0131<\/strong>nda 69 bin 134\u2019e<\/strong> \u00e7\u0131kt\u0131.<\/p>\n

2020’nin Nisan ay<\/strong>\u0131<\/strong>nda 24 bin 283 <\/strong>\u015f<\/strong>ikayet geldi<\/strong><\/h2>\n

Pandemi d\u00f6neminde evlere kapanan t\u00fcketicilerin ba\u015fta i\u015f<\/strong> ve e\u011fitim<\/strong> amac\u0131yla kulland\u0131klar\u0131 internet;<\/strong> al\u0131\u015fveri\u015ften oyuna, dizi-film izlemeden sevdikleriyle ileti\u015fim kurmaya<\/strong> kadar bir\u00e7ok alanda vazge\u00e7ilemez bir ara\u00e7 oldu. Bu durum \u015eikayetvar<\/strong> verilerine de yans\u0131d\u0131. 2019\u2019un Nisan ay\u0131nda<\/strong> internet servis sa\u011flay\u0131c\u0131larla<\/strong> ilgili gelen \u015fikayet say\u0131s\u0131 5 bin 993<\/strong> iken 2020\u2019nin<\/strong> ayn\u0131 d\u00f6neminde bu say\u0131 24 bin 283\u2019e<\/strong> kadar y\u00fckseldi. Ayn\u0131 y\u0131l\u0131n aral\u0131k ay\u0131nda 23 binin<\/strong> \u00fczerinde \u015fikayet kaydedildi. \u0130nternet servis sa\u011flay\u0131c\u0131larla ilgili 2021<\/strong>\u2019in Ocak ay\u0131nda 16 bin 786<\/strong>, \u015eubat<\/strong> ay\u0131ndaysa 13 bin 452<\/strong> \u015fikayet ula\u015ft\u0131.<\/p>\n

T\u00fcketici en \u00e7ok neyden <\/strong>\u015f<\/strong>ikayet\u00e7i?<\/strong><\/h2>\n

\u0130nternet servis sa\u011flay\u0131c\u0131lar ile ilgili en \u00e7ok \u015fikayet edilen konu ba\u015fl\u0131klar\u0131, \u201cVaat edilen internet h\u0131z\u0131n\u0131n sa\u011flanamamas\u0131, ar\u0131zalar\u0131n giderilmemesi, internetin s\u00fcrekli kopmas\u0131, internette ping d\u00fc\u015f\u00fckl\u00fc\u011f\u00fc ya\u015fama, bo\u015f port olmamas\u0131, nakil yapamama ya da nakil \u00fccretinin fazla olmas\u0131, m\u00fc\u015fteri temsilcisine ba\u011flanamama, hizmet alamama, aboneli\u011fin iptal edilmesinde zorluk ya\u015fama, abonelik cayma bedelinde fahi\u015f \u00fccret \u00e7\u0131kmas\u0131, taahh\u00fct s\u00fcresinin haber vermeden yenilenmesi\u201d<\/em> oldu.<\/p>\n

\u201c\u00d6<\/strong>\u011f<\/strong>renciyim derslerime giremiyorum\u201d<\/strong><\/h2>\n

Son zamanlarda s\u00fcrekli internetimde kopmalar oluyor. Altyap\u0131yla ilgili bir sorunum yok. Fakat s\u00fcrekli bu durum devam ediyor. Bir\u00e7ok kez aray\u0131p sorunu bildiriyorum ar\u0131za kayd\u0131 olu\u015fturuluyor ve sorunumu \u00e7\u00f6z\u00fcyorlar ama bir s\u00fcre sonra sorun yine devam ediyor.\u00a0\u00d6\u011frenci oldu\u011fum i\u00e7in derslerime giremiyorum.<\/p>\n

\u201cTaahh\u00fct bitmi<\/strong>\u015f<\/strong> haber vermiyorlar\u201d<\/strong><\/h2>\n

Taahh\u00fcd\u00fcm bitmi\u015f ve sadece beni 1 mesajla bilgilendiriyorlar. Normalde 79 lira<\/strong> \u00f6dedi\u011fim internete bir ayda 253 lira<\/strong> fatura geldi. B\u00fct\u00fcn yasal haklar\u0131m\u0131 kullanaca\u011f\u0131m. Her g\u00fcn 5 defa arayanlar<\/strong> taahh\u00fcd\u00fcn\u00fcz bitti demek yerine nas\u0131l daha fazla fatura \u00f6detirim<\/strong> diye d\u00fc\u015f\u00fcn\u00fcyor herhalde.<\/p>\n

\u201cG\u00fcnde 20 kez internet kopar m<\/strong>\u0131<\/strong>?\u201d<\/strong><\/h2>\n

Home office<\/strong> \u00e7al\u0131\u015ft\u0131\u011f\u0131m\u0131z \u015fu g\u00fcnlerde bizi internetten mahrum b\u0131rak\u0131yorlar. Her ay 350-400 lira<\/strong> paray\u0131 ben sizlere neden \u00f6d\u00fcyorum? 2 tane sabit internetim<\/strong> var, bir hat kopmas\u0131d\u0131r ald\u0131 ba\u015f\u0131n\u0131 gidiyor. G\u00fcnde 20 defa<\/strong> internet kopar m\u0131?<\/p>\n

\u201c<\/strong>\u0130<\/strong>nternet h<\/strong>\u0131<\/strong>z<\/strong>\u0131<\/strong> ger\u00e7e<\/strong>\u011f<\/strong>i\u201d<\/strong><\/h2>\n

\u0130nternetim var g\u00fcya. H\u0131z\u0131m\u0131n 24mb olmas\u0131 laz\u0131m. Ayl\u0131k 110 TL<\/strong> \u00f6d\u00fcyorum ama gel gelelim yapt\u0131\u011f\u0131m testte 4mb<\/strong> download 0.22 upload<\/strong> \u00e7\u0131k\u0131yor. Kurumsal hizmet vermemekte bir numaras\u0131n\u0131z.<\/p>\n

\u201cTa<\/strong>\u015f\u0131<\/strong>nd<\/strong>\u0131<\/strong>ktan 15 g\u00fcn sonra internet ba<\/strong>\u011f<\/strong>lanabildi\u201d<\/strong><\/h2>\n

Ta\u015f\u0131nma s\u00fcrecinde<\/strong> kesilen internetim yeni evime ta\u015f\u0131nd\u0131ktan 15 g\u00fcn<\/strong> sonra ba\u011flanabildi. Bu s\u00fcre\u00e7te telefonumun internetini kullanmak zorunda kald\u0131\u011f\u0131m i\u00e7in 300 lira<\/strong> telefon faturas\u0131 \u00f6dedim. Sonras\u0131nda 3 ayd\u0131r<\/strong> ayda 1-2 kez<\/strong> ba\u011flant\u0131 sorunlar\u0131 y\u00fcz\u00fcnden ar\u0131za kayd\u0131 b\u0131rak\u0131yorum. 2-3 g\u00fcn<\/strong> internetimi kullanam\u0131yorum. Taahh\u00fct y\u00fcz\u00fcnden \u00fcyeli\u011fimi iptal edip ba\u015fka alternatiflere y\u00f6nelemiyorum.<\/p>\n

\u201c2021 y<\/strong>\u0131<\/strong>l<\/strong>\u0131<\/strong>nday<\/strong>\u0131<\/strong>z internet yok\u201d<\/strong><\/h2>\n

\u0130nternet ba\u015fvurusu<\/strong> yapt\u0131m ka\u00e7 ay oldu hala altyap\u0131 \u00e7al\u0131\u015fmas\u0131 devam ediyormu\u015f<\/strong> kar\u015f\u0131 kom\u015fumda internet var. Bu altyap\u0131 sa\u00e7mal\u0131\u011f\u0131 nedir? Buna bir \u00e7\u00f6z\u00fcm bulsunlar art\u0131k 2021 y\u0131l\u0131nday\u0131z<\/strong> internet yok. Altyap\u0131s\u0131z internet<\/strong> zaten telefonumda var.<\/p>\n

\u201cBari filmi duraksamadan izleyebileyim\u201d<\/strong><\/h2>\n

Eve internet ba\u011flad\u0131m. 24 Mbps 480p<\/strong>‘de bile film<\/strong> izleyemiyorum. S\u00fcrekli donuyor<\/strong>. \u00d6nceden kulland\u0131\u011f\u0131m modeme fiber modem oldu\u011fu<\/strong> i\u00e7in kullanamazs\u0131n\u0131z deyip yeni modem ad\u0131 alt\u0131nda evde bo\u015fta duran modemin ayn\u0131s\u0131n\u0131<\/strong> getirip ba\u011flamalar\u0131 kabul edilir de\u011fil. Her \u015feyi kabul ettim, bari filmi duraksamadan<\/strong> izleyebileyim.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. \u0130nternet hizmetine olan talebin artmas\u0131 beraberinde \u015fikayetleri de getirdi. T\u00fcketicilerin sorun ya\u015fad\u0131\u011f\u0131 konular\u0131 derleyen \u015eikayetvar verilerine g\u00f6re, internet servis sa\u011flay\u0131c\u0131lar\u0131 sekt\u00f6r\u00fcnde 2019\u2019da […]<\/p>\n","protected":false},"author":1,"featured_media":130910,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,157],"tags":[52259,87744,87743,87745,87742,87746,65918],"views":163,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/130908"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=130908"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/130908\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/130910"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=130908"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=130908"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=130908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}