{"id":130350,"date":"2021-03-01T13:42:57","date_gmt":"2021-03-01T10:42:57","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=130350"},"modified":"2021-03-01T15:13:35","modified_gmt":"2021-03-01T12:13:35","slug":"ck-enerjinin-7-ildeki-elektrik-tuketicileri-ayni-mobil-uygulama-catisi-altinda","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/ck-enerjinin-7-ildeki-elektrik-tuketicileri-ayni-mobil-uygulama-catisi-altinda\/","title":{"rendered":"(Turkish) ’CK Enerji’nin 7 \u0130ldeki Elektrik T\u00fcketicileri Ayn\u0131 Mobil Uygulama Alt\u0131nda"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

CK Enerji, b\u00fcnyesi alt\u0131nda yer alan ve 7 ilde 8.4 milyon m\u00fc\u015fteriye hizmet veren g\u00f6revli tedarik \u015firketlerinin mobil uygulamalar\u0131n\u0131 \u2018tek \u00e7at\u0131\u2019 alt\u0131nda toplad\u0131. \u0130stanbul Avrupa Yakas\u0131, Antalya, Burdur, Isparta, Sivas, Tokat ve Yozgat\u2019taki t\u00fcketiciler art\u0131k CK Enerji\u2019nin mobil uygulamas\u0131n\u0131 indirerek elektrikle ilgili abonelik, bor\u00e7 \u00f6deme ve sorgulama gibi bir\u00e7ok i\u015flemi h\u0131zl\u0131, kolay ve g\u00fcvenli bir \u015fekilde yapabiliyor.<\/strong><\/h1>\n

CK Enerji\u2019nin mobil hizmetinin tek \u00e7at\u0131 alt\u0131nda toplanmas\u0131yla birlikte \u0130stanbul Avrupa Yakas\u0131\u2019nda oturan ancak CK Enerji\u2019nin hizmet verdi\u011fi di\u011fer illerde aboneli\u011fi olanlar, ayn\u0131 uygulama \u00fczerinden elektrikle ilgili i\u015flemlerini istedikleri yerden 1-2 dakikada yerine getirme\"\" \u015fans\u0131na sahip oldu.<\/strong><\/h2>\n

M\u00fc\u015fterilerinin hayat\u0131n\u0131 kolayla\u015ft\u0131rmay\u0131 ve pandemi d\u00f6neminde<\/strong> sa\u011fl\u0131k i\u00e7in evde kalan t\u00fcketicilere daha iyi hizmet sunmay\u0131 hedefleyen CK Enerji, b\u00fcnyesindeki \u00fc\u00e7 g\u00f6revli tedarik \u015firketinin mobil uygulamalar\u0131n\u0131 tek \u00e7at\u0131 alt\u0131nda birle\u015ftirdi. 7<\/strong> ilde 8.4 milyona<\/strong> yak\u0131n m\u00fc\u015fteriye ve 14.6 milyon<\/strong> elektrik t\u00fcketicisine hizmet veren CK Enerji Bo\u011fazi\u00e7i Elektrik, CK Enerji Akdeniz Elektrik<\/strong> ve CK Enerji \u00c7aml\u0131bel Elektrik<\/strong>\u2019in mobil uygulamalar\u0131, b\u00fct\u00fcnc\u00fcl hizmet anlay\u0131\u015f\u0131 ile CK Enerji<\/strong> ad\u0131 alt\u0131nda topland\u0131.<\/p>\n

Bu yeni ad\u0131mla birlikte \u0130stanbul Avrupa Yakas\u0131, Antalya, Burdur, Isparta, Sivas, Tokat<\/strong> ve Yozgat<\/strong>\u2019taki elektrik aboneleri, CK Enerji<\/strong>\u2019nin mobil uygulamas\u0131<\/strong>n\u0131 ak\u0131ll\u0131 telefonlar\u0131na y\u00fckleyerek elektrikle ilgili i\u015flemlerini birka\u00e7 dakika gibi k\u0131sa bir s\u00fcrede yapabiliyor.<\/p>\n

7 \u0130LDEK\u0130 ELEKTR\u0130K T\u00dcKET\u0130C\u0130LER\u0130 AYNI UYGULAMA \u00dcZER\u0130NDEN \u0130\u015eLEM YAPIYOR<\/strong><\/h2>\n

Mobil uygulama<\/strong>daki yeni s\u00fcreci de\u011ferlendiren CK Enerji Grup Koordinat\u00f6r\u00fc Utku Guru\u015f\u00e7u<\/strong>, grup olarak y\u00fcksek m\u00fc\u015fteri memnuniyeti hedefi ile \u00e7al\u0131\u015ft\u0131klar\u0131na i\u015faret ederek mobil hizmetlerin tek \u00e7at\u0131 alt\u0131nda toplanmas\u0131n\u0131n da bu anlay\u0131\u015f\u0131n bir sonucu oldu\u011funu s\u00f6yledi. Pandemi s\u00fcrecinde t\u00fcketicilerin online i\u015flemleri daha \u00e7ok tercih etmeye ba\u015flad\u0131klar\u0131n\u0131 an\u0131msatan Utku Guru\u015f\u00e7u<\/strong>, \u201cG\u00f6revli tedarik \u015firketlerimizin her birinin mobil uygulamas\u0131<\/strong> mevcuttu. Yapt\u0131\u011f\u0131m\u0131z \u00e7al\u0131\u015fmalarda g\u00f6rd\u00fck ki \u0130stanbul Avrupa Yakas\u0131<\/strong>\u2019nda ya\u015fayan ancak Antalya, Burdur, Isparta, Sivas, Tokat<\/strong> veya Yozgat<\/strong>\u2019ta yazl\u0131\u011f\u0131, yayla ya da k\u00f6y evi olan vatanda\u015flar\u0131m\u0131z da var. \u00a0Yine 2<\/strong> ve 3’ten<\/strong> fazla aboneli\u011fi bulunan m\u00fc\u015fterilerimizin say\u0131s\u0131 da olduk\u00e7a fazla. Bizim \u015firket olarak en b\u00fcy\u00fck amac\u0131m\u0131z m\u00fc\u015fterilerimizin hayat\u0131n\u0131 kolayla\u015ft\u0131rmak. Biz de bu hedefle 3 g\u00f6revli tedarik \u015firketi<\/strong>mizin mobil uygulamas\u0131<\/strong>n\u0131 ayn\u0131 \u00e7at\u0131 alt\u0131nda birle\u015ftirdik. \u015eimdi bu 7<\/strong> ilde ya\u015fayan 8.4 milyonu<\/strong> a\u015fk\u0131n abonemiz, saniyeler i\u00e7inde mobil uygulamam\u0131z\u0131 ak\u0131ll\u0131 telefonuna indirerek<\/strong> i\u015flemlerini \u00e7ok h\u0131zl\u0131 yapabiliyor. CK Enerji mobil uygulamas\u0131<\/strong>na girerek hem \u0130stanbul Avrupa Yakas\u0131<\/strong>\u2019nda hem de Sivas<\/strong> ya da Antalya<\/strong>\u2019daki elektrik abonelikleri<\/strong> ile ilgili i\u015flemleri 1-2 dakika i\u00e7inde halledebiliyor. Birden fazla aboneliklerinin t\u00fcm\u00fcn\u00fcn bor\u00e7 durumu<\/strong>nu, ayl\u0131k kullan\u0131mlar\u0131<\/strong>n\u0131 g\u00f6r\u00fcp hi\u00e7bir yere gitmek zorunda kalmadan bulunduklar\u0131 yerden yapabiliyor\u201d<\/em> dedi.<\/p>\n

1-2 SAATL\u0130K ZAMAN KAYBINDAN KURTULUYORLAR<\/strong><\/h2>\n

CK Enerji<\/strong>, yenilenen mobil uygulamas\u0131<\/strong> ile m\u00fc\u015fterilerine \u00e7ok b\u00fcy\u00fck bir zaman da kazand\u0131r\u0131yor. \u00d6rne\u011fin mobil uygulama \u00fczerinden yeni abonelik ba\u015fvurusu<\/strong> yapmak 2-2.5 dakika<\/strong>, abonelik i\u015flemini iptal etmek ise 40 saniye<\/strong> ile 1 dakika<\/strong> s\u00fcr\u00fcyor. M\u00fc\u015fteri hizmet merkezlerinde bu i\u015flemler ortalama 7 – 7.5 dakika<\/strong> s\u00fcrse de Avrupa Yakas\u0131<\/strong> gibi insan<\/strong> ve ara\u00e7 trafi\u011fi<\/strong>nin yo\u011fun oldu\u011fu b\u00f6lgelerde i\u015flem merkezine gidi\u015f geli\u015f s\u00fcresi de<\/strong> eklendi\u011finde bu s\u00fcre 1-2 saati<\/strong> buluyor. D\u00fcnya’n\u0131n mega kentleri<\/strong> aras\u0131nda yer alan \u0130stanbul<\/strong>\u2019un Avrupa Yakas\u0131<\/strong>\u2019na, 2020<\/strong> y\u0131l\u0131nda 600 binin<\/strong> \u00fczerinde yeni abonelik ba\u015fvurusu yap\u0131l\u0131rken abonelik iptal ba\u015fvurusu<\/strong> say\u0131s\u0131 da 100 bini<\/strong> a\u015f\u0131yor. Bu da y\u00fczbinlerce abonenin mobil uygulama<\/strong> ile zamandan nas\u0131l tasarruf edece\u011fini ortaya koyuyor.<\/p>\n

T\u00dcM GE\u00c7M\u0130\u015e VE MEVCUT ABONEL\u0130KLER G\u00d6R\u00dcNT\u00dcLENEB\u0130L\u0130YOR<\/strong><\/h2>\n

Mobil uygulama, \u00fczerinde 2 ve daha fazla aboneli\u011fi bulunan t\u00fcketicilere b\u00fcy\u00fck kolayl\u0131k<\/strong> sa\u011fl\u0131yor. Kullan\u0131c\u0131lar, aboneliklerine ait faturalar\u0131<\/strong> takip edip \u00f6demelerini yaparken abonelik ba\u015fvuru<\/strong> ya da iptali gibi i\u015flerini de hi\u00e7bir yere gitmeden ayn\u0131 uygulama \u00fczerinden h\u0131zl\u0131, kolay<\/strong> ve g\u00fcvenli<\/strong> bir \u015fekilde yerine getirebiliyor. \u00dcstelik sadece aktif abonelikler<\/strong> de\u011fil ge\u00e7mi\u015f d\u00f6nemde a\u00e7\u0131lan, kapat\u0131lan ya da abonelerin kapatmay\u0131 unuttu\u011fu t\u00fcm abonelikler yine tek uygulama \u00fczerinden<\/strong> izlenebiliyor.<\/p>\n

HANG\u0130 H\u0130ZMETLER VER\u0130L\u0130YOR?<\/strong><\/h2>\n

Ak\u0131ll\u0131 telefon<\/strong> kullan\u0131c\u0131lar\u0131n\u0131n AppStore<\/strong> ve Google Play<\/strong>\u2019dan \u00fccretsiz olarak indirebildi\u011fi CK Enerji<\/strong>\u2019nin mobil uygulamas\u0131<\/strong>nda t\u00fcketicilere sunulan hizmetler ise \u015f\u00f6yle:<\/span><\/p>\n

– Yeni abonelik ba\u015fvurusu,<\/p>\n

– Fatura \u00f6deme ve bor\u00e7 takibi,<\/p>\n

– Geriye d\u00f6n\u00fck t\u00fcketim analizleri,<\/p>\n

– Fatura g\u00f6r\u00fcnt\u00fcleme,<\/p>\n

– Kay\u0131tl\u0131 elektrik aboneliklerine eri\u015fim,<\/p>\n

– Abonelik iptali,<\/p>\n

– Bilgi g\u00fcncelleme,<\/p>\n

– Hizmet noktas\u0131 g\u00f6r\u00fcnt\u00fcleme,<\/p>\n

– Talep\/\u00f6neri iletme.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. CK Enerji, b\u00fcnyesi alt\u0131nda yer alan ve 7 ilde 8.4 milyon m\u00fc\u015fteriye hizmet veren g\u00f6revli tedarik \u015firketlerinin mobil uygulamalar\u0131n\u0131 \u2018tek \u00e7at\u0131\u2019 alt\u0131nda […]<\/p>\n","protected":false},"author":1,"featured_media":130353,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[74396,5201,15549,4100,82339,87300,53114,52259,14167,14023,87299,2437,9468,87301,1197],"views":155,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/130350"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=130350"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/130350\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/130353"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=130350"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=130350"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=130350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}